...Unit 4 business communication Explain the different types of information, their sources and purpose that exist for a chosen business, I have chosen Tesco. Telephone Purpose of information - communicating to someone via telephone can be fast way to give someone important information for example a change in time for an important business meeting. Telephoning someone is much more personal than emailing or sending a letter. One disadvantage of telephoning someone is that you don’t always have single and sometimes people have their phones switched off, this is not good if you need to make an urgent phone call. But you can always leave them a voice mail message. Source of information(internal and external) - one way a phone call could be internally used by Tesco is if a manager needed extra staff urgently he or she could ring up staff they think would be able to make it in such short notice. One way Tesco could externally use a phone call could be to contact a customer about a complaint they made. Face to face Purpose of information – face to face is a lot more personal than a phone because you can see their body language and f acial expressions, for example you can see whether they are showing signs of confusion so you can slow do and try and explain what you are saying more clearly. By talking to someone in person you can give them more direct information. Source of information (internal and external) – one example of internal face to face use In Tesco would be if an manager...
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...Question 3 0 out of 4 points How many functions of external and internal correspondence does your text identify? Selected Answer: Incorrect a) two Correct Answer: Correct b) three Question 4 4 out of 4 points Another word for template is Selected Answer: Correct c) macro. Correct Answer: Correct c) macro. Question 5 4 out of 4 points How many key types of basic communications from an institution to an individual does your text cite? Selected Answer: Correct d) three Correct Answer: Correct d) three Question 6 4 out of 4 points Collection letters, like other transactional communications, are constructed to get the desired Selected Answer: Correct b) result. Correct Answer: Correct b) result. Question 7 4 out of 4 points The three forms of business letters discussed in the text are Selected Answers: Correct Full Block Correct Semi-block Correct Simplified Correct Answers: Correct Full Block Correct Semi-block Correct Simplified Question 8 4 out of 4 points The correspondence that conveys information inside a single business entity is defined as being Selected Answer: Correctc. internal. Correct Answer: Correctc. internal. Question 9 4 out of 4 points The correspondence that transfers information between one entity and another is defined as being Selected Answer: Correcta. external. Correct Answer: Correcta. external. Question 10 4 out of 4 points The business letter form that the text says...
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...MEMO To: CEO From: Accounting Manager Date: February 19, 2013 Re: Need for internal managerial accountant Dear Chief Executive Officer, This is a memo that will state the reasons why and benefits of hiring another managerial accountant. As we all know, the significance of a trustworthy accounting department is essential in any business. Accounting is specifically the most important department of a business for the simple fact that it deals with the company’s money statuses. This includes where a business can and can’t go financially and what it has and has not accomplished in terms of financial objectives. It is essential that a business have a strong internal accounting system because it can mean monetary success or failure. An internal accounting system includes the maintenance of the company’s finances in terms of short as well as long-term goals, strategy formulation for revenue, operational direction and control of the company’s finances, and the organization of resources and assets aligned with the desired budget within the company. All of these duties will be separated and given specifically to the new internal accounting manager. It is desired that a position be made specifically for these duties because of the importance in the company’s finances. One can not get too overwhelmed with other aspects and/or factors within the company to make mistakes or over or under budget the company. There should be a main focus so there are no unanalyzed risks involved. (Wild and...
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...Business Memos A memo, short for the word memorandum, comes from the Latin word memorandus, which means, "to be remembered." It is a compact written message designed to help someone remember something. Unlike letters, the external communications of a company, business memos are an internal form of communication and it is standard practice to save them. Their objective is to deliver information or instructions and writing them in a sensible manner that the information is delivered with more meaningful note and its impact on its reader is also serious. Confined to a single topic, each interoffice, interdepartmental and company - wide memo becomes part of the institutional memory of an organization. They record daily activities and eliminate the need for time-consuming meetings. As historical documents they are often referred to when writing reports or resolving disputes regarding past activities. In short, they speed up the daily business of doing business; they keep people who need to be kept in the know, in the know. When a business organization designs an official letterhead it often also designs an official memo sheet, complete with a company logo featured at the top of the page. Besides having a professional look and feel, preprinted memo sheets often provide specialized information fields that accommodate specific procedures for expediting in-house communications. Memos Types 1. Informational Memos 2. Instructional Memos Informational Memos is an in-house...
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...Communication Methods MGT 505 Staci Jones August, 24, 2013 Dr. Stephanie Lyncheski Strayer University 1. First choose five different communication methods listed in chapter eight, and identify an advantage for each of them. In the business world memos serves multiple purposes, but regardless of their intended purpose it should reflect standard formatting elements. Because most organizations are quite large and diversified, memos provide an effective means of internal communication. According to (Rzadkiewicz, 2013) some advantages to communication, memos are convenient because not only is it easy to prepare and fast to transmit but also requires little time to read. It also provides a written record both for the recipient and the sender, which helps clarify information and prevents misunderstandings. The disadvantage of using electronic memos is that they do not provide the ability to read body language. The sender has to take additional time to write a draft form, proof read, grammar check, before the memo is sent. Also, email communication lacks important nonverbal communication, such as tone of the voice, which helps one to understand the message. Face to face communication is the foundation of communications. Once the foundation is established, it enables all forms of communication. It forms a personal connection that builds trust and minimizes misinterpretation and misunderstanding (Martin, 2007). The advantages of face to face communication is being able to...
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...to the business and customers. This document outlines the need and focus of identifying, communicating, and resolving these serious issues within the Enterprise Technology and Operations (ETO) environment. 2.0 POLICY SCOPE This Policy focuses primarily on Tier 1 (critical) applications and services, as defined by the Bank Impact Analysis report and maintained within the Fusion database. Those primarily involved in the Critical Incident Management Policy include:...
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...incurred $15,000 in educational expenses in the course of earning a MBA. You want to deduct these expenses as an employee business expense in your tax return since your employer does not have an education expense reimbursement program. Issue The issue is (1) whether the education was required to keep your present salary, status or job and/or the education maintains or improves skills needed in your present work, and (2) whether the education was needed to meet the minimum educational requirements of your present trade or business, and (3) whether the education is part of a program of study that will qualify you for a new trade or business. Rule It has been established that education expenses can be deducted as business expenses when the education maintains or improves skills needed in your current work but the education was not needed to meet minimum requirements and did not qualify you for a new trade or business. Publication 970 (2011) Tax Benefits for education Federal Tax Regulations, Regulation, §1.162-5., Internal Revenue Service, Expenses for education Singleton-Clarke v. Commissioner, T.C. Summary Opinion 2009-182, Allemeier v. Commissioner, T.C. Memo. 2005-207 Blair v. Commissioner, T.C. Memo. 1980-488 Sherman v. Commissioner, T.C. Memo. 1977-301 Link v. Commissioner, 90 T.C. 460, 463-464 (1988) Schneider v. Commissioner , T.C. Memo 1983-753, Analysis You have worked in administrative field in your current and previous job for couple years. It...
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...BUSINESS LETTER STYLES Seven letter styles have been established for use in business offices.. 1. Full block-All lines of typing begin on the left hand margin. There are no paragraph indentions. Letters that are typed in the full block style are always single spaced EXAMPLE: 2. MODIFIED BLOCK STYLE In this style the date line , the complimentary close and the signature are aligned with the right margin. All other parts except the letter head, printed matters starts from the left division. Between the parts and paragraphs of the body of the letter double spacing is given whereas there is a single spacing within each part and paragraph EXAMPLE: 3. Semi block- This is like the block style except the paragraph of the letters are indented and complementary close are placed at the right margin EXAMPLE: 4. INDENTED STYLE Oldest form of business letters. This require first line to begin at the margin and the subsequent line to begin five spaces away from the beginning of the previous line. A comma follows each line and a full stop is put after the last line. EXAMPLE: 5. Hanging Indented (Inverted)-The hanging indented style is identical the semi block format except that the first line of each paragraph is typed flush with the left margin and all lines following are indented five spaces. This style is usually seen only in advertising letter, where it’s unique paragraphing catches the eye. EXAMPLE: 6. Memorandum Style Memos are short internal...
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...Workplace Communication Comparison Written communication method | Purpose in the workplace | Technical or expository writing | Why the classification was chosen | E-mail | Written copy of a message that can be useful for reference | Both | An email can be sent to colleagues discussing business or used as an information tool for potential customers. | Memo | Internal form of communication intended relatively short messages between staff members | Technical | Memos are used as internal correspondence with a business | Letter | Used to communicate outside of the company | Expository | Written record of correspondence, can be useful in event the of a dispute | Manual | To provide instruction on the use of programs or products within a business | Technical | Explains how to use a product or program | Website | Used to boost sales and strengthen relationships with existing and potential customers | Both | A website provides information and communication between customers and business or business to business. | Other – Text Messaging | Short messages that replace memos or emails | Both | Short messages between employees within a business or to a mass crowd (Amber Alert) | 1. What is the most common form of written communication in your workplace or in a workplace with which you are familiar? Is expository writing or technical writing the most common form of written communication in this workplace? Who is responsible for most of the technical writing in this workplace...
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...Tax Research Memo TO: John Bonham FROM: RE: Alex and Aubrey Jones (tax year 2010) Facts: Alex Jones is a computer engineer living in Phoenix, AZ with his wife Aubrey, who is an attorney. He is an independent contractor at ABC Inc, a small software company. His contribution is on an application that can locate donut shops. The Jones family owns a Christmas tree farm in Oregon. They own the farm since they report the joint federal income tax return about this farm as a sole proprietorship. The Jones also has a home in Honolulu, Hawaii, and put 2 million dollars on remodeling the house. Now the house is leased. The couple who leased Jones' house is running the bed and breakfast business in it. The Jones also have a house in Aspen, Colorado where they stay occasionally when skiing season comes. The family owns a personal jet which costs them 4 million dollars in 2000 for their different types of convenience. It costs about half million every year for them to operate the jet including depreciation. Alex and Aubrey have the records and of the usage of the jet in 2000. They had 15 times flying to Oregon farm, twice to Hawaii home, 8 times to Colorado home, and twice to computer conferences, which happened in San Jose, CA and Seattle, WA. The Jones family reported in 2010 Joint Federal Income Tax Return, the jet expense of half million dollars as a business expense, so that this item is eligible for a tax deduction. However IRS agent Robert Plant, disallowed...
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...1. P. Kemezis and W Clasgall, 'ATexas Wildcatter Cashes in on French Oil," Busrhess W-eek,'tsllay' ' 1985, 106-10i. 2. The dominant companies in the oil and gas industry include such firms as ExxonMobil and ConocoPhillips. These firms are often referred to as the "majors' or simply as "Big Oil." 207 208 !': $1 iil {r i. $- :..1 sEcTtoNTHREE INTERNALCournollssuas of oil and gas exploration by employing a rough-andtumble business strategy. Lee recognized that the large domestic oil firms in the U.S. had already identified the prime drilling sites in this country. So, Lee decided that Triton should focus its exploration efforts in other oil-producing countries, particularly in regions of those countries largely overlooked by "Big Oil." During Lee's tenure with Triton, the company launched exploration ventures in Argentina, Australia, Canada, Colombia, France, Indonesia, Malaysia, New Zealand, and Thailand. In the early 1970s, Triton discovered a large oil and gas field in the Gulf of Thailand. Recurring disagreements and confrontations with the Thai government stymied Triton from developing that field for more than l0 years. Lee's experience with the Thai government taught him an important lesson: If Triton's exploration ventures *.re io be successful in foreign countries, the company had to foster good relationships with key governmental officials in those countries. Lee created Triton Indonesia, Inc., a wholly owned subsidiary...
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...Whistle blowing is an act to disclose an organizational wrongdoing to parties that can take action. Sherron Watkins was the vice president of Enron Corporation that became a whistle blower in 2001. She sent an anonymous memo to Enron Chairman Kenneth Lay regarding the misstatements on the financial report. Enron hired lawyers from Vinson & Elkins to do an investigation on the financial misstatement allegations (Ackman, 2002). According to the memo from the investigations, after Watkins identified herself Lay held a meeting with her to discuss about her concerns regarding her allegations. The memo failed to indicate what Lay told Watkins. The investigation from Vinson & Elkins concluded that the questionable transaction that Watkins was concern about appeared proper (Ackman, 2002). Dan Ackman from Forbes argued that her action was not considered as whistle-blowing because she did not send the memo to parties that can take disciplinary action but actually provided legal cover for Kenneth Lay. Also, the fact that Watkins warned Lay about the misstatement of financial report indicates that Lay was not aware about the problem and did not do it on purpose. Watkins tries to put the blame mostly on Enron’s auditor Arthur Andersen and Vinson & Elkins and continued to provide cover to Lay and the board. Attitudes towards Whistle Blowing In today’s society, whistle blowing is viewed as misconduct and usually will cost a person’s job. In Watkins case, she said that Enron’s former Chief...
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...COM 3150 Midterm chapter 1-7 Assignments: 2 memos 4 business letters 1 report 5 grammar quizzes in class 1 grammar exam 2 textbook exams 1 business presentation (speech) Tonight Memos direct pattern frontloading (when why how) Listen (When why) Parallelism plain language business text format Subject good Memo- internal communication Letter- External Subject line- Important to be extensively informative. Direct- Main idea first details later (good news, neural news)- Audience will be happy to neutral Indirect- Details first, main idea later (bad news, persuasion)- Audience is hostile to uninterested Frontloading- getting to the purpose in the first sentence. The body: organize information and explanations logically. use numbered and bulleted list consider headings Parallelism-Items in the list need the same grammatical structure. Goodwill- what you put in the message to maintain the relationship. In hard copy memos: No opening or closing. Sign your initials at the end of the FROM line. Thursday May 16th Qualities if Bus waiting -Main English -Audience centered -positive Quiz 1 -Active vs. passive voice -subject verb agreement Memo 2 -tables -APA documentation First person sing I, me, my, mine, myself We, us our, ours, ourselves Second person you, your, yours, yourselves 1. Use the you attitude 2. Reader benefits (affordable, meets your needs) You attitude exercise on Blackboard ...
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... SOX Compliance Solution ***************** CMGT 16FEB2015 ******** SOX Compliance Solution The following Memo is to address the issue of organizing training for all company management personal, in the training of MetricStream© a software solution to The Sarbanes-Oxley Act (SOX). The Memo will address the main issue and how the training will be provided. The memo will also address how the company will be able to measure how successful the training was, and any problems that will be needed to be address had the company decided to conduct any future training sessions. MEMORANDUM TO: All Managers FROM: Head Office DATE: February 16, 2015 SUBJECT: SOX Compliance Solution Compliance to the Sarbanes-Oxley Act is mandatory and requires the financial reports are accurate and reviewed by internal auditors to ensure accountability ("The Sarbanes-Oxley Act ", 2006). To ensure adherence to the SOX requirements and in order to streamline the process while reducing cost at the same time; the company has decided to implement MetricStream© as a software solution for managing the requirements of the act. MetricStream© not only provides tools for the management of internal auditing and reporting process, but also provides a way to show evidence of report findings. This tool also provides collaborative assistance tools to streamline the underlining process required by section 302 of SOX (MetricStream, Inc, 2015). The training required as part of the implementation...
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...the memo. You are sending this to your company’s management (your boss), not your teacher. Assume they know at least a little bit about the topic. 2. General meanings in the memo header: To: - means you’re providing/requesting information; or asking for help - do not put the recipients’ title here; they know their job title since it’s an internal company document CC: - means you are providing information as a courtesy, but no action required Re: - (or Subject) tells the reader what the memo is about; should be specific - Serves as the “introduction” to the memo 3. The Re: or Subject line is NOT a complete sentence – don’t use punctuation. Be brief but informative. Consider that if they file it away, it should help them retrieve it if they are doing a subject search. A good “re” statement should prevent you from using a redundant introductory first sentence in the body of the memo and allow you to get to the point. 4. When you mention somebody in a memo, it is common courtesy to send them a CC so that they know their work has been referenced or you are talking about them. 5. Don’t put “Dear ….” in the memo body. The recipient’s name is in the “To” portion of the header, that’s all that’s needed. Besides, how would you do that if you send it “To” more than one person? 6. The opening paragraph must convey information, not just be an introduction. Determine the MAIN POINT of the memo and...
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