The poor communication between office floor and shop floor is a serious problem in the company. In details, the company doesn’t have a complete system for shop floor employees to reflect their issues to management. The office floor is separated with shop floor; all the request and demand are made simply by the managers. There is no essential interacting between managers and employees, the managers just show the superficial respect to their employees. “A Maslow’s Hierarchy of Needs” tells that everyone needs self-esteem and esteem of others, and to feel belongingness and love. Employees are naturally motivated by those incentives to reach their potential (McShane and Steen, 2009: 109). In this case, it is not a good way for managers to assign works to employees without any interaction. This behavior cannot let employees feel they are respected by the managers so they cannot feel belongingness and love. Changing attitude towards employees is a wise choice for office staff. Managers need to pay more attention to their employees and to be patient listening to their ideas. Besides, managers need to hold some activities regularly to let employees get together to feedback problems that exist while they operating the required production schedule. These sessions can also strengthen friendships between managers and employees to improve employees’ belongingness and love so that they can be more efficient in their work.

The problem is caused by the poor communication skills either for employees or for the managers. Based on effort-to-performance expectancies, one of the “Expectancy Theory” factors, managers should have required skills and knowledge to increase the belief that employees are capable of performing the job successfully (McShane and Steen, 2009: 116). The company needs to establish a communication system teaching related skills to the managers to let the employees