...Improving Organization Retention Paper Name PSY/435 Industrial/Organizational Psychology Date Professor Improving Organization Retention Paper Operating an organization requires proficient communication and managerial skills. Businesses spend hours of gathering information to help companies in his or her productivity. However, to have a productive organization, the management, and staff must have competent skills. Hiring autonomous consultants is one way to organize businesses, growth of companies, and benefiting the process. Working as a consultant implementing work theories helps with job retention and recruitment. Recommending appropriate changes helps with employee productivity and increases job satisfaction. Fortunately, for companies as JC’s Casino a stringent plan developed through employee, observation, and customer feedback will target unwanted behaviors from lower and upper management. Providing JC’s Casino with the appropriate information required will keep productive dealers, and housekeepers while satisfying the customers. Improving Employment Recruitment and Retention Unfortunately, JC’s casino experiences customer and employee complaints. Housekeepers and dealers during exit interviews have expressed series of complaints concerning pit boss Joe. The managerial and behavioral approach of Joe is affecting the productivity for the guests and employees. Although complaints during exit interviews have stress with human resources director Tom Sneed...
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...Improving Organization Retention Brigitte Marquis PSY/435 November 29, 2012 Kevin O'Neil Improving Organization Retention Job satisfaction and trust in the organization are at least two major reasons why people look for new jobs. Job satisfaction comes in all aspects and is something different from person to person. Employers should be concerned immediately when a high-turner of employees begins to happen. The HR Director, Tom Sneed, has asked me to consult with him in addressing the casino’s recent dilemma of several dealers leaving and going to work for a competitor as well as other organizational issues. In this paper, I will discuss different work motivation theories, occupational stressors, and provide recommendations for improving job satisfaction at JC’s Casino. Work Motivation Theories Justice or Equity Theory focuses on norms for fair treatment of employees. Under the justice theory the premise is that people value fairness and are motivated to sustain fairness and equity in work relationships between coworkers and management. When employees experience dissatisfaction because of an inequitable situation in the workplace they are motivated to reduce any emotional tension or stress. (Spector, p. 204, 2012). Any perceived inequity becomes a motivating state of mind for people to behave in ways that restore equity in situations. When there is equity in the workplace among employees and the organization, employees are motivated to maintain their...
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...Improving Organization Retention Stefani Castillo PSY/435 October 28, 2013 Kristi Manseth Improving Organization Retention Recruiting, choosing, and finally hiring employees is costly for businesses every where. The time and energy that it takes to find these employees can be intensive, causing other employees efforts to be redirected in other areas in order to cover the positions that need to be covered, as well as adding extra responsibilities to help the business recruit potential employees. The repeating of this pattern could signal that there is a much bigger underlying problem. When this comes to light, companies often conduct what is know as a SWOT analysis in order to review the compensation and reward package that they offer as a company to hopefully identify the factors that are causing the company to have such high turn over rate when it comes to employees. If continual recruiting and hiring processes go in the the image of the company could be at stake. Higher pay may entice employees however chances are that the reason for discontent among the employees has been leaked, in turn causing potential employees to double think whether or not they should apply. All of these are pointed reasons as to why a company should quickly get to the root of the issue that is causing the quick employee turn over. According to the scenario of the JC Casino, this business may be facing some very deep underlying problems. In a town where competition is stiff, the inability...
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...Improving Organization Retention April McCormick PSY/435 May 14, 2012 Dorothy Rodwell Improving Organization Retention JC’s casino is a beautiful resort in Fort Myers, FL. it is one of the best attraction in Florida. JC’s casino is an upscale resort that officers and other government agencies go to as a getaway from the city and home (Corporation wiki, 2012). The staff in JC’s casino is a supportive work environment that offers equal opportunity to staff members, excellent wages, good benefits, and a chance to advance within the company. The management in JC’s casino contracted an independent consultant will help with retention and issues the employees have with the company. The problems that will be addressed by the consultant are the issues and occupational stressors. One will make recommendations and implement new working motivation that will help with the retention and recruitment process. The consultant will also help management with encouraging the employees who is doing his or her job by giving him or her something to look forward to, and reducing the entire counterproductive and increasing productive employee’s behavior. The main problems that the report has presented from the human resources and housekeeping stated that JC’s problems with the employees related. The retention rate from both of the departments has decreased the workforce, and has made large gaps with management and employee. The consultant has started his analysis from the hiring process, which...
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...Improving organization retention Mhammed Benhaddouch PSY/435 February 10, 2011 Willetra Brittian Improving organization retention JC’s casino is one of the best attractions in the San Diego area. The casino is a full service resort with an upscale casino. Several government agencies recognized JC’s as a friendly and supportive work environment. JC’s casino offers an equal opportunity work environment with excellent wages, generous benefits, and dedication to career advancement and enhancement. Recently JC’s management contracted an independent consultant to help with retention and employment issues. The consultant in this essay will address the problem by pinpointing all the issues and occupational stressors. Make recommendations and apply new work motivation strategies to help with the retention and recruitment process. The consultant will help team management to emphasize job satisfaction by reducing all the counterproductive activities and encourage the productive ones. All the reports presented by the human resources and the housekeeping directors confirmed that JC’s main problem is employee related. A high retention rate for both departments decrease the workforce and create gaps between teams and management. To narrow the domain of study, the consultant started his analysis from the exit interviews so he can figure out what may be the problem. After examining the exit interviews, the consultant decided to interview more housekeepers and dealers. The interview analysis...
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...Improving Organization Retention Paper Vanell Wilson PSY: 435 Monday December 14, 2015 Saakshi Malik Leadership and Performance in the Workplace Paper Many companies are in need of an industrial and organizational psychologist for many different reasons. One company in need of an industrial an organizational psychologist is JC’s Casino. JC’s Casino needs their organization to be evaluated to determine the reasons for loss of money, increases in turnovers, and loss of production. This paper will utilize industrial and organizational psychology to make recommendations to improve the situation at JC’s Casino. This paper will discuss group and team concepts that could be implemented in order to improve the performance and diversity of employees of the casino. This paper will provide two examples of motivation theories and how to implement them in order to improve the relationship between management and employees. This paper will describe how the employees view the influence and power of management. It will discuss how this is negatively and positively impacting the workplace and will make suggested changes. This paper will explain the differences between leadership and management. By provide examples of how management at the casino could utilize leadership styles to improve networking with the employees. JC’s Casino has got some internal problems, and one would assume there is more going on here than meets the eye. First, let’s home in on the root of the problem in the...
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...JC's Casino: Improving Organization Retention Paper The retention of employees is an important issue for an organization. The cost alone of advertising for employees, interviews, hiring processes, testing potential employees, training cost, licenses, and even background checks; these are a tremendous drain on the finances of an organization. Most recruiters of many organizations are now trying to decrease the rate of employee turnovers, as large turnover rates affect the profit and that of the investors in the organization. The situation at JC’s Casino is that this organization needs to find a resolution to recruitment and retention problems that are affecting their customer base. There are two areas that are of concern for them; they are guest room attendants and dealers in the casino area. Motivational Theories Reinforcement Theory In regard to the housekeeping department, reinforcement theory could be applied to the situation. According to Spector (2012), “Reinforcement theory describes how rewards or reinforcements can affect behavior” (p. 198); an incentive program could be started to increase attendance, this in-turn would help to increase productivity. Incentives used my be productivity bonuses, prizes for the most days present, or even letting employees have a paid day off. Needs Hierarchy Theory This theory would be most beneficial in handling the situation with the dealer’s, and issues with the pit boss. According to Maslow (Spector, 2012), “A need...
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...Improving Organizational Performance Simulation Summary Improving Organizational Performance Simulation Summary I was amazed at how much thinking, research, and data goes into the choosing of proper adaptation, modification, and augmentation of company policies in I/O psychology. The first time I ran through the simulation I got all of the solutions wrong. I was thinking all along that it was the pay that was the problem. After all, in most organizations that seems to be the problem (i.e. too much month at the end of the money). At any rate, Airdevils is a once successful company that is now experiencing some issues with management/employee interpersonal communication, employee satisfaction, and too much monotonous work. Celsey Evans started the company in 1995 by herself, but quickly employed 4 colleagues within a year. These first 5 employees form the inner circle of management for the Airdevils. At date, the company employees 115 people and has a steady stream of repeat customers. However, as of late customers have been complaining about the Airdevil’s quality of performance and employees are complaining about decrease job satisfaction. The founder of the company, Celsey, has hired Dream Teamworks—an organizational psychology consulting firm—to arrest the deteriorating situation at the Airdevils. In all, Dream Teamworks hypothesizes that employee dissatisfaction is the result of their suggestions not mattering and monotonous routine and suggests that to fix the problem a...
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...Improving Organization Retention Paper Tina M Link PSY 435 Feb 2, 2015 Christopher Reid Improving Organization Retention Paper JC’s Casino is the biggest casino’s that has full service and a great casino in Las Vegas, Nevada. Many business in the area has acknowledged JC’s Casino as a welcoming and accommodating work environment; with excellent wages, generous benefits, and a dedication for advancement for the employee’s. Lately JC’s Casino has come across some problems with the housekeeping staff, and casino dealers. JC’s Casino has hired on a consultant to assist with retention and work problems. This consultant will focus on both areas by pointing out all the problems and work stressors. They will make suggestions, and apply new job motivation strategies to assist with the retaining of employees and recruitment procedures. The consultant will assist by teaching group management to help highlight job gratification by decreasing all the counterproductive actions, and assist them by supporting productive ones. By gathering all information from HR (human resources), and housekeeping director it has been confirmed that JC’s casino’s main issues is employee related. An elevated retention level for both of these areas has decreased amount of workers, and has caused problems amongst employees and managers. To further investigate the problem the consultant has reviewed the exit interviews, done interviews with the housekeeping, and casino dealers to find out what problems...
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...Delirium can be caused by of exposure to toxins, use of or withdrawal from drugs or alcohol, electrolyte imbalances, high body temperatures, or medical illness (Hansell & Damour, 2008). Individuals that are delirious can forget who another person is and lose track of their surroundings. In addition people who have delirium changes in cognitive capacity such as memory loss, disorientation, or language problems (Hansell & Damour, 2008). This disorder can sneak up on a person as well as be short lived. Dementia usually involves a gradual and permanent decline in cognitive functioning. Dementia unlike Delirium is permanent and get worse over time Dementia is loss of memory. Memory impairment usually increases as dementia worsens over time: in the early stages of dementia, a person might not remember events from the last year, but in the later stages he or she might not recall what happened during the last 10 years (Hansell & Damour, 2008). Amnesia is a disorder where a person cannot remember what happened before the event that caused amnesia. A person that gets amnesia can have trouble learning new things as well. In contrast to dementia and delirium, organic amnesia involves memory impairment that occurs in the absence of other cognitive impairments (Hansell & Damour, 2008). Delirium and Dementia happens at an older age unless the individual has had mental disorder. Delirium can also occur in young children that have extremely high fevers certain medical illnesses...
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... In the world of rapid changing environment and globalization, for an organization to compete favourably and competitively, the performance of their employees goes a long way in determining the success of an organization (Ajila and Abiola 2004). Both public and private sectors organizations are putting increasing attention on human resource management to maintain and motivate its most valuable and worthy assets, the employees. According to Catalini (2012), organizations are taking more of a proactive stance towards ensuring employees are satisfied with their place of employment and feel a level of commitment and connection to employers. Back then, employee satisfaction is often not a primary focus of an employer. Organizations routinely focus on finances, production, and pleasing customers and neglect the impact their actions or lack of action has on employee satisfaction. The consequences may be seen in products or services that are not up to standards and an increase in turnover and increase in cost for employers. Hence, finding the right balance between employee satisfaction and its enhancement of employee motivation and performance is imperative as it will have positive effects on several aspects of an organization, including lowering turnover rates and increasing productivity and profit. The use of rewards has been found over the years to be one of the management tools in the organization to increase job performance. Besides, it is common to offer employees attractive...
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...organizational behavior (OB) as "the study of human behavior in organizations". OB is also a multi-disciplinary study, taking knowledge from social and behavioral sciences and applying it to real-world situations. Or Actions and attitudes of individuals and groups toward one another and toward the organization as a whole, and its effect on the organization's functioning and performance. Organizational behavior (OB) and its affiliated subjects helps us understand what people think, feel and do in organizational settings. For managers and, realistically, all employees, this knowledge helps predict, understand and control organizational events. There are three determinants of behavior in order to make an organization more effective: individual, groups, and structure. The people within the organization and their behaviors affect the performance of the organization. There are a number of behavioral disciplines that contribute to OB: psychology, sociology, social psychology, anthropology, and political science. There are lot of challenges and opportunities today for managers to use OB concepts. 1.2 Organization behavior concept In every field of social science, or even physical science, has a philosophical foundation of basic concepts that guide its development. There are some certain philosophical concepts in organizational behavior also. The concepts are; Individual differences, Perception, The nature of organization, Social Systems, Mutual interest, Ethics and Motivated behavior...
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...The Importance of Interpersonal Skills * Understanding OB helps determine manager effectiveness * Technical and quantitative skills important * But leadership and communication skills are CRITICAL * Organizational benefits of skilled managers * Lower turnover of quality employees * Higher quality applications for recruitment * Better financial performance What Managers Do * They get things done through other people. * Management Activities: * Make decisions * Allocate resources * Direct activities of others to attain goals * Work in an organization * A consciously coordinated social unit composed of two or more people that functions on a relatively continuous basis to achieve a common goal or set of goals. Four Management Functions * PLAN: A process that includes defining goals, establishing strategy, and developing plans to coordinate activities. * ORGANIZE: Determining what tasks are to be done, who is to do them, how the tasks are to be grouped, who reports to whom, and where decisions are to be made. * LEAD: A function that includes motivating employees, directing others, selecting the most effective communication channels, and resolving conflicts. * CONTROL: Monitoring performance, comparing actual performance with previously set goals, and correcting any deviation. Mintzberg’s Managerial Roles Ten roles in three groups (Exhibit 1-1) * Interpersonal * Figurehead, Leader...
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...CHAPTER 1 - INTRODUCTION TO ORGANIZATIONAL BEHAVIOR CHAPTER OBJECTIVES After reading this chapter students should be able to: 1. Define organizational behavior (OB). 2. Identify the primary behavioral disciplines contributing to OB. 3. Describe the three goals of OB. 4. List the major challenges and opportunities for managers to use OB concepts. 5. Describe how OB concepts can help make organizations more productive. 6. Discuss why work force diversity has become an important issue in management. 7. Explain how managers and organizations are responding to the problem of employee ethical dilemmas. 8. Discuss how knowledge of OB can help managers stimulate organizational innovation and change. LECTURE OUTLINE I. THE FIELD OF ORGANIZATIONAL BEHAVIOR A. Definition 1. Organizational behavior is the systematic study of the actions and attitudes that people exhibit within organizations. (ppt 4) 2. Key parts of the definition a) Systematic study (ppt 5) 1) The use of scientific evidence gathered under controlled conditions and measured and interpreted in a reasonably rigorous manner to attribute cause and effect. (ppt 6) 2) OB—its theories and conclusions—is based on a large number of systematically designed research studies. b) Systematic study of actions (or behaviors) and attitudes include three areas: productivity, absenteeism, and turnover. (ppt 7) 1) Managers clearly are concerned...
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...to hire and keep qualified employees. 2. What do managers do in terms of functions, roles, and skills? Answer: Strength of an organization mostly depends on the managers. Good managers discover how to master four basic functions: planning, organizing, leading and controlling. As the planning function, managers have to define an organization’s goals, establish an overall strategy for achieving those goals, and developing a comprehensive set of plans to integrate and coordinate activities. As the organizing function, the designing an organization’s structure could be noticed. As an example: they should organize who reports to whom, who has to deal with costumers, what takes are to be done and so on. As the leading function, managers should motivate employees, direct their activities and find out the most effective communication ways. As the controlling function, managers must control organizations performance and compare it with previously set goal. If the things are not going as they planed the manager should find the way how to make it better or how should work harder. 3. What is organizational behavior (OB)? Answer: Organizational behavior is a field of study that investigates the impact that individuals, groups, and structure have on behavior within organizations, for the purpose of applying such knowledge toward improving an organization’s effectiveness. To make it a general...
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