Previously in my career, I’ve worked in an administrative role, which required me to complete many of the roles that are required of me as part of this role. I enjoy completing administration duties on a day to day basis. I find job tasks like photocopying, scanning and filing satisfying when I complete them to an acceptable standard. Whilst working for Cigna Europe Insurance Services as an Outbound Telemarketing Representative, my day to day tasks involve answering phone calls and emails. The phone calls, whilst as an Outbound Telemarketing Representative, would be made on an automated dialler, and I would speak to customers of the RAC or AA in a professional and confident manner, in order to achieve consistent sales targets on a month to month basis.

Currently I am in a different role in the same company, as a Retention Telemarketing Representative, which is a challenging role that requires retaining policies that customers wish to cancel, or make amendments to. Whilst speaking to a customer that may wish to cancel, I am required to access different systems on the computer, and by having strong typing speeds, a good working knowledge of Microsoft Office and organisational skills, accuracy and attention to detail, I am able to complete my role to a competent level.

In my administrative roles previously, I’ve managed Excel documents to a reputable standard that are easy to use for other members of staff. These roles required data entry, and access to other databases in Excel in order to extract information to complete my job role. I am confident in the use of the internet, my preferable choice of web browser is Google Chrome, but I am confident in using other web browsers, such as Internet Explorer, Safari and Mozilla Firefox.

I feel I have the ability to work well under pressure and the ability to prioritise workloads in order to meet deadlines, whilst maintaining a high standard of accuracy. In my job roles previously, I’ve worked without close supervision and I have achieved goals set. I feel my written and verbal communication skills are at an excellent standard, as each job role I’ve worked in previously has required these skills. Having worked for Cigna Europe Insurance Company, I understand the need for confidentiality and have developed my abilities in keeping accurate records for my colleagues to use.