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How Can Customers Needs and Wants Impact Marketing?

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Class Discussion Week 1

How Can customers needs and wants impact marketing?

Marketing merely reflects and shapes the needs and wants of customers. Relationship marketing communicates the idea that a major goal of marketing is to build long-term relationships with the customers contributing to the firm’s success (Babin & Zikmund, 2010). We as people and customers all have needs and wants, this is just part of who we are as human beings. Companies will strive to satisfy these functions and keep doing so by advertising to let the people know they are around and can provide the products they need. Customer’s needs vary depending on the region they live in. Someone living in the U.S. my need food but want fries, hamburger and a soft drink and a person that lives in Mauritius that needs food may want a mango, rice, lentils and beans (Lynch, 2011). With there being different groups and classes of people who have various wants and needs, marketers must continually be creating and developing attractive products and devising brilliant marketing strategies to win the consumer over. We as people like consistency and if a marketer provides consistent service in addition to great products and price then the customers will keep coming back for years to come. This is all part of what a customer’s expectations on a product are.

Zikmund, W.G., & Babin, B.J. (2010). Exploring Marketing Research. 10th Ed. Chapter 1: The Role of Marketing Research. Keeping Customers and Building Relationships, 11.

Lynch, J.E. (2011). How Does Marketing Create and Satisfy Consumer Needs?. Ezine @rticles. Retrieved from http://ezinearticles.com/? How-Does-Marketing-Create-and-Satisfy-Consumer-Needs?&id=2186483

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