...HUMAN RESOURCE MANAGEMENT FOR SERVICE Industries Contents Introduction: 1 Task A: Research report describing the human resource management issues and the effect of employee relations, and employment law on service industries businesses 1 a. Analyze the role and purpose of human resource management in Healthcare industry: 1 b. Justify a human resources plan based on an analysis of supply and demand for Healthcare Industry. 3 c. Assess the current state of employment relations in Healthcare Industry: 4 d. Discuss how employment law affects the management of human resources in Healthcare industry: 5 Task B: Review of recent development 5 a. Discuss a job description and person specification for a Healthcare Organization: 5 a. Compare the selection process of different service industries businesses: 7 b. Assess the contribution of training and development activities to the effective operation of Healthcare organization: 9 Introduction: Every organization needs different types of capital like, cash, valuables, machineries or goods to generate income. No matter what type of business organization it is one thing they need to make the capital work that is People, to generate revenue from capital through their abilities and skills. And Human Resource Management (HRM) is the process of choosing the right people and retaining them for generating utmost revenues from the capital. So, Human Resource Management (HRM) is the procedure of accumulating right employee...
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...INDIVIDUAL: What is Human Service What is Human Services BSHS/302 April 9, 2012 Instructor: Joe Spalding INDIVIDUAL: What is Human Services What is Human Services? The need to help someone who cannot meet his or her own basic needs of food, shelter and, health, has been a need that some have fulfilled for centuries dating back to Elizabethan time in England during the 16th century, and which carried over to the original 13 colonies in America. With the creation in 1953 of the Department of Health and Human Services (HHS) by President Eisenhower (HHS.gov, where the professional advocates for improving service systems by attending to the convenience, responsibility, and assortment of professionals and agencies that will carry out services to those in need according to the National Organization of Human Services (NOHS). The skills and intervention strategies for the professional includes the professional themselves. Attaining a level of understanding of one’s own principles and mores is crucial in recognizing these in others. A Clinical assessment, family genograms, psychological testing, and basic counseling techniques will start the professional on the path to finding help for the individual, using patience, active listening skills, observation skills, sympathy, and empathy. Ethical considerations for the professional are treating each client with respect, dignity while apprising clients of limits...
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...Redesigning Human Resource Redesigning Human Resource Human resource plays an essential role in the organization. The main functions of human resource in the organization are providing training to employees in the organization and benefits. In addition, human resource helps in performance manage and promoting safety of the workers in the organization. Other roles include recruiting employees and payroll. Most of the organizations do not recognize the benefits of human resource in the organization as they have not integrated human resource in their activities. The human resource functions are limited to payroll, benefits, training, performance manager and safety. Also, the organizations do not allow human resource managers to report to organizational managers. Human resource managers report to VP of operation. Organizations in different parts of the world have integrated human resource in their activities. The human resource roles have increased for the last ten years. Many people have called the human resource for the last ten years to take the role of strategic partner. In this role, human resource is seen as a member of the senior management team. In addition, human resource is involved in making important decisions in the organization like forming strategies, designing the organization and implementing the business model. There are various methods that can be used to redesign human resource in the organization and make it an essential strategic partner in the future...
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...Integration and Generic Approach to Human Services Name College Human Services The field of Human Services is broadly defined, uniquely approaching the objective of meeting human needs through an interdisciplinary knowledge base, focusing on prevention as well as remediation of problems, and maintaining commitment to improving the overall quality of life to service populations. The Human service profession is one which promotes improved service delivery systems by addressing not only the quality of direct services, but also by seeking to improve accessibility, accountability, and coordination among professionals and agencies in service delivery. Integration In the last decade, greater coordination and integration of human service programs have been addressed through legislation, local innovations made possible by radical changes in welfare administration, and pilot studies taken with private foundation support, often with gains being small in scale and out of reach. Implementation and sustainability claims are attributed to “politics” or “personality conflicts” with administration, but researchers search more systematic causes focusing on organizations, technology, or resources. One way to understand systematic impediments to integration is to analyze work context of the front line. This can be hard to do in the human service industry where the “raw materials’ are human beings. This type of setting requires formalized rules and regulations, but generally can...
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...The field of Human Services is limitless; While Human Service itself has such a broad definition, the work of the field speaks in volumes as the needed of the people are addressed. The Human Service field has a wide variety of occupations and areas within its umbrella, all sharing one basic objective of providing a service to someone in need The main objective of the field is to provide services to people struggling to survive vulnerable times in their lives and need additional supports to become more self-sufficient. Human Service organization are designed and developed to assist in making the service the field offers available for the people that need them. [Your paper will benefit from a stronger introduction. The introduction provides an opportunity to capture the reader's attention with a “hook.” It also indicates what the paper will be about and how you will approach the topic. Refer to the 5-paragraph tutorial from Writing Wizards in the Tutorials & Guides section of the Center for Writing Excellence for more information about writing introductions.] Quality Life Services is one Human Service organization within the Human Service Field striving to provide services and supports to individuals with intellectual disabilities and their families. This organization was founded in 1988 and is redeveloping its foundation in the Brownsville East New York area of Brooklyn New York. The organization is a nonprofit organization that is overseen by a board of Directors also known as...
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...Magistrates Court Service Case Study Executive summary Nowadays with the rapid development of the society and the ongoing advancement of science and technology, the productivity and service within an organization is becoming more and more various. What’s more, with the more and more frequent exchange of human resource and other materials and sources, human resource managers are required to be equipped with professional knowledge and highly qualified skills to carry out good management of the human resources within an organization. However, nowadays the management of human resources is affected by a lot of different factors which may consist of both the internal and external ones. The following report concerns on the issue of management training for magistrates’ clerks. First of all, it will give a brief introduction to the background of the organization. Secondly, the following report will outline the key issues that the management development needs to handle with. After the key issues and problems of the organization are identified, the people who will be attending will be analyzed in the following report. The relevant human resources strategies and methodologies will be illustrated to support the argument in the report. What’s more, a six month program will be designed and highlighted in the following report. In the end, a brief conclusion of the discussed points will be made. Introduction The following report focuses on the issue of human resource management in...
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...leadership in general focuses on a leader’s role in ongoing processes of an agency. An ever more vital role for a leader in an organization is that of a change. We will now confer the particulars of transformation of leadership, with particular importance of organizational change and creating a culture of high-performance managers. Necessities and strains for organizational change are derived from what originates from the agency’s environment, staff, clients, and often from its own leaders, are so widespread as to be considered a constant of human service administration. Influences within the organization such as low morale, fatigue, inadequate management skills, and high turnover can also present change opportunities. Program redesign, agency reorganization, developing program evaluation systems, enhancing diversity, and altering an outdated or dysfunctional organizational ethos can all be done more successfully using planned change processes. Best leadership for Angel Wings of Love Since the field of human services is continuously evolving the worker must be able to adapt to change in the area of human services. The paper will explore the common methods of organizational change that a manager or staff member(s) may utilize to improve daily operations or responsiveness. The ascension of hierarchy in human service organizations, expectations of leadership has increased. With this demand and increase, positional power and visibility has attracted the...
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...one’s growth while looking at the effects of completing the Human Services degree program of current and future professional goals. In this paper, I will discuss one’s views of learning, influences of personal growth and development including professional competences and career goals. Additionally, this paper evaluates areas of growth of skill orientation of core courses, which includes general education and poses areas of recommendation that can enhance the curriculum at University of Phoenix. Lastly, this paper analyzes the effects completing an undergraduate degree program while giving insight of lifelong learning goals (University of Phoenix, 2012). Assessment of one’s personal and professional growth and development enhances awareness and brings accomplishments to the forefront. Personal and Professional Growth As I reflect on personal and professional growth prior to completion of one’s degree program, I realize that one has been empowered by great deals of faculty and staff at University of Phoenix, which has influenced personal and professional growth. People, places, and things easily deterred me in the past however; since enrollment of one’s degree program, empowerment, and mentoring of faculty, I have learned to manage responsibilities effectively as a student, employee, and as head of household. Additionally, I have increased my roles and responsibilities at Voices of Hope and Urojas Community Services, which are widely recognized in the West Oakland communities...
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...Skills and Characteristics of Mental Health Human Service Workers BSHS 471 Skills and Characteristics of Mental Health Human Service Workers Skills and characteristics are essential in the Human Service Profession to be efficient in helping the clients. The Human Service Professional is a one of a kind individual, which requires skills and certain characteristics that very few people have. This paper will discuss the skills and characteristics and the definition of the two which are essential in this field, as well as the writer’s skills and characteristics that will lead to a successful career as a Human Service Professional. According to "Merriam Webster" (2014) the definition of skill is “the ability to do something that comes from training, experience, or practice” (skill). According to "Merriam Webster" (2014) the definition of characteristic is “a special quality or trait that makes a person, thing, or group different from others” (characteristic) Working in the Human Services field can be a very stressful and over whelming job for many people. I believe that there are people that were born to help others and those that have been taught to be caring and compassionate. While not every person is cut out to be on the front line of this field, those that are become very skillful people. It takes a special person to be willing to give up their lives and time to help others and to not make a lot of money is a characteristic he or she has naturally. This group...
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...TRAINING ROLE OF AN EMPLOYERS' ORGANIZATION by Sriyan de Silva International Labour Office January 1997 [Top] [Next] Table of Contents 1. What is Training? 2. Importance of Developing a Role in Training 3. The Training Role - Internal Training - Training Services - Influencing National Policies and Programmes - Other Roles 4. Problems for Employers' Organizations in Developing a Training Role 5. Developing the Organization's Training Function - Pre-requisites - Training Needs Survey - Identifying Areas of Training Specialization - Establishing Training Priorities - Equipping the Organization for Training 2 [Top] [Contents] [Previous] [Next] 1. What is Training? For the purposes of this paper training means: • • transferring information and knowledge to employers equipping employers to translate that information and knowledge into practice with a view to enhancing organization effectiveness and productivity, and the quality of the management of people. Usually training should be considered along with education policies and systems which are crucial to the development of human resources. However, the influence employers' organizations as well as employers can and should have on education will not be covered(1), though a passing reference will be made to it. [Top] [Contents] [Previous] [Next] 2. Importance of Developing a Role in Training Developing a national role in training is important for an employers' organization for several reasons. First...
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...huge requirement of proper management of mass human capital with special respect to young and frontline manpower. Effective human resource management in this challenging environment requires professionals with competencies in a variety of specialized areas and functions, who will work together in partnership with line management to develop, implement and monitor human resources strategies, policies and programs. HR Zone is basically a “One Stop Shop” for especially Professional Training & Development and all of your HR related enquiries with ample information on HR articles, definitions, updates regarding policies changes and other services that HR Zone offers. However, the HR Zone is to provide all Corporate and HR professionals with up to date practical information, training resources, advice, reports, assignments, HR glossary guidelines and tools that can be used when dealing with day-to-day issues of Human Resource Management. In fact, it is really easy to gather all the right information at the right time and right format. HR Consultancy Firm: HR consulting firms are available around the world and are designed to meet several needs unique to human resource services. Human Resource (HR) consulting is typically divided into several primary areas: system implementation, recruitment, business process evaluation, and compensation management. HR consulting firms are typically used by large organizations that have a dedicated human resource department. In general, firms with...
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...Human Resource Management in Business Introduction Human Resources (HR) is concerned with the issues of managing people in the organisation.The Human Resources department is responsible for many people related issues in an organisation.Under the HR department’s remit are the following roles: • The process of recruiting suitable candidates for the organisation • Identifying and meeting the training needs of existing staff • Ensuring employee welfare and employee relations are positive • Ensure the working environment is safe for employees • Raising awareness of current workplace legislation The Human Resources Department also covers five key roles. • Executive role – in this role the HR department are viewed as the specialists in the areas that encompass Human Resources or people management. • Audit role – in this capacity the HR department will check other departments and the organisation as a whole to ensure all HR policies such as Health & Safety, Training, and Staff Appraisal etc. are being carried out in accordance with the company’s HR policy. • Facilitator role – in this role, the HR department help or facilitate other departments to achieve the goals or standards as laid out in the HR policies of the organisation. This will involve training being delivered for issues that arise in the areas relating to people management. • Consultancy role – the HR department will advise managers on how to tackle specific managing people issues professionally. • Service...
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...Identify five examples for each Managerial Skill? Examples of Managerial Skills 1. Conceptual Skills (1) An Engineering Manager needs to have conceptual skills to decide his team outputs are comply with project specs, guidelines and his team’s ability, importance and contribution to the organization, industry. (2) Business Development Manager should have strong conceptual skills to see his organization’s future prospects. He or she should oversee the branches of industry involving in organization business and forecast the possible outcomes before making investment. (3) Finance Manger working in a Bank also require to possess conceptual skills when making decision on bank loans to companies and making investments such as stocks. (4) Chief Executive Officer (CEO) of a company or a holding requires high conceptual skills to go along with the company’s missions as well as growth of the company. CEO should forecast the possible turbulent times of the organization, industry and find out the best solution from incidents not yet happening to the organization. (5) Division Managers or National Managers in large firms are strong in conceptual skills to make success of the organization in his division by making right decisions. He or she should supervise the other managers in org hierarchy as well as consider the related industries/ orgs effect on the company’s business. 2. Human Skills (1) A Human Resource Manager having the human skills to control and monitor employees’ motivation...
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...Contents: • Chapter 1 An Overview of Management– Pg 1 - 20 PART 1 An overview of management CHAPTER 1 CHAPTER 2 CHAPTER 3 Introduction to organizations and management Managerial competencies The development of management thought CHAPTER 1 Introduction to organizations and the nature of management learning outcomes After studying this chapter you should be able to: 1 Understand what an organization is and why business organizations exist. 2 Define what a manager is and what the management process involves. 3 Explain. 4 Understand the differences between the various levels of management. 5 Understand the three main managerial skills and at what managerial level they are dominant. outline A South African insight: Capitec Bank: Meeting the needs of customers by making banking affordable and accessible. Managers and management l Human needs and wants l What is an organization? l Organizations as systems What managers do l General managerial tasks l Productivity and organizational performance l What is a manager? l What is management? l Scope of management What managers do l Managerial functions Managerial roles Levels of management l First-line managers l Middle managers l Top managers Managerial skills Technical skills Human skills Conceptual skills key terms and concepts Chapter summary Questions for discussion and exercises for competency development 4 Management 3 e A South African insight: Capitec Bank: Meeting the needs of...
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...Center for Effective Organizations WHAT MAKES HR A STRATEGIC PARTNER? CEO PUBLICATION G 09-01 (555) EDWARD E. LAWLER III Center for Effective Organizations Marshall School of Business University of Southern California JOHN W. BOUDREAU Center for Effective Organizations Marshall School of Business University of Southern California Center for Effective Organizations - Marshall School of Business U n i v e r s i t y o f S o u t h e r n C a l i f o r n i a - L o s A n g e l e s, C A 9 0 0 8 9 – 0 8 7 1 (2 1 3) 7 4 0 - 9 8 1 4 FAX (213) 740-4354 http://ceo-marshall.usc.edu What Makes HR a Strategic Partner? Edward E. Lawler III Center for Effective Organizations University of Southern California 3415 S. Figueroa Street., #200 Los Angeles, CA 90089-0871 Tel: 213-740-9814 Email: elawler@marshall.usc.edu John W. Boudreau Center for Effective Organizations University of Southern California 1 What Makes HR a Strategic Partner? Edward E. Lawler III and John W. Boudreau Executive Summary For several decades, the HR function in corporations has been encouraged to become a strategic partner. Data from a longitudinal study of large corporations suggest that HR is not now a strategic partner and that little or no movement toward it becoming one has occurred. An analysis of what HR can do to become a strategic partner shows some clear actions that HR can take. These include talent development in HR, creating corporate centers of excellence, developing the right...
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