...DECISION MAKING AND ITS EFFECT ON BUSINESS PROFICIENCY GM591 LEADERSHIP AND ORGANIZATIONAL BEHAVIOR May 26th, 2012 TABLE OF CONTENTS Introduction------------------------------------------------------------------------------------------------------Page 3 Problem Statement----------------------------------------------------------------------------------------------Page 4 Literature Review------------------------------------------------------------------------------------------------Page 5 Analysis-----------------------------------------------------------------------------------------------------------Page 7 Suggestive Solutions--------------------------------------------------------------------------------------------Page 8 Conclusion & Reflection --------------------------------------------------------------------------------------Page 9 Work Cited------------------------------------------------------------------------------------------------------Page 10 INTRODUCTION Walgreens is one of the fortune 500 companies and among the fastest growing retailers in the country. Walgreens as of April 30 operated 8307 location in all 50 states including the District of Columbia, Puerto Rico and Guam. This includes 7855 drugstores, 146 more than a year ago, including 21 stores acquired over the last 12 months. The company also operates infusion and respiratory services facilities, specialty pharmacy and mail service...
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...GM 591: Leadership and Organizational Behavior Project Proposal Overview of Organization The organization that I selected for my final project paper is AT&T. AT&T Inc. is headquartered in Dallas, Texas and is the largest provider of fixed telephony in the United States and also a provider of broadband and subscription television services. Some of the products and services they specifically provide consist of: U-Verse (home phone, internet, and cable TV), wireless phone service and digital carriers (T1, T3, and OC48). Like many other telecommunication companies, AT&T decided to downsize and on December 4, 2008, AT&T announced they would be cutting 12,000 jobs due to "economic pressures, a changing business mix and a more streamlined organizational structure. Many locations and departments were shut-down and thousands of people were laid off as a result of this. Many people believe that AT&T have fallen victim to corporate greed and could care less about their employees and customers. Back in the 1980’s, before they were broken up by the United States v. AT&T antitrust suit, they were known as a family-oriented company. They used to have company picnics, flexible work hours, great paid benefits and excellent customer service. Nowadays, some employees are forced to work 10 hour shifts (6 days a week), work all holidays and are responsible for paying for their own benefits. There are not many incentives, employees are treated unfairly even though...
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...GM 591: Leadership and Organizational Behavior Project Proposal Overview of Organization My final project paper will focus on the company SuperMedia LLC, (SuperMedia) which is a publically traded company headquartered in the Dallas/Fort Worth area. According to its corporate website, "SuperMedia serves as the advertising agency for small to medium sized businesses with a variety of advertising solutions". The solutions fall into three categories which include online advertising, direct mail and the yellow pages. With advertising solutions becoming more digitized and cost effective, SuperMedia (formally Idearc Media) found itself in a position where it had to quickly adapt to the new ways in which business were advertising. Unfortunately, this meant the company had to cut corners in the process without much due diligence and eventually lead to creating a sales environment that resulted in a reduction in sales and a high turnover of personnel in the sales department. As a sales representative within the company I have seen how sales managers within the department have taken a "win at all cost" attitude when dealing with members on their sales team. I have seen the practices of how deals were passed on to some members of the team who were already close to achieving sales quotas while others suffered - eventually losing their jobs - because they had not met their monthly quotas enough to stay with the company. Preliminary Problem Statement SuperMedia was late...
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...GM591: Leadership and Organizational Behavior LIFE STYLES INVENTORY When proceeding with this life style survey, I was convinced that my “primary” style and/or my “back up” style will be far transparent from being Conventional and Oppositional. Moreover, in reviewing more in depth towards the final results, some of the outcomes are not exactly what I was expecting. In areas I thought should have resulted in a superlative score it barely met expectation in my scheme of things. Conventional-oriented has been revealed to be my “primary” style as the scoring was in the 98 percentile. I am by far not a manager that sees rules as more important than ideas. In fact, I do have a conservative behavior; however, it does not keep me away from trying new things. When working in a job I have always set goals and guidelines to be successful at my job skill. It has always persevered because I either was promoted at a rapid rate or acknowledgement went to me for an outstanding job. When working on a new job task that has been thrown my way, I get exhilarated from the new at all times. This describes more of an achievement-oriented “primary result” and what I was expecting at the end. At work, I am not seen as manager that will do things “by the book.” However, I am typically concerned with doing what is expected, but I am seeing as a manager that has high abilities to motivate subordinates to set goals and...
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...GM 591: Leadership and Organizational Behavior Project Proposal Overview of Organization The organization that will be the topic of discussion in my final project paper is the Labor Union Movement within the workplace and United States as a whole. The Labor Union Movement formation was made in the mid – 19th Century. From its birth in Wisconsin, it has empowered working people to overcome their struggles, be successful and provided hopes for a better future for themselves and their families. Due to the fluctuation of membership and the institution of different union movements, a merger came about forming the AFL (American Federation of Labor) – CIO (Congress of Industrial Organization). This collective effort provided a strong collective bargaining tool for workers in defending their workers’ rights and protection against unfair practices by employers. With the down-turn in the economy, these collective bargaining rights are rapidly disappearing. As a liaison for unionized workers within an organization, I’ve witnessed a breakdown in employees’ overall morale due, in part, to the lingering fear of losing their jobs. Workers ability is being leveraged by organizations and still produces the same level of production. Preliminary Problem Statement This poses a problem within the Labor movement and a lack of insecurity in the workforce. This country was built on strong union. I strongly believe that, without any union, there will be no vibrant middle class. Job-cutting...
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...| |Review of Change Efforts Within 7Search.com | | | |Khalilah Burton | |Khalilahburton@yahoo.com | GM591 Leadership and Organizational Behavior Prof. Frank Readus 1/12/2012 GM 591: Leadership and Organizational Behavior Project Proposal Overview of Organization The organization that will be the topic of discussion in my final project paper is 7Search.com. 7/search.com is a privately owned company whose corporate headquarters are located in Des Plaines, Illinois. We are a pay per click advertising search engine and we cover approximately 26% percent of the online search traffic that the top three search engines Google, Yahoo, and Bing do not cover. The 7/search.com competitive advantage lies with the intellectual properties, their employees, and their commitment to quality. With 7Search.com being a part of a family of web based companies that include Website Magazine, an industry publication, and Where You Shop, a deal site; 7Search.com is struggling to maintain its identity among...
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...GM 591 Final Paper Communication and Collaboration In Today’s Air Force: The 561st Network Operations Squadron A Case Study 1. Introduction The 561st Network Operating Squadron, with about 200 personnel divided between military, government civilians, and contract personnel, operates one of the two primary network nodes for the Air Force data network. The dynamic of the organization is defined by the relationship between the military, nominally in charge but highly transient with constant rotations and deployments, and the Operations and Maintenance (O & M) contractors, who have the knowledge base and the continuity but are on edge due to contract issues and tenuous job security. Added to that tumultuous mix is my small contract of twelve people who are implementing a methodology of best practices for managing a complex Information Technology (IT) organization. This methodology, known as IT Infrastructure Library (ITIL), provides a framework of processes that give shape and order to an IT operation. These three teams, the military, the O & M contractors, and the ITIL improvement team work together to provide network services for the greater Air Force, striving to maintain network availability while keeping the data secure from intrusion or compromise. 2. Problem Statement In the last four or five years collaborative computing and social networking have rapidly increased both in the business environment and in people’s personal lives....
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...A Case Study of the Illegal and Unethical Behavior in Corinthian Colleges, Inc. Benancio Varela benancio.varela@yahoo.com GM 591 Leadership and Organizational Behavior Professor Horst August 10, 2011 Introduction Corinthian Colleges, Inc., (CCi) by way of more than 102,000 students enrolled as of March 31, 2011, is one of the leading post-secondary education companies in North America. Their duty is to change students' lives. They present diploma and degree programs that prepare students intended for careers in demand or for advancement in their chosen fields. The corporation operates 105 schools in 25 states and 17 schools in Canada. CCi has 122 Everest, Heald and WyoTech campuses nationwide. CCi serves the great and growing segment of the population seeking to acquire career-oriented education. They propose programs in areas that include health care, business, criminal justice, transportation technology and maintenance, construction trades and information technology. CCi in addition offers students the chance to take classes online through Everest College in Phoenix and Everest University in Florida. Their business was founded in 1995 and they completed an preliminary public offering in 1999. Historically, CCi has developed through acquisitions as well as through organic growth. Organic growth consists of opening new division campuses, remodeling, escalating or relocating existing campuses and adopting curricula into existing colleges. As of December 31, 2010...
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...“Does the Morale of the Employees Affect their Performance?” GM 591: Leadership and Organizational Behavior Professor Patricia Anderson June 16, 2012 Introduction: The organization that will be the topic of discussion in my final project paper is Devcon Security. Devcon Security was founded in 2004 by a Management Team having more than 100 years of security experience. We are one of the fastest growing security companies in the country by building a strong, satisfied, and safe customer base while earning a rock-solid reputation. With the most modern technology available, we provide specialized security based on the specific needs of each individual customer. While other security companies try to increase profits by reducing costs, at Devcon we are increasing our business and maintaining customer loyalty through state-of-the-art equipment, the worlds highest rated monitoring centers, and superior customer service. At Devcon Security, our philosophy is simple; provide each and every customer with a superior quality, easy-to-use security system solution that is backed by an exceptional level of customer services and support. Beginning with the first day you contact us, through your security system installation and beyond - we will be here to assist you in any way we can. Help is a quick phone call away. From residential home security systems and small business security solutions to large, comprehensive commercial alarms and video surveillance systems, our experienced...
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...How to Effectively Merge Employees Shane Santiff Shane.santiff@comcast.net GM 591 Leadership & Organization Behavior Hajar Sanders May 19, 2011 Overview of Organization: The organization that I will be doing my project on is Targa Resources LLC. Targa is a publically held organization that is in the Upstream and Downstream segment of the Oil & Gas Industry. Targa main processes are fractionation, wholesale and logistics. Targa was formed in 2004 when it purchased two plants from Conoco Phillips. In late 2005 Targa purchased the whole midstream division from Dynegy Inc. With Targa’s purchase of Dynegy Midstream Services, Targa went from a company with 150 employees to over 1500 employees overnight. With this they needed to create a cohesive environment for both of the employees, without having much turnover. During the whole process as Targa met with the Dynegy employees that were part of the sale, they had promised many things ranging from benefits, awards, employee relations and incentives. When the purchase was complete and the Dynegy employees came over to Targa it was realized that all of what Targa’s management had said about the company and what they promised to do was inaccurate. Targa’s management was not impressed with Dynegy employees and treated them as if they had no clue what was going on. My career began at Dynegy in 1999 and I was a part of the sale to Targa. At Dynegy I was in charge of the accounting for a...
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...Position Power and Personal Power A View of Leadership vs. Management owner 12/18/2020 GM:591: Leadership and Organizational Behavior Instructor: INTRODUCTION In the past twenty to forty years, the face of corporate America has changed drastically from family owned businesses to conglomerates that absorb smaller businesses by the dozens. Those days where a person works for a single company until retirement are long gone. Retirement funds, 401k’s, investment accounts, and high efficiency technology dominate lunch counter conversations, versus our parent’s conversations about family matters and how the kids are doing. Something has been lost from those days where people actually cared about coworkers and each other. I’m sure if you would ask ten people for a reason for the lack of concern, you would get different responses. According to what I have learned through this course in Organization Behavior, all the case studies, and the research on personal and position power, I have concluded that people are not put first. This has lead to and lack of success in business as well as failures. In most recent times, Enron Corporation comes to mind, along with other companies that accepted government bailout money in order to avoid massive layoffs or closing altogether. My group in this course chose to do the group project on position power and personal power. My individual subtopic deals with how a manager with only position power affects his/her subordinates...
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...International Finance: A Course Overview Mihir A. Desai* Harvard University and NBER ABSTRACT This paper describes the International Finance course at Harvard Business School for instructors considering adopting the associated material. The paper begins by arguing that the forces of globalization have fundamentally changed the scope and activities of firms thereby altering the practice of finance within these firms. As a consequence of an increasing reliance on tightly-integrated foreign operations, a parallel world of finance has been opened within every multinational firm and this world has, heretofore, been overlooked. The course materials are designed to address the many aspects of financial decision making within global firms prompted by these changes that are not addressed in traditional materials. The paper provides an overview of the structure of the course and its seven modules with particular emphasis on the three modules that constitute the core of the course. The paper also describes an analytical framework that has been developed through the creation of the course materials to guide critical financial decisions on financing, investment, risk management and incentive management within a multinational firm. This framework emphasizes the need to reconcile conflicting forces in order for multinational firms to gain competitive advantage from their internal capital markets. The paper concludes with a discussion of the course's pedagogical approach and detailed descriptions...
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...A Case Study of the Employee Turnover Problem in Walgreens Co. Jason Nguyen GM 591 Leadership and Organizational Behavior Professor Horst August 19, 2011 Introduction Walgreens Pharmacy is a drugstore chain that operates in the United States. This Company provides its customer with multichannel access to consumer goods and services, and pharmacy, health and wellness services in communities across America. Walgreens has become a fortune five hundred company and a popular landing spot for new college gradates. Instead of becoming a permanent home for new employees, it has become a stepping-stone for better job opportunities. This study provides literature reviews, problem analysis, and solution recommendations for the employee turnover tendency problem facing Walgreens Pharmacy. Walgreen offers its products and services through drugstores, as well as through mail, by telephone, and via the Internet. It sells prescription and non-prescription drugs, as well as general merchandise, including household products, convenience foods, personal care, beauty care, candy, photofinishing and seasonal items. Its pharmacy services include retail, specialty, infusion, medical facility, long-term care and mail service, along with pharmacy benefit solutions and respiratory services. Walgreens corporate, located in Deerfield Illinois, is in charge of overlooking all of the operation within the organization. My role in the organization is a Business Analysis. I am...
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...Organization Conflicts within the Clayton County Board of Education Course Project Outline Professor GM 591 21 June 2011 * * I. Introduction The organization that will be focused on is the Clayton County Board of Education. The board consists of nine citizens who are elected by the community. The Clayton County Board of Education is responsible for the programs, finances, education, employment, and other policies within Clayton County Public Schools (CCPS). CCPS is a school district located in Jonesboro, Georgia. The system is the fifth largest school district in Georgia and is comprised of over 50,000 students. The district is considered a Title 1 school because of its high percentage of low-income families (SACS Report).. Although the district receives government grants and various allocations to improve school conditions, the Southern Association of Colleges and Schools (SACS) revoked accreditation for the district in 2008. The Clayton County Public School system was the third school district to lose accreditation in over forty years (SACS Report). As a resident of Georgia, it is important the school systems are effective and can adequately educate children. I have family and friends that live throughout the state of Georgia. The loss of accreditation hinders children and their education. Students attending CCPS faced difficulty being accepted into colleges and universities. They also faced dilemmas retaining various scholarships. Not only were students...
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...Applied Research Paper Courtney Collier (collier.courtney@yahoo.com) 678-469-5053 1740 Taynton Circle NW Kennesaw, GA 30152 Keller Graduate School of Management Organizational Behavior GM 591 Andrea Trinklein February 19, 2010 Applied Research Paper Introduction The motivation of the employees and the supervisors is essential to the success of an organization. If the employees that work for an organization are unmotivated this could cause hostility within the work environment. This paper will give a brief description and history of the Publix. It will also show the motivational tactics the Publix uses to motivate associates. While showing these tactics I plan to show how these tactics create a problem in the work environment. Next, this paper will discuss analysis the problems and how the employees react to these tactics. This paper will also show examples of how increasing motivation affects several other things within an organization. Following the analysis this paper will give show solutions to the motivational tactics within Publix. Finally, paper will include a reflection about how this assignment influenced my personal, academic, and professional leadership and management development. Publix is one of the 10 largest grocery store chains in the United States and the largest in the south. Publix was founded by the late George Jenkins in the 1930’s in Winter Haven, Florida. Publix currently has 1,010 retail...
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