...INTRODUCTION Internal communication is significant in any organization because it is the building block of the organizational culture. The organizational culture is the atmosphere of the organization based on its values, mission and work processes. When every member of the organization holds the same values, understands the work policies and procedures in the same way, and is focused on the same mission, the organizational culture promotes much more effective use of resources then under a culture that is more diffuse in its interpretation. Within the non-governmental community, internal communication and its effects on organizational culture is just as important as in the corporate sector, perhaps even more so. Just because your organization has what you believe to be a clear mission, based on basic values of human dignity and human rights, does not mean that all members of your organization interpret that mission and those values in the same manner. Modern understanding of internal communications is a field of its own and draws on the theory and practice of related professions, not least journalism, knowledge management, public relations (e.g., media relations), marketing and human resources, as well as wider organizational studies, communication theory, social psychology, sociology and political science. Successful businesses of all sizes have developed a workforce that understands the mission, goals, values, processes and procedures of the company. This understanding is...
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...and not completely understood. Many people learn differently, where one person may learn through verbal communication another person may learn better reading the information or simply by the hands on approach. The ability to communicate effectively is strengthened through study and practice (McIntosh/Luecke). Sometimes engaging in group discussions or “sensing sessions” as they are known in the Army. These type of meetings let the Supervisors and Subordinates swamp ideas, air out concerns and try to come up with sound solutions to improve the overall workflow. The ultimate prize is to engage all employees, improve their abilities to make informed decisions and turn them into active advocates for the organization (Gills). Both of the above mentioned strategies can be used to bridge the communication disconnect that may be hindering the organizations progress. Communication can be the downfall or a great success of any organization. We cannot expect every employee either to know everything that is taking place or, more important, to want to know everything. Everybody needs to know something, but nobody needs to know everything (Gills). Sometimes you have people within the organization that are there just to remain employed. These type of people have no desire to be a part of a solution and in turn they end up being parts of the problem.. My employer uses good communication. We receive policy changes as they are released. We also have access to a...
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...The Importance Of Internal Communication Workplacement Final Report January 15th, 2011 The Importance O Of Interna al Comm municatio on Table of C Contents I. Exec cutive Sum mmary .................... .............................................. ................ .......... 3 II. Intro oduction . ............................... .............................................. ................ .......... 4 III. uo .......... Q otes ............................... .............................................. ................ .......... 5 1. Wha at Is Comm munication ............. .............................................. ................ .......... 6 2. Com mmunication Model .............. .............................................. ................ .......... 7 . 3.1 V Verbal Com mmunication ......... .............................................. ................ .......... 8 . 3.2 W Written Co ommunica ation ....... .............................................. . ................ .......... 9 3.3 N Non‐Verba al Communication .. .............................................. ................ .......... 9 3.4 V Visual Com mmunication .......... .............................................. ................ .......... 9 4. Why y Is Comm munication n Importan nt ........................................... ................ ........10 on 5. Wha at Is Corpo orate Com mmunicatio...
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...LaTrice D. Narcisse Lnarcisse7@gmail.com Leadership & Organizational Behavior MGMT 591 Effective Internal Communication Professor Joseph Neptune February 22, 2015 Abstract Proper communication with any company is imperative to its daily operations and employee morale. Communication is defined as purposeful activity of exchanging information and meaning using various techniques or natural means. Large companies can lose sight of this as they grow and grow outside of their center of operations. When any company acquires additional business and begins to run it in a different culture it is important to know how that culture or environment thinks, acts, and responds before setting up shop. If this is properly done then this prevents the possibility of misinformation or a misrepresentation of the information being relayed. There are several basic activates that can provide a solid foundation to and for management in a good communication process. Managers should hold monthly meetings with all staff together; this provides a sense of teamwork and necessary information gets to everyone at the same time. Managers should also weekly or bi-weekly meetings with all managers. These types of meetings should be held regardless if there is a problem or not. They are to support the exchange of ideas and questions, to gain clarity. Each location should have their own processes while staying true the company’s goals and any standard practices that already in place. AmeriHealth...
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...Unit 4 business communication Explain the different types of information, their sources and purpose that exist for a chosen business, I have chosen Tesco. Telephone Purpose of information - communicating to someone via telephone can be fast way to give someone important information for example a change in time for an important business meeting. Telephoning someone is much more personal than emailing or sending a letter. One disadvantage of telephoning someone is that you don’t always have single and sometimes people have their phones switched off, this is not good if you need to make an urgent phone call. But you can always leave them a voice mail message. Source of information(internal and external) - one way a phone call could be internally used by Tesco is if a manager needed extra staff urgently he or she could ring up staff they think would be able to make it in such short notice. One way Tesco could externally use a phone call could be to contact a customer about a complaint they made. Face to face Purpose of information – face to face is a lot more personal than a phone because you can see their body language and f acial expressions, for example you can see whether they are showing signs of confusion so you can slow do and try and explain what you are saying more clearly. By talking to someone in person you can give them more direct information. Source of information (internal and external) – one example of internal face to face use In Tesco would be if an manager...
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...Corporation: Internal and Management Communication Issues Megan Weber MAN-373-OL011 Final Project College ID: 0541231 Email: megan.weber@students.tesc.edu Phone Number: (240) 357-4939 Abstract This case study analyzes the internal and management communication at Vair Corporation in order to demonstrate knowledge of professional managerial communication techniques. The study answers the following three questions: 1. How does the management’s communication of departmental procedures contribute to the communication environment? 2. What conflict strategy is Vair Corporation currently using? 3. What communication techniques are currently contributing the poor communication environment? These questions are answered via an analysis of the organization using John Dewey’s Rational Problem-Solving Process (Hynes, 2011). Through an examination of the problem-solving process and, in particular, the developed resolutions in the fourth step, several recommendations are made so that Vair Corporation may develop a positive internal communication environment. Introduction Vair Corporation is a growing company that specializes in resale of HVAC and fireplace units for apartment management companies in the greater Washington, D.C. area. As the staff works from multiple locations, internal communication is of vital importance. The Sales Team works closely with the Operations Team to communicate the status of various orders and fulfill deliveries in a timely manner. This communication is...
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...A Critical evaluation of the impact that organisational culture on both internal corporate Communication and team dynamics: A Case Study Introduction In recent years, cutthroat demands on organisational operational effectiveness and competitive advantage have increasingly pushed managers to adopt skillful ways to strengthen and enhance efficient organisational functions. The effectiveness of an organisation’s employment of its resources as well as their tactical maneuvers must be related to the motivation and quality of the organizations work force (Pettinger, 2006). Carmarthen Building Supplies ltd is teaming with varying elements of communication problems, pre established organisation’s cultural environment and lack of sufficient team work. Given the f knowledge and experience that the new general manager, Gareth Jenkins, has on organisation and management, and its accompanying features on the importance of communication, culture and teamwork, he sets on a path to change the tide. Gareth Jenkins must confront a number of communication, cultural and team work challenges bedeviling the company at the moment. Underlying the influence of organisational culture on a firm’s communication and team dynamics is the fundamental leadership function. The function of a leader within the organisation is to steer the body towards realisation of a cooperative goal, but within a system of social authority and incentive framework (Schein, 2010). Carmarthen Building Supplies ltd, as...
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...Internal communication can be seen as the oil that makes a company run smoothly or the bridge that creates connections between employees and responsibilities. In fact, effective internal communication leads to better understanding and encourages knowledge sharing, which can be only a positive aspect for the well functioning of an organization (Institute of Internal Communication, n.d.). This research project pays particular attention to the improvement of the internal communication of Radio 21, which is a media company based in Bucharest, Romania. Radio 21 is a line and staff organization due to the fact that the top management is supported by the HR & Administration department. Furthermore, the radio station is relatively a small-sized company, as it has no more than 26 employees. Therefore, it has a narrow span of control, which means that a manager directs only a few employees. Additionally, each department has its own manager who is directly supervised by the general manager. In turn, the general manager is responsible in front of the board of directors. Last...
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...Table of Contents Abstract 3 Company Background 3 Business Problems 3 High-Level Solution 4 Benefits of Solving the Problem 5 Approach 5 Technology Used to Augment the Solution 5 Conclusions and Overall Recommendations 7 High-level Implantation Plan 8 Summary of Project 8 References 10 Corporate Internal Communication for XYZ Company Abstract The business problem to be solved is how to improve business processes, employee engagement, business development, enabling global collaboration, enhancing project collaboration, and reduce IT costs for a greater opportunity and genuine, measurable success of the company. Company Background XYZ is a fully integrated engineering, architecture, construction, environmental and consulting firm with a multidisciplinary staff of more than 3,000 professionals worldwide. With annual revenues of $1.9 billion, XYZ is a network of highly skilled engineers. Founded in 1922, XYZ pitching their engineering solutions to municipalities across the country and putting to work its precise technical skills, their success continued for decades. The company needs to improve communications between corporate and employees at head office, its 55 regional office throughout the countries, and 3 branches outside the country. Business Problems XYZ needs access to timeous information to respond quickly to an uncertain business environment. The executives and managers are feeling overwhelmed by the huge amount of information generated...
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...The poor communication between office floor and shop floor is a serious problem in the company. In details, the company doesn’t have a complete system for shop floor employees to reflect their issues to management. The office floor is separated with shop floor; all the request and demand are made simply by the managers. There is no essential interacting between managers and employees, the managers just show the superficial respect to their employees. “A Maslow’s Hierarchy of Needs” tells that everyone needs self-esteem and esteem of others, and to feel belongingness and love. Employees are naturally motivated by those incentives to reach their potential (McShane and Steen, 2009: 109). In this case, it is not a good way for managers to assign works to employees without any interaction. This behavior cannot let employees feel they are respected by the managers so they cannot feel belongingness and love. Changing attitude towards employees is a wise choice for office staff. Managers need to pay more attention to their employees and to be patient listening to their ideas. Besides, managers need to hold some activities regularly to let employees get together to feedback problems that exist while they operating the required production schedule. These sessions can also strengthen friendships between managers and employees to improve employees’ belongingness and love so that they can be more efficient in their work. The problem is caused by the poor communication skills either for...
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...Internal and External Persuasive Communication COM/537 Monday, August 6, 2012 Walter Goodwyn Internal and External Persuasive Communication Internal Stakeholder: Customer Service Management Team Memorandum To: Customer K. Service Management Team From: Date: August 1, 2012 Re: Talking Points for Customer Inquires CC: Executive Leadership Team As you all know, ‘Game Wars – Journey to Mars’ is scheduled to release in November, 2012. Over the past two years, developers have been working day and night to create the latest edition to the series. On June 1, 2012 beta testing began and game reviewers began to share their findings with the public via a variety of social outlets creating a buzz in the gaming community. Marketing campaigns to promote the holiday release began in July 1, 2012. Pre-orders were made available on July 15, 2012 which quickly began to threaten supply versus demand. On July 17, 2012, a bug was detected in the game that dramatically impacts the quality of game play. As a result, Chief Executive Officer, Walter Goodwyn hired a team of consultants to dissect the issue and determine the best course of action. After careful consideration, we are planning on releasing the game on time with the intention of releasing a free patch to correct the issues. The patch will release in January 2013 and will include a promotion code for gamers to purchase an in-game premium item of their choice. As you know, we pride ourselves on our ethical principles...
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...Internal and External Persuasive Communication Given that there are numerous stakeholders for Best Games Productions, I will concentration my paper on Quality Control for my internal stakeholder analysis and to the audience as the stakeholders on the outside. The Quality team as an inside stakeholder works not because they just need to work but because they know that their accomplishment would be the company's accomplishment and will help them in a big way. The external stakeholders on the other hand or the expected audiences and customers do not work for the company but whose decision can influence on how the company will play out in the market as a game developer company. Memorandum To: Quality Control Team From: Date: September 1, 2014 Re: The Dilemma at Best Games CC: Executive Team In the past 24 months, Best Games has been developing a game that they believe will put their company name on top. The game was set to be released on the upcoming Holiday where in consumers are known to be spending a lot of money buying stuffs for children like gaming consoles and video games. When the launch was almost near, a bug was suddenly discovered affecting the game's quality. The question now is that should Best Games still release the game as promised despite possible bad publicity that it will cause once the game's bug appear and affect the gamers. Or should the company compromise the marketing strategy they had worked on until they can fix the bug on the game...
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...In today’s society everything is done with technology. In fact many people can’t live without their cell phones or their computers. The world is really moving fast with technology and what it can do with us. In the business world technology is taking over all the aspects that used to have traditional values. For example, some of the values were face to face communication with each other and doing everything by paper. Even way back in the early 1990’s communication took weeks or months to get transported between different businesses. This is why it is a very good thing to use the new technology to keep businesses moving faster and continuing to make the business grow and expand. This would make for potential more jobs for people. One thing that has been made available to the business world in the past few years has been the use of instant messaging, which would make communications for businesses move faster weather it’s going out or going in. this would be a really good asset for many communications between businesses. There are many new ideas in the world, which have been introduced in the business world. These new ideas involved technology. Technology is a fast moving concept that keeps evolving. These new ideas have a very huge impact in the business world. There isn’t a day that goes by when people don’t use technology. In today’s society every single persons has a cell phone or a device that is similar to a laptop. Technology can be used to socialize over...
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...Ethical Issues in Organization Internal Communication Comment on Elan Corporation’s Dismissal Strategy Gladys Mckie. Elan Corporation has been effect by the international economic recession that looms over the manufacturing community. In order to cut costs and maintain its position as a globally competitive organization, Elan Corporation had faced the prospects that need to downsize and restructure the organization. In this scenario, Elan Corporation’s used communication practice that violate ethical behave and result as the distrust atmosphere within the corporation. In August, the company had implement their initial step of its downsizing- the Voluntary Separation Program (VSP). This program provides employees who volunteers to leave an attractive severance package. The goal that the company didn’t announced to their employees is they want to eliminate 200 positions before December 3. On October 20, two months after implying the VSP program, Elan Corporation had its second downsize plan announced- the Quality Based Selection. Differ from VSP, this program will not be voluntary, but will require all employees to participate by reapplying for their own job or lower-level jobs again to the company, and basis on their candidacies, the employees will either be retained or fired. Basically the QBS program was use as a stimulus for VSP participation, the manager’s hope was to use QBS as a thrust for employees to participate the VSP...
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... 3 2. Corporate communication, Corporate objectives & Branding 4 3. Internal Communication 7 4. External Communication 9 5. Corporate communication Strategies 11 6. Conclusion 13 7. References 14 Introduction Future of an organization will depend on how it is viewed by its key stake holders such as shareholders, customer, investors & employees. It has become one of the core objectives to building, maintaining & protecting the reputation of the company by the corporate communicators, considering the globalization & current financial down turn. Further corporate communication can be consider as a strategic tool for an organization to gain a competitive edge over its rivals. Effective communication is required to achieve the goals of the...
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