...THE EXPERIENCE RESTAURANT EVALUATION Evaluation Form Appearance of Main Entrance | 1 | 2 | 3 | 4 | 1-Poor 2-Below Average 3-Above Average 4-Excellent | 1.Appearance of Front Entrance (free of debris and obstruction) | | | | 4 | 2. Visibility of Front Entrance (lighting, easy to find) | 1 | | | | 3. Accessibility of Front Entrance (easy entrance and exit from the restaurant) | | | | 4 | 4. Ease of Parking (whether it be self park or Valet) | | | | 4 | 5. Windows and Doors clean and free of streaks and spots | | | | 4 | Hostess | 1 | 2 | 3 | 4 | 1. Hostess Station easy to find | | | 3 | | 2. Greeting from hostess in a timely manner | | | | 4 | 3. Hostess made eye contact and used polite phrases such as “Please”,“Thank you”, and “Your Welcome” | | 2 | | | 4. If there was a wait, hostess quoted an accurate wait time | | | | 4 | 5. Hostess offered options for waiting (e.g. Recommend a drink, pointed out the bar, or outside waiting) | | | 3 | | 6. Hostess attitude and appearance | | | 3 | | 7. Hostess escorted guests to table at a comfortable pace | | | | 4 | 8. Hostess sat guest in a desirable location or the most desirable location that was available | | | | 4 | 9. Acknowledgment from Hostess on your way out | | 2 | | | Person(s) on Duty: | | Main Entrance and Hostess Summary: The Main entrance was a tad weird in the placement category but as I walked in it was very clean and the hostess...
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...numerical score (Highly acceptable, very acceptable, acceptable, not so acceptable, not acceptable). Thirty (30) respondents were randomly selected at Brgy.10, San Jose and Brgy. 9, Sta. Angela, Laoag City. Results were statistically treated using mean average scores. The formulation made of 25% tiyesa (Pouteria lucuma) + 75% flour was recommended for making pancakes. The product was rated the most preferred in terms of taste, appearance and acceptability. It was recommended that further improvement of appearance, texture and taste should be done to make the product better. The researchers also recommend the search for other ingredients that can be added to the product to improve its taste. Table of Contents Page Title Page 1 Acknowledgement Abstract 2 Table of Contents 3 Chapter I- Introduction Background of the Study 4 Statement of the...
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...Appendix A: A Sample Evaluation Plan TB Support Program Evaluation Plan for January – March 2004 Prepared by: Ana Garcia TB Nurse Department of Health and Human Service Division of TB Control & Prevention Lull County November 15, 2003 |Note: The scope of this evaluation plan is based on a small size program. TB program staff is encouraged to start their | |evaluation small, focusing on areas or program components where improvements may be needed most. | INTRODUCTION Tuberculosis was not a major concern in Lull County until in the recent years. According to the county report, an average of 3 cases was reported per year from 1995 to 2001. In 2002, six new cases of TB were identified within three month period. Unlike previous years, the infected suspects were new immigrant Salvadoran men rather than the predominant white population. In response to this epidemic, “TB Support Program” was implemented by the county health department director, Henry Evans, to control and prevent further transmission of TB in Lull County. Evaluation Goal The goal of this evaluation is to determine the effectiveness of “TB Support Program” in preventing transmission of TB among Salvadoran immigrants. This evaluation will investigate components of the TB Support Program that are performing optimally and should be expanded and replicated in future initiatives. In addition, this evaluation will help determine...
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...interactional justice Pachsiry Chompukum Chulalongkorn University Abstract Businesses are facing up to high competitive pressure, especially banking industry. After 1997 crisis, banking industry meet more challenges from new financial landscape. Aiming to improve organizational performance, they have been adopting management tools, namely performance management. To enhance impacts of performance management, it is important to understand employees’ perceived performance management effective since the process requires high involvement and commitment from employees. Data were collected from 476 employees in the four largest banks in Thailand. Results from structural equations analyses support hypothesized model that attitudes towards performance evaluation directly relate to perceived performance management effectiveness and interactional justice mediates the coaching- perceived performance management effectiveness. Discussion, limitation and future research are included. Keywords: Banking industry in Thailand, Banking industry and performance management, Effectiveness and performance management, Interactional justice, Performance Management. . This research was supported by Chulalongkorn University Centenary Academic Development Project. Performance management, Page 1 Journal of International Business and Cultural Studies INTRODUCTION The increasingly competitive environment of the 1980s, which continued throughout the recessionary 1990s still remains a dominant factor today...
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...1.1 PURPOSE OF THE STUDY 1.1.1 Introduction Pantawid Pamilyang Pilipino program is a human development program of the national government that provides conditional cash grants to extremely poor households to improve their health, nutrition and education particularly of children aged 0-14. The poorest households in the municipalities are selected through the National Household Targeting System for Poverty Reduction (NHTS-PR) implemented by the DSWD using the Proxy Means Test. This test determines the socio-economic category of the families by looking at certain proxy variables such as ownership of assets, type of housing, education of the household head, livelihood of the family and access to water sanitation facilities. Pantawid Pamilyang Pilipino Program Management System is a system that provides an all-in-one management of the said program. Although the said program has existing systems that they are using, this system will provide more enhanced and powerful functionality for the user. 1.1.2 Objectives The said proposed system has the following objectives: * It aims to provide organized data to the user. * It aims also to lessen human error when it comes to inputting of data. * It aims also to provide more accurate and updated data than the current system. * It aims to have an easier access of data. 1.1.3 Scope and Limitations The said proposed system has the following scopes and limitations: * This system will focus...
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...Running head: ASSOCIATED CATHOLIC CHARITIES CUSTOMER SATISFACTION The Customer Satisfaction of Associated Catholic Charities Of the Diocese of Galveston-Houston Jill Brasher Elizabeth Haberer Mini Joseph Reena Mathew Karen Villareal Kirk Workman Craig Wondergem University of Houston Abstract One hundred seventy four individuals participated in a study to measure satisfaction of services received. The study hypothesized that at least 80 percent of the clients surveyed would report satisfaction with the services they received from the Associated Catholic Charities of the Diocese of Galveston-Houston (ACC). The study also hypothesized that there would be no significant differences between gender and reported satisfaction. It was further hypothesized that there would be no significant differences between ethnicity and reported satisfaction. Moreover, it was hypothesized that there would be a positive correlation between age and reported satisfaction scores. A ten question three point Likert scale instrument to survey clients satisfaction with convenience, timeliness, language, treatment, and overall help received by worker, program, and agency. Data was collected through telephone and written survey format on an immediate feedback or mail-out basis. The results indicated that 89 percent of the clients surveyed were satisfied with the services they received from ACC. Furthermore, the...
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...Care giver: Works one on one with clients caring for them often on a 24 hour basis. Jobs include in-home caretaker, childcare, etc. Case Management Overview Paper Tracy O’Neill BSHS 405 07/18/2016 Case Management Overview Paper Tracy O’Neill BSHS 405 07/18/2016 References Last Name, F. M. (Year). Article Title. Journal Title, Pages From - To. Last Name, F. M. (Year). Book Title. City Name: Publisher Name. This paper has the purpose to give an overview of Human Service Case Management. There are thirteen roles and responsibilities of a case manager that will be discussed along with defining special populations, the potential issues a case manager should be able to address. The paper will explain the importance of being able to identify problems and causes of behavior using theoretical models. The thirteen different roles and responsibilities for a case manager are briefly described below. 1. Outreach Worker, goes out into the communities to reach out to find people who are in need of help. The outreach worker tries to find agencies that might have the help or resources that the person or people need. Then they will follow up to make sure that the person or people have received the help or if the might need anything else. 2. Broker, helps clients find services they need and acts as a liaison between the client and the service providers. The broker might also speak to the service...
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...socks • Knows how to put on socks Advanced preparation for the lesson: - Place several identical and paired clean socks and place into a Basket/Tray • Find an appropriate location in the ‘Activities of Everyday Living’ area of the environment. • Familiarise yourself with the activity and steps involved. Step-by-step guidelines:- • This is an individual presentation. • Introduce the activity at the shelf, name it and link to the child’s prior learning (if appropriate). • Have the child place it on the table and Let the child know he will have a turn • Take one pair at a time out of the basket and unfold. • Place socks at random using slow deliberate movement, select, match and pair socks. Using my fingers to pick the pair of socks from the tray to the table, rest my wrist on the table with slightly raised elbows, and my fingers on the toe-part of the socks and roll the socks with my thumb, index and middle fingers. • With my wrists gently resting on the table, my fingers on the tip of...
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...in the industry. II. Subject Matter : Table Napkin Folding References: Technology and livelihood Education 4 textbook ,pp. 140-190 Basto,j.,2014. Retrieved from http://www.slideshare.net/janehbasto/detailed-lesson-plan-in-science-and-health-grade-3?related=4 on july 30, 2015 Materials: Table napkin , video clip , printed materials Strategy: cooperative learning, Demonstration III. Procedures Teacher’s Activity | Student’s Activity | A. Preparatory activities 1. Warm-up/Drill a. Prayer b. Checking of Attendance-Good morning class. How Are you today? Who is absent? c. Action song/ Ice breaker * Before we start our lesson for today, let us have an action song entitled “ Act as what I’ve say” 2. ReviewClass, what was our lesson last meeting? Very good! What are the diff. types of table setting? Give her 3 claps. Give a keyword to identify the types of table settings.Ok. Good. I’m glad that you had mastered our previous lesson. Give Yourselves a round of applause . 3. MotivationAll, stand up. I want you to imagine that you’re in a five star hotel, sitting in one of their VIP tables. Now, observe their preparation and enjoy their service. What can you found in the table? How do they arrange the utensils?What are the table napkin folds they use that are familiar to you? B. Developmental Activities 1. PresentationThis morning, we are going to discuss all about the Table napkin folding. 2. Lesson ProperClass,...
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...Select one: a. the cell contains a comment b. the cell has been changed by a user c. the cell contains a circular reference d. the cell may contain an error Question 2 A ___ is a numeric description of a single item on a scatter plot Select one: a. data series b. outlier c. catagory label d. data point Question 3 A ___ is a symbol used to compare one cell's contents to another cell or a value Select one: a. Linear Regression b. Relational Operator c. Range Criteria d. Integrator Question 4 A(n) ___ is a preconstructed formula that makes difficult computations less complicated Select one: a. syntax b. argument c. formula d. function Question 5 Add, enter, or delete records in an Access database table by using the Select one: a. Relationship view b. Import view c. Design view d. Datasheet view Question 6 Field properties are shown in Select one: a. Design view b. Datasheet view c. Both Design and Datasheet views d. Neither Design nor Datasheet view Question 7 Given a single data series, what kind of chart visually indicates the relative size of each entry? Select one: a. line chart b. bar chart c. pie chart d. histogram chart Question 8 Given the function =VLOOKUP(C6,D12:F18,3) Select one: a. the entries in cells D12 through D18 are in ascending order b. the entries in cells D12 through D18 are in descending order c. the entries in cells F12 through F18 are in ascending order d. the entries in...
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...THE EFFECTS OF FRONTLINERS SERVICE ORIENTATION BEHAVIOURS OF THE DEPARTMENT OF TRADE AND INDUSTRY CAVITE ON CUSTOMERS’ SERVICE EVALUATION: AN ASSESSMENT A Thesis Proposal Presented to the Faculty of the Graduate School Philippine Christian University Dasmariñas, Cavite In Partial Fulfillment Of the Requirements for the Degree in Masters In Business Administration MOJICA, KRISHA MAY S. March 2015 APPROVAL SHEET The thesis entitled “THE EFFECTS OF FRONTLINERS SERVICE ORIENTATION BEHAVIOURS OF THE DEPARTMENT OF TRADE AND INDUSTRY CAVITE ON CUSTOMERS’ SERVICE EVALUATION: AN ASSESSMENT” is prepared and submitted by Mojica, Krisha May S. in partial fulfillment of the requirements for the degree of Master of Business Administration who has been examines and recommended for Oral examination. ___________________ ___________________ Date O’Land C. Nwoke Adviser PANEL OF EXAMINERS Approved by the Committee on Oral Examination with a grade of _________________. ___________________ Chairman ___________________ _________________ Member Member Comprehensive Examination Grade __________ Date Taken _____________ Accepted and approved as partial fulfillment of the requirements for the degree in Master in Business Administration (MBA). __________________ _________________________ Date Dr. Teresita C. Arnaldo Dean, Graduate School ...
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...comprehensive review of 19 existing CQ assessment related frameworks for social media in addition to proposing directions for framework improvements. Keywords: content quality assessment, social media, discussion forums, wikis, weblogs. 1 Introduction Information quality (IQ) has been widely defined in literature by its fitness for use. Existing research in the field of assessing IQ within traditional information systems is relatively mature and has led to the discovery and validation of numerous quality dimensions and metrics [2, 15, 17, 29, 35]. Knight & Burn (2005) have presented a comprehensive review of literature in the realm of assessing IQ frameworks. Common IQ dimensions that were identified from their review are presented in Table 1. The definitions of these dimensions have been included from Wang & Strong (1996) [20, 37]. However, many IQ frameworks for traditional information systems fail to address quality problems caused through many-to-many mappings. This mapping refers to information created in different contexts to support the requirements of different activities and perspectives at the same time. Many-to-many mappings are common in social media [34]. Social media is an umbrella term that...
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...COMPENSATION AND BENEFITS AUTHOUR: Joseph J. Martocchio PUBLISHER: Pearson Education International DATE: 2011 ISBN-13: 978-0-13-254706-2 1. Table of Content (Building Internally Consistent Compensation Systems) Introduction 124 Determinants of Internal Consistency 125 Job Analysis 125 Steps in the Job Analysis Process 126-129 Job Analysis Techniques 131 O*NET 131-137 Job Evaluation 137 Compensable Factors 137-139 Job Evaluation Process 139-140 Job Evaluation Techniques 140 The Point Method 141-143 Alternative Job-Content Evaluation Approaches 144-145 Alternatives to Job Evaluation 145-146 Limitations to Internally Consistent Compensation Systems 146 2. Why I selected this Book: HRMN 330 Course Requirement 3. Theme (Key Quote): “Internally consistent job structures formally recognize differences in the job characteristics that enable compensation managers to set pay accordingly.” 4. Abstract: The purpose of this book is to provide knowledge of the art and science of compensation practice and its role in promoting companies’ competitive advantage. Compensating employees represents a critical human resource management practice: without such companies cannot attract, retain nor motivate best qualified employees. 5. Introduction Internally Consistent Compensation Systems define the relative value of each job when compared with all jobs within the organisation...
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...Was it really “rapid” or was it more of a laborious process? The rapid critical appraisal process is a very important tool to keep focusing on the main problem, in addition of solving problem by integrates the best evidence from the studies, (Melnyk, Fineout-Overholt, Stillwell, Williamson, 2010); however, it is not rapid at all. it is a laborious process, and it does not guarantee quality of information. Unfortunately, it is a time-consuming process. In addition, this process never been introduced in this program before. Did reading the abstract help you make quick decisions about including or excluding the study? Yes, the abstract summarizes the major aspects of the whole paper such as the purpose of the study, the basic design of the study,...
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...PERFORMANCE MANAGEMENT SYSTEM Objective: To identify and measure performance variation across selected indicators, link performance with rewards to boost motivation and bring the key performance indicators under a continuous monitoring & control system for boosting organizational effectiveness in the key deliverables to its stakeholders. Structure of the PMS The PMS shall be introduced in two stages; In the introductory stage, only academic performance indicators shall be monitored; From the start of next year, a comprehensive system shall be introduced covering all key indicators for the deliverables. However should all agree, a comprehensive system can be introduced at the start of next semester. The PI’s identified are: a. Teaching: To carry a weightage of 30% and comprise of completion of syllabus, no of tests/assessments, remedial classes, students feedback and diversity in teaching pedagogy b. Results: To carry a weightage of 30% and measured through university results, average marks factored for subject difficulty index and correlation with university pattern and the performance of the branch as a whole. c. Activities related to student deliverables: Weightage20%: comprising of industry visits, industry projects, guest lectures, workshops, social projects, maintenance projects, research projects with students. d. Activities related to organization’s development: Weightage 10%; comprising of admission process, seminars, research grants, tsep...
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