...Baruch College MGT 3121 Zicklin School of Business Fall 2015 Department of Management SERVICE OPERATIONS MANAGEMENT CHAPTER 16: Managing Service Projects Using Fitzsimmons and Fitzsimmons Text 8th ed 1. (One Point) The critical path for a project with uncertain activity times is not known for certain until after the project is completed. (T or F) 2. (One Point) A project can be defined as a set of complex interrelated tasks with different requirements regarding activity time and resources, but with a high degree of repetitiveness. (T or F) 3. (One Point) Gantt charts fail to indicate the interdependence among project activities. (T or F) 4. (One Point) The critical path refers to the sequence of activities that represent the longest time path through a project network. (T or F) 5. (One Point) The term total slack refers to the amount of time an activity can be delayed without delaying the start of a subsequent activity. (T or F) 6. (One Point) It is possible to delay the start of a non-critical activity and, in the process, make a following activity critical. (T or F) 7. (One Point) List the four sequential stages of team development: ANSWER: 8. (One Point) Which one of the following is not a critical time estimate for a Beta distribution? a. optimistic time. b. pessimistic time. c. most likely time. d. expected time. 9. (One Point) The five functions of...
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...Prepared For Sayeedul Karim (SDK) MGT 314.5 Prepared By Name: ID# Sadaf Islam 0930418030 Tarek- Al- Zobaer 1010052 030 Md. Saiful Islam 1010051030 Mushfique Enam Ratul 1010852030 Sabbir Islam 092195530 March 2, 2014 Activity | Predecessors | Normal Time | Crash Time | Max. Time Red. (NT-CT) | Cost Increase/Period | A | None | 7 | 6 | 1 | 200 | B | None | 12 | 9 | 3 | 250 | C | A | 8 | 6 | 2 | 250 | D | A | 6 | 5 | 1 | 300 | E | B | 1 | 1 | 0 | | F | C,D | 1 | 1 | 0 | | G | D,E | 3 | 1 | 2 | 200 | H | F | 3 | 2 | 1 | 350 | I | G | 2 | 2 | 0 | | AON Network Diagrams: C F H A D Start Finish I G B E From Start to Finish there are 4 paths Path Length of Path Start-A-C-F-H-Finish 0+7+8+1+3+0 19 Start-A-D-F-H-Finish 0+7+6+1+3+0 17 Start-A-D-G-I-Finish 0+7+6+3+2+0 18 Start-B-E-G-I-Finish 0+12+1+3+2+0 18 To find out the Total cost after crashing we have to follow some steps. They are: 1. Finding the critical path: After observing the length of path we can say that ‘A-C-F-H’ is the critical path because it will take the greatest time to complete. A-C-F-H 7+8+1+3 19 weeks 2. From the critical path, finding the lowest crash cost/week: We have the information that – Activity | Cost Increase/ Period ($) | A | 200 | C | 250 | F | - | H | 350 | So we can say...
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...Assignment 03 ‐ PROJECT MANAGEMENT PLAN CHALLENGE The Project Management Plan (PMP) is the project document that clearly defines the project and forms its baseline guidance document for the duration. The PMP is typically the first document to be prepared by the project team once the project has been approved; as such it follows the Project Charter approval. A key to a successful PMP is that the Project Manager must ensure that the stakeholders play key roles in its development. The PMP establishes the overview of many of the key project management plans that will be more fully developed later. By learning how to create an effective Project Management Plan, you will better understand its content and its role when acting as a Project Manager. OBJECTIVES 1. 2. 3. To demonstrate an understanding of how to develop effective Project Management Plan (PMP). Understand the content requirements of a typical Project Management Plan (PMP). Develop a Project Management Plan (PMP). Project "Home Sweet Home" Scenario Now that Mary‐Jo and Bobby Doe are happily married, the newlyweds have decided to build their very own dream house. They have asked you (the renowned Project Manager!) to help them to prepare a Management Plan for this very important Project. Based on a simplified list of project activities (see table below), your task is to prepare a Project Management Plan. Options: ‐ If you would like to submit a Project Management Plan based on a "real" project from your ...
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...Performance Measurement Penny Myers MGT 437 April 18, 2011 Performance Measurement Successful companies invest time, money, and resources in projects with the goal of earning a return on investment. The project manager ensures projects stay on schedule and within budget and performance management gives the project manager visibility to ensure they are operating within the agreed upon time and cost constraints and that the project is performing according to plan. Performance measurement is important because it is the process an organization uses to establish parameters to reach desired results (Schied, 2010). Measuring project performance allows the project manager to identify cost and schedule problems and take action to remedy problems quickly. Measuring project performance also provides the organization with a picture of how healthy the project is and can help establish improvement initiatives. When managing a project, triple constraints of budget, time, and performance are important measures. The budget is managed by controlling resources according to the financial plan of the project. Time keeps the team on schedule and allows meeting of deadlines. Performance measurements should be created by project and be based on the scope, goals, and objectives of the stakeholders (Schied, 2010). Measurements are specific to each project but three measurements that could be used to measure performance include speed, accuracy, and volume. Speed shows...
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...MGT 364 - Study Guide Chapters 1, 2, 3, 4, 5, & 6 Exam 1 Chapter 1 (about 6 questions on test) 1. Where is operations management most applicable? 2. Who were some of the contributors to operations management? 3. Know how to calculate labor productivity. 4. What has been a major reason for globalization of business? 5. What is the scope of decisions that fall under operations management? 6. What has the greatest potential to increase productivity? 7. What are new trends in operations management? 8. What is the percent of jobs that are in the service industry? Chapter 2 (7 questions) 1. “A corporate strategy helps you set your competitive priority.” What does this mean? 2. In terms of a company’s overall strategy, what are the main considerations when you are creating an operations strategy? 3. What is the difference between a mission and a strategy? 4. Once you have a mission, your next steps are to do what? 5. Understand “strategic concepts” that allow or help firms to achieve their mission (i.e. differentiation, quick response, etc.). 6. What are examples of how you would compete on low-cost leadership? 7. What are examples of how you would compete if you are emphasizing quick response? 8. What type of business most likely needs to locate near their customers? 9. What are the reasons for globalizing operations? 10. What are the ways businesses compete with one another (i.e. production cost, time to perform certain activities)? 11. What has...
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...Project Management Fundamentals Office of the Senior Associate Vice President for Finance Project Management Institute Project Management Fundamentals PMI is an aggregation of best practices from thousands of professional project managers Principles in this training are based on PMI methodologies, there are other methodologies Organizations typically use these as a basis for developing custom project management processes For PMPs, this course counts towards PDUs. Office of the Senior Associate Vice President for Finance www.pmi.org Page 2 GW MS in Project Management Project Management Fundamentals Office of the Senior Associate Vice President for Finance business.gwu.edu/mspm/ Page 3 Outline Project Management Fundamentals 1. Project Issues 2. Project Characteristics – Definition of a Project – Project vs. Operations – Key Elements of Project Management – Project Lifecycle Phases – Project Management Functions Office of the Senior Associate Vice President for Finance 3. Project Participants – – – – Project Stakeholders Project Sponsor & Owner Project Manager Project Team 4. Basic Project Tools – – – – Project Charter Project Management Plan WBS / Schedule Action / Risk / Change Tracking – Document Management Page 4 Project Issues Project Management Fundamentals Office of the Senior Associate Vice President for Finance Page 5 Project Characteristics Project...
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...International American University Shaping tomorrow’s leaders today! General Course Policies supplement this syllabus and are available through IAU Online as a digital soft copy. Please make sure that you review the General Course Policies so that you can be successful in this course. 4201 Wilshire Blvd., Suite #610 ♦ Los Angeles, CA 90010, CA, U.S.A. ♦ T: (323) 938-4428 ♦ F: (323) 938-4-4429 ♦ E: www.iau.la MGT 620a Operations Management & Supply Chain Syllabus Class Details Name: Email: Phone: Room: Method: Steve B. Young, Ph.D. (A.B.D.) syoung18@verizon.net (818) 360-6115 LA-Classroom C Hybrid Term/Year: Days: Time: Start Date: End Date: Spring Session 1 / 2015 Wednesdays 6:00pm-10:00pm January 05, 2015 February 27, 2015 Instructor’s Biography Steve Young graduated from Western Michigan University with a Bachelor of Science in Engineering and Business. He spent time as an HR director and consultant with many Aerospace firms. Steve has worked in numerous management positions for Boeing, Lockheed Martin, Eco Polymers, Hughes, and PM-10 Consultants specializing in the area of Human resource, business management, and business operations. Steve received his MBA from West Coast University with an emphasis in management and is looking to receive his PhD from Walden University in Applied Management and Decision Making with specializations in Organizational Change and Leadership in 2008. Steve is a senior faculty member and has been teaching for the University of Phoenix...
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...disruptions occur BCP and DRP BIA stands for Business Impact Analysis MTD stands for Maximum Tolerable Downtime first step in building BC program Project initiation and management activites of project initiation and mgmt 1) obtain senior mgmt support 2) define a project scope, the objectives, to be achieved and planning assumptions 3) estimate the project resources needed (human and financial) 4) Define a timeline and major deliverables Senior leadership's two major goals 1) Grow the business 2) Protect the brand What are the risk to a corporation for not having BC/DRP? 1) Financial 2) Reputational 3) Regulatory Formula for calculating financial risk P * M = C P: Probability of harm M: Magnitude of harm C: Cost of prevention Prudent man rule exercise the same care in managing the company affairs as in managing one's own affairs 1. Which of the following is considered the most important component of the enterprisewide continuity planning program? c. Executive management support 2. During the threat analysis phase of the continuity planning methodology, which of the following threats should be addressed? a. Physical security b. Environmental security c. Information security d. All of the above d. All of the above 3. The major objective of the business impact assessment process is to: a. Prioritize time-critical business processes b. Determine the most appropriate recovery time objective for business processes c. Assist in prioritization of IT applications...
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...Motivational Plan MGT/311 May 5th, 2013 A motivational plan is necessary for employers to keep their employees satisfied. It is a tool that should be utilized periodically to let the employer know just how his or her employees are feeling and if they are satisfied with their job. I have created motivational plans for three selected employees, each individual plan is listed below. As Victor Lipman, who wrote for Forbes stated “ With a recent national study showing that less than One in four non-management employees is fully engaged, there is, shall we say, ample room for improvement. – Motivational Plan I feel that providing more challenging projects to boost xxxxx creative skills will help him with the advancement of his responsibilities. Providing xxxxx with the opportunity to return to school to advance his career path will fuel his eagerness to learn. By reaching out to xxxx desire in further education, it will show that management is willing to cooperate with him. By setting goals for xxxx at the beginning of the evaluation period this will allow him to see where management would like his performance to progress towards. xxxx will ultimately be given more challenging tasks, which will give him the responsibility he desires. Upon reaching his goals for the evaluation period, management will reward him with either a bonus or higher pay rate. Based on McClellands Theory of Needs, we are giving him the power that he requires along with the genuine feeling...
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...Consulting University of Phoenix MGT 527 A Vision of a Business Consultant A vision can mean the ability to anticipate possible future events and developments. In business, consultants use vision statement along with a mission statement to further guide, inspire, and provide direction to the organization and its employees. Further, vision, and mission statements are paramount to the future growth and success no matter what kind of business you are doing. As a Business Consultant, one must have ultimate vision and mission statement that could deliver its purpose and values to the organization. Clear and concise vision and mission statement can easily motivate the direction of the organization and effectively can convey intentions to come up with an attractive and exciting common vision of the future. Business Consultant’s Roles and Responsibilities The roles and responsibilities of a Business Consultant include giving advice to business entrepreneurs by developing and promoting programs and services of the business to meet the needs of business and customers. Business Consultant ensures compliance with federal, state and, local laws. Other duties and responsibilities include: 1) Analyze and evaluate client requirements and business goals. 2) Recommend appropriate strategies and logistics to increase business opportunities. 3) Create different analytical role models appropriate to projects. 4) Identify and implement...
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...____________________________________________________________________ PROGRAMME HANDBOOK ____________________________________________________________________ ____________________________________________________________________ MASTER OF BUSINESS ADMINISTRATION GENERAL DEGREE (YEAR 1) ____________________________________________________________________ ____________________________________________________________________ JULY 2015 INTAKE ____________________________________________________________________ Copyright© 2015 THE MANAGEMENT COLLEGE OF SOUTHERN AFRICA All rights reserved, no part of this book may be reproduced in any form or by any means, including photocopying machines, without the written permission of the publisher MANCOSA: MBA (GENERAL) YEAR 1 1 TABLE OF CONTENTS 1. WELCOME 1.1 MESSAGE FROM THE PRINCIPAL 1.2 MESSAGE FROM THE OFFICE OF THE DEAN 3 4 INTRODUCTION TO MANCOSA 2.1 BRIEF HISTORY OF MANCOSA 2.2 PROGRAMME OFFERINGS 2.3 DIRECTORS 4 5 5 3. THE MANCOSA MISSION 6 4. THE MANCOSA VISION 6 5. MBA PROGRAMME STRUCTURE 5.1 OVERALL PROGRAMME OBJECTIVES 5.2 PROGRAMME FOCUS 5.3 MODULE DESCRIPTION AND RATIONALE 2. 6. PROGRAMME ADMINISTRATION 6.1 PROGRAMME MANAGEMENT 6.2 FINANCE 6.2.1 FEE PAYMENT 6.2.2 PAYMENT OF FEES AND OTHER DUES 6.2.3 PAYMENT PLANS 6.2.4 ADDITIONAL FEES/CHARGES 6.2.5 REGISTRATION SPECIFIC/INCOMPLETE MODULES 6.2.6 CANCELLATION OF REGISTRATION/FEE LIABILITY ...
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...NORTH SOUTH UNIVERSITY MGT 314 (OPERATIONS MANAGEMENT) 2012 SECTION: 03 GROUP NAME: INCREDIBLES FINAL PROJECT OPERATIONS MANAGEMENT SUBMITTED TO ADEYL KHAN (Ayn) LECTURER, SCHOOL OF BUSINESS NORTH SOUTH UNIVERSITY SUBMITTED BY HASAN MONJURUR RAHMAN 092 0429 030 IMROJ AMAN 092 0521 030 USSAMA ABU SAYEED 091 0519 030 NAZIA HOSSAIN 091 0232 030 PRANTAR DAS ANOY 092 0227 030 4/13/2012 Letter of Transmittal 13 April, 2012. Adeyl Khan Faculty, School of Business, North South University. Dear faculty, We are pleased to present you this Group Assignment on “identifying operational problems of Lyric Group”. It includes the overall operational problem of Lyric Group Pvt. ltd. and solution of a problem. In order to prepare this paper, a lot of obstacles have come in our path but we tried to gather information as much as possible through different sources. In the end, it can be said that the experience that we have gathered to prepare this paper was extraordinary. We personally thank you for giving us the opportunity to prepare this assignment which has brought to us a lot of nice experiences. Thank You! Your Sincerely HASAN MONJURUR RAHMAN 092 0429 030 IMROJ AMAN 092 0521 030 USSAMA ABU SAYEED 091 0519 030 NAZIA HOSSAIN 091 0232 030 PRANTAR DAS ANOY 092 0227 030 2 Acknowledgement I would like to pay my sincere gratitude to almighty Allah for giving us adequate patience and knowledge...
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...Group assignment MGT CENTRE FOR POSTGRADUATE STUDIES THE IMPACT OF REWARD SYSTEM ON EMPLOYEE MOTIVATION A QUANTITAVE STUDY OF GLOBAL COMPANIES Programme Code & Name: Session: Subject Code & Name: Assignment Title: Student’s Names & ID: o Nguyen Vu Minh An o Li Jia o Dai Hairong o Hue Shin Yen o Zhangshan o Daiwei Class Section: Lecturer: Submission Date: I13003385 I12002184 I12002129 I13003254 I12002130 I12002099 5A1 Ms. Yalini Easvaralingam 12th Aug, 2013 MBADI–Master of Business Administration May 2013 MGT6208 – Statistic and Decision Analysis Group Assignment 1 Group assignment MGT Table of Contents ABSTRACT ......................................................................................................................... 3 CHAPTER 1: INDTRODUCTION ....................................................................................... 3 1.1 Problem statement ........................................................................................................... 3 1.2 Research Objectives ........................................................................................................ 5 CHAPTER 2: LITERATURE REVIEW ............................................................................... 5 2.1 Employee motivation ...................................................................................................... 5 2.2 Reward management system ..................................................................................
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...Seminar on Executive Communication Workshop on Information Technology for Management CREDITS 4 4 4 4 4 2 2 MARKS 100 100 100 100 100 50 50 TRIMESTER – II CODE MBA-072 MBA-082 MBA-092 MBA-102 MBA-112a MBA-112b PAPER CREDITS Quantitative Methods and Operations Research 4 Economic Environment for Business 4 Production and Operations Management 4 Financial Management 4 Seminar on Negotiation Skills 2 Workshop on Management Information Systems 2 o Introduction to Retail Management (R. Mgt.)* 4 SECTORAL SUBJECT – 1 MARKS 100 100 100 100 50 50 100 o Principles of Banking and Insurance (B & I)* o Introduction to IT and Telecommunications (IT & Tel)* o Introduction to Infrastructure (Infra. Mgt.)* o Industrial Pharmacy and Pharmaceutical Technology (Pharma. Mgt.)* o Hospital Planning and Organization (Hosp. Mgt.)* MBA-122 *R. Mgt= Retail Management; B&I= Banking & Insurance; IT & Tel.= IT & Telecommunication; Infra. Mgt.=Infrastructural Management; Pharma. Mgt.=Pharmaceutical Management; Hosp. Mgt.=Hospital Management. TRIMESTER – III CODE MBA-133 MBA-143 MBA-153 MBA-163a MBA-163b PAPER Legal Aspects of Business Marketing Management Organizational Behaviour Seminar on Business Research Methodology Seminar on Business Ethics o Advertising and Sales Management (R.Mgt.)* SECTORAL SUBJECT – 2 CREDITS 4 4 4 2 2 4 MARKS 100 100 100 50 50 100...
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...of Business MGT/437 Version 4 Project Management | Copyright © 2009, 2006, 2004 by University of Phoenix. All rights reserved. Course Description This course examines project management roles and environments, the project life cycle, and various techniques of work planning, control, and evaluation for project success. Policies Faculty and students/learners will be held responsible for understanding and adhering to all policies contained within the following two documents: University policies: You must be logged into the student website to view this document. Instructor policies: This document is posted in the Course Materials forum. University policies are subject to change. Be sure to read the policies at the beginning of each class. Policies may be slightly different depending on the modality in which you attend class. If you have recently changed modalities, read the policies governing your current class modality. Course Materials Kerzner, H. (2006). Project management: A systems approach to planning, scheduling, and controlling (9th ed.). Hoboken, NJ: Wiley. Meredith, J. R. & Mantel, S. J. (2006). Project management: A managerial approach (6th ed.). Hoboken, NJ: Wiley. All electronic materials are available on the student website. Software Microsoft® Project® 2007 (Virtual Desktop) Week One: Project Definition | | Details | Due | Points | Objectives | 1.1 Determine the importance of project management...
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