...Harvard Business Review The four things a service business must get right Article Summary Submitted By Sushil Yadav MBAe Marketing The Four Things a Service Business Must Get Right Article Summary This article talks about the four things a service business must get right. These Four are the offering, the funding mechanism, the employee management system, and the customer management system. The offering The offering is based on service attributes. Is the service friendly, convenient or does the firm target for excellence. Another aspect of the offering is which attribute does the firm compromise in order to achieve superiority in the other areas. The funding mechanism This aspect is based on determining a reasonable price for the product. The article states that everyone knows there is no such thing as a free lunch. Here the author offers four ways in which the funding mechanism takes place. -Charge the customer in a palatable way -Create a win-win between operational savings and value-added services -Spend now to save later -Have the customer do the work The employee management system Managers must give careful attention to recruiting and selection process, training, job design, performance management, and other components to make up the employee management system. If a customer walks into a company and the service was not as expected, it could keep...
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...human resource decisions 3. (c) planning Chapter 12 1. (b) Isn’t always smooth 2. (d) Who work in construction and manufacturing 3. (b) A third party called a mediator who encourages both sides in a dispute to continue negotiating and often makes suggesting for resolving the matter. Chapter 13 1. (c) Four steps 2. (c) Geographic segmentation 3. (c) Four Chapter 14 1. (c) Four general categories 2. (d) Brand Loyalty 3. (c) Four Chapter 15 1. (b) Whole set of marketing intermediaries 2. (d) Multiple modes of transportation 3. (b) Three Chapter 16 1. (b) Two very different things 2. (c) Unethical 3. (a) Do not give any time to the community in which they live. Chapter 17 1. (b) two very different things 2. (c) Unethical 3. (a) Do not give any time to the community in which they live. Chapter 18 1. (b) Two different things 2. (c) Unethical 3. (a) Do not give any time to the community in which they live. Chapter 19 1. (a) Two same things 2. (a) Illegal 3. (b) Do give time to the community in which they live. Chapter 20 1. (b) Two very different things 2. (c) Unethical 3. (a) Do not give any time to the community in which they live. Section 3: Chapter 11 1....
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...extremely important to any organization or business. Not every organization provides the same services or products; therefore not every organization is going to be structured the same way. According to University of Phoenix Achieving Excellence in the Management of Human Services Organizations, (2002), There are four organizational structures that human services agencies have adapted as what is known as the “Formal and the Informal Organizational Charts” These organizational structures are known as Departmentalization, Matrix organizations, the project team, and the collegial model. There are five ways that an organization can be departmentalized; by function, by process by market, by consumer/client and by geographic area. Departmentalization breaks the organization down into parts or different departments within the organization. The advantage to this organizational structure is that it breaks the organization down into smaller departments. This helps to ensure that the clients get the services they need and that they are not shuffled from worker to worker. It also makes things easier on the supervisors or managers when something needs to be addressed. As disadvantage to departmentalization is that some personnel might be trained in more than one area and being stuck doing the same thing can sometimes lead to them being unsatisfied in their employment. Matrix organizations are more flexible than departmentalization is. A big advantage to matrix organizations is that pretty much...
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...important to a nonprofit organization? What a good way to recruit volunteers? How can volunteers are rewarded with? When does volunteering end with a nonprofit or profit organization? III. Conclusion IV. References Introduction It’s has been great and exciting atmosphere to served as a volunteer at Grip Outreach for Youth. First, the reason is volunteering important to a non-profit organization. I have gain much experience on volunteering from my local church; as example they have always needed individuals to help with mailings, newsletter, and etc. Secondly, what are some good ways to recruit volunteers? Some organization has been making people fill-out a volunteer application, background checks, and etc. For example, my local church has been asking the members of the church body to volunteer when the church needs help with the administrative duties. Thirdly, how can volunteers are rewarded for their services from an organization? For example, the Grip outreach for youth has been given an appreciation dinner for their volunteers at a local church in the Cabrini Green area. Fourth, when does volunteering end with a nonprofit or profit organization? As I have been going to the local church in my community that volunteering is grateful thing to do and it stop only when you a person doesn’t have enough free time to served the organization. Thesis Statement Volunteers are a beautiful and encouraging thing to any organization. Body: The first...
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...Traits of an Effective Manager within an Organization Traits of an Effective Manager within an Organization An organizations path to success can be detoured depending on the manager that they have in place. Nowadays there are so many different things that a manager has to be able to deal with effectively and in a timely manner in order to avoid having the organization’s productivity suffer. The text that we used throughout this course described the various roles of management and the traits an effective manager must possess. The traits listed are things that some people are just naturally born with however all of the traits are things that with practice and consistency can be learned with time. The role of an effective manager within an organization requires an individual who is able to manage a diverse group of individuals, possess excellent communication skills, and understand the importance of motivation. This individual will be able to use the above listed traits and the four functions of management (planning, organizing, leading, and controlling) to give the organizational a competitive advantage and help drive the organization’s success. An organization must appoint a manager who understands the importance of having diversity within the organization. It is very important that organizations put in place excellent managers who are able to work with a wide range of people with different personalities. Our text clearly...
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...Developing Yourself as an Effective Human Resources Practitioner 4DEP Foundation Mr Janis Tiesnieks 2016 Contents CIPD Profession Map 3 Behaviours 4 Bands 5 Role of HR 6 Effective communication 7 Communication methods 7 Effective service delivery 8 CIPD Profession Map The standards set out in the CIPD Profession Map, developed in collaboration with HR and L&D professionals, senior business people, academics and their organisations across the world, aim to set the bar high, based on research for last five years. They determine what the best HR and L&D professionals and organisations are doing, what they know and understand, to really make a difference and drive the performance of the organisation. Covers whole profession, and every stage of Human Resources career. Covering 10 professional areas and 8 behaviours, set out in 4 bands of competence, the Map covers every level of the HR profession, from Band 1 at the start of an HR career through to Band 4 for the most senior leaders. It has been designed to be relevant and applicable to HR professionals operating anywhere in the world, in all sectors and in organisations of all shapes and sizes. Professional Areas(Activities) There are 10 professional areas set out in 4 bands of competence, setting out what you need to do (activities) and what you need to know (knowledge) for each area of the HR Profession. The two professional areas Insights, strategy and solutions and Leading HR sit...
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...at Facebook. Examining the four management functions (planning, organizing, leading, and controlling) and in what way the functions are shaped by internal and external factors. How do technology, innovation, globalization, ethics, and diversity impact each of the functions of management? Finally an explanation of how delegation is used by individuals in the managerial position in the function of management. These are the questions that are going to be answered in this paper. External/Internal Factors Every business follows the four functions of management. These four functions in conjunction with internal and external factors can cause a business to be successful or cause a business to be a failure. There are a variety of internal and external factors that a business considers in its daily operations. These factors are extremely useful when considering the future projections of a business. Facebook is an organization that uses the SWOT analysis once the internal and external factors are determined. This type of analysis will help executives formulate strategy for the organization and aid in future projections of the organization. Internal and external factors shape the four functions of management in the SWOT Analysis in Facebook. This plan is a strategic planning implemented so that an evaluation can be made of the assets, difficulties, prospects, and dangers that are part of an organization venture. The goal of the organization is to be capable of identifying...
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...the one where most people learn lot of things which a person does not learn or cultivate inside his or her home. If the environment is well-managed and well-cared, everything will be very much in order and organized. If an individual joins a group or organization, that is when things become related to one another, one learning to the other and then shared within the group. If the environment already gave a great start up with these individuals that comprise a group, a vision of a successful organization can be achieved. The four external environmental factors that help the human service organization successful and achieve optimal function are the following: Government: The assistance of government to human service organizations plays a vital role to a continuous support and function of the organization. Economy: This is the describing factor when and how funds are to be distributed and how much are to be given away to assist people in dire needs. Technology: The modern technologies make life simpler. If the technologies and machines needed by the human service organizations are present, a more efficient service will be granted to those who need the service. Businesses: Usually successful businesses caused by good economy give donations to the human service organizations that help the building of funds for more effective terms of rendering service. The six internal environmental factors that help the human service organization successful and achieve optimal function...
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...and External Factors of Management Internal and external factors can really affect how a business is run or how leadership is accomplished. Management is critical, something that everyone must have in order to accomplish goals and be successful. Controlling, organization, planning, and leadership are four vital things that are needed for an organization to run smoothly. However throughout these functions of management globalization, technology, innovation, diversity, and ethics really play an important role and affect the four functions of management. Every organization whether it is a company or a branch of military service must exercise the functions of management and what it must do to maintain order and accomplish task at hand. Think of the United States military as an example. The United States military is structured with required regulations and standards that must be adhered to in order for it to be an effective global force. Throughout history controlling could be considered the most important of the four functions of management for the armed forces, but, as society has evolved, so has this approach to management and leadership. With Members of the U.S. military working side-by-side with the services of other nations around the world, American military commanders often find themselves in a position of leadership over a very diverse group of nationalities. The way in which this collective assembly of individuals is managed must be adjusted by taking into consideration...
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...There are six internal data and information considerations for uses internal to the organization, data and information will be generated for administrators and managers, supervisors and workers, they include 1. Organizational purpose, mission, and philosophy. The purpose of this is to make sure things among the human services organization are ran smoothly as possible, and things are organized within the organization to help people that are need of services. 2. Organizational planning If things are not organized and planed out things can fall apart with the human services field making sure things are planned out before a head of time will insure that things among the organization are plan out in a timely manner. 3. Organizational operations Will be useful in understanding where the departments, divisions, or units are in relation to established expectations. Understanding how each department works, and what they do not only for the clients, but for each other is important as well. 4. Human resources Reports and monitoring of compliance with plans require data and information. This part of it reports all the data, and information that is monitored making plans required to make that change within the organization. 5. Technological resources. Without technological resources in places then many things among the human services organization will not run all that well without the technological that is in places consolers are not going to have much time their...
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...communication, the effectiveness of organizational communication. This paper will explore different forms of communication in an organization. The Harford is an exceptional company celebrated for financial performance, character, and customer value. The Hartford is an automobile, home, and renter’s insurance company. They service many customers over forty-nine states. The Hartford has been around for two hundred years, Abraham Lincoln was one of The Hartford’s first customers. They have many different lines of business: agency where they help agents deal with their insureds. There is the consumer direct line of business that deals with customers who are forty-nine and younger. There is the AARP line of business that helps and service customer who are forty-nine and a half and older just to name a few. When analyzing organizational communication you must first know and understand what communication is. Communication is a way of getting a message across from one person to another. Through communication individuals can share feelings, emotions, thoughts, ideas, even policies and procedures. Communication plays a dynamic part in the way and organization runs. Organizations have to communicate in order to carry out their daily activities and to make the business run as smoothly as possible. There are different ways to communicate in an organization there is superior-subordinate, peer relationships and internal-external relationships (Cheney, Christensen, Zorn & Ganesh, 2011...
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...United Airlines vs. Delta Airlines Ushma S. Patel 3/31/2013 Ushma821@gmail.com Work Cited 1. Introduction 3 2. United Airlines vs Delta Airlines 4 3. The Four-Frame Model 8 4. SWOT Analysis- United Airlines 12 5. SWOT Analysis- Delta Airlines 14 6. Analysis 15 7. Recommedations 16 8. Work Cited 17 INTRODUCTION In evaluating two companies who have had to restructure their business models to evolve to changing times I choose United Airlines and Delta Airlines. Both companies filled for bankruptcy in the early 2000’s and since then have nursed their company back to health and to becoming the industries leaders for airlines. I choose these two airlines because I frequently use them to travel. My family are also huge travelers and I spend a lot of time looking for the best deals for them. United Airlines filed for bankruptcy in 2002 and would become the longest case in the United States lasting until 2006. The airline was able to get their reorganization plan approved by the United States government by restructuring their management plan. In the restructure they also changed how their bonus plan was organized for successful executives. They also had to evaluate their employee’s efficiency while on the clock. They were able to reduce their workforce from 100,000 employees to half of that. Finally the airline had to revaluate the routes they were taking and then see which ones...
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...Organizing The four functions of management are what most organizations follow to achieve goals and objectives in accordant with the organization mission. PepsiCo is a corporation, which exercise these functions in building a successful organization. The four functions are planning, organizing, leading, and controlling. Planning focused on organizational goal to be accomplished. Organizing is structure created by management to achieve goals and objectives, keeping in mind the organization best interest. In leading management ensures task is completed effectively, and to maintain success in the organization. The controlling function allows management to monitor and make changes as well as solve issues before they escalate in an organization. An organization must have one own prospective of organizing, this allow consistency with the human, physical, and financial resources of the organization. According to Management Study Guide (2008) “All the three resources are important to get results. Therefore, organizational function helps in achievement of results which in fact is important for the functioning of a concern” (par 1) PepsiCo demonstrate great outputs because of the three resources, this organization acknowledges its function in areas of managing the organization resources as well as employees work schedule. This paper will focus on the knowledge and technology within PepsiCo and how these prospective function daily. PepsiCo PepsiCo is one of the largest beverages...
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...Q1. Briefly describe the four management functions. Managers perform certain functions while directing the activities of other people working in the organization. Henri Fayol a French industrialist proposed that all managers perform five management activities: plan, organize, command, coordinate, and control. Now they are evolved to four functions: 1. Planning Planning is a primary management function because it establishes the basis for all other things managers do as they lead, organize and control. Planning includes * defining goals * establishing strategy, and * developing plans to integrate and coordinate the required activities 2. Organizing Organizing is the management function that creates the organization’s structure. This process involves making decisions about * how specialized jobs should be, * the rules to guide employees’ behaviours, and * at what level decisions are to be made 3. Leading According to this management function it’s part of a manager’s job to direct and coordinate the work activities of people. Leading includes * motivating employees * directing the activities of others, * selecting the most effective communication channel and * resolving conflicts among members 4. Controlling This fourth and last management function involves monitoring activities * to ensure that they’re being accomplished as planned and * correcting any significant deviations Q2. Briefly list and describe...
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...' Academy ol Management Executive, 2002, Vol. 16, No. 4 Four Seasons goes to Paris floger HalloweU, David Bowen, and Carin-Isabel Knoop Europe is different from North America, and Paris is very different. I did not say difficult. I said diffeient. —A senior Four Seasons manager Executive Summary Four Seasons Hotels and Resorts opened its first French property in 1999. This article presents that opening as a case study to illustrate a perspective on how a company with a strong and highly successful organizational culture might approach a new national culture when that cuhure is both distinct and intense, as is the case in France. Managers can henefit from the case by understanding this approach to organizational and national culture, which the authors believe represents a useful framework for global management. The article begins with a discussion of the linkage between corporate cuifure and competitive advantage for service organizafions. It then describes the corporate support structure and the philosophy that Four Seasons developed over two decades to support its international expansion and to manage the type of challenges its French property posed. Finally, it describes how the firm went about transforming that property into one of its crown jewels. The Linkage Between Service Culture and Competitive Advantage The enduring success of service organizations such as Southwest Airlines, The Walt Disney Company, Wal-Mart, and USAA (among others) is frequently ...
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