...Home > Research Centers > CRM Research Center > The ABCs of CRM Customer Relationship Management Research Center [pic] The ABCs of CRM • What is CRM? • What is the goal of CRM? • That sounds rosy. How does it happen? • Are there any indications of the need for a CRM project? • How long will it take to get CRM in place? • How much does CRM cost? • What are advantages of hosted or on-demand CRM vs. on-premise and vice versa? • What are the keys to successful CRM implentation? • Which division should run the CRM project? • What causes CRM projects to fail? • What industries are leading the way in CRM implementations? • Which industry is behind the curve? What is CRM? Advertisers CRM stands for Customer Relationship Management. It is a strategy used to learn more about customers' needs and behaviors in order to develop stronger relationships with them. Good customer relationships are at the heart of business success. There are many technological components to CRM, but thinking about CRM in primarily technological terms is a mistake. The more useful way to think about CRM is as a strategic process that will help you better understand your customers’ needs and how you can meet those needs and enhance your bottom line at the same time. This strategy depends on bringing together lots of pieces of information about customers and market trends so you can sell and market your products and services more effectively. What is the goal of CRM? The idea of CRM is...
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...Clarity Consulting 2010 Analysis of SONIC America’s Drive-In 4/26/2010 Table of Contents Introduction………………………………………………………………………………………………………………………….. 1 Current Strategy & Performance……………………………………………………………………………………… 2 Environment Analysis………………………………………………………………………………………………………. 3 Environment Strategy Business Capabilities……………………………………… 4 Identification of Key Issues & Problems……………………………………………………………….. 5 New/Modified Strategy……………………………………………………………………………………….. 6 Changes in Capabilities…………………………………………………………………………………………. 7 Action Plan & Implentation…………………………………………………………………………………… 8 Financial Implicatoin…………………………………………………………………………………………….. 9 Summary………………………………………………………………………………………………………………. Introduction Clarity Consulting is a project and management consulting firm located in Denton, Texas. We assist companies in creating profitable and strategic decisions that affect their net income and make refinements to their business structure. We are driven to take on endless issues that matter to top organizations. We have over 20 years of experience in analyzing business plans and providing plenty of prosperous implementations for companies such as Target, Chipotle, and Best Buy. We have carefully developed a strategic business plan for SONIC America’s Drive-In that we believe will benefit your organization. We look forward to the opportunity...
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...Restructuring to Increase Efficiency Tom Harper HCS/325 May 26, 2014 Connie Woods Restructuring to Increase Efficiency In healthcare, the utilization of call centers to assist in triaging patient calls have become more advanced and serviced over time. These centers triage calls such as medication refills, appointment scheduling, emergency medical questions and advice, and simple insurance related questions. The calls in our facility have increased due to the increasing number of patients merging into our facility and clinics. With the current struggle of budgeting and providing sufficient patient care, our department must implement new policies, procedures, and protocols in order to meet the growing demand. With a budget set for the current fiscal year, our department lacks the financial resources needed to hire additional staff, which makes the task even more difficult to address. The leaders from other facilities, corporations, and departments must come together and share options that work well for them and others that have failed in the past. Utilizing other industries will give our facility a greater view of the platform that it can move on. Throughout the next few months, it is upon the leadership and staff to accommodate to the changes and team structures that are unveiled to address the concerning and continued issue regarding patient care. In all aspects of healthcare, teamwork is essential to provide the care to all patients that should report to our facility...
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...Milton Jones Research Proposal Paper STR/581 Strategic Planning and Implementation June 21, 2011 Professor: Joseph Fillar Proposal I intend to validate Google’s vision, mission and values statement by expressing the important message indicated in the mission for the company’s success. Google is a company that continue to grow and development thru the innovative process of change. The company has developed a mission statement designed to motive and encourage future success and longevity. Google’s mission is “to organize the world’s information and make it universally accessible and useful” (Google.com, 2011). The mission statement is positive, motivational and long-term which definitely gives the company a future to strive towards. The mission statement helps develop the company as a resource that would be used by anyone who was doing research or just asking a question in general. The mission statement allows Google to use any means possible to organize information. This means the company is not limited to a certain amount of searches or internet usage. The company goal is to “to organize the world’s information” and become “universally accessible” (Google Website, 2011). This goal gives the mission statement direction and flexibility as it does not specify the means, leaving penalty room to speculate how much the company will produce. However, the worlds information could never be made searchable or categorized because some data is private and other...
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...SAFE INSURANCE (SI) CISCO CALL MANAGER SEVER IMPLENTATION PROJECT TASK FY 2015 The FY 2015 Safe Insurance Information Technology baseline budget totals $4,350,165: • Personnel Costs $3,132,120 • Maintenance & Warranties $ 348,013 • Servers, Desktops, Equipment & Customer Training $ 304,511 • Resources and Materials $ 261,010 • FUND$ Support $ 174,006 • Internal Services $ 130,505 $4,350,165 Technology Staff As of Fiscal Year 2014, there are 33 full time permanent information technology positions throughout the company. Since Fiscal Year 2010, the number of Information Technology managers decreased from five to three, and the associated funding was reallocated to hire three additional Technicians (two programmers and one network security officer). Network Infrastructure Safe Insurance wide area network (WAN) provides a local area network (LAN) that connects remote offices to the Department of Defense headquarters located at the Pentagon. * Network Design * Data Jacks, patch panel ports, and wire management * Wiring Installation (time &supplies) per hour (we can outsource this) Mandatory Dependancy: Servers The Safe Insurance server inventory consists of 105 servers with an average age of ten years. Nearly all other servers run Microsoft Windows Server 2010 on multiple hardware. The Safe Insurance Information Technology aims to consolidate at least 30 of these servers by Fiscal Year 2020 using “virtual servers” that consume...
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...Kudler Fine Foods ERP Kudler Fine Foods ERP Kudler Fine Foods is a local upscale specialty food store located in the San Diego metropolitan area. They have three locations (La Jolla, Del Mar and Encinitas). Kudler’s owner Kathy Kudler works seven days a week visiting each store. Managers handle the day-to-day details, but Kathy handles the buying for the stores. Kathy and her team are looking to reorganize Kudler Fine Foods to lessen the workload for her and her management team. Reorganization would allow the group more time to spend with customers and balance the home and work life more efficiently. Business Needs In order for the reorganization of Kudler Fine Foods to be successful an enterprise system will be implemented. The enterprise system also known as enterprise resource planning system (ERP) integrates business processes across departments and functions of an organization into one IT system (Business Information Systems, N.D.). This prevents fragmented information but rather stored together in a comprehensive data repository that can be used by different part of the company (Robbins & Judge, 2011). The ERP system will be crucial for Kathy in effectivly planning all aspects of Kudler Fine Foods. She will be able to control the resources of the company from one system. As she currently controlls all of the ordering, the ERP system will allow her to know when and where more products need to be ordered and shipped. As certain items in a location is getting...
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...| 2013 | | Business Strategy | | | [Hnd business] | | Introduction Within this assignment I shall be researching and critically analyzing the process of Business Strategy. The aim is to gain an in depth understanding of strategic planning, how to formulate a new strategy, the approaches to strategy evaluation and selection and how to implement a chosen strategy. Once all information is gathered of what strategy entails, I shall apply it to my chosen road transport organization Eddie Stobart; and make explanatory suggestions on how the strategic structure of the company should be widened, in order for maximum combined enhanced effect amongst other aspects of physical distribution. I shall apply theories to my research such as Porters model, Ansoffs growth-vector matrix and a Pestle Analysis. There are many different models referring to strategy which I shall also apply to the relevant organization. Task 1 About Eddie Stobart is a very well known and established road transport organisation within the UK, ‘a national leader in multimodal logistics, warehousing and biomass fuel sectors, as well as operating in the property development, ports, airports and civil engineering sectors’(stobartgroup.co.uk) Eddie Stobart ‘Strategy’-Long Term Direction The Eddie Stobart’s company strategies involve maintaining positive customer service and rapport, working closely with their customers and partnerships to maintain business and create further business...
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...Processes Involved In Planning Support for Individuals There are many different processes and assessments that can be used in health and social care but here are the most important ones that can be used. There is the cycle of support planning, which is: This is the small cycle Assessment Check of care services Care planning Implementation of care services In this cycle, there is an assessment taken place to help the individual and the care plan is made or in the process of making then sent for it to be implemented to the care services, then sent off to the cared services for it to be checked. Referral The support planning and delivery process can be seen as a cycle: Holistic assessment Reviewing Evaluating Identifying current provision Monitoring Care planning Implementation Recording Communicating Since the NHS Care and Community Act 1990, all the local authorities have decided that everyone should start using the support planning cycle. The stages of this support planning cycle are: Referral- This enables people to become known to the services. For example, Martha is 89 years old, and she has been a very independent career minded woman and she has dementia. Because she is very old and has dementia which means she needs to be used to or become known to services, so that professionals known that she is also an important patient, who needs to be looked after carefully. This...
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...ATMC Shopping Centre This is the project plan for the construction of public utility building herein referred as ATMC Shopping Centre. This pan provides the information about every detail of the project. This is the property of ATMC, ATMC Shopping Centre This is the project plan for the construction of public utility building herein referred as ATMC Shopping Centre. This pan provides the information about every detail of the project. This is the property of ATMC, Project Plan Project Plan ATMC Shopping Mall Project Plan Presented by: Gurpreet Singh On behalf of: ATMC Project Plan - ATMC Shopping Centre Introduction: ATMC has recently approved the construction of ATMC Shopping Centre in Richmond area as it’s trying to expand its business. This project will provide the residents of Richmond an easy and quick access to various shops and supermarket. As the residents have to dry a long way to go to a shopping mall or a super market. The ATMC will also increase the employment opportunities for local residents and residents from the nearby areas. The Shopping Centre will 50 specialty shops like clothes, kid’s toys and clothes, Gift shops etc. and 3 super markets with a parking space for 2000 cars. The allocated time for the project is 2 years and budget is $100million. ATMC is a very successful education provider in Melbourne and Sydney because of its promise to provide the best education and pathway to its students to higher education studies. We...
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...ESAMI EXECUTIVE MBA ASSIGNMENT FOR ELIJAH S. DLAMINI INTAKE 27 MBABANE COURSE: CG601 STUDENT ID# 27EMB12312 INSTRUCTOR: MR G. KACHALI TOPIC DISCUSS THE NEXUS BETWEEN CORPORATE GOVERNANCE AND PREVENTION OF FRAUD AND CORRUPTION IN THE WORKPLACE This paper will discuss the relationship between corporate governance and prevention of Fraud. One can safely argue that corporate governance is a medicine to cure corporate fraud in an organisation. The systems, procedures and policies set by the organisation to curb anomalies such as fraud and corruption largely entail corporate governance. To make this task easier, this paper shall define in detail the meaning of corporate fraud and later proceed by way of analysing how it can curbed by corporate governance. Wikipedia defines fraud as follows: It is a deception made for personal gain at the expense of an entity. According to GAW Kachali, it involves deception, confidence and trickery. There is local, national, regional and global resurgence of interest on how to prevent all forms of unethical practices such as corruption and fraud in both private and public sector including public bodies. Generally institutions with resources to prevent or combat corruption and fraud in all sectors seem to thrive. This is mainly successful through the setting up of strong pillars which promote transparency, fairness, professionalism, integrity and democracy in running the organisation; this is made possible by corporate governance. Corporate...
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...1. 1. Approximately what percentage of the wortd's gross domestic product is spent on projects? a. 10 percent b. 25 percent c. 50 percent d. 75 percent b. 25 percent 2. 2. Which ofthe following is a I'IOt a potential advantage of using good projectmanagement?a. Shorter developmenttimesb. Higher workermoralec. Lower cost of capitald. Higher profitmargins c. Lower cost of capital 3. 3. A ___ is a temporary endeavor undertaken to create a unique product, service, or result. a . program b process c. project d . portfolio c. project 4. 4. Which of the following is not an attribute of a project? a. projects are unique b. projects are developed using progressive elaboration c. projects have a primary customer or sponsor d. projects involve little uncertainty d. projects involve little uncertainty 5. 5. Which of the following is not part of the triple constraint of project management? a. meeting scope goals b. meeting time goals c. meeting corrmunications goals d. meeting cost goals c. meeting corrmunications goals 6. 6 . ___ is the application of knowledge, skills, tools and techniques to project activities to meet project requirements. a. Project management b. Program management c. Project portfolio management d. Requirements management a. Project management 7. 7. Project portfolio management addresses ___ goals of an organization, while project management addresses ___ goa • . a. strategic, tactical b. tactical, strategic c....
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...Risk Based Capital (Basel II) for Banks in Bangladesh: A straightforward Journey Abu Hena Mohd. Razee Hassan K. M Abdul Wadood Abstract Banks operating in Bangladesh are much enthusiastic for maintaining risk based capital in line with Basel II. Self audit report 2008 on compliance with Basel Core Principles (BCPs) shows, Operational independence of Bangladesh Bank, supervisory tools, existing prudential regulations for core risk management as introduced in banking industry by BB has developed an environment is favorable for implementing Basel II. Bangladesh Bank (BB) has commenced the implementation of Basel II from January 2009 and has provided banks guideline for computing Minimum Capital requirement (MCR) on the basis of Risk Weighted Assets (RWA). The techniques of calculation of RWA will follow Standardized Approach for Credit Risk, Standardized (Rule Based) Approach for Market Risk and Basic Indicator Approach for Operational Risk. In Standardized Approach risk weight of exposures will be differentiated based on external credit assessments and the risk weights will be inversely related to the credit rating of the counter party. Calculation of RWA under Standardized Approach is supported by External Credit Assessment Institute (ECAI). The recognition process of BB will ensure ECAIs eligibility criteria as required by the Basel II document. In addition to computing MCR banks have to calculate adequate capital with the procedure as stated in the section second pillar or...
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...1. 1. Approximately what percentage of the wortd's gross domestic product is spent on projects? a. 10 percent b. 25 percent c. 50 percent d. 75 percent b. 25 percent 2. 2. Which ofthe following is a I'IOt a potential advantage of using good projectmanagement?a. Shorter developmenttimesb. Higher workermoralec. Lower cost of capitald. Higher profitmargins c. Lower cost of capital 3. 3. A ___ is a temporary endeavor undertaken to create a unique product, service, or result. a . program b process c. project d . portfolio c. project 4. 4. Which of the following is not an attribute of a project? a. projects are unique b. projects are developed using progressive elaboration c. projects have a primary customer or sponsor d. projects involve little uncertainty d. projects involve little uncertainty 5. 5. Which of the following is not part of the triple constraint of project management? a. meeting scope goals b. meeting time goals c. meeting corrmunications goals d. meeting cost goals c. meeting corrmunications goals 6. 6 . ___ is the application of knowledge, skills, tools and techniques to project activities to meet project requirements. a. Project management b. Program management c. Project portfolio management d. Requirements management a. Project management 7. 7. Project portfolio management addresses ___ goals of an organization, while project management addresses ___ goa • . a. strategic, tactical b. tactical, strategic c....
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...Introduction One of the most important trends in industrial organization of the past quarter century has been the growth of collaboration between independent companies. As large companies have pulled back their collaboration boarders through outsourcing and divestment of ‘non-core’ activities, they have increasingly cooperated with other companies in order to engage in activities and access resources outside their own boundaries. The concept of strategic alliances has become widely used in the business language to refer to the types of partnerships agreements between two or more companies that pursue a clear strategic collaboration objective, with different levels of possible integration among the members. In today’s competitive global economy strategic alliances are a crucial option for achievement of competitive advantage. By developing strategic alliances, organisations can share their excess or complementary resources and capabilities so as to strengthen their position in the market and gain competitive advantage. When such alliances are effectively and efficiently managed the partnering firms can gain immensely towards mutual profitability. In any cooperative relationship trust is key for success. Where mutual trust and synergies exists, partnering organisations can benefit substantially from opportunities that can be exploited through maximum utilization of combined resources. On the other hand, where there is no trust, extensive monitoring systems become necessary...
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...Table of content 1 Exective summary 2 Part A Difinition of EWRM Framework of EWRM COSO ERM frame work The comment on the statement Threats and responses of EWRM The corporate culture of EWRM Expensive or not for EWRM 3 Part B Background of Centro Identify risks in Centro Planning in the risk evaluation process Risk register of Centro Mitigation strategy and recommendations 4 Reference 5 Appendix Exective summary In the modern economy, companies are facing various types of risks and they begin to focus on the risk management. In the assignment, I introduce the enterprise-wide risk management in modern companies in part A and analysis the risks in Centro to create risk register. Through the result of risk register, I will give some recommendations and plan some mitigation strategy for risk management of Centro. Part A Difinition of EWRM Enterprise-wide risk managemnet is a buzzword used in the culture of the modern companies. Enterprise-wide, sometimes referred to organisation-wide or integrated though enterprise-wide risk management was also called organisation-wide or integrated risk managemnet. Risk management decribles how the discipline of risk management is partised in contemporary terms. In the definition by James Deloach, “EWRM is a new strategic process which enables you to identify, measure and manage the entire range of business opportunities and risks facing your organization...
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