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Job Description Channel Management

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Submitted By riazzhasan
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JOB DESCRIPTION
(Channel Management Specialist)

Job Title: | Channel Management Specialist | | Date: | 09.06.2012 | | | | | | | | Name: | vacant | | Written by: | A.S.M. Rafiq Ullah | | | | | | | | Reports to: | Head of Content & Applications | | Approved by: | | | | | | | (Jobholder) | | Division/Dept: | Commercial Division/Product/Content & Applications | | Approved by: | A.S.M.Rafiq Ullah | | | | | | (Immediate Superior) | | | | | | | |

1. JOB PURPOSE With the ambitious target for IBB Services going forward, the existing channels must be optimized and new channels developed in order to reach the targets. This role shall focus and strengthen channel management within Content & Application team , give better support to sales channels and create sufficient push to reach targets It shall support all the channels in GP (Direct Sales, Distribution, Customer Service, CLM, Self Service Digital&Social Media(WEB and WAP), Self Service/Marketing(USSD, SMS, MMS, IVR, OBD) with the Content&Applications portfolio. |

2. ORGANISATIONALCHART

3. PRINCIPLE ACCOUNTABILITIES

List the expected end results that must be achieved in order to fulfil your job purpose and the activities that help in achieving these results.

EXPECTED END RESULTS | MAJOR ACTIVITIES | Channels that achieve their targets | * Follow up sales goals for the channels including acquisition and retention on a regular basis involving product managers. * Secure motivated channels that perform through right incentive schemes for optimal guiding of sales channels towards business KPI´s * Monitor channel performance based on reports and contact/meetings with sales channels * Identify, analyse and facilitate improvements within sales-channels ;Lack of incentives; Lack of awareness;

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