A Case Study of the Employee Turnover Problem in Walgreens Co.

Jason Nguyen
GM 591 Leadership and Organizational Behavior
Professor Horst
August 19, 2011

Introduction
Walgreens Pharmacy is a drugstore chain that operates in the United States. This Company provides its customer with multichannel access to consumer goods and services, and pharmacy, health and wellness services in communities across America. Walgreens has become a fortune five hundred company and a popular landing spot for new college gradates. Instead of becoming a permanent home for new employees, it has become a stepping-stone for better job opportunities. This study provides literature reviews, problem analysis, and solution recommendations for the employee turnover tendency problem facing Walgreens Pharmacy.
Walgreen offers its products and services through drugstores, as well as through mail, by telephone, and via the Internet. It sells prescription and non-prescription drugs, as well as general merchandise, including household products, convenience foods, personal care, beauty care, candy, photofinishing and seasonal items. Its pharmacy services include retail, specialty, infusion, medical facility, long-term care and mail service, along with pharmacy benefit solutions and respiratory services. Walgreens corporate, located in Deerfield Illinois, is in charge of overlooking all of the operation within the organization.
My role in the organization is a Business Analysis. I am responsible for summarizing research data that will assist management in both long- and short-range strategic planning. Develop and maintain a thorough understanding of business processes pertaining to purchasing and distribution at Walgreens. Analyzing data to develop cost benefit analysis of proposed programs through collection and data analysis. Work on projects in strategy development,