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Hypermarket Floch

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The COJllribllfiol/ of Stl"//('/uml Sell/iotit's

6 The Contribution of
Structural Semiotics to the
Design of a Hypermarket l
11'TRODUCTION
On I October 1986 at Dardilly Just northwest of lhe French city of
Lyon Cofradcl~ opened a hypennarket affiliated with the Mammoulh

cham. lis 7500 square-metres and the shopping centre that housed it fulfilled a longstanding need in that part of the Lyon suburbs where

shopping facilitIes on that scale were inadequate. Many view this hypennarkcl as a concrete illustration of the type of contribution

semiOlic:l can make in defining a new type of shopping experience. I
Not only \\as such an approach used in the design conception based on efforts to reconcile the desires expressed by consumers frequenting the catchment area or those taking part in discussion groups ahout their shopping bcha\iour bUI it was all implemented in accordance with the requirements drawn up by the technical starr and management teams
\\ Ithm thc Mammouth company. Furthermore a semiotic approach
\\as used 10 perform a discourse analysis of the consumers' wishes.
\\hlch \\as then used to define the general layout of the hypcnnarket as a whole. Semiotics thus played a twin role in the conception and design of the Lyon hypermarket.
Firstly. semiotics provided an interpretative model for consumers' representations and expectations of what the hypermarket should provide. The usc of such a model facilitated the identification of the dirrerel1\ values ascribed to hypermarkets and the revelation of the logic underlying the rejections or expectations associated with certain types of layouts, certain atmospheres and so on.
Secondly, semiotics contributed to the actual design concept of thc hypermarket itself by supplying precise. concrete information as to the formal nature of lighting. zoning, signing and itineraries, thus ultimately providing an interior layout that corresponded to the consuillers' wishes. Il8

Il9

TIlE THEORETICAL AND METHODOLOGICAL
FRAMEWORK

The results of the consumer discussion groups were analy,ed accord·1I1g
. .
.
to a struclllral semiotic approach, as designed and developed b h
·L···R
yle
Paris-based SemlO- IIlgUlstlC esearch Group (Groupe de Re h h
...
)d· d ccrces
Scmio-LmgUlstlques. Irecte by Professor A. J. Grelmas. Such an approach aims at el~cidating the con~itions in which meanmg can be produced and perceived. Therefore Its concerns exceed signs alone. recognizing rather systems of signification manifested by both verbal and non-verbal languages.. Three aspects of this approach proved particularly valuable for thiS study.
First. as the approach is of a structural nature the terms themselves matter less than the relations that interdefine them. It is less in the study of the actual signs than in that of their contextual values that the approach brings out relations between the various representations and expectations of consumers with regard to hypermarkets. A semiotic description therefore moves from recording the various. obsef\'able differences in hypcrmarket layouts and the way consumers speak about their usc of them, to defining the relations that account for the logical compatibilities or contradictions that exist between the ...alues ascribed to this type of space.
Second, the approach is also ofa generati\e nature. In other words it first identifies the different levels that constitute meaning, ranks them hierarchically. and then enriches meaning by showing increasing articulation and complexity. The production of meaning can thus be conceived as a 'trajectory' that starts from abstract relations ensuring the minimal conditions for signification. and then progresses to the complex patterns that underline any manifestation of discourse, whether verbal or otherwise. Along these lines, it was pOSSible to establish a structural relation between the logic of the services expected by consumers and the organization of time and space on the one ha~d, and the 'deeper' system of the major elements of hypcrmarket desl~n on the other. Moreover this logic determined the perceptible, matenal
·.
.
.
qua IIlles forming the physical mamfestatlOn 0f d·IS I'nct zones and
I
atmospheres.
'.
.
TI Ie 'identlficatlon and ranklllg effecled between Ihe 'deep' system of
.
the major elements of hypermarkct design, the logic of ser~lCes a.nd th~
On
organization of time and space, and the physical n.taOlfcstall 0 d·IstlOCt Zones and atmospheres were all aC h'leved \...Ith reference to
.
.,
Greimas's (1979) model of Ihe 'generative process of signification.

The CQIIII"iblltioll oj Srrllc/llrt1f SemiotICS

)cm;ori< \. \!lIrl..rtillg tlml Commll//;alfioll

140

Thcrd'ore two di,lInc( J...lIld., of ~trllcturc occur along lhe generative tralCelM) sCl1lionarrative structures and discursive struclures. Discur.,ivc .;tructurcs are lhe ~tcP1> by which meaning is conveyed from the

moment the enunciator of the discour~e selects and orders the "inu,lillIe-. oncred It) Ihe .,}~Iem. The) arc the points at \\hich he or she choo~c., 10 have one or morc chamctcrs fulfil a particular narrative function, and at which he or she decides whelher his or her lIt1erilllCe will remain ahstract or take a figurative form. Scmionarralivc struc-

tures are the"\ irlualiticll' thaI the enunciator adopts and exploits. They llte-rerorc precede discursive structures in the generative process of signification. 'Different differences' arc established at a fundamental level. and these are the root ofmcaning. They also determinc the rules that allow transformations or passages between positions thus estabhshed The SCOliotic square is the reprcsentation of what takes place on thi:. le\cl. the principle of \\ hich will be explained and illustrated shortl} But let us first take a look at Figllre 6.1, which outlines the
'generative process' and the key clements of our study.
Finally. the structural semiotic approach, with its focus on the e\pres:.ion of the logic of discourse. has always shown a particular mlen~'St in the narrati\c fonns governing discourse. going far beyond textual segmentation into paragraphs or sentences. The semiotic work that has been achieved in the field ofnarratology was fully exploited in

14'

Ih is study of the analysis of consumers' aCCounts of the,"' exped ltl0ns. r to the hypcrmarket, formulated as tales of 'gelling the sho . d
"bl'
• k" ppmg one liS quickl~ a~ I?OSSI. e or ta ,lIlg you,r tll1~e'. 'queueing at the check_ out'. 'paYlllg. loadmg the ear or else staYing for lunch' or 'wandering around in the c1oth~s department' so many microtales with structures llnd sequences lendmg themselves to semiotic analysis. Just so long as the)' are analyl.ed as complex programmes of action performed as a function of value systems. The extent to which it is necessary for the
\'alue systems to be accepted consciously is immaterial.
Each expedition to the hypermarket described or related in the group discussion sessions was analyzed according to the 'narrati\'e schema' (Figure 6.2). This schema, developed by narrative semiotics from the work of Propp (1928, 1958), may be considered as a model capable of dealing with the different forms a narrative may take: folk tale, parable or in our case a trip to the hypcrmarkel. The narrative schema is the logical sequence of the four major 'episodes' that
CONTRACT

COMPETENCE

PERFORMANCE

SANCTION

WittWl the frame· a value syslem, proposal and acceptance ot a programme tOcalry out

Acquiring the ability required to carry out the programme. The ability breaks down into 'our models: • 'having-to'
(one's duties);
• 'wanting-to'
(one's wishes)
• 'knowing-howto' (one's experience); • 'ooltlg-able·to'
(the means at one's disposal).

Carryll"lQ out the programme' conquering the object 01 value of one's desire.

oul WIth the contract

work 01

''''''''~FES''TION' ~'::'"
ACTORS/
TIMEISPACE

FIGURATIVE
UNIVERSES

PROGRAMMES
AND ROLES

VALUE
SYSTEMS

DISCURSIVE
STflUCTURES

II

SUPERFICIAL
LEVEL

I

Log~s 01 the servk:es lhal are expected and the
{ OfOI\IS8liOl'l of tl'l'l8

'''''--

SEMIONARAATIVE / '
STRUCTURES
DEEP
LEVEL

OPERATIONS
RELATIONS
AND PROCESSES AND POSITIONS (SYSlem 01 the malO'" elements 01 hypermarkel design

I

SYNTACTIC
COMPONENT

F'Ie. As we saw earlier. some consumers, c\cn among those whose primary concern might well have been speed and functionality, stressed the occasional pleasure they derived from
'moiling', 'daydreaming', c\en 'meandering', taking advantage of the time they could save by not wasting time when 'shopping for the staple~'. Other~ essentially denied any form of personal or ideological m\,estmcm whatsoe\er in the hypermarket, and strongly expressed theIr constant concern with deslroying the 'myth' of the hypcnnarket, and usmg it 'as an informed purchaser, not a naive consumer', For argumem's sake, let us call the practical values 'utilitarian' and the life values 'existential', The first group endows the hypennarket with 'nonutilitarian' values (such as relaxation, free admissions, and so on), and the se~ond grou~ with 'non-existential' values (objective criticism, obse~Slve calculatIon of good and bad value in terms of money, or hnkmg with various ilineraries and gestures).

It must be emphasized that the four terms - 'convenience', 'utopian',6
'diversionary,7 and 'crilical' are somewhat arbitrary denominations imposed by the analysl in order to designate the four positions. In semiotic terminology they arc known as 'metaterms', and could easily be replaced by other terms that certain readers or specialists in particular ficlds - might find more appropriate or less ambiguous.
We shall now illustrate each type of value with extracts from the consumcrs' discourse quoted above. These quotations constitute the
'surface' manifestation of the logics of expectations and representations of the hypermarkcl, intcrdelined on a deep, immanent level by the semiotic square (Figure 6.5).
Human scale
(friendliness)

FUncllonahty
(speed)

I

Utilitarian values

(Practical values)

I

I

existential values

I

('llfe'vaIueS)

CONVErC5> d ,. erequestof CofradeL ViSitS werc ma c to a number of hypermark, > h
Al
.
..
e s III t e Surroundmg Rhone· pes regIOn. 1 IllS allowed us ample 0 pponunity to
.
,.
,
discuss arctutecture. Itlllcranes, bchaviour typology acl,>o d >
'
ns an semio.
.
tic studies 1Il thiS field, On those occasions it was possible to observe on site and analyze very concre.tely a whole series of problems confrooting not only those who ~eslgn commercial sites but also those who manage them. ~roblems mcluded the juxtaposition of adjacent lones or product cnvlTonments: the 'staging' and display of products; the unity and rhythm of the space taken as a whole; and the correlation between the product environments and the types of valorization that we had already brought oul. The problems were all the more acute because not only had our discourse analysis demonstrated but a quantitative research survey had done so as \\-ell that the hypermarkel, in order to comply with what the customers expected - something that did not e\'en confonn to their 'ideal' hypermarket would by necessily have to embrace all four types of value. Clearly it would have been surprising had the results merely indicated expectations of a diversionary and utopian hypermarket. A large number of people illlcrviewed did indeed rank convenience and critical values as their chief expectations. but as the semiotic analysis of the discussion groups and other available Silldies all implied, expectations of 'base' values could not be neglected. given the scores achieved by items corresponding to them,9
In view of this. the first task in the design of the Lyon hypcrmarket was to find a distinct spatial delineation to allow for the coexistence of t\\'o pairs of complementary values: convenience and critical values on the one hand and utopian and diversionary values 00 the other
(Figure 6.9). This was dOlle in function of two spatial categories correlating with the values in the consumers' discourse: simple, con· tinuous space corresponded to convenience and critical values. and

152

THE SPATIAL AND VISUAL DIMENSIONS OF THE
HYPER MARKET
Although semiotics could conceivably have bowed out from the conceplLon of the Lyon hypcrmarket after the discourse analysis of the
The strategist
The drudge

CONVEN'Er

>



The socializer

CONVENIENCEVrUES
E

~

>5<

UTOt'ANVALUES

UfP'AN
CRITICAL VALUES·······,·,·····,,· .... DIVERSIONARY VALUES

CRITICAL

,

The consumerist

Figure 6.8

"

,

DIVERSIONARY
The hedonist

A consumer typology

Simple, continuous space Complex, disconlinuous space Figure 6.9 Correlation between spalial qualilies and values ascribed to the hypcrmllrkel

153

St'lI/lolin, MurAt'ling IIIIlI COIII/llll11icatioll

The Contriblltiun of Slfllctllral S/!/11lotic$

comrie,. dlscontlOuOU' 'pace corrcsponded to utopian and dlvcrsion-

The syntagmatic approach tends to sugg,st g'n, I
.
_.
_
_ ra orientation or dtrcctlon: II orgamzes sequence" progressIon and a series of tensions and rhythms between the vanous Zoncs and kinds of space In the layout of the Lyon hypermarket proposed • aft" th e ana Iysis
( PllllI 6.1). for example, the gondolas of the enl,·" 'co nvenlcnee.
. . area (leadlllg from the mam entrance) were set at an obl',q ueangcm
I'
.. order to create an onentatlon towards, or a link-up with th,' t . •
"
.,
. .
'
u opmn and dl~er.slonary zOI~es. The maJonty of consumers sought all four princIpal values In the hypcrmarket, but expected that th c would satisfy their utopian and diversionary values (whether bro.... :. ing or enjoying the medieval experience of the alleyway or the market) only after they had made their basic purchases. The diversionary. even the utopian, experience of the hypermarket presupposed for them the prior accomplishmcnt of the practical. utilitarian experience.
The angled layout provided the further advantage of allowing the minority who came to the hypcrmarket solely 'to enjoy looking round', to enter and leave the diversionary and utopian zones dircctly.

IS4

ill", \.lIUl~

Thc'c t\\O ~p..ltial categories (slOlple ,cr~us complex. continuous

wr-.u~ discontinuous) \\ere not selected haphazardly to express the

de

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...Wal-Mart Stores, Inc. After reading and analyzing the case pertaining to Wal-Mart, I was honestly amazed of how it started and how it was built. Sam Walton started a legacy that worked well for the company. I believe that the policies he started made Wal-Mart as desirable of a store as it is today. Sam used different ideas and methods in order for his store to be the best there is. But what captured my attention was the way he treated his associates. Unlike other stores or companies, he called them “associate” rather than “employees. He treats his associates in a manner in which he wants his customers to be treated by them. It has become a very effective tool since how he treats his associates reflects on how his associates treat their customers. He gives them responsibilities instead of monopolizing the work. He gives them his trust in which the associates return with diligence and hard work. He believed that it was best to empower them instead of overpowering them. With this in mind, Sam never experienced a union in his stores since all of his associates are very committed in working for him. He also suggested different programs that cater to the needs of his stores as well as his associates. In one of his programs, associates are given the power to voice out their suggestions, complaints and recommendations, be it for the benefit of the stores or of the associates. Sam never failed to support, recognize and reward associates in the management of...

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Kelly Service

...Memo To: Marketing Department From: Group C Date: August 1, 2013 ------------------------------------------------- Re: Kelly Service Marketing Team Recommendation for Wal-Mart As the future of hiring employees changes too more temporary and contract workers to reduce cost, Wal-Mart is no exception. Wal-Mart even labels these temporary employees as “Flexible Associates”, spokesman Dave Tovar says temporary employees allow store managers to provide permanent workers a more reliable schedules. (Huffington Post August 2, 2013). Along with a more reliable schedule for permanent employees Wal-Mart saves big bucks with no benefits and lower wages. History of Walmart Sam Walton opened the first Walmart in 1962 with the vision of low prices anytime anywhere. From there Sam Walton opened Sam’s Club wholesale stores and Walmart Superstores combining grocery and merchandise. In 1991 Sam’s Club went international opening in Mexico and with the purchase of Woolco in 1994 Walmart continued its international path opening in Canada. Walmart did not stop there with continued expansion into twenty-seven countries Walmart has over 2.2 million associates and serves over 200 million customers every week. (2012 Wal-Mart Stores, Inc.) Walmart Services and Products Walmart Charities and Scholarships In 2012 Walmart’s giving surpassed one billion dollars worldwide. Through Hunger Relief and Healthy Eating programs, plus a sustainability plan showing people how to live...

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Walmart China Issues

...Suggestions Walmart needs to adjust to the Chinese market, while leveraging its source of competitive advantage. This requires a delicate balance. At the US, the brand Walmart is associated with low price rather than quality. In China, where everyone is going for low prices and providing low quality to do so, Walmart’s own brand could be an assurance for low prices but with quality by making the Walmart name about more than just retailing. The suggested strategy in the 2008 Walmart supplier meetings shows that it’s heading in that direction (Business Week). This also follows Gome’s strategy of renaming its suppliers to their own brand (Business Week), but goes beyond it as the foreign brand in China is already associated with higher reliability and quality assurance. This actually holds true in China were retailers do a better job of enforcing supplier quality than the local regulations. With that, Walmart is still able to use its expertise and knowledge in supplier negotiation and distribution system to keep costs down. Although Walmart is a Joint-Venture, the sources do not mention any attempt to leverage the local partner to meet the local market, which seems the opposite to some other joint ventures discussed like Danone and Wahaha. Working together with the local partner to understand where and how the local regulations can be used or adjusted for Walmart’s success and gaining a stronger hold of the potential customer’s heart might help Walmart’s growth and dominance in...

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