...The traditional, evolved and transformational role of CIOs Mawuena K. Raven University of Maryland University College Abstract There is no doubt that organization since the 1990s are viewing information technology (IT) as an integral part of their strategy for the future. It is not seen only, like in the past, as a simple tool to communicate and decrease production costs, but there is a total recognition on the role it plays and continues to play in business performance and strategic planning. A situation that is necessitating a similar makeover and transformation of IT departments are structured and run. It is how the Chief Information Officer (CIO) came about, as a direct result of this shift. There is not a single and universal way of defining the CIO and his or her job description and responsibilities he or she might have within an organization depend on its structure, and how the organization is trying to achieve throughout the position. Nevertheless, and until recently organization hire CIOs as "simply department managers who ensure that all PC's can be turned on and that the processes work". But, because and like never before, businesses are relying on information technology to gain competitive advantage, the job and responsibilities of the CIO is evolving, making the position that can help transform the entire organization objective by innovating and sustaining its core competencies and knowledge that will...
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...company. AAA Management's New Organizational Structure | CIO | CEO | CTO | CPO | Vice Presidents | CSO CKO | Managers | Analysts | Essay Answer1:- Let’s look at the different roles and responsibility of title listed above before going into discussion for effective reorganization. CEO: The job title, CEO (Chief executive officer), refers to the head of an organization as in the person who presides over or is in charge of an organization. The Chief Executive Officer (CEO) is the highest ranking executive manager in a corporation or organization. The CEO has specific responsibilities depending on the needs of his or her organization. The job description of a CEO varies by organization. Creating, communicating, and implementing the organization’s vision, mission, and overall direction. Leading the development and implementation of the overall organization strategy. http://humanresources.about.com/od/job-titles/f/Chief-Executive-Officer-Ceo-Do.htm CIO: The CIO position emerged in the early 1980s in response to the pervasive use of IT in firms and the emergence of the information economy. The CIO position gradually became more influential as IT increasingly played a central role in business processes and firm strategy. Today’s CIOs are often members of the firm’s C-level executive team and assume many influential roles and responsibilities besides maintaining the IT infrastructure, such as establishing the firm’s...
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...The CIO position first appeared early in 1980 it was a response to the inescapable future utilization of information technology in organizations and the development of the information economy. The CIO position gradually became more influential as IT increasingly played a more central role in business processes and overall strategy” (CIO2).The Chief Information Officer also known as the (CIO) is a profession often given to the most senior executive of an organization that is responsible for Information Technology (IT) enterprise goals and architecture. Usually the CIO will answer to the Chief Executive Officer (CEO) or the Chief Financial Officer (CFO).As information technology becomes more significant the CIO become more of a key contributor in the formulation of the strategic enterprise goals for a business. The importance of the CIO’s job has ascended significantly as the IT field becomes an increasingly more imperative aspect of an organization. There are no specific qualifications for the CIO position, but any potential candidate will want to have some expertise in a number of different technological fields. A CIO candidate may also have post graduate education with experience both business and information technology sides of the organization and they should also possess exceptional leadership and project management skills. “Over the last decade, the Chief Information Officer (CIO) has moved center stage, but this has not always been for the right reasons. The turn of the...
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...Early in the book, Jim Barton gets a valuable piece of advice: "You've got to know what you don't know." Why is it so important for CIOs to recognize their own shortcomings? Nolan: Good general managers know what they don't know. They build skills to create an environment around them--including people they trust, outside sources, self-education--to ensure they don't make huge mistakes by not appreciating aspects of other functional areas. This is truly a unique management capability. Just as a CEO can come from a number of functional backgrounds, in IT, the general management skills are critically important, but so is the ability to understand what's unique to IT. Whoever is in that position needs to do [his or her] homework, and Jim Barton is exemplary in accomplishing that requirement. Austin: At one point in the book, Barton's predecessor, Bill Davies, lectures him on knowing everything before he goes to see the CEO. Davies has a different set of inclinations. He's not particularly interested in having a conversation with the CEO. There's that notion out there about what it takes to be a manager--that you're somebody who brings solutions, not questions. That's outmoded. It's part of knowing what you don't know. If you're a leader and you don't want others to know what you don't know, you're going to dig yourself a hole. Nolan: When I was running a consulting firm [Nolan Norton & Co.], we would provide the IT background and training for really smart MBAs and others...
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...Health Care IT Systems Characteristics and Roles of a CTO and a CIO Information technology (IT) has seen many improvements and this means that all organizations have to embrace these technologies for them to remain competitive in the market. In order to improve services in health care institutions, majority of organizations across the world have embraced the use of IT in their operations. IT enables organizations to make their work easier because of the improved systems of communication. Communication between employees and the management has been made easier, this means that information could be in real time. Health care organizations have priorities, which must be met at all times in order to ensure that patients and other stakeholders are happy when dealing with the organization. Health care institutions' managements must avoid responsible people who would run all IT processes for the organization. Although many people frequently confuse the roles of the Chief Information Officer (CIO) and Chief Technology Officer (CTO),they each have well defined roles which he or she must perform in order to ensure smooth running of the health care organization (Rothfeder & Driscoll, 2013). A CTO It is worth noting that technological innovations are not static, and this means that organizations need a person who is conversant with changes, which take place in the sector. A CTO is with the responsibility of advising senior executives when making strategic decisions concerning...
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...1. What is the importance of information system to STARS? Although STARS appears to have maintained the highest standards in recruiting highly trained professionals for its team, these high standards have not been the case previously with regard to information systems. The former CIO was not a member of the permanent staff but a consultant who just focused on his own assignments. Department managers had to deal with the system problems on their own. Senior executives do not seem to have had any clear vision as to the importance of IS and the commensurate need for professional leadership. According to the communication with the managers by CIO, one argument raised was that even if a lengthy information system outage occurs, information systems are not truly critically important because helicopters and medical teams can still fly to accident sites and rely on the cell phone for communication purpose. That is, STARS basic operations will still function even in the absence of information system support. However, the STARS mission is measured in human lives and not simply by the timely dispatch of a helicopter and medical team. Much of the critical information regarding accident victims, site conditions , availability of the chain of survival partners and even factors related to aircraft safety cannot be successfully communicated by cell phone, these information, in turn, can directly affect the survival rate of patients and the safety of the aircrews. In fact, ELC heavily relies...
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...student CIO and Assistant CIO, the section drafts an information systems management (ISM) plan for Acme Mexico City. In doing so, the section completes the work tasked as Assignment 4 in the Four Assignments Package to be found in Content/General Information. Additional Instructions: In view of our time constraints, this will be a draft ISM plan. Acme corporate headquarters will have standards, policies, and expectations with which Acme Mexico City (AMC) must comply. These may be hypothesized. Acme Mexico City will need to support both store-internal and -external IS needs Internal needs will include support of at least store Business processes and operations Decision mak ing by employees and managers Strategies to gain competitive advantage Human resource needs External needs will include at least: Reporting to Acme corporate Meeting Mexican and US government regulatory requirements Fulfilling supplier and customer expectations in this business sector in Mexico City Any format that logically and succinctly addresses that above needs may be used A sample IM (=ISM) plan for a health services organization follows below. It is deliberately for such an organization because: Health services is another important business sector supported by IM (ISM) I do not want you to simply copy a sample format, but rather to design your own that meets Acme Mexico City's needs As always, let me (acting as Acme CEO), our TA (acting as Acme COO), and/or our volunteer Acme corporate CIO/Assistant CIO, who...
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...Management Information Systems Reaction Paper Engaging in CIO-‐CxO "Conversations that Matter": An Interview with Peter Keen Done by: Rime OUADI Supervised by: Dr. BENMOUSSA Table of Contents Introduction: ..................................................................................................................... 3 My reaction: ...................................................................................................................... 3 Conclusion: ........................................................................................................................ 9 References: ...................................................................................................................... 10 2 Introduction: Known as “One of the top 100 business gurus in the world and thought leaders with impact” in 2003 according to The Global Speakers Bureau’s website, Dr. Keen is a distinguished international consultant, educator, public speaker and writer in many prestigious universities, such as Harvard, Stanford...
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...utilized to achieve strategic advantage for the organization. * Enhanced information exchange facilitates collaboration and redefines relationships between an organization, employees, suppliers and the public at large. * Managers will use it to better manage resources towards achieving goals through human resource in an organization. IS is therefore the thread that links the organization’s activities into an integrated process Based on my analysis, it can be seen that there is no coherent IS strategy in STARS because from the 72 page STARS Critical, Strategic and Operation Plan, only a single paragraph of IS was mentioned and the STARS organization structure appeared to lack executive level IT representation until the new CIO was recruited. The IS initiatives in the organization appear to be badly managed by consultants who: * overcharge the organization for menial tasks such as changing passwords or fixing printers * in one case, did not...
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...Bachelor in Information Technology Program U10a2 Enterprise Architecture Proposal for Ralph’s Ribs For IT3200, Section 05 Rolando Rueda-de-Leon Submitted 9/17/2010 Table of Contents Executive Summary 4 Analysis of the existing foundation for execution 4 Organization Chart 5 Definition of the Operating Model for Ralph’s Ribs 5 Business Process Standardization 6 Recommended Process Standardization 6 Comparison of Operating Model 6 Core Business Applications 7 Proposal for an Enterprise Architecture 11 IT Capability 12 Business Strategic Objectives 12 Funding Priorities 13 Key Management Capability 13 Business Core Applications 13 Key IT Governance Issues 14 Legal Implications 14 Summary of Ralph’s Ribs Architectural Stage 14 Proposed Enterprise Architecture 15 Changes in Business Process 15 Changes in Business Roles 16 Rationale for Changes 16 Changes in Organizational Structure 16 Changes in Business Partner Relationships 17 Setting Core Business Priorities 17 IT Engagement Model Recommendations 18 Companywide IT Governance 18 New Core Business Opportunities 21 Outsourcing Opportunities - Recommendations 21 Size and Scale Considerations 22 Growing the Organization - Recommendations 25 Summary of Enterprise Architecture Proposal for Ralph’s Ribs 29 References 31 Executive Summary In the restaurant business there are between five and seven different BBQ franchise restaurants...
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...Software Development Project Project Scope: The extent of the undertaking is to create a website for Eric’s collection of super cool ideas The website will have a front end which is implied for the organization's clients and backend for administrators at Eric’s collection of super cool ideas. The preparation of website processing will be coordinated with the website developer. The website will be developed inside the dispensed plan. Objective: To create and actualize an ecommerce website for Eric’s collection of super cool ideas., inside 8 months and at an expense not surpassing $250,000. Business Goals: • To increase customer base. • To increase market share. • To increase customer reach. • To minimize cost of operation. • To enhance customer retention. Technical Requirements: The website must be built in MySQL with the standard development processes. The security is incorporated by 64-bit encryption. Limits and Exclusions - The website project does not include finance, marketing and any other activities which are outside the boundaries of development of the website. IT infrastructure is not a part of project scope. Customer Review - The review process includes that website is working on the minimum available Internet speed. Problem statement: Eric’s collection of super cool ideas. is a sock manufacturer who deals in catering to young, men and women hipsters. They have positioned themselves as high quality and reasonable price brand. However, it has not kept...
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... CHAPTER 1 INFORMATION SYSTEMS IN BUSINESS McGraw-Hill/Irwin ©2009 The McGraw-Hill Companies, All Rights Reserved 1-2 Chapter One Overview • SECTION 1.1 – INFORMATION SYSTEMS IN BUSINESS – Information Technology’s Role in Business – Information Technology Basics – Roles and Responsibilities in Information Technology – Measuring Information Technology’s Success • SECTION 1.2 – BUSINESS STRATEGY – Identifying Competitive Advantages – The Five Forces Model – Evaluating Business Segments – The Three Generic Strategies – Creating a Business Focus – Value Chain Analysis – Targeting Business Processes SECTION 1.1 INFORMATION SYSTEMS IN BUSINESS McGraw-Hill/Irwin ©2009 The McGraw-Hill Companies, All Rights Reserved 1-4 LEARNING OUTCOMES 1. Describe the functional areas of a business and why they must work together for the business to be successful 2. Explain information technology’s role in business and how you measure success 3. Compare management information systems (MIS) and information technology (IT) and define the relationships among people, information technology, and information 1-5 LEARNING OUTCOMES 4. Compare the responsibilities of a chief information officer (CIO), chief technology officer (CTO), chief security officer (CSO), chief privacy officer (CPO), and chief knowledge officer (CKO) 5. Explain the gap between IT and the business, along with the primary reason this gap exists 1-6 INFORMATION TECHNOLOGY’S ROLE IN BUSINESS • Information...
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...As learned through the textbook and other references for this course the management theories and practices utilized within an organization can help or hinder the success of said organization. Through this paper I will review the strengths and weaknesses of American Healthcare Corporation’s (AHC) IT&S Southern Division as well as critique their primary leader. AHC’s IT&S Southern Division AHC is a large for-profit national healthcare provider network owning and managing over 150 hospitals, 40 surgery centers and hundreds of physician practices across the continental United States. AHC’s primary goal is to provide industry-leading healthcare in the most efficient and cost effective manner with the highest level of patient outcomes and satisfaction. AHC’s history spans over 40 years and was founded by doctors who wanted a better care path for their patients. AHC is comprised of several divisions broken down regionally across the nation and has also broken down key “shared services” departments to service and support the divisions. My analysis will focus on the IT&S Southern Division of AHC. IT&S Southern Division is responsible for the technical support and services of 24 hospitals, 10 surgery centers and 110 physician practices across Alabama, Florida, Georgia and South Carolina. The services provided span the information technology gamut including infrastructure, clinical applications support, physician support, project management and a 24 hour help desk. To enable the...
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...centralize its systems involved a great deal of planning and thought; the location and method for the centralization had to be determined. The company’s management identified its objectives and then implemented plans of action to achieve its goal of centralization. After the establishment of the objectives and the selection of the location, management had to devise an organizational chart to identify those people who would have charge of implementation. Management had to define job responsibilities and duties as well as commence organizational development in the centralization location. Once the establishment of the implementation team was completed, management had the responsibility of guiding them. According to Wal-Mart CIO Linda Dillman, larger projects were divided into smaller projects. To make the centralization successful, the team had to stay on track. For this to take place, the correct dosages of effective motivation and knowledge were necessary. Management had the responsibility to monitor the team, and to do so through controlling production and actions. The implementation of this type of systems inherently means that many changes will be necessary during the process. Wal-Mart spends a good deal of time and energy on innovation. One of their goals is the creation of highly efficient stores, in contrast to less efficient superstores of the past. The company outfits all of its new stores with LED lights. It is also in the process of retrofitting hundreds...
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...os t 9-606-153 rP REV. MARCH 15, 2007 ROBERT D. AUSTIN yo Jack Carlisle, CIO Jack Carlisle, senior vice president and chief information officer of IZL Corp, flipped the telephone back into its cradle and spun in his chair. As he’d done a thousand times before when he needed to think, he snagged the edge of a file cabinet with one heel, which left him facing out the window. His view of the Manhattan skyline was usually spectacular but today low clouds made it difficult to see landmarks. Carlisle had the distinct impression that the chair had continued to turn, blurring his surroundings. op The person he’d just been talking with was a peer, another SVP. The call had conveyed news that was making its way around the executive suite: Jennifer Pierce, the firm’s Strategy SVP, a long-time confidant of recently departed founder and CEO, Chuck Hansen, had just resigned. No tC Pierce likely had been asked to leave by the new CEO, Jim Giles. Two weeks earlier, the board of directors had asked for Hansen’s resignation in the wake of stock “performance issues” that had materialized in the last eight months. Giles had been the firm’s newly hired COO when the board asked Hansen to leave; according to rumors, the board had forced Hansen to hire a COO. Giles had been with the company for barely a month when the board, presumably frustrated by a big client’s decision to go with an IZL competitor, forced the CEO change. Some speculated that replacing ...
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