...Human Factors Analysis and Classification System Abstract As aircrafts become more reliable over the years, humans have progressively become more of a causal factor in aviation accidents. Thus, being able to analyze an accident from a human factor perspective is of paramount importance. However, a proper framework of accident analysis is necessary to address the complex and often nebulous nature of human error. The Human Factors Analysis and Classification System Maintenance Extension (HFACS-ME) is one such framework that serves as an accident investigation and data analysis tool. This article will analyze how HFACS-ME is used from an applied perspective and demonstrate its utility using case studies. Human Factors Analysis and Classification System Maintenance Extension The Human Factors Analysis & Classification System (HFACS) was originally developed to analyze and classify human errors and other factors contributing to aviation incidents. HFACS combines features from Heinrich’s “Domino Theory” and Edward’s “SHEL Model” as well as Reason’s model to uncover factors that contribute to accidents (Schmidt, J. Lawson, D., n.d.). The Maintenance Extension of HFACS termed HFACE-ME was created to address aviation maintenance related incidents and facilitates the recognition of defective or absent defenses at four levels namely, Unsafe: Management Conditions, Maintainer Conditions, Working Conditions, and Maintainer...
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...Graduate Institute of Human Resource Management, NSYSU Research Method (I), 2013: Data coding, reliability, and EFA All Rights Reserved by Prof. Nai-Wen Chi I. Data coding after collecting the returned questionnaires: 1. Based on the order of questions, build an excel file for data input. 2. Take out the questionnaires, key in the responses of each questions. If the participants do not answer the question, please leave it blank. 3. When keying in the data, please pay attention to if the participants rate all same response in the whole questionnaire (e.g., 1111111, 22222, 333333). If you find such participants, record the number of such questionnaires and we might drop the data from these questionnaires. 4. When coding the “gender”, please code male as “0” and female as “1” for following analyses. 5. If you are collecting the data of “tenure” or “age”, please ask participants to fill the actual number (e.g., 33 years old). Do not use the categorical responses (e.g., 1-5 years, 6-10 years, 11-15 years…), which will reduce some useful information. ↑ Open a new excel file. Build the coding sheet based on the order of questions/items (e.g., to1-to3, ns1-ns3…) from the left side to the right side. Then key in the data of each questionnaire item by item. When coding the data, please pay attention to the five tips highlighted above. 1 Graduate Institute of Human Resource Management, NSYSU Research Method (I), 2013: Data coding, reliability, and EFA All Rights Reserved...
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...evaluating quality.Abstract:The aim of this study was to use ethical arguments to strengthen the relationship between the concepts of legitimacy and evaluation. The analysis is based on the ethics of Levinas and Buber and is motivated by a sense of responsibility using dialogical ideology as a mediator. The main questions in this study consider the following: Does caring science as an independent academic discipline have the moral responsibility to develop a theory for evaluating the quality of basic research? and Will such a quality evaluation theory have a reasonable probability of introducing legitimization into caring science? On an ethical level, this study introduces a meaningful interaction inspired by social demands and is linked to the concept of research justification. Legitimization turns from an abstract idea to an achievable entity by an act. The act of evaluation has the likelihood of delegating legitimacy and empowers the foundation of caring science, which in turn will become a cornerstone of nursing. At this stage there is no intention to develop an evaluation theory, rather to create a meaningful discussion for the future development of an ethics-based theory.2. Watson's caring science as a framework for exploring the experience of the act of praying... 30th Annual International Association for Human Caring Conference, Chapel Hill, North Carolina~The Carolina Inn~April 6-9, 2008.(1992) attributes of caring, the survey’s questions were designed to explore the usefulness...
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...Strategies for Sustainable Channel Relations in Mobile Telecom Sector The main objective of the study is to provide an accurate role for the company executive in developing channel relations. The constructs identified for developing sustainable relationships were Setting distribution objectives, Channel design, Logistics, Image Building, Inventory management, Channel management, Payment & credit, Promotional assistance, Setting targets, Coverage frequency , Motivating channel members to perform. The sample selected contained distributors from the Mobile telecom sector and company executives/channel managers of leading telecom companies. Factor analysis and Friedman’s test was applied. The findings revealed a correlation in attitude between distributors and the executives. Motivating distributors was rated as the most important strategy by the company. The distributors felt that all channel partners needed to have positive attitude towards the channel while company executives felt that aggression made channel members perform effectively. Such findings will be of use to mobile telecom companies who are new entrants to the Indian market and to existing companies who plan to expand their coverage There are 4 GSM and 2 CDMA players, 4800 distributors (Cellular Operators association of India), having 260 company executives. In case of distributors ,the total sample size 240 distributors from the Mobile telecom sector, out of which 120 were high performing( with Rupees 80-90...
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...Attock, Pakistan Abstract– Employee satisfaction is considered weighty when it comes to define organizational success. Employee’s satisfaction is central concern particularly in the service industry. Need to enhance employee satisfaction is critical because it is a key to business success of any organization. In the present milieu, employee satisfaction has come under limelight due to stiff competition where organizations are trying to carve competitive advantage through the human factor. The purpose of this study is to observe the relationship between employee satisfaction and customer satisfaction and to examine the impact of both on organizational success. This study scrutinizes the effects of different factors of organization which affects the employee satisfaction. This is a cohort study in which qualitative research methodology was used. The data was collected through selfadministrated questionnaire which contains multiple choice questions and open-ended questions. Results of the principal component analysis (PCA) based on correlation matrix revealed a great deal of employees (hotel workers) satisfaction among surveyed cohorts where customers also had expressed satisfaction with existing services. Mainly environmental cleanliness, quality food and room services has played vital role in creating contentment and subsequent satisfaction among customers. From employee’s perspective, conducive working atmosphere coupled with...
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...effects of human resource practices on firm growth Ilias P. Vlachos Dept. of Agricultural Economics & Rural Development, Agricultural University of Athens Iera Odos 75, Botanikos, 118 55, Athens, Greece Tel: +30 210 5294757 Email: ivlachos@aua.gr Abstract Although the connection between firm growth and labour is well documented in economics literature, only recently the link between human resources (HR) and firm growth has attracted the interest of researchers. This study aims to assess the extent, if any, to which, specific HR practices may contribute to firm growth. We review a rich literature on the links between firm performance and the following HR practices: (1) job security (2) selective hiring, (3) self-managed teams (4) compensation policy, (5) extensive training, and (6) information sharing. We surveyed HR managers and recorded their perceptions about the links between HR practices and firm growth. Results demonstrated that compensation policy was the strongest predictor of sales growth. Results provide overall support for all HR practices except of job security. Eventually, selecting, training, and rewarding employees as well as giving them the power to decide for the benefit of their firm, contribute significantly to firm growth. Keywords: human resource practices, firm growth, selective hiring, compensation policy Int. Journal of Business Science and Applied Management / Business-and-Management.org 1 INTRODUCTION The extent to which, if any, human resource...
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...e major four functions of management involve planning, controlling, organizing and leading. These functions can be affected by the internal and external factors n a business environment. The external forces that affect the functions of a business include sociological, political, economical and technological (Montana & Charnov, 2000) External factors: Sociological: Includes; the demographic status and trends, work ethics and personal values, and general cultures. (pg, 566.) This factors influences differently on how management accomplishes its jobs. The social environment presented by each country is unique and as the business becomes international, management s ought to understand these unique environments. This understanding assists the management to plan for the future and design products for particular groups of people Economic and political: Includes; all the essential factor such as competitors, suppliers and customers in an open model of business the management must study the economy and political environment for a continual and dynamic relationship. In this system the management assumes that the business or company has both input and output. By studying the companies’ suppliers’, competitors and customers as well as current political factors, the management are capable of making effective managerial and decisions. The products designed under this should posses place, form and time utility to succeed in the mark place. Technology: Technology has the most dramatic...
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...American Journal of Applied Sciences, 10 (3): 247-252, 2013 ISSN: 1546-9239 ©2013 Science Publication doi:10.3844/ajassp.2013.247.252 Published Online 10 (3) 2013 (http://www.thescipub.com/ajas.toc) RELATIONSHIP BETWEEN TOTAL QUALITY MANAGEMENT PRACTICES AND CONTRACTORS COMPETITIVENESS 1 Faihan Alotaibi, 1Rushami Zien Yusoff and 2Rabiul Islam School of Business Management, School of Economics, Finance and Banking, College of Business, University Utara Malaysia, 06010, Kedah, Malaysia 2 1 Received 2013-04-05, Revised 2013-04-15; Accepted 2013-04-17 ABSTRACT Total quality management is basically about continuous organizational success through the employment of customer satisfaction and by basing it on the contribution of all the employees constantly working to enhance processes, services and products. The competitiveness concept has been defined in multitude of ways; in the individual firm’s context, industries context and nation’s context. The aim of the study is to identify the relationship between total quality management practices and contractors competitiveness. In order to achieve the study objective in the present study, a survey conducted. Questionnaires distributed to the contractor’s managers in Saudi Arabia. The findings of the study turn out to be true; the study will contribute to both theory and practice. Through the present study, the researcher expects the findings to shed light on the research conducted hierarchical regression to analyse the relationships...
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...2222-1905 (Paper) ISSN 2222-2839 (Online) Vol 4, No.4, 2012 www.iiste.org Analysis of the Factors that Affect Job Satisfaction: A Case Study on Private Companies Employees of Bangladesh Md. Rifayat Islam1* Md. Tauhid Rasul2 G. M. Wali Ullah3 1. 2. 3. Product Management Specialist, Grameenphone Ltd., GP HOUSE, Bashundhara, Baridhara, Dhaka-1229, Bangladesh. HR Professional, DIRD Group. MBA, University of Dhaka. PGDHRM, Bangladesh Institute of Management, Bangladesh. BBA, Department of Business Administration, East West University, Dhaka, Bangladesh. * E-mail of the corresponding author: rifayat@msn.com Abstract Job satisfaction is an important aspect for an organization’s success. A successful organization is the one with satisfied workers. This research report tried to find out the main factors of job satisfaction and whether they have any impact on the job satisfaction of the employee of private companies. Firstly the factors responsible for job satisfaction were identified through a literature review of various articles related to job satisfaction. A focus group discussion among employees and an exploratory research were also conducted. Nine Factors were found. Then to analyze the effect of these nine factors, a quantitative research was done. The employees were selected through convenience sampling. After conducting pretest the main survey was done. The result indicated that four out of nine factors (Coordination and Leave Facility, Reward & Future Opportunities, Vision...
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...accountability and improving overall financial management in line with international standards and practices. The purpose of this study is to evaluate the impact of computer-based accounting systems (CBASs) on the effectiveness of performing accounting tasks by Malaysian public sector agencies (PSAs). This study focuses on the impact of performancebased outcomes at three levels: individual task, accounting-related task, and organisational level performance. With regard to accounting-related task performance outcomes, this study aims to analyse the impact of CBASs on the typical processes, which are related to budgeting, financial reporting, auditing and financial controlling. This study also seeks to investigate the influence of driving factors comprising management support and organisational resources and capabilities on the...
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...alhashmi@infotech.monash.edu.my Abstract Electronic commerce (EC) offers many benefits to organizations of any size including small to medium- sized enterprises (SMEs). At this stage, there is still a need for a better understanding of the potential and relevance of EC in developing countries as well as the behaviour of SMEs towards EC adoption. Moreover, there is still a need for a holistic view of how various widely known factors at the organization, industry and national levels affect EC adoption. Therefore, this study proposes a theoretical model of EC technologies adoption by SMEs in developing countries by incorporating various readiness factors identified in the literature that may determine EC technologies adoption by SMEs in developing countries. It then explores the influence of these factors on the adoption of different EC technologies. The environmental pressure is also considered in this study. Through a survey of SMEs within the grocery industry in Malaysia as an example of a developing country, the study demonstrates how various readiness factors influence the adoption of various EC technologies differently. This study provides additional insights into EC adoption by SMEs in developing countries and has important implications for research and practice. 1. Introduction The emergence of electronic commerce (EC) technologies has affected many industries and organizations. In this study, EC is defined as the process of buying, selling, transferring or exchanging products...
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...science and GSR (Galvanic Skin Response) data. As a result of this study, the authors suggest two models of movie trailers boosting customers’ appreciation desire to make a new movie trailer. Keywords: Movie Trailer Production Approach Model; Statistics; GSR INTRODUCTION O ver the last several years, the authors have been conducting applied research on a Customer Science Approach. In this study, the authors research “Effectiveness of Movie Trailers Boosting Customers’ Appreciation Desire” using statistical science and GSR (Galvanic Skin Response) data. First, shared factors that form the backdrop for the structural elements of movie trailers are identified (picture, story, function, etc.) and a numerical model is used to assess their relative impact. Next, GSR experiments are used as a new way to visualize viewers’ emotional responses and identify key factors that motivate them to see the advertised film. Key factors that affect viewer emotions (including changes in picture brightness, changes in the soundtrack, and sound effects) are then traced via changes in the physical chemistry of the test subjects. The authors then use the information gathered during these tests to formulate two new systematic models for creating movie trailers that will effectively motivate viewers to see the advertised film. The models are applied to the remaking...
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...influence the buying behaviour favourably?). The results would describe if an individual’s personality similar to that of the brand will result in preference for that brand in purchasing decisions. The study is conducted in two phases using Aaker’s- 5 brand personality description/model. In the first phase, factor analysis has been used in grouping the attributes given by the sample population for the cell phone brands, under one of the five personality types. In the second phase a structured questionnaire is employed to understand the sample population’s personality and their choice of cell phone brand if all the three brands offer a model with same features and at the same cost. Keywords Brand personality, individual personality, sources of brand personality Introduction Over forty years of research in marketing (Levy 1959; Martineau 1958) has shown that the perceptions and associations consumers have about brands go beyond their functional attributes and benefits, and include non-functional, symbolic qualities, often referred to as “brand image.” Among these aspects of brand image are perceptions and associations about the brand's “personality,” the “set of human-like characteristics associated with a brand” (Aaker 1997, p. 347). For instance, among soft drinks, Pepsi is often perceived by consumers as more “young,” Coke as more “real and honest,” Dr. Pepper as more “non-conformist and fun” (Aaker 1997, p. 348). Not surprisingly, marketers attempt to differentiate and...
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...management strategy of employee engagement in Indian ITES employees: key to retention Jyotsna Bhatnagar Human Resource Management Area, Management Development Institute, Sukhrali, Gurgaon, India Abstract Purpose – With talent management becoming an area of growing concern in the literature, the purpose of this paper is to investigate talent management and its relationship to levels of employee engagement using a mixed method research design. Design/methodology/approach – The first phase was a survey on a sample of 272 BPO/ITES employees, using Gallup q12 or Gallup Workplace Audit. Focus group interview discussion was based on reasons for attrition and the unique problems of employee engagement. In the second phase, one of the BPO organizations from the phase I sample was chosen at random and exit interview data was analyzed using factor analysis and content analysis. Findings – The results were in the expected direction and fulfilled the research aims of the current study. In the first phase low factor loadings indicated low engagement scores at the beginning of the career and at completion of 16 months with the organization. High factor loadings at intermediate stages of employment were indicative of high engagement levels, but the interview data reflected that this may mean high loyalty, but only for a limited time. In the second phase factor loadings indicated three distinct factors of organizational culture, career planning along with incentives and organizational support. The first...
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...Marketing M.E-the actors and forces outside m.that affect m.manag.ability to maintain and develop successful relati.with target cust.Microe.-the actor close to the company that affect its ability to serv its cust.-the comp.,suppliers,m.intermediaries,cust.m.,compet. and public. 1)the comp.internal e.-top manag.-sets the co.mission,objectives,broad strategies and policies.finance-is concerned with finding and allocating funds to implement the m.plan.r&d-department focuses on designing safe and attractive products.Purchasing-worries about getting suppliers and materials for producing the desired quality and quantity of products.acc.-has to measure revenues and cost to help m.to achive its objectives.2)suppliers-firms and individuals that provide the resources needed by the co.and its competitors to produce goods and services.3)m.inter.-are firms that help the co.to promote,sell and distribute its goods to final buyers.they include resellers-firms that help the co.find cust.or make sales to them.physical dis.firms-help the co.to stock and move goods from their points of origin to their destinations.m.services agencies-are the m.resesrch firms,advertising agencies,meia firms and m.consultancies that help the co.target and promote its products to the right m.fin.inter.-include banks,creit co.,insurance co,and other bus.taht help finanve transaction or insure agains the risk associated with the buying and selling of goods.Cust m.-consist of indiv.and household that buy goods and...
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