...The Hard Side of Change Management LEADERSHIP THE HARD SIDE OF CHANGE MANAGEMENT BY HAROLD L. SIRKIN, PERRY KEENAN, AND ALAN JACKSON FROM THE OCTOBER 2005 ISSUE 1 W $8.95 HEN FRENCH NOVELIST JEAN-BAPTISTE ALPHONSE KARR WROTE “PLUS ÇA CHANGE, PLUS C’EST LA MÊME CHOSE,” HE COULD HAVE BEEN PENNING AN EPIGRAM ABOUT CHANGE MANAGEMENT. FOR OVER THREE DECADES, ACADEMICS, MANAGERS, AND CONSULTANTS, REALIZING THAT TRANSFORMING ORGANIZATIONS IS DIFFICULT, HAVE DISSECTED THE SUBJECT. THEY’VE SUNG THE PRAISES OF LEADERS WHO COMMUNICATE VISION AND WALK THE TALK IN ORDER TO MAKE CHANGE EFFORTS SUCCEED. THEY’VE SANCTIFIED THE IMPORTANCE OF CHANGING ORGANIZATIONAL CULTURE AND EMPLOYEES’ ATTITUDES. THEY’VE TEASED OUT THE TENSIONS BETWEEN TOP-DOWN TRANSFORMATION EFFORTS AND PARTICIPATORY APPROACHES TO CHANGE. AND THEY’VE EXHORTED COMPANIES TO LAUNCH CAMPAIGNS THAT APPEAL TO PEOPLE’S HEARTS AND MINDS. STILL, STUDIES SHOW THAT IN MOST ORGANIZATIONS, TWO OUT OF THREE TRANSFORMATION INITIATIVES FAIL. THE MORE THINGS CHANGE, THE MORE THEY STAY THE SAME. MANAGING CHANGE IS TOUGH, BUT PART OF THE PROBLEM IS THAT THERE IS LITTLE AGREEMENT ON WHAT FACTORS MOST INFLUENCE TRANSFORMATION INITIATIVES. ASK FIVE EXECUTIVES TO NAME THE ONE FACTOR CRITICAL FOR THE SUCCESS OF THESE PROGRAMS, AND YOU’LL PROBABLY GET FIVE DIFFERENT ANSWERS. THAT’S BECAUSE EACH MANAGER LOOKS AT AN INITIATIVE FROM HIS OR HER VIEWPOINT AND, BASED ON PERSONAL EXPERIENCE...
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...A talk with Lonnie Pacelli on introducing change management to your project team Lonnie Pacelli is a business owner, consultant, and author with over 20 years of experience in project management. He has worked with Fortune 500 companies including Microsoft, Accenture, Motorola, Hughes Electronics, AT&T, and Northrop Grumman, and successfully managed projects ranging from installation of complex information technology systems to small process improvements. He is currently CEO of Banzai Sushi in Seattle. Lonnie is the author of The Project Management Advisor: 18 Major Project Screw-ups and How to Cut Them Off at the Pass (Prentice Hall, 2004), The Truth About Getting Your Point Across (Prentice Hall, 2006), and Leadership Made Simple (Amazon.com, 2006). Work Essentials recently talked with Lonnie about how to introduce a change management methodology to a project team. Work Essentials: I know you are a successful author of project management books, but I’d like to start by asking you about your background as a project manager. Where does your expertise come from? Lonnie Pacelli: I have over 20 years of experience, which I gained while managing projects at both Accenture and Microsoft. At Accenture, I worked in most project team roles and for a wide range of clients. Accenture did a great job of teaching me the rudiments of project management and developing great structured habits. I then worked at Microsoft as a program manager, project sponsor, and stakeholder...
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...situations in your professional environment or personal life that you would like to see a change in but know there is a lot of resistance to the change. Pretend you have been given an opportunity to negotiate for the change with the CEO of the company. Complete the table below and answer the proceeding questions. 1. Describe the two (2) scenarios you want to see changed. 2. Complete the tables. Table 2a. Strategy and Tactics of Distributive Bargaining DISTRIBUTIVE BARGAINING TACTICS AND STRATEGIES | | Identify the distributive bargaining strategy you will use for each scenario | Identify the tactical task you will use for each scenario | Identify the positions you think you would take during the negotiation | 1 | | | | 2 | | | | Table 2b. Strategy and Tactics of Integrative Negotiation INTEGRATIVE NEGOTIATION TACTICS AND STRATEGIES | | Identify the integrative negotiation process employed for each issue presented in 2a. | Identify the factors that can facilitate a successful integrative negotiation for scenario identified in 2a. | 1 | | | 2 | | | 1. Select one (1) of the scenarios and discuss why the approaches you have selected can lead to a successful negotiation outcome. Your stuff must follow these formatting requirements: * Be typed, double spaced, using Times New Roman font (size 12), with one-inch margins on all sides; citations and references must follow APA or school-specific format. Check with your...
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...Final Proposal 1.Introduction The purpose of this Final Proposal is to analyze the situation around JSC «YXY», to identify the internal and external problems become the triggers of the organizational decision to implement the change. To provide the organization with the diagnosis of factors contributing to change implementation. To determine the groups of stakeholders involved in change process, their interests in relation of this process and predict their behaviour, fears and concerns. We should emphasize the role of leadership, to define the challenging aspects causing the resistance to change, and to offer the methods of its reduction and overcoming. Finally, we will provide the organization with transformation model and give recommendations in order to succeed the people buy-in during the change preparation and implementation process. 2.Background to the Situation of Change (A) Organizational internal problems JSC «YXY» , the regional retailing company and distributor whose results have been in decline for 2 years, needs for significant change. The organization has faced the following problems and issues: Main problems and issues: -High rate of personnel turnover. -Low material interest of stuff in sales results. The personnel has no clear sense of responsibility allocation within the company and does not understand for whom to appeal to settle the current issues. -Ongoing decline in profitability as a result of the existing management system which does...
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...Management and leadership are required for companies so that they are able to succeed. Planning, organizing, directing, and controlling are a must in order to be effective in management and leadership, as well as being able to problem solve, make decision, and have organization communication. Leadership styles are important as well and the still that is chosen can help the leader get the other people on his time to follow them. Managers should be good leaders and good leaders, should have management skills to perform well. Management Management means that you are able to plan and organize an organization or a group of people. By being successful in management, employees will be more productive and enjoy doing their work. According to Teal (1996), when a company is in trouble and employees are unhappy they will complain about management. Management must plan by setting goals and find the best way to reach them (Collins, 2014). Developing a strategic plan, the company can establish the purpose of the company and the goal and objectives that need to be reached. Creating a mission statement can help motivate employees and help them understand the purpose of the company that they work for. Once the mission statement has been developed the next thing to do is look at the company’s strengths, weaknesses, opportunities, and threats. Being able to identify the strengths of the company, workforce can be motivated, weakness can cause poor workforce (Collins, 2014). Setting...
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...Lab 8 Creating and Configuring Virtual Machine Storage | | This lab contains the following exercises and activities: Exercise 8.1Exercise 8.2Exercise 8.3 Exercise 8.4Exercise 8.5Lab Challenge | Creating a Virtual Hard DiskEditing a Virtual Hard Disk FileCreating a Virtual Machine with an Existing Virtual Hard DiskConfiguring QOS on a Virtual Hard DiskCreating a Pass-Through DiskCreating a Checkpoint | BEFORE YOU BEGIN The lab environment consists of three servers connected to a local area network, one of which is configured to function as the domain controller for a domain called adatum.com. The computers required for this lab are listed in Table 8-1. Table 8-1 Computers Required for Lab 8 Computer | Operating System | Computer Name | Domain controller 1 | Windows Server 2012 R2 | SERVERA | Member server 2 | Windows Server 2012 R2 | SERVERB | Member server 3 | Windows Server 2012 R2 | SERVERC | In addition to the computers, you also require the software listed in Table 8-2 to complete Lab 8. Table 8-2 Software Required for Lab 8 Software | Location | Lab 8 student worksheet | Lab08_worksheet.docx (provided by instructor) | Working with Lab Worksheets Each lab in this manual requires that you answer questions, take screen shots, and perform other activities that you will document in a worksheet named for the lab, such as Lab08_worksheet.docx. It is recommended that you use a USB flash drive to store your worksheets, so you can submit them to...
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...existed, they competitors, shareholders and others to maximum the both wealth and improve their overall value when they making the decision in the current world. Not only consider about the money any more, they’ve move the main point to the both sides. Most of great companies are move their strategies on the understanding of the relationship between responsible business and good business. The external investors and market will measure the company’s strategies and performance based on their corporate social responsibility. It is a good approach that the CSR activities will help the company to build an effectively relationship with their customers and employees to acting responsibly towards then both of them will create more and more additional value for the company’s shareholders, stakeholders, and overall sides of company. Somehow, the company need to working close with their stakeholders to better develop their innovative and economically viable products, processes and services in order to improved environmental protection and social conditions to share their own wealth with each other. It is very hard to make a long- term success that is based on lots of confused relationship between entity and individual, most of the management of company concern about the external factors(environmental challenges, or governance problems) and internal factors (employee’s performance and financial problem) during their decision-making...
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...1. I vs T 1. Information Technology revolution was mainly focusing on Technology till now. The next revolution will be concentrating on the meaning of Information and its usage. 2. Once the Actionable Information is available, the management process should use it and Act. 3. Information should be used to redefine the tasks the decision process will be greatly improved. Example: Dell used the “INFORMATION” very well in its IT systems and obtained a competitive advantage. 2. Operational Systems and Analytical systems Factor Operational Systems Analytical Systems Usage Definitely need to be used. Carry ‘bread and butter’ operations of the company Not mandatory to be used. Enable employees to do the job better Cost Fixed cost. Cost is justifiable. No ROI The ROI is zero if system is not used Requirements Requirements are well defined Very fuzzy requirements Importance Efficiency is the top most (measurable) Effectiveness is the top most (not measurable) Data type Internal, hard data(historical) External, soft data(future) Data quality Complete. Timely. 100% accurate For what decisions, the data is going to be used? Balance quality of data with cost. Satisficing data is enough. Design process Waterfall Spiral Implementation Full scale at first go-live Evolves due to changes in environment. Implementation will not be completed. User responsibility End users of an agreed system Analytical systems are owned and driven by users. Example Credit card Transaction processing...
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...Table of Content 1. Table of Content----------------------------------------------------------------------p1. 2. Introduction and describe the selected organization-----------------------------p2. ------------Introduction, Hong Kong Hospital Authority background and mission 3. External factors force the changes in the selected organization---------------p3-4. -----------The side of Hong Kong Public Doctors’ Association -----------The side of industry and market -----------The side of Hong Kong popularity -----------The side of newspaper -----------Introduce changes 4. Theoretical framework of change management---------------------------------p5-6. -----------Stage 1: Define the Change -----------Stage 2: Manage Barriers to Effective Change -----------Stage 3: Plan for the Change -----------Stage 4: Implement the Change -----------Stage 5: Review the Change Implementation 5. Changes planned and implemented-----------------------------------------------p7-8. -----------Re-engineering to streamline processes and reduce the workload work ----------Improvement of the wages about staffs ----------Enhance their professional skills and training and efficient management and leadership -----------Prospects for improved working -----------Implementation of a systematic manpower planning and development -----------Survival and future success 6. Resistance encountered by the organization-------------------------------------p9. ...
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...very low, the manager gets a bonus. The chain manager in the case is forced to make decisions in order to receive his bonus. The chain manager is tasked with trying to identify a way to reduce the waste percentage by motivating employees to not waste supplies. In the case study, the manager found that the more he retaliated against employees the higher the percentage became causing him to receive regular wages without the bonus. Apathy grew within the pizzeria as the relationship between the manager and workers further separated because the attempts to alleviate the problem began to make the percentages even higher. With high turnover and even higher waste percentages, management must find a solution to motivate employees to reduce waste so he can receive his bonus in return. Analysis Question 1: Consider the situation where the manager changed the time period required to receive free food and drink from six to twelve hours of work. Try to apply each of the motivational approaches to explain what happened. Which of the approaches offers the most appropriate explanation? Why? When the manager changed the time period required to receive free food and drink from six to twelve hours, the following motivational approaches were used to explain what happened: People have needs depending on their circumstances. This is the basis for...
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...maintaining progressive replacement cycles aiding in product support and reliability. Windows XP FEATURES Over the years Microsoft has produced many versions of Windows since 1985. Every version of Windows from 1985 to 1990’s can be considered as a testing phase until Windows 3.0 came out for personal computers. Windows XP Professional integrates the strengths of Windows 2000 Professional. Windows XP offers many enhancements and a reduced total cost of ownership over Windows 2000 while increasing your computer power. Windows XP Professional advanced management and support tools will allow IT administrators will be able to create customized application consoles. With the active directory service, administrators are able to reduce the number of operating system images they maintain, while reducing the time it takes to deploy a typical desktop system. Windows XP Performance, Security, Compatibility Figure 1-1: Windows XP Features Below is a chart that shows...
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...1. Create a table and itemize what went right and what went wrong with this project, and explain why. Right | Wrong | The team helped facilitate the changes in the system and worked fastly to try and solve the issues | The trainer was hard to deal with | The Project Management was a good listener, a team player and has a lot of experience | The individual chapters were hard to work with: did not give up their personal agendas and business practices, did not want to convert to a computerized system | The vendor worked well to meet deadlines and made an effort to accommodate well | The organization in general did not meet commitments | Creation of a system user committee: the long term management of the arrangement with the vendor is not forgotten. Easy feedback and improvement of the system | Not enough alignment in the project : the stakeholders (chapters) had unrealistic expectations and were not directly in contact with the vendor | YA Inc. used as the consolidator for invoices and payments : make the project easier to deal with | Some chapters backed out at the end of the development phase : the other chapters had to pay more than expected | | YA Inc. failed to meet its commitments as the administrative keeper: made the project more complex | | No system owner | 2. Separately, list the changes that you would make in undertaking this project, and explain why. * Introduce computers to chapters: make them less computer-phobic makes the transition...
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...Part - 1 System Theory There are a lot of definitions of system, but according to Verner (2011) system can be defined as an entity, company, business which has certain features which distinguish it from others. Whereas in the view of Cerroni (1994) a system can defined as a set of individual fractions which function jointly for forming an amalgamated whole. By Hamilton (1997) system theory can also be described like a method to examine a system like an isolated unit, instead-of individual fractions. In the view of Bondi & Ross (2009) role of system theory is very important in focusing on the main target, goal or objective in a-system. Through looking into a precise system like a-whole, it-is easier having complete understanding on how every fraction plays its role in the-general mission in a project (Murphy & Ledwith, 2006). According to Bondi & Ross (2009) one of the main characteristics of systems theory is its support in pinpointing faults or errors in the system. By Verner (2011) systems theory came into existence by efforts of a biologist L von-Bertalanffy in-the 1930s like a-model plan which has capability of accommodating the interrelationships-and overlap-between disconnect-disciplines, in fact when a verity of scientists-and theorists primarily attempted for explaining how-things are functioned or being functioning in-the cosmos, there were-no disconnect regulations. By Bondi & Ross (2009) Systems Theory also narrates significance of amalgamation of fractions...
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...CHAPTER-1 THE CONTEXT OF HRM 1: APPROACH, ORGANISATION AND LEGAL FRAMEWORK Definition of Human Resource Management “Human Resource Management is a central philosophy that people in the organization are managed and transition of this into policies and practice. To be effective the policies and procedures must be aligned with business or organizational strategy.” (Torrington and Hall) Nature of the human resource in organizations Human Resource Management brings organizations and people together so that the goals of each are met. The nature of HRM includes: 1. Broader function: HRM is a comprehensive function because it is about managing people in the organisation. It covers all types of people in the organisation from workers till the top level management. 2. People Oriented: Human resource is the core of all the processes of human resource management. So HRM is the process which brings people and organizations together so that their goals can be achieved. 3. Action Oriented: Human resource management believes in taking actions in order to achieve individual and organizational goals rather than just keeping records and procedures. 4. Development Oriented: Development of employees is an essential function of human resource management in order to get maximum satisfaction from their work so that they give their best to the organization. 5. Continuous function: As human resource is a living factor among all factors of production therefore it requires...
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...Report for Max Hotel Computer Specification for Server PC and Client PC Choice 1 For Server PC Components | Description | Price | Monitor | 18” LED Color Monitor(Lenovo) | 84,000 Ks | Motherboard | MSI R7750 1GD5/OC | 110,000 Ks | Power Supply Unit | TP-1200 MP(1200W) | 200,000 Ks | RAM(PC Memory) | 4GB(DDR3/1333MHz)ADATA | 27,000 Ks | CPU | Intel Core i5 3.2GHz 3470(IVY) | 178,000 Ks | Internal Hard Disk | 1500 GB(WD) SATA | 87,000 Ks | Graphic Card | MSI NVidia GeForce GTX 760TF | 295,000 Ks | UPS | Power Tree 1250 UPS | 64,000 Ks | | Total = | 1,045,000 Ks | For Client PC Components | Description | Price | Monitor | 18” LED Color Monitor(Lenovo) | 84,000 Ks | Motherboard | MSI H61M-P31/W8(G3) | 56,000 Ks | Power Supply Unit | Power Supply 775(550W) | 100,000 Ks | RAM(PC Memory) | 2GB (DDR3/1333MHz) ADATA | 15,000 Ks | CPU | Intel Dual Core 2.9 G-2020 | 58,000 Ks | Internal Hard Disk | 500 GB (Seagate) SATA | 53,000 Ks | Graphic Card | MSI R7750 1GD5/OC | 109,000 Ks | UPS | Prolink 650VA UPS 700 SFC | 36,000 Ks | | Total = | 521,000 Ks | For Choice 1 Motherboard Motherboard is the most important part of the computer, I recommend MSI R7750 1GD5/OC for server PC because it is one of the latest version and high performance motherboard is necessary for server PC. For client PC, I recommend MSI H61M-P31/W8 (G3) because we don’t need very high performance motherboard. This is the most suitable for client PC. The function of the...
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