...Treat others with respect and dignity A culture of respect and dignity in the workplace will ensure a healthy working environment. You can contribute to this environment by: * building a sense of community spirit at work through group lunches, organising or participating in events like 'Family Day' and workshops that emphasise team building * abiding by work ethics and maintaining confidentiality * treating your colleagues as you would like them to treat you * supporting your colleagues in times of need Manage your emotions It is common to experience anger and anxiety at work. When you are overwhelmed with such emotions, there is a tendency to react explosively or become withdrawn. By managing your emotions well and being patient, a sense of calm and stability can be maintained. This allows you to work better with your colleagues, even in stressful work situations. You can try to manage your emotions by: Checking your thought patterns One of the ways to manage your emotions is to check your thought patterns. Sometimes, we may have negative thoughts that make us feel that we are not in control of our emotions. Learn how to identify these negative thoughts and correct them accordingly. Practising relaxation techniques Another good method to manage your emotions is to practice relaxation techniques: * deep breathing (i.e. inhaling and exhaling slowly until you feel calm) * playing relaxing or soothing music * excusing yourself from the situation...
Words: 1109 - Pages: 5
...about the operational approaches that can be used for service and manufacturing organizations. It discusses the important operational approaches like Customer Relationship Management (CRM), Enterprise Service Management (ESM), Supply chain Management (SCM) and Decision Making Framework (DMF).\ To serve the different needs and expectation of various customers effectively, it is necessary to implement effective operational approaches, which enable the organization to meet the standards of particular industry. There are various operational approaches for a service and manufacturing organization, which are necessary for increasing the productivity and efficiency of the organization. I have chosen consumer relationship management as an operational approach for service organization and supply chain management for manufacturing organization. Operational Consumer relationship management: It is used to handle relationship with customers and assists the front office business processes such as marketing, sales and service. Each contact with the customer is added to the contact history of the customer, which can be used later by the employees to analyze information from the customer's database. This CRM practices the data of customer for a number of purposes such as to manage different campaigns, sales force automation and marketing automation. Enterprise service management (ESM): It is the most important approach used by service organization to achieve competitive advantage in the...
Words: 1819 - Pages: 8
...of each organization’s culture, processes, and management systems and styles work well to support innovation? 2. Why do you think these organizations have been able to capitalize on innovation and intrapreneurship while others have not? 3. Based on what you have learned, what processes and systems might actually stifle innovation and intrapreneurship? 4. Imagine yourself as an innovation architect. What structures or processes would you put in place to foster a culture of innovation within your own organization? Include in-text citations to at least four reputable secondary sources (such as trade journals, academic journals, and professional or industry websites) in your paper. Prepare this assignment according to the guidelines found in the APA Style Guide, located in the Student Success Center. An abstract is not required. The Importance of Innovation Architecture In today’s markets competition is fierce and only the strong shall survive. In order to be able to keep up with the competition, organizations must capitalize on innovation. Innovation is the lifeblood of business success. In order to be innovative, an organization takes an idea and puts it into action. There are particular elements of an organizations culture, processes, management systems and styles that work well with innovation. Some organizations capitalize on innovation and entrepreneurship, while have processes in place that hinder it. In this paper, I will...
Words: 1876 - Pages: 8
...In order to clearly define my role as head of the Information Technology (IT) at Magnum it’s important to highlight the role of Information Technology in organizations and how it is being utilized in organizations. Thus, giving a better understanding of how I define my role within our organization. Information Technology (IT) has become a vital and integral part of every business plan. Information Technology plays a significant strategic role in the management of an organization. The use of Information Technology has become a major part in the decision making process of an organization; ensuring that data is readily available for management. With the assistance of an Information Technology Manager, organizations have more information at their disposal that ever before, modern IT improves good organization and usefulness at each stage of the decision making process. Effective use of the information systems aid greatly in the processes of organization wide knowledge and actively integrate into the existing culture of the organizational. For many companies, email is the principal means of communication between employees, suppliers and customers. Email was one of the early drivers of the Internet, providing a simple and inexpensive means to communicate. Over the years, a number of other communications tools have also evolved, allowing staff to communicate using live chat systems, online meeting tools and video-conferencing systems. Voice over internet protocol (VOIP) telephones...
Words: 2122 - Pages: 9
...Opportunities For Improvement 5. Conclusion Introduction This is a report for the LBJ Company to better assist with the needs of internal control. Our findings are based off of what has been shared with us by the company president on how LBJ Company operates on a day to day basis. It does seem as if there is a form of some internal control although it may be ineffective. Internal control is defined by Washington State Administrative and Accounting Manual (SAAM, 2002) as “all the policies and procedures management uses to achieve safeguard assists, ensure reliability and integrity of financial information, ensure compliance, promote efficient and effective operations, and accomplish goals and objectives. In order for LBJ to continue their success and achieve the opportunity to become a public company there will be a need to improve current practices and strengthen the internal controls.” If LBJ does not implement a strict code for internal control than the ability to go public may not be a successful outcome and the lack of policy and procedures may hinder the company overtime. These findings were made based off of the observations and conversations of how the day to day business of LBJ Company operates. The scale of changes can be very small to some very drastic but we must remember it is for the greater good of the organization and the longevity of the careers of the LBJ Company and their associates. Internal Control Standards Over...
Words: 1355 - Pages: 6
...Riordan has purchased a plastic molding facility in Hermosillo, Mexico. In addition, Riordan has learned that customers want them to ship perfume bottles to Howard Beach, New York as well as Vancouver, Canada. These changes will force Riordan to make changes to their supply chain to ensure they can continue to service their customer at a high level. Solution(s) to the changes and/or problems The new plastic molding plant in Hermosillo, Mexico will present Riordan Manufacturing with a new set of problems and changes to contend with. A new manufacturing facility in Mexico and an additional delivery point in New York will force Riordan to expand their supply chain operations to include the two new locations. Challenges Riordan may face include increased lead times to get raw materials to the new manufacturing plant in Mexico, and increased lead time to get the perfume bottles to the Vancouver and New York locations. Riordan may also experience increases in freight costs for customers, and the potential for quality issues with the new manufacturing plant. To combat these potential issues, Riordan Manufacturing must research and implement solutions. One solution to consider is researching how the plastic manufacturing plant in Mexico is accustomed to doing business. The plant, under previous ownership may have excellent relationships with local material suppliers, which would eliminate the need to ship in raw materials from Riordan’s...
Words: 1971 - Pages: 8
...Enhancing the Marketing Plan The company’s competitors, and the strengths and weaknesses of each (SWOT) Competition in health care industry gains the clients since it assist maintain costs, enhance quality, and promote innovation. However, how to contain an organization in the fast growing industry is a complex task to the partners and members in the field. HealthCare Express for instance, find, it hard to keep track of operations, especially in this industry where changes in products needs legal approval; thus competition is very stiff because products and services are almost presented in the same way. The main competitor for HealthCare Express is Patient First, Inc. This organization, just like Healthcare Express has deepened its roots to offer services such as providing urgent care, daytime, evenings, weekends, holidays, after doctor’s office hour’s convenient and affordable medical services for clients varying from newborns to geriatrics, and respiratory therapy services. These specialized fields act as the backbone of the Patient First, Inc. where its strengths lie, as compared to other organizations. Since the Healthcare Express also has, some of this specialized in house services, Patient First, Inc. gives it tough competition, and clients have to choose between these two competitors when deciding on most of the services and products (Stewart & Hirsch, 2011).. The other strengths for Patient First, Inc. is that the company is dedicated to offering quick, personalized...
Words: 1702 - Pages: 7
...This investigation was carried out to compile relevant information on effective business management skills and the importance of applying knowledge, information and communication with an organization. This research compilation was completed also to show others the necessary decisions that must be considered with a business. Smith & Company’s is one of the world leading management consulting firms, which is located at 20a Ruthven Road, Kingston 5. We work with top executives within various organizations to help them to make healthier decisions, alter those decisions to actions and consign the sustainable success they so desire. What we do: Our mission is to assist management teams in creating the high level of economic value that together we redefine our respective industries. Our management consulting services focus on our client’s most critical matter and opportunities: Strategy, business operations and technology. Our areas of strategy consulting know-how include: • Fundamentals of growth: One in ten companies achieves sustained growth. We assist organization in defining and focusing on their centre. • Business unit strategy: Effective strategy requires making proprietary choice. The goal is to drive business to full economic potential. • Sustainability: Smith’s helps companies develop renewable energy policies, understand the full potential of recycling processes and recognize the influence of trends and regulations among other agendas. One of our most certain...
Words: 3285 - Pages: 14
...major influence in the operations of an organization. A workforce that is knowledgeable, adaptable, and receptive to new changes ensures the efficiency of the work system. According to Mello (2011), “An organization is only as strong or as weak as its employees, and the skills, backgrounds, and motivation these employees bring to their jobs will therefore be a key factor in the organization’s overall performance” (p.108). Planning could be in the form of performing a need analysis regarding human capital as it can help assess what is needed in terms of skills and capabilities in order for an organization to gain a competitive advantage. Planning can also include evaluating the external and internal market to evaluate what compensation and benefits are needed in order to attract the right employees. Evaluating what competitors offer and building a strategy to attract the right personnel can also result in attaining a high quality work force. Furthermore, it is essential for an organization that once they have the required skills from the current human capital pool that these be updated along with the goals and strategies of the organization. Having outdated skills would make a company lag in the outside market and to possibly be set in a disadvantage position. Cost-effective utilization of labor Managing labor effectively can reduce costs for any organization. This is true if there are evaluation methods in place and the organization is constantly monitoring the human capital...
Words: 1712 - Pages: 7
...The purpose of the needs assessment is to determine the gap between an organization’s current state and the overall needs of the organization with consideration to the strategic plan. The process is usually initiated by a person or group with a vision of the future. Evaluation of the strengths and weaknesses of the organization related to efficiency, quality, and financial strengths should be considered. Understanding an organization’s current state workflow process as well as long-term goals related to efficiency, quality, and financial outcomes by creating a gap analysis can assist the decision-making group. Long-term goals in today’s environment include the patient needs within a clinical setting, getting feedback from patients to evaluate how they may use technology to connect with medical personnel for their healthcare needs. “Use of systems for patients to self-schedule, entering data into daily logs for chronic illness, and Internet-enabled communication to their healthcare team are cogent considerations” (Hebda & Czar, 2013, p. 155). Implementing a new electronic health records (EHR) system to replace manual records is a complicated task. EHRs use complex algorithms to exchange patient data among different physicians and departments such as pharmacies and laboratories. EHRs are becoming increasingly popular because employees and patients can access records anytime and anywhere. Patient drug alerts are also part of the system to warn emergency room and intensive care...
Words: 1105 - Pages: 5
...with various methods and motives behind them. Those various attack methods can make a significant damage ranging from an individual identity theft based scale to national scale concerning its security as a sovereign nation. In other words, cybercrime equally brings serious concerns for both private industries and government. Also, private industries have an interchangeable relationship with government agencies as client to provide services. Most of utilities-related critical infrastructure systems in every city are mostly managed by private organizations. As we are more depending on technological management of such critical infrastructure and centralization of such system throughout the network, cybercrime targeting those critical infrastructures can have detrimental effects for both private and government sectors. There has been a steady increase in numbers of cybercrime with its benefits over the traditional crime in the past decades. Cyber criminals are getting smarter and equipped with more resources with every passing days and are becoming bigger threats. Therefore, it is important to scrutinize those cybercrime-related issues as well as to delve into planning a well-thought out countermeasure for both private and government sectors in various aspects for betterment of safer society of the information era. In this paper, Part I addresses how government intervention justifies telling private industry how to set up or improve their cybersecurity with its policies. Part II addresses...
Words: 3978 - Pages: 16
...where technology changes daily and the value chain commands changes of its own. In a traditional company where people are categorized into neatly defined positions with their job descriptions filed in triplicate in the human resources department, the way a company plans its business can cause it to sink or swim. Bad planning can mean lost opportunities, being overtaken by the competition, loss of revenues, or watching its niche slip away because of a new technology, an alteration in the global marketplace, or simply a failure to market its product effectively. When changes occur, they happen too quickly for its organizational processes to meet them. As a result, opportunities are quickly lost, problem situations take over rapidly, and before the company can respond appropriately, it has lost customers, opportunities, and market share. Although that company likely has more than enough talent within its walls to offset all of those disasters, the talent is never put to use, because employees are constrained to operate within the confines of their job descriptions, where only the prescribed talents can be put to good use. The answer to this dilemma lies in boundaryless organizations. The boundaryless organization does not operate according to volumes of planning documents, job descriptions, or tradition, instead it regroups and innovates. The boundaryless organization has developed primarily due to the widespread dissemination of information and the presence of information technology...
Words: 1892 - Pages: 8
...USING THESE SYSTEMS & WAYS TO REMOVE THEM.........................................................................................................................10 7. CONCLUSION................................................................................................11 8. REFERENCES...............................................................................................12 1. INTRODUCTION With the thought that the use of information systems like CPOE (computerised provider order entry) will enable better, safer and more efficient patient care, many hospitals have completed an aggressive implementation of these systems. In this case study, the author has shown both the positive and negative sides of these information systems. The author has emphasized on the benefits provided by CPOE systems to eliminate the errors and at the same time describes some serious issues and problems caused by the advanced technological systems. These systems are not very common in use within every healthcare organization due to the issues like high costs, complex designs etc. Still many hospitals have effectively implemented them which helped them in reducing medication errors and adverse drug events (ADEs). But they are facing are many challenges as discussed in this case study. 2. Provide a critical analysis of the problems the hospitals and physicians...
Words: 3563 - Pages: 15
...How does lack of managerial communication effect worker’s productivity Brian Sadowski Dr. Sami Khan Management and Research Foundations (MGMT 500) 6 December 2015 Abstract Managerial communication does not restrict itself to corporate presentations, meetings, conferences, and media relations, official correspondences like business letters, memos, proposals and reports. This is quite obvious from the fact that today we have “ hi-tech” communication like intranet, internet, teleconferencing, video-conferencing, net meeting, etc. as part and parcel of our professional communicative life. But, communication is not always formal. In fact, informal communication is far more active in the work place than formal communication. With the lack of communication it can affect the performance of employees because of lack of direction, policy or instructions. Having the proper managerial interaction can increase the employee’s performance and ultimately meet the organizational strategic goals. Introduction Employees spend on average between 25% to 70% in face-to-face conversations with other employees or clients, and about 88% to 93% dealing with unscheduled communication with others within departments (Dasgupta, 2014). This heightens the level of informal communication employees have within the organization. Communication of this nature is sometimes supported by opportunity, and sometimes impulsiveness. On one hand, it augments...
Words: 2954 - Pages: 12
...involved in customer service. Everyone in every organization is a customer of some kind. It has been proven that customers would rather switch to another company than tolerate poor service. Research indicates, even if there is no conflict, over 60% of all customers quit dealing with a business because of indifference on the part of some employee. The ability to interact effectively with customers may be the critical difference between success and failure in our work life. Effective customer service begins with an accurate perception of our own work behavioural style. This report was designed to quantify information on how you see your own behaviour in the workplace. That information may then be used for you to learn how others perceive your behaviour. This knowledge will assist you in formulating strategies in meeting customer needs. Based on CoffeeVille customer service survey which is completed at the of financial year 2014, the results were unimpressive by the standards of CoffeeVille. Based on the survey, there was 30% of the customer that reports that CoffeeVille did not meet the expectations of the customer in terms or services. In additional to that, there is 20% of the customer rate that CoffeeVille has poor customer service in meeting their expectations and 17% rates their customer service at a very poor scale. This figure is an alarming statement that CoffeeVille needs to improve on their customer service management even though it is in their core belief and vision...
Words: 1202 - Pages: 5
