...you choose this career? I choose this career because this is what I want to do and study. I always licked computers and I know it’s a growing career. 2. Education Requirements? There are several ways to go about obtaining this career as stated on computer technician job description you can obtain this career by acquiring an associates degree from select community collages, complete a post secondary training school or enroll in an online school. 3. What experience is needed (if required) The only experience required is a associates degree or technical training in the field and a Hart for technology. 4. Potential salary? As stated on computer technician job description a computer technician can make any where from $30,000 to $65.000 a year depending on how much training and how good you are. 5. A brief job description ? A computer technician or IT provides a wide range of technical support to individuals and businesses using computer software, hardware ,help lines and other equipment depending on specific responsibilities, IT's may go by several different titles including computer repair technician, technical support specialist, help desk technicians, field service technicians and information technician support administration. The difference between Tec support and help desk, Tec support and help desk are both in the same tear as call center services but the differences is that help desk is more of the client calling for help about most stuff that aren’t...
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...phone support for Mac OS X. IOS and Apple –branded consumer applications and appS enhanced global hardware coverage for macs, including onsite repair for desktops Enhanced hardware coverage for iphone, ipad, and ipod including battery coverage and advanced exchange service for hardware repairs. Applecare protection plan 1. Custom applecare hardware agreements 2. Applecare help desk support 3. Applecare OS support * Applecare programs 1. Limited terms service account program * * * Custom Applecare agreements are available to business customers who meet certain purchase and support infrastructure requirements * Custom bids and contract request can be submitted at http;//applecare.apple.com * * Applecare help desk support provides graphical user interface level assistance for business customers with an internal information technology department * * Applecare help desk support 1. Provides priority access to Apples senior technical support staff 2.Includes apples own diagnostic tools 3. Includes apple technician training and applecare help desk tools a (set of dvdss)updated quarterly. Applecare OS support provides information technology departments the support they need. Applecare os support provides support for businesses using Ios , Mac OS X, or mac OS X Server Applecare OS Support Three different levels of support available. Select, Preferred and Alliance. Phone and email support for advanced integration migration...
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...References 9 Section 1: Target Organization - Identifying the Network * My organization is located in Pompano Beach, FL with a secondary warehouse location at Sunrise, FL. The company employs around 1,400 to 1,500 employees which 300-400 are computer and mobile device network user. * All of our users must use password protected sign on to access the network which gives access to our main software systems. * The company uses to Dell servers, one for back up and one for daily accessing. * The IT department consists of 5 employees; * IT manager – Supervises all IT technicians and Help desk operators. * Network I technician – overviews and maintains network protocols, ensures regular server maintenance is executed. * Network II Technician – gives back up to Network I and provides different analytical services to users. * Help desk technicians I and II – Executes more regular tasks, such as user maintenance, printer set up, workstation access and set up, and mobile devices. Section 2: Diagramming the Network - Network Architecture Our main server is at our Pompano location which controls all of our logical aspects of the network. Main server is a Section 3: Network Models Transport Layer Section 4: Network Protocols and Agents Section 5: Network Security Section 6: Network Management...
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...mid-level manager in the Information Systems department, I am required to restructure my team and provide training, performance appraisal systems. I will begin by defining the roles that I will oversee, and then outline a training program and evaluation process. I will address the concerns of apprising team performance and include a compensation plan. My team will consist of five different roles. (1) A trainer will provide employee training on company software and systems. (2) A help desk technician will provide front line support to employees. (3)An infrastructure technician will provide support for IT infrastructure, including, servers, circuits, and network equipment. (4) A DBA, who will manage and maintain company databases. (5)An entry-level manager to oversee day-to-day operations of the network team. Let us review the job description for each role. A trainer will be available to new employees and current employees alike. This employee’s responsibility is to provide application training for new employees, feedback to the DBA on potential database improvements, and training for existing employees when improvements and upgrades take place. This employee will be required to possess at least an associate’s degree, and strong intra-personal skills. A trainer needs to develop training courses, so therefore excellent written and verbal communication skills are required. This position will require travel A help desk technician will be provided to answer end user’s technical questions...
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...S w 908D01 PAEDIATRIC ORTHOPAEDIC CLINIC AT THE CHILDREN'S HOSPITAL OF WESTERN ONTARIO Manpreet Hora wrote this case under the supervision of Professor Robert D. Klassen and Dr. Kellie Leitch solely to provide material for class discussion. The authors do not intend to illustrate either effective or ineffective handling of a managerial situation. The authors may have disguised certain names and other identifying information to protect confidentiality. Ivey Management Services prohibits any form of reproduction, storage or transmittal without its written permission. Reproduction of this material is not covered under authorization by any reproduction rights organization. To order copies or request permission to reproduce materials, contact Ivey Publishing, Ivey Management Services, c/o Richard Ivey School of Business, The University of Western Ontario, London, Ontario, Canada, N6A 3K7; phone (519) 661-3208; fax (519) 661-3882; e-mail cases@ivey.uwo.ca. Copyright © 2008, Ivey Management Services Version: (A) 2010-01-13 Dr. Kellie Leitch glanced at the data on wait times collected from the patients in one of her clinics. As Chief of Paediatric1 Orthopaedic surgery at the Children’s Hospital of Western Ontario (CHWO), she was very concerned by the long times that the young patients (and their parents) were experiencing in the daily clinic. Long wait times tended to aggravate the already pent-up distress and concern that they were feeling, and parents were...
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...Careers Report Careers related to computer programming Computer programmer * Write programs in a variety of computer languages, such as C++ and Java * Update and expand existing programs * Debug programs by testing for and fixing errors * Build and use computer-assisted software engineering (CASE) tools to automate the writing of some code * Use code libraries, which are collections of independent lines of code, to simplify the writing DBA’s * Ensure that the database operates efficiently and without error * Make and test modifications to the database structure when needed * Maintain the database and update permissions * Merge old databases into new ones * Backup and restore data to prevent data loss Web Developers * Create and debug applications for a website * Write code for the site, using programming languages such as HTML or XML * Work with other team members to determine what information the site will contain * Work with graphics and other designers to determine the website’s layout * Integrate graphics, audio, and video into the website Software Developers * Analyze users’ needs, then design, test, and develop software to meet those needs * Recommend software upgrades for customers’ existing programs and systems * Design each piece of the application or system and plan how the pieces will work together * Create a variety of models and diagrams (such as flowcharts) that instruct programmers...
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...Work Experience: Internship Helpdesk Support Technician Pikes Peak Community College 5/2013 – Present • Work with customer support centers on service problem updates, support issues, and concerns with supported computer systems • Perform installations, maintenance, and repairs on customer equipment IT Support Technician I University of the Rockies 1/2010 – 01/2012 • Coordinate and implement procedures for gathering and maintaining hardware and software inventory data as established by the IT Procurement Department and Coordinate the purchasing of parts needed for repair • Maintain audio/visual equipment, support video teleconference room operation and equipment • Distribute, install, maintain, manage and provide guidance on all networked and standalone PC software on campus Karl G. Fronda Help Desk/PRC Analyst Volt Management Corp 9/2007 – 2/2009 • Serve as primary point of contact to reporting problems with network resources and access administration to any of the company’s Primary Active Directory Domains, but not limited to the administration of desktop software/hardware, server shares, Microsoft Exchange administration • Responsible for ensuring that all incidents escalated are responded, resolved and followed-up upon within the performance parameters established by Pfizer management. The PRC analyst uses a variety of both industry standard and company specific business software applications/utilities to respond and resolve client problems. PRC analyst...
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...situations such as the dot com crash and 9/11 but the company was never really the same since (staff cuts and cost awareness). In addition, the enterprise has experienced problems with their information technology infrastructure and help desk services. The company, which specializes in commodity trading in East and North America, These issues have stemmed from IT employees lacking motivation to complete their tasks, resulting in quality and cost issues. The case revolves around J-Trading’s decision to outsource its infrastructure and help desk functions, from problems and challenges in the selection process, alignment issues, and overall governance. Outsourcing in this form is a common occurrence and companies are realizing that in order to focus on their core operations they must outsource. Moreover, IT services are usually outsourced when functions are difficult to manage or out of control. Something that was very evident in this case. Other reasons include scarcity of resources and reducing overall risk. The case gave us a good look of how outsourcing, as much as it may be a good idea, comes with it’s fair share of challenges and requires the utmost control from top management. 2 Problems and Challenges 2.1 Quality of in-house PC help desk service was poor Despite being extremely qualified, members of the PC helpdesk team saw...
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...I met with my mentor on several occasions and discussed the information I had gathered on lean techniques, flow breakdown, and process improvement. We brainstormed ideas to promote and improve the use of lean technique. She helped me to focus on strategies that would promote shorter wait times while promoting quality care and increasing patient satisfaction. To improve the health of our patients it is important to implement the six components of high-quality care including safety, timeliness, effectiveness, efficiency, patient-centeredness and equality (Weinick, Bristol, & DesRoches, 2012). We discussed flow improvement strategies that would be presented to the staff through direct training and education. These strategies would include promoting shorter wait times while improving quality care, and increasing patient satisfaction. We worked on an education plan for the staff, that implemented these six components of high-quality care. After this process with my mentor, I felt confident in presenting my plan to...
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...Desktop Support Technician Interview Questions Getting a respectable post of desk top support technician requires a tough interview with the employer with tough desk top support technician interview questions. There are so many unpredictable interview questions that a candidate will be asked. Most of the interview questions are asked to check the behavioral activities of candidate. For the above job description you need to be well prepared for the interview. 1. Suppose you are installing power management on your XP Computer system. Power management should be under the control of: The answer of this question is Operating System. If you know the answer of this question, simply give the answer otherwise say your interviewer clearly “No”. 2. Which file should always be pointed in root folder for Active Partition of Windows XP? The answer to this question is Boot.ini. This is also a simple question. Be true with your answer whether it is YES or NO. 3.If a user calls that he is not able to get online when he connects to internet connection on a XP Computer system. Explain what should you do? Well guys again an opportunity for you. You should rebuild the TCP/IP protocol on the client’s computer system. 4. If the monitor shows a Blank Blue screen after restarting your computer, what would be the best way to resolve this major problem? You should restart your computer, keep pressing F8 key to go to advanced Menu options and choose the option “Last Known Good Configuration”...
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...Vinetti: I read of your company’s need for a Linux Systems Administrator in the New Orleans area on Indeed.com. I will be returning to New Orleans after my military enlistment is complete, and I believe that I would be an excellent fit for the company. I have worked as an IT professional in the United States Air Force for over six years, with my last three years working as a Linux Systems Administrator, and I am confident in my ability to become a valuable member of your team. I have an Associates degree in IT, and I am working towards by Bachelors degree in Information Systems Management. I am also professionally certified from Microsoft, Cisco, and CompTIA. As a Linux System Administrator, I have extensive experience in the following areas: * System Administration and Repair * Systems Installation, Configuration & Upgrading * Programming and Scripting * System Security, Backup and Recovery As a supervisor in the United States Air Force, I have experience working in teams, and I thrive under pressure. Additionally, I have excellent communication and interpersonal skills, which has enabled me to lead my fellow coworkers and mentor my subordinates. It is my aspiration to work for a company with a reputation that is as outstanding as yours, and I would love the opportunity to interview with you in person. I will...
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...utilization at the clinic. Activity | # of Staff | Available time | Activity time | Number of Patients | Time needed | Utilization10 | | | /Staff | Total | N | F | N | F | N | F | Total | | 1. Front Desk | | | | | | | | | | | | a. Registration | 3 | 180 | 540 | 5 | 5 | 32 | 48 | 160 | 240 | 400 | 74 % | b. Verification | 3 | 255 | 765 | 9 | 4 | 32 | 48 | 288 | 192 | 480 | 63 % | 2. Radiology Department | | | | | | | | | | | | a. X-ray imaging | 6 | 240 | 9603 | 11 | 11 | 32 | 40.8 | 352 | 448.8 | 800.8 | 83 % | b. Development of X-rat | -1 | 240 | 9604 | 7 | 7 | 32 | 40.8 | 224 | 285.6 | 509.6 | 53%8 | c. Diagnostic reading and comments | 3 | 240 | 4805 | 5 | 5 | 32 | 40.8 | 160 | 204 | 364 | 76% | 3. Hand-off X-ray to Clinic | | | | | | | | | | | | a. Collection of X-ray | 3 | 2556 | 7657 | 2 | 2 | 32 | 40.8 | 64 | 81.6 | 145.6 | 19% 9 | b. Filing/exam room prep | 1 | 255 | 255 | 2 | 2 | 32 | 48 | 64 | 96 | 160 | 63% | 4. Examination Room | | | | | | | | | | | | a. Surgeon | 1 | 255 | 255 | 7 | 4 | 32 | 14.4 | 224 | 57.6 | 281.6 | 110% | b. Resident | 1(2)2 | 255 | 255 | - | 7 | - | 33.6 | - | 235.2 | 235.2 | 92% | c. Cast technician | 1 | 255 | 255 | 17 | 13 | 8 | 7.2 | 136 | 93.6 | 229.6 | 90% | 1- It’s an automatic activity 2- There are two senior resident students, but in a current time only one of them is working. 3-4-5 The...
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...Project Plan a. Brief Overview of Company i. Describe the Business Atlas Financial is a world leader in execution and clearing services for exchange-traded, over-the-counter derivative products, non-derivative foreign exchange, equities, and fixed-income products. Atlas Financial offers customized solutions in the Forex and derivatives markets to a wide range of clients, including: financial institutions, corporations, hedge funds, asset managers, professional traders, and private/retail clients. Atlas Financial operates in 14 countries on more than 70 exchanges, providing access to the largest financial markets in the world. Atlas Financial is the leader by volume on many of these markets by delivering access across multiple markets and geographic regions, along with a breadth of product offerings and extensive product knowledge. Atlas Financial focuses on helping clients define and execute their trading and hedging strategies and capitalize on market opportunities. ii. Organization Atlas Financial is your typical hierarchical organization in that it has a chief executive officer, other executive officers, a board of directors, and other managers down the line. iii. Revenues Atlas Financial reported $2.9 billion in total gross revenue for the 2009 calendar year. iv. Expenses In 2009, Atlas Financial reported total expenses of $1.26 billion...
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...development, etc. — is intensifying. In fact, the unemployment rate for IT positions is well below 4 percent, resulting in an extremely shallow pool of available talent and creating challenges for businesses looking to connect with the right professionals for their critical positions. At Modis, we help businesses overcome this challenge every day by making it easier to connect with, and hold on to, exceptional professionals with the right mix of IT skills and proven experience — those professionals that bring not only technical aptitude, but also deliver significant business value. One of the ways we can make it easier is through our 2013 Salary Guide, which features the most thorough, accurate and current collection of compensation insight for the IT industry. The figures presented in this guide are based on detailed hiring metrics from our nationwide branch network and a comprehensive examination of national hiring data and trends. In addition, the Salary Guide features detailed job descriptions for hundreds of IT positions. Investing wisely in your workforce is the surest way to ensure an optimal return. I hope that you find this Salary Guide extremely helpful in maximizing your ROI and that it helps you connect with the top IT professionals you need to make it happen. Sincerely, Jack Cullen, President 2 2013 sAlAry guIDe for IT...
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...Communication Channels Scenario Solutions Scenario I As a marketing manager creating a strategy introducing a beverage into a world market it would be essential to have a team that is creative, motivated and resourceful. When approaching my team with this time sensitive task I would first call a meeting to continue the downward communication received from my boss and continued downward through my use of oral communication. Oral response from team members is also important as an open forum allows for ideas and concerns to be expressed and helpful in finding out what kind of work capacity each employee can take on. Following an oral presentation to the marketing team a follow up email would provide a more detailed summary of the strategy and delegation of tasks. I would also include the VP on that email to inform him of the details of the strategy. I would insure my boss was satisfied with the developed strategy by calling him to discuss any ideas or concerns that would improve the strategy and within the expectations of the company. Scenario II Troubleshooting computer issues can not always be solved on our own. Many office computers are networked and can be accessed by IT departments to provide software updates and technical support. When experiencing an IT issue in my workplace I immediately call our IT Help Desk. This form of communication provides a swift solution to my IT issues. The support technician is able diagnose the issue and either walk me through the...
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