...Education Cross-Cultural Etiquette and Communication in Global Business: Toward a Strategic Framework for Managing Corporate Expansion Ephraim Okoro1 1 School of Business, Howard University, Washington, USA Correspondence: Ephraim A. Okoro, Department of Marketing, School of Business, Howard University, 2600–Sixth Street, NW, Washington, D.C. 20059, USA. Tel: 1-202-806-1545. E-mail: eaokoro@howard.edu Received: March 22, 2012 doi:10.5539/ijbm.v7n16p130 Abstract The expanding scope of business corporations in the first decade of the twenty-first century is drawing much scholarly attention, and the trend has been described as a fact of life that defies the stretch of human imagination. The concept of global economy has expanded consumer awareness, defined new standards and rules of operations, and increased the need for national and corporate interdependence. Multinational organizations are exploring opportunities around the world, demonstrating sensitivity towards cultural differences in order to gain from the proliferation and growth of international enterprise. Recent studies indicate that while some corporations compete successfully in the global marketplace, others have failed to sustain their competitive advantage because of cultural imperialism or inadequate acculturation of their managers on international assignment. Corporate analysts argued that the key to global business success depends on effective cross-cultural etiquette and global workforce diversity management...
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...Running head: Workplace Etiquette Workplace Etiquette: Is our system broken Abstract The lack of workplace and office etiquette has plagued organizations of various sizes for several decades now. In fact, rude and inappropriate behavior has become a common problem in today’s business environment. I believe much of our problems have come from the fast-paced high-technology age we now live in, which has become a gift and a curse. This paper will attempt to examine the term workplace etiquette and the many social and official levels which the term encompasses. Workplace Etiquette: Is our system broken Workplace etiquette covers a wide range of topics in today’s business environment. Business leaders are expected to fully understand office and business etiquette, email etiquette, international etiquette, etiquette utilized in dining, etiquette utilized in business meeting and etiquette used with contacts outside of an office setting, just to name a few. Additionally business leaders must comprehend the value of diversity and understand cultural differences. Workplace etiquette can range from how to conduct yourself in the workplace, to how early to arrive for a business appointment, to the appropriate way to utilize email. First, I would like to take a closer look at office etiquette. Office Etiquette is basically minding your manners in the workplace. It can also be defined as the “showing of respect to others who share...
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...Business Etiquette Twan M. Doan University of Phoenix Business Etiquette About Israel Israel is perhaps the most fascinating, intriguing and complex country in the world. Geographically tiny, the country’s social, historical, economic and geographical matrix represents a singular association of contrasting attributes unique among the world’s nations and cultures. Snow covered mountains and tropical sea resorts, technology hotbeds and Byzantine churches, socialist-style settlements and free market corporations, Ethiopian traditions and Polish cuisines, BMW's and camels all exist together in a bustling, hyper-energetic, egalitarian, extroverted and impassioned caldron a mere 262 miles long and, in some areas, 10 miles wide. The powerful Romans regarded ancient Israel as one of their most strategically important locations. Great roads and aqueducts interconnected bustling cities vital to the empire’s financial strength and political stability. For two thousand years, the Crusaders, Ottomans and other world powers regarded this region as crucial for their economic and strategic vitality. In today’s global environment, modern Israel is once again becoming a vital element in the international strategies of both large and small US businesses. Long considered a critical region, the Near East has transformed into an attractive wellspring of commercial opportunity. As geopolitical change continues to unfold, Israel is rapidly assuming stature as an ideal gateway to vast, largely...
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...Module 5: Customs Etiquette and Protocol In an era of globalization, understanding the basics of etiquette and protocol — that is, the type of behavior that others expect of you in both informal and formal settings — is an important skill. It can instill an individual with confidence to handle almost any situation in any culture and allow a businessperson to concentrate on the deal at hand rather than worrying about such peripheral distractions as which fork to use or which hand to use for passing food. Without an understanding of the basics of etiquette and protocol, you risk coming off as a boorish Neanderthal. You may even put your company's image at risk or risk potential failure in the formation of key business relationships that are vital to global success. Finally, a well-honed sense and appreciation of local customs, etiquette and protocol can make you stand out as a world-savvy individual in a competitive global market. The world may indeed be an oyster today for many businesses. The problem is that too many businesspeople are still, like Oscar Wilde, using the wrong fork. The Ancient Art of Protocol Etiquette — the codes and practices prescribed by social convention that govern correct behavior — and protocol — the form of etiquette and ceremony observed by diplomats and businesspeople during formal interaction — are really ancient arts. Ptahhotep, mayor of ancient Egypt's capital and vizier to Egyptian King Isesi around 2380–2340 B.C. (the vizier was ancient Egypt's...
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...Business Etiquette of South Korea The environment of the large American corporation is an extreme, complicated, and dynamic place. The corporate structures of the vast majority of these substantial companies are mainly quite similar: they each contain departments such as marketing, finance, human resources, and information technology. Compare any two major companies, such as Microsoft and Exxon, and one will see these similar departments working towards their own goals, but in completely different ways and in a myriad of styles. Differences such as dress code, management techniques, moral values, business strategies, and even location can make each company a unique world unto itself. American employees are trained and experienced in dealing with one another in order to obtain a mutually beneficial outcome. But in today’s global economy it is virtually impossible to succeed as one of these large companies without extreme contact with other cultures and familiarity with their business etiquette. South Korea is a prime example for cross-culture training and understanding of foreign business practices. With South Korean based companies such as Samsung, LG Electronics, and Hyundai/Kia, and the country’s incredible record of growth over the past few decades, Forbes Magazine has rated South Korea the 30th best country in the world for business. (www.forbes.com) In order for a U.S. company to make progress with a corporation, or even attempt to enter the South Korean market,...
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...better in a community. Cultural Sensitivity enables us to treat people of different classes, genders, race, religion in an appropriate manner and respect and judge them on their personality, value their worth and what they bring to the table. It is a great concept and it enables us to be closer to different kinds of people from all over the globe. Belonging from one of the most culturally diverse countries in the world, I have seen how the littlest thing can offend a person. Thus, being sensitive is crucial- be it in the corporate world or in your daily life. Something as simple as shaking hands with a lady in a country where it is considered a taboo can lose you an enormous contract. Cultural Sensitivity does not only imply having the knowledge of how other cultures are different from your own. But it is also about being aware of the social, racial and cultural differences existing within societies. This can also be termed as multiculturalism. Global icon Shahrukh Khan was stopped and searched at John F. Kennedy Airport, New York by guards who did not know who he was but...
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...ASSIGNMENT OF CROSS CULTURAL MANAGEMENT SUBMITTED TO:- Dr.(cdr) SATISH SETH SIR SUBMITTED BY:- VENKATESH KUMAR PGDM 6-A ROLL NO-60 Q1. What is meant by the term culture? In what way can measuring attitudes about the following help to differentiate between cultures: centralized or decentralized decision making, safety or risk, individual or group rewards, high or low organizational loyalty, cooperation or competition? Use these attitudes to compare the United States, Germany, and Japan. Based on your comparisons, what conclusions can you draw regarding the impact of culture on behavior? Ans:- culture is defined as the shared patterns of behaviors and interactions, cognitive constructs, and affective understanding that are learned through a process of socialization. Culture is the acquired knowledge that people use to interpret experience and generate social behavior. This knowledge forms values, creates attitudes, and influences behavior (Hodges, 2005). Centralized versus decentralized cultures are different in which the top managers or leaders make all the important decisions in a centralized culture and in a decentralized culture, the decisions are made throughout the levels. Safety and risk in some cultures are frowned upon because the...
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...Preference: Marketing concentrators. Group Project: A product development and marketing plan. Career relevance: Developing and marketing new product or service. PREREQUSITES: MKTG 201: Marketing Principles and MSB filter courses. MSB 300/400 level courses are restricted to the MSB students who have completed the filter courses. COURSE OBJECTIVES This course is designed to familiarize students with the principles and practices in the conceptualization, design, testing, forecasting, and launching of new products and services. Course objectives include comprehension and application of: 1. Strategic elements of new product development 2. Concept generation, evaluation, testing, and screening 3. Product protocol, design, development, and sales forecasting 4. Teamwork, product use testing, and market-entry strategy, and 5. Launch planning and management guideline COURSE FOCUS New products are vital to all companies. Enhancing the success of new products can drive growth and shareholder value, lead to competitive advantage, and leapfrog ahead of its competitors. However, innovation is risky and new products often fail in the marketplace. Failures can be due to an...
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...Canada, A Cultural Analysis Abstract Canada is a beautiful country that is adjacent to the United States of America. There are many resemblances between Canadian culture and American culture. It is also common for Canadians to expect great communications in the workplace and friendliness. It is valued to be respectful of others ethical background as well. It is also standard to see similarities in basic hand shake as a cultural behavior to mean many things. In a business environment in Canada, business people often begin relationships in a reserved manner; once people get to know one another they usually become friendly and informal. Canada as the United States encourages small businesses to grow and prosper as well as their economic. In regards to the workplace, Canada also promotes from within companies and wants its workforce to be involved in a company’s growth and offers great benefits to its employees. Canada as the Unites States offers great cultural diversity among its people and within the workforce as well. It would be easier for an individual to adapt to Canadian ethical behavior since it is similar and diverse as the United States. There are many similarities and differences between the culture of the United States and the culture of Canada. While there are many preconceptions about the culture and behaviors of Canadians, many of the country’s customs are similar to those found in the United States, despite differences in culture and government...
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...Nuances in Bulgarian business culture in comparison with the United Kingdom’s Course work in Cross-cultural issues in the European Human Resource Management Prepare by: Dimitar Arnaudov, Faculty number: 1523078 Course: European business and Finances Sofia, 2015 1. Differences between national cultures. Authors, studies, etc. 2.1. Culture (def.); Culture differences. 1.1.1 Culture – def.; 1.1.2 Culture differences. 1.1 Authors and studies related to business culture. 1.2.1 Geert Hofstede; 1.2.2 Famous studies around the World. 2. Similarities and differences between the business cultures of Bulgaria and the United Kingdom. 2.1. Bulgarian business culture; 2.2. British business culture in comparison to Bulgaria’s . 3. References. Differences between national cultures. Authors, studies, etc. Culture (definition) and culture differences Culture illustrates the accepted norms and values and traditional behaviour of a group. One definition of culture by Deal and Kennedy is “the way a we do things around here”. However, culture also evolves over time. The culture of each country has its own beliefs, values and activities. In other words culture can be defined as an evolving set of collective beliefs, values and attitudes. Culture is a key component in business and has an impact on the strategic direction of business. Culture influences management...
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...21st Mgmt Practices 26 Over the years, the workforce has grown to have diverse groups of people working together. Diversity is defined as the differences or dissimilarities among people. These differences can be age, gender, race, ethnicity, religion, sexual orientation, education, experience, and any characteristic used to distinguish between people. (Jones, 2011) To understand the present, a look at the history of diversity in the workplace will be discussed. I will research and discuss the cultural diversity and how managers today have evolved over the years to learn how to handle it. I will discuss certain steps that managers can take to effectively manage the diversity in their workplace. I will look into the business etiquette and protocol of countries like the United States, Mexico, and Japan. I will also look into where these countries fall on Hofstede’s model of national culture. I will also discuss why it’s important for mangers to learn about a culture they are not familiar with when doing business to make sure they don’t offend the other person or company. History of Diversity in the Workplace The workforce slowly changed after World War II as a growing number of minority groups began to speak up and demand fairness among the workers. (Wagner, 1999). In the 18th century up to about 1930, the modern workplace was a “man’s world.” Women that were employed typically occupied the positions of clerk, typists, secretaries or other office positions. Minorities...
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...BUSINESS COMMUNICATION BUSINESS COMMUNICATION AND THE TECHNOLOGY CONTEXT You are sitting at your computer when you hear the familiar musical chord that announces an incoming message. You activate your interview line, and the communication manager of your company appears in the comer of your screen. "Thought you would be interested in this memo from headquarters," she says. "regarding the new communication system we're installing. Soon we'll be completely wireless, and you'll be able to receive and transmit images that can fill your screen rather than sit in the corner of it," She chuckles. "That's assuming you want a larger image of whoever you're talking to!" You chat for a few minutes while the copy of the memo is being sent. Within a minute or two, your printer gives you a copy of the memo. You say goodbye and deactivate your interview line. Why Managing Information within Organizations? The growth of information technology over the past 30 years has transformed the way business is transacted throughout the world. Obvious effects of the new technologies include a marked increase in the amount and availability of information and greater speed in sending and receiving it. Other, less obvious effects are changes in organizational structure from the diminishing importance of physical location in running a business. Additional changes involve requirements in computer literacy even for entry‐level positions and changes in individuals' work demand and expectations...
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...Abstract The Republic of Turkey is a Eurasian country located in Western Asia and Southeastern Europe. It is bordered by eight countries and five main seas. Istabul is the largest city in Turkey, and Turkey’s capital is Ankara. About 48% of the population lives in the cities or towns. The rest lives in rural areas. Most of people in Turkey are Muslim, which are followers of Islami. Also, in this paper, the culture of Turkish, the life in Turkey such as health care system, transportation, and education system are also mentioned. The Turkey republican parliamentary democracy and the economy are discussed later in the paper. The last part is business etiquette talking about some important customs that business foreigner should know. Background Turkey, also known as the Republic of Turkey, is a land-bridge linking Europe and Asia. The history of Turkey encompasses, first, the history of Anatolia before the coming of the Turks and of the civilizations – Hittite, Thracian, Hellenistic, and Byzantine – of which Turkish nation is the heir by assimilation. Second, it includes the history of Turkish people including Seljuks, who brought Islam and Turkish language into Anatolia. Third, it is the history of the Ottoman Empire, a cosmopolitan – Islamic state that developed a small Turkish amirate in Anatolia. Finally, Turkey was established in 1923, after the fall of Ottoman Empire, under “Father Turk”. It is immediately started on a course of modernization in all walks of life (Turkey...
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...Just as Pace (2006) says “There is a new era in business and companies have move up to a global platforms, communication between employee have moved from the phone and face to face meetings to primarily communicating through email. Not too long ago all men wore suits and ties to work and women did not hold prominent positions in the workplace. All this has changed in the recent years. More companies are now adopting a casual work environment with less dress code restrictions and a better work/life balance. But there are still companies out there who still hold on to the traditional values of business and it’s protocols. In the next paragraphs I hope to outline the protocols and culture of Google and how it came to be, as well as compare and contrast it a more traditional company, Goldman Sach. I will also outline Google’s failed experience in China how the Google culture influenced that. Google’s Founders: Montessori Reason for It’s Culture “You can’t understand Google unless you know Larry Page and Sergey Brin were Montessori kids,” Levey (2011). Montessori schools are schools based on the educational philosophy of Maria Montessori, an Italian physician who believed children should be allowed the freedom to pursue whatever interest them. Knowing this you can really understand the culture of Google why their business protocols are unique to traditional businesses. Like so many other technology start-ups Google was founded in the mid-90’s by a pair of college buddies, Page...
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...|Security and Confidentiality On the Internet | |You have to create a report on Security and Confidentiality on the Internet. Find 10 appropriate websites on the Internet on this topic and | |list them below. These websites will be used throughout your assignment: | |[1 X 10 = 10 Marks] | | | |1. www.livinginternet.com/tindex_s.htm | |2. www.jmir.org/2002/2/e12/ | |3. www.aib.ie/personal/home/Security-Policy | |4. www.fetac.ie/doc/WelcomeServlet?DocId=0901df9e80001f99 | |5. www.globalmednet.net/privacy.html | |6. technet.microsoft.com/en-us/library/cc780167(v=ws...
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