...“REIT”) is an equity real estate investment trust (REIT). Realty Income is a publicly traded (NYSE: Ticker symbol “O”) and is also known as “the monthly dividend company” which parallels its dividend payout structure. The Company is engaged in acquiring and owning freestanding retail and other properties that generate rental revenue under long-term lease agreements (primarily 10 to 20 years). In January 2013, it acquired American Realty Capital Trust. The Company has an in-house acquisition, leasing, legal, credit research, real estate research, portfolio management and capital markets. As of December 31, 2013, it owned a diversified portfolio of 3,896 properties with an occupancy rate of 98.2%. Of note, the occupancy rate of Realty Income’s portfolio has never dropped below 96% since becoming a public company in 1994. Of the...
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...Q5 Before, NTUC income having the herculean task required not only the upgrading of hardware and application, it also required Income to streamline its decade-old business processes and IT practices for the insurance system. The income’s insurance process were very tedious when the agent had to submitting the documents to the office services department, then there were delays few day for log and sort documents, allocated to underwriting staff, sent for printing, redistributed and storage, then would take about few day again to locate and ship it by courier and re fling. Besides that, despite periodic investments to upgrade the HP 3000 mainframe that hosted the core insurance applications as well as the accounting and management information systems, it still frequently broke down. There cause work would stop and the staff had to choose either data reconciliation or backup. The affected day’s data would be lost and costly and tedious reconciliation would be needed to bring the data up-to-date. In one of the hardware crashes, reconciliation took several months to restore the data loss. In the additional, more serious is the IT team found developing new products in COBOL to be quite cumbersome, and would make halted the system and caused temporary interruption. There was so waster the time and cost in the old system. How well is income prepared for the future, NTUC Income were clearly knew such as this old system not only waster the time and cost, but also impact the company’s...
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...102 Part On e Organization s, Manag ement, and the Networked Enterprise Modernization of NTUC Income CASE STUDY TUC In com e (Incom e ), one of Singapore's la rgest insure rs, has over 1.8 million policy hold ers with total asse ts of S$21.3 billion . T h e insurer e mploys about 3,400 insurance advi sors a nd 1,200 oHke staff, with the majority located across a n e ight hranch n etwork. On Jun e 1, 2003, Income suc ceeded in the migration of its le gacy insura nce sys tems to a di gital web-based system. The Hercul ea n task required not only the upgrading of ha rdwa re and applications, it also req uired In come to stream line its decade-old business pro cesses a nd IT prac tices. Up until a few rea rs ago, Income's insuran ce processes we re ver tedious and paper-hased. The e ntire in surance proces started with custome rs mee ting an agent, fillin g in forms a nd submitting do cuments. The agent would the n submit th e forms a l branches, from where th ey were se nt by couriers to th e Offi Cf, Services department. The co ll ec tion schedule co uld introdu ce delays of two to three days . Offi ce Servi ces would log documents, sort them, a nd then send th e m to departments for und erwriting. Proposals wef(~ allocate d to unde r w riting staff, mostly randomly . Accepted proposals we re sent for printing at the Computer Services de partm e nt and th e n redistribu te d. For storage, all original do cum e nts were packed an d sent to...
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...1.What were the problems faced by Income in this case? How were the problems resolved by the new digital system? -Income had problems with how they process their insurance because it is very tedious and paper-based. The way they do business costs them time, because it takes them more days to finish a certain request for insurance; money, because they need to upgrade HP3000 mainframe that frequently breaks; space, because it is paper-based, all forms were put into cartons and resulted to occupying 3 warehouses. Income’s problems were resolved in June 2003 when they switched to Java based eBao LifeSystem from eBao Technology. Because of eBao’s hi-tech features, it covered Policy Administration, Sales Management, and Supplementary Resources. 2.What types of information systems and business processes were used by Income before migrating to the fully digital system? -Income used HP3000 mainframe that hosted the core insurance applications as well as the accounting and management information systems. They also used COBOL programs that were developed in the early 1980s. With regards to their business processes, Income does all the work manually. From the agent submitting the forms to branches, office services would sort them for underwriting; storage is done by sorting all documents and is put in cartons, where all documents are stored in 3 warehouses. Policy writing is in batch process and information was not available to agents and advisors as a result they loss the opportunity...
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...report the commission income in 2014. REASONING AND AUTHORITY: According to the Regulation §1.451-2(a), under the general rule of the constructive receipt of income, “Income although not actually reduced to a taxpayer's possession is constructively received by him in the taxable year during which it is credited to his account, set apart for him, or otherwise made available so that he may draw upon it at any time, or so that he could have drawn upon it during the taxable year if notice of intention to withdraw had been given. However, income is not constructively received if the taxpayer's control of its receipt is subject to substantial limitations or restrictions”. In this case, we need to determine whether Adrian’s control of the income’s receipt is subject to substantial limitations or restrictions. By looking at the facts that are stated by Adrian, there are two limitations that make her cannot deposit the check and report it in 2013 taxable...
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...would lean more favorable to potential employees if they had a degree. Which makes it one of the main contributing factors people consider graduating from college, because they believe that college guarantees a better life. Which would allow students to earn more money and make a better living for themselves and their families. College grads are reportedly given the better odds on landing a job with higher pay. The sum earnings over a career with having a bachelor’s degree is $570,000 and $170,000 for an associate’s degree. (211) As students prepare to attend college with the hopes of graduating and earning a college degree they are faced with a series of serious obstacles, before it is taken in effect. With tuition rates rising and family income’s lowering students are forced to rely on federal loans. “Federal student loans now total close to $1 trillion, larger than credit card debt or auto loans and second only to mortgage debt, creating serious risk for the individual student and perhaps the system as a whole.” (212) Government aid programs such as FAFSA, a financial aid that has been put in effect to help in state residents with tuition rates. This helps reducing their federal loan amount and increases their return on investment amount. There are many different ways in which your degree and return can differ. Depending on the college institution, college major, future occupation, and most importantly, the probability of completing a degree. (212) While the average return to obtaining...
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........................4 3.1 Information Systems.....................................................4 3.2 IT infrastructure ............................................................4 4.The benefits that Income reap from the new system............4 5.How well is Income prepared for the future?.......................5 1. The problems 1The problems faced by Income in this case: Processes were vary tedious and paper based. Despite periodic investments to upgrade the HP 3000 mainframe that hosted the core insurance applications as well as the accounting and management information systems, it still frequently broke down. The COBOL programs that were developed in the early 1980s and maintained by Income’s in-hose IT team, also broke multiple times, halted the systems and caused temporary interruptions. Transactions processing for policy underwriting was still a batch process and information was not available to agents and advisors in real time. 1.2 How were the resolved by the new digital systems? Income switched to the Java based eBao...
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...located in high traffic area where customers can be reached through advertisements such as newspaper ads. 3.1.2 Demographic Segmentation Demographic segmentation divides the market into groups based on variables such as age, gender, family size, family life cycle, income, occupation, education, religion, race, generation, and nationality. Haagen-Dazs Malaysia focuses in the age and life-cycle group that are from 6-12 years, 13- 18 years and 19-40 years, from children to teenager and to adult. Besides that, Haagen-Dazs also focus on income bracket of consumers. Haagen-Dazs always provide high-quality ice cream with reasonable price to consumer. For the consumers with higher disposable income, they will buy more compare to lower disposable income’s consumers because of the purchasing power is high. In addition, gender is considers as one of the important factors when marketers of Haagen-Dazs Malaysia target their customers. Female consumers are the main group of customer for them to promote their products because female more prefer to eat dessert. Marketers also target...
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...applications on two or more software. * The LAN cables were replaced with faster cables, a fiber-optic backbone, and wireless capability. * Implement a real-time hot backup disaster-recovery center. * Replace entire IT infrastructure with a more robust, scalable architecture. * Minimizing downtime occurrence due to hardware or operating system failure. * Better communication with costumers. Q2. What types of information systems and business processes were used by Income before migrating to the fully digital system? * HP 3000 mainframe that hosted the core insurance applications as well as accounting and management information systems. * The COBOL program that were developed in the early 1980s and maintained by Income’s in-house IT team. For the business process, transaction processing for policy underwriting was still a batch process and information was not available to agents and advisors in real-time. The time needed to...
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...“Accounting for Cash Flow throughout the Business Utilizing Accrual Accounting Practices” Group 4 Kesha Smith Dave Rebar Amber Sabrina Tanisorn Ruengpinyophun February 17, 2012 Table of Content I. The Statement of Cash Flow II. The Statement of Cash Flow The statement of cash flow (SCF) is one major part of basic financial statements. The purpose of the SCF is to provide information about the cash receipts and cash disbursements of an enterprise that occurred during a period (Spiceland, Sepe & Tomassini, 2004, p. 198). The SCF reflects the liquidity and solvency position of a company. It provides inside information on the company’s ability to generate cash from its main operations, and it’s an indicator to help give information on future expansion. It also helps gauge the company’s ability to handle cash effectively. An analysis of the SCF will provide the company information on the funds available to help repay debts and repayment of assets (Lamas & Gregorio, 2009, p. 99). There are three primary elements of the SCF, (1) operating activities, (2) investing activities, and (3) financing activities; there are two other requirements: (4) the reconciliation of the net increase or decrease in cash with change in the balance of the cash account and (5) noncash investing and financing activities (Spiceland, Sepe, & Tomassini, 2004, p1188). Let’s get a better insight of the flow of each activity. Operational activities are the inflow...
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...BC0216 Management information systems Nikita Filipov Group D Case Analysis (Modernization of NTUC Income) 1.What were the problems faced by Income in this case? How were the problems resolved by the new digital system? NTUC Income has a decade-old business processes and IT practices. One of the problems was slow process in exchanging of information between departments. For an instance, NTUC Income packed original documents and sent to warehouses where ,over two to three days, a total of seven staff would log and store the documents. Whenever a document needed to be retrieved, it would take about two days to locate and ship it by courier. Refiling would again take about two days. So it took a lot of time, which would be used in more efficient way. Second problem is that old system used to break down frequently despite a few updates. Therefore , due to the breakdowns , work stopped and it would take a huge time(months) to reconciliate data and bring it up-to-date. Third problem is that here existed long-time consuming process, information was not available to agents and advisors in real-time, also staff didn’t know about who is real customer of their company or not, which led to the loss of opportunities for cross-product sales. Also Machine HP 3000 was not so good , because of poor connectivity to devices of employees , and various departments did not have up-to-date information and had to pass physical documents among each other. Through the new digital systems, these...
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...Financial Statements for 2010: Jaedan Industries | A: Income Statement | For the year ending December 31, 2010 | | | Sales | $42,000,000 | Cost of Goods Sold | $26,460,000 | Gross Profit | $15,540,000 | Operating Expenses: | | Selling, General and Administrative | $1,621,000 | Depreciation | $800,000 | Earnings before interest and taxes | $13,119,000 | Interest Expense | $375,200 | Earnings before taxes | $12,743,800 | Taxes | $4,332,892 | Net Income | $8,410,908 | Dividends paid | $2,102,727 | Addition to Retained Earnings | $6,308,181 | Jaedan Industries | B: Statement of Retained Earnings | For the year ending December 31, 2010 | | | Retained Earnings balance from beginning of year | $1,628,819 | Plus: Net Income for 2010 | $8,410,908 | Less: Cash dividends paid during 2010 | | Preferred Stock | $8,000 | Common Stock | $2,102,727 | Total dividends paid | $2,110,727 | Retained earnings balance (December 31, 2010) | $7,929,000 | Jaedan Industries | C: Balance Sheet | December 31, 2010 | | | Assets | Cash | $3,689,000 | Marketable Securities | $1,836,000 | Accounts Receivable | $5,423,000 | Inventory | $4,118,000 | Total Current Assets | $15,066,000 | Fixed Assets | $14,811,000 | Less: Accumulated Depreciation | $5,960,000 | Net Fixed Assets | $8,851,000 | Total Assets | $23,917,000 | | | Liabilities and Equity...
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...particularly since not that many people comparatively belong to single-individual households, and so by far a majority of individuals would likely only receive half of that full amount, therefore making the amount covered by the income tax be half of many people’s universal basic income. Still, this would only amount to just under $57 a week from every salary for the totality of income taxes taken out. This isn’t too bad, especially when you consider that their salary is on top of the income they already receive from the basic income program. To offset the loss of funds from the removal of the normal income taxes taken out, one could then switch gears into targeting a larger sales and service tax. This would ensure that, regardless of the income’s source – even if it were illegally obtained from the sale of illicit items and other contraband – that income would still effectively be taxed by the fact that anything purchased with it would receive the taxation. One could tweak the tax dependent upon the type of good or service rendered, with necessities and basic staples receiving the lowest tax and things considered to be luxury items ending up with the greatest share of the burden. This would ensure that no undue tax stress is yet placed on those with only meager means while ensuring that those with money for the “extras” in life are suitably asked to pay for the privilege. There is also the fact that virtually all other social welfare programs, such as food stamps and cash assistance...
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...Should Income Inequality be Considered as a Serious Problem that Affects the Health of Most Individuals? Peng Peng AEIS111 Instructor: Roger Frost August 5,2015 With the rapid development of society, people did not have to worry about rising of income and income’s effects. Poor communities tend to suffer different diseases compared to rich people. The rich people will be associated with obesity while the poor are associated with wide range of diseases such as malnutrition, cholera, waterborne diseases and others (Rowlingson, 2011). In the recent years, all this seems different, and the apprehension has majorly shifted. Considering all this truly income inequality does affect the health of most individuals. Income inequality affects life expectancy, disease prevalence and social problems. On contrary, it is argued out that income inequality the main causative agent for health problems (Richard, 2015). This paper is an argumentative essay on how income inequality affects individual health and also identifies if it is the main causative agent or health problems. Firstly, there have been various studies that determine if indeed inequality affects the health of individuals. Those studies such as Whitehall studies have been able to demonstrate a link that is clear between the economic background and the health of individuals.It found out that people living in areas that are poor will die seven years earlier than the people that are living in areas that are...
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...最近從ICMI電子報上看到一篇介紹新加坡保險公司NTUC的Contact Center得獎的文章, 文中介紹NTUC是家新加坡的Local保險公司, 卻能出類拔萃於全世界Fortune 100的Global保險公司, 贏得2008年的“Best of the Best in Customer Service”獎項, 並說出這家公司如何利用創新技術, 打造全方位高效率又能與客戶交心的Contact Center. 客服中心(Call Center)的觀念推廣開來之後, 企業與客人接觸的管道就不只是接客人的來電諮詢或要求服務異動, Telecom和IT技術昇級之後, VoIP和網路化的加持, Call Center已發展成Contact Center, 就是企業與客人接觸的任何管道都希望這一Contact Center來包辦處理, 舉凡任何的產品和服務諮詢, 售前/售中/售後的銷售和服務, 都可透過電話/email/SMS/WebChat/CyberCSR…等管道來服務或接待客人, 因為不是面對面接觸客人, 在銷售和服務的呈現方式, 更要給人親切感和信任感, 相關的作業流程更要有規範和前後一致性, 因為客人看不到你的表情和身體語言(除了目前推出的CyberCSR可以和客人視訊以外), 在說話語氣和溝通的技巧上, 更要能聽得懂客人的訴求和發揮同理心, 以客人的出發點來提供解決方案, 才有可能達到讓客人滿意的結果, 否則, 客人欲求不滿的情緒上昇之後, 就要更高技能的人來安撫客人, 做抱怨處理了. 經營Contact Center當然有很多的指標來衡量營運績效, 基本的服務水準(Service Level)和客戶滿意度(Customer Satisfaction)是不可少, 再針對不同的衡量向度可以在細分成多項指標, 看經營者較注重哪一向度的表現, 再各別要求, 加強Contact Center的質和量的表現維持一定水平, 並依公司戰略目標, 在執行面上逐步完成使命, 為公司省下大筆面對面接觸客人所花的錢, 還能利用電話和網路24*7*365無國界無時差的特性, 配上Data Mining和CRM的技術, 增加公司的銷售額, 並做完所有的產品諮詢和售後服務, 剩下要交給業務員去做的大事就是, 捧好公司這些VIP大客戶, 並收集相關的市場新鮮訊息, 另外再做些Contact Center無法完成的服務異動事務和催收呆帳, 事後回饋給Contact Center以追蹤結案. 至此, Contact Center包辦公司大小事, 提供的價值算是挺高的, 難怪目前大型企業分分建制自己的Contact Center, 並垂直和水平整合集團內旗下不同產業和領域的公司, 由一家主要Contact Center來包辦各家的銷售, 服務, 催收…的大小事, 每一Agent Team就代表一家公司的後勤部門, 後台的資料庫和相關電話電腦系統就要整合並識別每家的產品和服務特性, 將不同的客戶族群分派給相應熟悉此業務的Agent處理, 以完成整個集團開張一天的大小事, 並將所有服務記錄回寫系統存查, 並同時依集團CRM策略, 同步處理這一天來的交易記錄, 讓決策者能定時能收到想看的客戶經營計劃和進度報告, 任何的Campaign和Event的推出, 也不出此龐大系統的多工支援. 工作和生活能如此愜意自在, 強大的IT技術支援, 成熟的作業流程和豐富的客戶體驗是不可少的投入元素. _______________________________________ About...
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