...called Model Incorporated and offer superior Information Technology products and services to small, medium, and large sized businesses with information technology and security needs. However, our focus is our ongoing security and supporting roles for companies who use voice over internet protocol or VOIP services. A recent article in PC Magazine explains that “issues get worse with VOIP calls, which have all of the security issues of the Internet and personal computing. If the person you're calling has a conventional phone line, you've got both kinds of security threats” (Spector, p. 1). As the technology for VOIP expands more cybercriminals will attempt to steal any bit of information that they feel my be profitable if sold to another firm or used by the criminal enterprise in course of a day. Spector continues from page two stating “the digital data of a VOIP call can be intercepted anywhere along the complicated path from your router through the multiple servers until it goes out to the analog phone network. Assuming your VOIP service doesn't encrypt calls, whoever intercepts it can listen to it… (Spector, p. 2)” Model, Inc. started as a small local network repair company until landing an account with Chase Bank in Arizona 10 years ago that changed everything. Mr. Model created the firm using his values and ethics and as time went by the compliance department changed a few policies but Integrity has been and always will be the most important character trait that Mr. Model...
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...learned that value does not start with the customers that are coming to use your product or services. It’s the people that work behind the senses, it’s the guy that is handling your luggage, it’s the clerk that is helping you board the plane, and it’s the person flying your plane. This is where the value begins, because in so many companies that do not treat their employees with the respect they deserve and so the employees do not value the company or the people that are coming to use the products and services that they offer. If each company embraced their employees as someone who owns a piece of the company then they will start to learn how to grow the business. JetBlue started this concept by building a company on personal values, before anything. They didn’t want a mission statement that was a mission to understand, they wanted something that had meaning for the employees, for the customers to understand and respect. The value of leather seats, uncommon amount of legroom, free satellite television at every seat, airplane yoga, assigned seat, ticketless travel, no discount seat and “TrueBlue” loyalty program is something that would mean nothing if the people offering those things didn’t give you the customer service experience of a lifetime. Some of the key successes to JetBlue is that they have found out what is important to people, people go to Wal-mart for cheaper prices, but they go to Target for cleanliness and great customer services, people are looking for more than just...
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...Kenneth articulated below key career incidences which really shaped his career as ethical leader and helped him promoted to the top position in American Express. Integrity and Trust: Integrity is the fundamental and key principle of ethical leadership. As per Kenneth, integrity means consistency of words and action and to build the trust in people leader needs to exhibit consistency of word and action. Kenneth was able to build the trust in 150 year old, bureaucratic organization by consistently delivering on what he promised and able to motivate people for bigger vision in the interest of the company. Vison: After assuming CEO position, Kenneth articulated clear and galvanizing vision for American Express. In 1980, he turned around the merchandize business process by supplying and distributing it through mails. He expressed and convinced his vision for more flexible and sustainable delivery process to key departments in American Express like operations, marketing and customer service and created streamlined and long lasting business processes. This helped American Express to focus on individual customer needs, faster delivery and greater value added services to the customer. Service: Kenneth believed and demonstrated ethical leadership by building trust and providing greater service to American Express customers....
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...guide an organization and define how people interact with one another and can reveal what an organization values most. Organizational values are a starting point for any business, which can include many elements from ambition and competency to integrity and flexibility. This paper will reveal how my personal values align with an organization’s values such as Kudler Fine Foods. The results from the Williams Institute Ethics Awareness inventory will identify how these personal values would impact performance if I were a manager at Kudler Fine Foods. Personal Ethical Perspective and Style After completing the Williams Institute Ethics Awareness self-assessment, I learned that my ethical perspective is focused on character and what it is good to be, rather than what it is good to do. The assessment also revealed that I believe ethics should focus on ways to help people achieve more excellence and that I tend to look beyond individual actions and examine character. My ethical style indicates that ethics relies on the ability of individuals to make sound morale judgments and that I value qualities such as honesty, wisdom, and integrity (Williams Institute Ethics, 2006). The assessment states that I strive to be a person of wisdom and integrity, but that I need to develop in practical wisdom and sound judgment within individuals to help him or her make ethical decisions. The most interesting result of the assessment was realizing areas of frustration in addressing ethical issues. For...
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...individuals, employee problems in the workplace, and the significant increase in unethical business practice” (Nonis and Swift, 2001, p. 2). The value a person believes in defines his or her character. According to University of Phoenix Week Six Overview (2008), Ethics Awareness Inventory Scoring summary reports the author’s ethical profile most closely align with character and least aligned with equity. Some of the character qualities that the author possesses consist of honesty, integrity, dependability, and loyalty. The learner’s personal values align with the core values of the commissioned corps of the U.S. Public Health Service, which consist of leadership, service, integrity and excellence. According to U.S. Department of Health and Human Services (2008): Leadership provides vision and purpose in public health through inspiration, dedication, and loyalty. Service demonstrates a commitment to public health through compassionate actions and stewardship of time, resources, and talents. Integrity exemplifies uncompromising ethical conduct and maintains the highest standards of responsibility and accountability. Excellence exhibits superior performance and continuous improvement in knowledge and expertise as a public health officer. (para. 1) The author is proud to incorporate these values...
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...Walton, the founder of Wal-Mart, to the values incorporated in this company and its organizational plan to find whether or not the values are in alignment. Origin and Subsequent The origins and subsequent evolution of personal and workplace values within Wal-Mart are truly important to the structure of this organization. Wal-Mart has developed there business structure back in 1962 on these three basic beliefs: respect the individual, service the customer and strive for excellence. The origin reflects in the original beliefs that Sam Walton instilled in the company from day one are subsequently the same values that have evolved over the years. They may have not evolved in the since where they have changed but they have evolved where they are strictly and continuously enforced by all stores, in all locations, for all customers. Wal-Mart expands from there three basic beliefs and honor there open door policy which allows there to be open communication with management and associates, the sun down rule which focuses on addressing any customer service issues in which may arise by end of business day the best way they can. Then they encourage the grass root...
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...prepayment from its customers suddenly terminated its business without prior notice, leaving its customers and credit-issuing banks in great loss. The customers did not receive the service they supposed to get from Wellness Village and as a result, the bank faced credit risks that some credit customers refused to pay. The owners knew the closed-down of the spa beforehand, but they still sold prepaid packages dishonestly. A concern is thus raised whether the owners and managers of a business are ethically right to ignore their responsibility and integrity in the pursuit of self interests and benefits, which could impose potential damages and losses to customers or other related stakeholders. Businesses have evolved into many distinctive forms, but for all of them the goal to maximise their profit is nevertheless in common. This everlasting aim of business is more or less in line with ethical egoism theory that ‘it is necessary and sufficient for an action to be morally right that it maximises one's self-interest’ (The Stanford Encyclopaedia of Philosophy, 2010). According to this theory, the spa owners’ irresponsible and dishonest act was ethically correct and should be encouraged. Contrastingly, in the view of Ethical Altruism, such act is definitely unethical as it states ‘only actions having for their object the happiness of others possess a moral value’ (Catholic Encyclopaedia). The spa owners apparently did not sacrifice for its stakeholders such as customers. Besides, a more...
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...Integrity Glove™ Plan December 10, 2014 Russ Sumpter Table of Contents I. Executive Summary 3 Description of Business 3 Mission Statement 3 The Product 3 Market Analysis 3 Future Projections 4 Financial Overview 4 II. Market Analysis Summary 4 Industry Analysis 5 Market Trends 6 Barriers to Entry 6 Changing Forces 6 Customer Analysis 7 Competitor Analysis 7 Critical Success Factors 8 III. Business Implementation and Evaluation 8 Implementation Plan 9 Evaluation 9 I. Executive Summary Description of Business Increasing demand for accurate score keeping coupled with advances in golfing technologies and the ever expanding locations of golf courses have dramatically altered the golfing world by making golf courses more accessible and have leveled the playing field between novice and experienced golfers. However, unlike times past when scores were tallied based on personal integrity, there is now a way to keep a golfer honest about their score keeping. . This will be accomplished by partnering with local golf courses to promote this new technology during the initial roll out phase of the Integrity Glove (IG). The company will provide a select few North Texas golfers with an opportunity to try out the latest innovation in golf scoring equipment at their preferred course. Innovations that improve the accuracy of scoring will enhance the competition and enjoyment of the game for all parties involved. Scoring has traditionally been a function...
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...Value Alignment United Parcel Service (UPS) a global organization and the members of Team B have a common cultural attitude. They both have a set of core values that give them a starting point for every dilemma encountered and every decision made. Core values are, according to "Definitions Of Anthropological Terms" (n.d.), “attitudes and beliefs thought to uniquely pattern a culture.” (para. Core Values). Here, we will discuss the alignment of core values between UPS and Team B. First we will discuss a brief history of UPS and what activities UPS engages. We will specifically discuss the core values that UPS follows as it executes those activities, and we will define the core values. We will then discuss the core values of Team B, and how Team B uses these core values to execute its tasks as an entity in the academic environment. Finally, we will analyze the alignment of the core values between UPS and Team B, and discuss if the members of Team B would consider working for UPS. Table 1 depicts the degree of correlation between UPS and Team B as part of this analysis. History UPS is a global organization that has a rich history spanning 107 years. UPS started a humble existence operating out of a basement and making deliveries on foot and bicycle. UPS continues to follow the inspiring teachings of Jim Casey who was 19 years old at the time and a founder of UPS. (United Parcel Service of America, Inc, 1994 - 2013). According to United Parcel Service of America, Inc, (1994 - 2013)...
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...Integrity in a Manager Linda Tualla MGT230 Karen Hatfield November 7, 2011 Integrity in a Manager It is often quoted “talent will get you in the door,” but the character is what allows you to remain. Fine professional values and solid ethical behavior encourage the building of a person’s character, which directly affects his or her career success. One such valuable attribute of our character is integrity. Integrity is essential to an excellent manager. Integrity is defined as “a quality of character requiring honesty and courage, a virtue necessary for trust, the most important quality desired in a leader” (Manning & Curtis, 2007, p. 398). When asked about their favorite manager, many people will agree on the traits that define integrity. Two primary responsibilities as managers are managing department functions and managing people. Balancing the two can already be difficult, but the major challenge would have to be managing the workforce. Employees look to managers for guidance, honest feedback, and leadership. Managers who guide with integrity give performance reviews with sincerity, honesty, and directness when providing feedback to their employees. Someone who conducts regular performance evaluations is considered someone who devotes the time to review employee performances on-the-job to prepare an objective and truthful evaluation. This manager is sincere with his or her employees about their strengths...
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...Challenges in the Global Business Environment Jusef Strayer University BUS475: Business and Society Challenges in the Global Business Environment We as consumers always want to understand the motive and integrity behind the companies that we buy from. Whether it is to make profit for their company and genuinely provide for the consumer, or to solely make profit for themselves. As consumers, one wants to be reassured that when we do purchase products from these companies that manufacturers will always remain respectful and empathic with issues that arise, have the consumers best interest at heart, and more importantly is the company ethically sound about decision making, and do they hold veracity when it comes to the reliability of their company. One could ask what is ethics and conduct? Ethics is depicted as, “rules of behavior that is based on ideas about what is morally good and bad,” (Merriam-Webster, 2014). Conduct is described as, “ a mode or standard of personal behavior especially based on moral principles,” (Merriam-Webster, 2014). Companies hold a Code of Ethics and Conduct to “guide and reference its employees on how the business should be operated. It also clarifies an organization's mission, values and principles, linking them with standards of professional conduct,” (Ethics Resource Center, 2009). Throughout this paper we will observe the Code of Ethics and Conduct of three major companies, AT&T, Verizon, and Sprint Wireless, and compare each code to...
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...Some external factors that affect the four functions of management include technology and globalization. The need of technology and globalization takes organizational planning in order to keep up with the increasing demand of readily available products at Amazon across the world. One major factor to a company’s success is the moral and ethical integrity of Amazon’s management team. Amazon’s ethical stance determines the quality of employees the company is able to retain, as well as maintaining their loyalty to the company. If managers display ethical integrity, the employees would be stimulated to perform well, building leadership within the company. If Amazon does not practice ethical integrity, the employees do not perform to their best. This may cause late shipments, or damaged product. This low quality performance would be hard to turn around since they stem from the company's missed opportunity. Likewise, the ethical integrity of Amazon reflects on their customer patronage, ultimately leading to the success of the company. A customer who is confident that they will get the goods or service, on the terms promised, will be a customer who...
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...Metrotek strategic direction. Finally, I will evaluate how the company addresses customer needs and critique how it achieves competitive advantage. The mission of Metrotek is to provide staffing solutions to companies as well as job seekers to promote economic growth and stability. To accomplish our mission, we offer flexible staffing options. We offer contract, contact-to-hire, and direct placement options. The staffing areas we service include clerical, light industrial, and professional along with human consultations. Metrotek focuses on you and your business. We recruit and place based on our custom match philosophy. Simply put, what the customer wants the customer gets. Metrotek staffing services are designed to fit business needs. Our process focuses on you and your business because our customers are our top priority. From contract, contract-to-hire, and direct placement, we offer placement options that will deliver the right solution. Metrotek vision is to become the first choice for staffing services in North Texas. As a company, Metrotek is committed to its values on which it acts. It always will conduct business fairly and with integrity. It will conform to professional standards of conduct. It will develop trustworthy relationships through its successful staffing programs it will implement. Metrotek will make a worthwhile contribution to society by providing employment and services. As a company we particularly can make an important contribution to the common good...
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...Access to network and any software, hardware, business related assets will be managed by roles and responsibly. HHI promotes training for policies and procedures to ensure the integrity of our customers. 2.0 Purpose The purpose of the Access Control Policy is to ensure that sensitive financial information is kept secure and available to those who have the authorizations to access information. 3.0 Scope The scope of this policy is for all employees to protect the integrity of access to accounts. 4.0 User Policy This policy displays user’s access on a need to know roles to provide integrity and confidentiality to customers and employees of HHI. They will also be given Unique ID’s to access the computer systems. This policy pertains to new and existing users. Dept. Mgr: will oversee all employees and ensure that candidates are properly trained. Customer Mgr: will oversee operations from costumer services and cashiers. Customer Service officer: will be in charge of cashiers and customer service. Cashiers/Agents: trained to handle PCI DSS and company policies. Marketing: with limited remote access to authorized information. | Network | Application | Remote | Financial | Dept. Mgr | * | * | | * | Customer Mgr | * | * | | * | Customer Service officer | * | * | | * | Cashiers/Agents | * | * | | * | Marketing | * | * | * | | 1. Access control policy: Who has access to authorized...
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...respect, responsibility, fairness, caring, and citizenship, are standards that apply to all people and should definitely be held high within the workplace. Social Responsibility is the obligation of a business to contribute to society. Chipotle’s social responsibility affects employees, customers, investors, the community, and the environment. Chipotle Mexican Grill opened in 1993 by a man named Steve Ells. The mission of the company is putting a focus on food with integrity, great service, and teamwork within their many restaurants. The opening statement of Chipotle’s Code of Conduct is as follows, “Chipotle is committed to the highest standards of integrity in all of our activities and compliance with both the letter and spirit of the law. We expect that you will reflect these standards in your day-to-day dealings on our behalf. This Code of Conduct is for all employees, Officers, and all members of the Board of Directors. It is a guide to ethical behavior” ("Code of conduct"). All staff members at Chipotle are expected to fulfill the mission of the company while complying with the code of conduct and using ethical behavior. Chipotle’s opening statement enforces the importance of integrity and compliance while employees are employed with the company, and is a clear and concise expectation that employees are able to understand and comply with. Another important area within Chipotle’s code of...
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