...Locate several job descriptions that apply to the position you have selected from the list. I will choose an entry-level job in a customer service call center. This entree level job will be a bank call center customer service representative. I will talk about Bank A and Bank B call center customer service representative. According to task analysis information, I will create Bank C call center customer center representative. Compare the common tasks and behavioral objectives contained within the job descriptions or lists of duties. Customer service is an organization’s relationship with its customers. Call center customer service representative communicates with customers by telephone to provide information about products or services, open and cancel accounts, or obtain details of complaints. Call center customer service job duties involves meeting the customer’s expectations, listening to their statements, and solving their problems. As shown in Appendix the common list of duties of Bank A and Bank B call center customer service representative, the duties involve customer satisfaction and problem solving. If we compare the common tasks of Bank A and Bank B call center representatives, Bank A call center customer service representatives review insurance policy terms to determine whether a particular loss is covered by Insurance. Bank...
Words: 1090 - Pages: 5
...Job/Task Analysis David Verner Dr. George Reeley Strategic Human Resource Management-HRM 530 Strayer University July 25, 2012 Locate several job descriptions that apply to the position you have selected from the list. When we are looking to apply for a job we look for specifics about the job first. Some will check the name of the position, pay grade, location, and the open and close date for the application process. We also look for the duties and responsibilities, and also if the job requires that he or she needs to have a particular degree or certifications. But the job I have decided on is the first level clerk in a personnel office of the military. But I will focus on how the position works in the Air National Guard, which is the reserve component of the United States Air Force. A member that is assigned to the personnel department has tasks that they must accomplish and get certified in. “A personnel member supervises and performs activities and functions, including personnel action requests; source documents; unit, field, and master personnel records” (www.goang.com, 2012). “They advises officers and airmen on military personnel issues and programs. Conducts interviews to determine individual’s interests, qualifications, and personnel data. Briefs provisions of personnel programs such as assignments, promotions, separations, retirements, benefit programs, retention, bonus, classification, training and retraining, and personnel reliability program, also personnel...
Words: 793 - Pages: 4
...Chapter 5 & 6 Homework Economics for Management A firm in a perfectly competitive market invents a new method of production that lowers its marginal costs. What happens to its output? What happens to the price it charges? If the firm invents a new method of production that lowers its marginal costs then in turn it will be able to produce or output more. Nothing will occur to the price in which it charges as we know in a perfectly competitive market all of the firms are price takers however, since it is lowering its marginal costs it will wind up gaining a larger profit. (a) The firm has an employee who threatens to tell all other firms in the industry about how to implement this new technique. Will it be possible to bribe the employee not to do this? Explain why or why not. Ethically I would say no the firm cannot bribe the employee to not share the information however, if they have a code of conduct they can threaten the employee with termination. However, it is possible for the employer to bribe the employee with money as long as it is less of their economic revenue. The employee may still tell other firms in a limited quantity as by doing this it could add potential customers for this firm. (b) Why should this employee probably choose to tell only some of the other firms rather than all of them? If the employee only tells some of the other firms rather than all of them then at least only those that she tells can benefit from the economic profit. ...
Words: 734 - Pages: 3
...Efficiency Chapter 8 .......................Prepare Thoroughly Before You Begin Chapter 9 .......................Do Your Homework Chapter 10 .....................Leverage Your Special Talents Chapter 11 .....................Identify Your Key Constraints Chapter 12 .....................Take It One Oil Barrel At A Time Chapter 13 .....................Put the Pressure on Yourself Chapter 14 .....................Maximize Your Personal Power Chapter 15 .....................Motivate Yourself Into Action 2 Chapter 16 .....................Practice Creative Procrastination Chapter 17 .....................Do the Most Difficult Task First Chapter 18 .....................Slice and Dice the Task Chapter 19 .....................Create Large Chunks of Time Chapter 20 .....................Develop a Sense of Urgency Chapter 21 .....................Single Handle Every Task Putting It All Together 3 Preface Thank you for picking up this book. I hope these ideas help you as much as have helped me and thousands of others. In fact, I hope that this book changes your life forever. There is never enough time to do everything you have to do. You are literally swamped with work and personal responsibilities, projects, stacks of magazines to read and piles of books you intend to get to one of these days as soon as you get caught up. But the fact is that you are never going to get caught...
Words: 20872 - Pages: 84
...I currently work for an organization that is facing an issue of delegating responsibilities to employees and rewarding employees for the heightened responsibilities they are given. This issue causes confusion as far as job responsibilities, weakens the chain of command, lessens the effectiveness of checks and balances, and makes it difficult to execute tasks. This issue is preventable, and when solved would help the organization to run smoother. Company description I work for a small rural health clinic in North East Florida. We are constantly looking for ways to branch out to reach underserved populations. Since it’s founding my organization has grown to include locations in the four surrounding counties. We operate nine full time primary care centers, two full time dental centers, and seven full time pharmacies. We are a major employer in the area and employ an estimated 200 employees. Our mission is to “To provide accessible, affordable, high-quality care to the communities we serve”, and our vision is to “To improve health outcomes in the communities we serve through the formation of partnerships and the provision of high-quality preventive services and chronic disease management.” We are governed by a 13-member Board of Governors that meets each month. They are tasked with defining and preserving the mission of the organization. Operating under a decentralized organizational architecture our CEO makes most of the organizations final major decisions, but decentralizes...
Words: 949 - Pages: 4
...found to help me better understand job analysis and how to conduct one was by Lysaght R, Shaw L. and titled Job Analysis (What it is and how it is used).1 This article was very helpful because it showed and explained to me the key elements that are needed when conducting a good strong job analysis. This article showed me that I needed to include both essential and non-essential task descriptions. It also gave specifics on the type of equipment that would need to be used and physical demands as well as many other things to include in my analysis. I was honestly hoping this article would help me more. Though I found some of it useful, it didn’t really help me understand what exactly I need to do to gather the information needed in the job analysis. The second article I found was by Jody Wheaton. Her article is all about how conducting a proper job analysis can improve your business. In the article she describes different ways to actually conduct a job analysis. The thing I took from this article was mostly the importance of actually doing research into the job. Because of this article, I actually sought out the HR department and found out what kind of things they would actually need in an HR reception/assistant position. I wanted to know what kind of equipment they would be using and what exactly they would like that person in that role to do. Jody Wheaton states that “Knowledge, skills, abilities, work behaviors, tasks associated with the job, competencies and cultural aspects...
Words: 685 - Pages: 3
...Having this trait of being supportive, I feel working in a hospital environment where being caring and supportive would fit best for me as far as this trait goes. I have worked in a hospital before and really enjoyed helping others. I don’t agree at all with the career planner suggesting that I am teamwork centered, because I honestly don’t like working in teams too much. I prefer being assigned a task, and being the sole person responsible for completing that task. The drawback to working in teams is that there is always someone who doesn’t carry their own weight, which makes completing a task much more difficult. I spent six years in the military, and during that time much of the tasks assigned to us where team oriented. I didn’t like working in teams, because when the task wasn’t finished on time, the punishments fell on the entire team. So as far as being a team player and finding employment that involves a lot of teamwork, I have absolutely zero interest in a job that requires too much teamwork. Acrait according to the work culture preference program is a demanding job. So once again I don’t agree with this program suggesting...
Words: 279 - Pages: 2
...Job Analysis Jen C. Martinez PSY 435 October 1, 2012 Dr. Ellen Myers Job Analysis There are many reasons for analyzing jobs. One reason would be to study and evaluate exactly what a job requires. Another reason would be to describe specifically what skills are needed and the qualifications that are required to complete the job properly. The positions should be stated very clearly what is required so that all of the employees know what is expected of them without having any confusion. The person performing the job analysis should be able to watch a person performing the job or, at the very least know exactly what the job is supposed to accomplish so that the basic characteristics of a potential employee can be evaluated. Jobs change; therefore the job description will change as well. There are some companies that search for an easier, less physical ways while maintaining the same results. There are some employees who are able to find these ways and that is one reason why job descriptions change over time. The position that I have chosen to analyze is a Casual Quality Assurance Technician with Nestle Waters North America. The main purpose for this job is to make sure that all processes from raw materials to the finished product is compliant with the Nestle Waters North America standards. The right candidate would also be responsible for inspecting the products for any flaws and be able to diagnose the issue if there is a problem. The position also requires record keeping...
Words: 1112 - Pages: 5
...Change is everywhere and it is never easy especially when you are accustomed to one way of doing things. Joan is not the exception but she is the reality of most people who perceive change as bad. As a leader your job is to lead your team members from change avoidance to change acceptance (Bennis, 2009). To understand you first need to know the 5 components of change (Conner, 1993): • Denial — cannot foresee any major changes • Anger at others for what they're putting me through • Bargaining — work out solutions, keep everyone happy • Depression — is it worth it? doubt, need support • Acceptance — the reality Joan has become comfortable; she has performed the same tasks for 15 years. She is at a point of her career where she feels secure and now she fears losing control, looking inept at her job, taking on a harder task. As a leader you must change the Joan’s attitude from avoidance into acceptance. This is best accomplished by changing avoidance questions and statements into acceptance questions. Focus on the benefits that change will provide both the organization and Joan; explain the problem and how this solution will correct the problem; be compassionate and open up the floor for questions; immerse Joan in the implementation; and make sure all departments are all on the same page so there is no lapse in transition (Bennis, 2009). References Conner, D. (1993). Managing at the Speed of Change. New York: Random House. Bennis, W. (2009). On Becoming a Leader (4th...
Words: 257 - Pages: 2
...Overview of project 4 Tasks/Critical Tasks 5-6 Work Schedule 6 Milestones 7 Resources 7 Tasks 7-8 Initial Public Offering 8-9 Employee Impact 9-10 Training 10 Management 10 Customer and Clients 11 Improvement & Concerns 11-12 Conclusion 13 References 14 Business Profile Premiere Install Movers is located in Grand Prairie Texas. With a 40,000+ sq foot warehouse, they are able to provide storage needs for different size offices, as well as new product ordering and installing. Premiere is able to work directly with the customer, with trained and professional project managers. From moving down the street or moving to another city, they are able to provide everything that is necessary for your move from beginning to end. Overview Main functions of the company are to help assist in any size office move you may have. Either moving out old furniture and installing new, or just relocating the whole office building. Premiere processes all invoices, ordering and consulting in house. The internal workflow for the company would involve the initial contact with the customer, a walkthrough of the project, initial quote, and setup the move job. Once the move has been completed, then an...
Words: 2512 - Pages: 11
...Perfect Phrases for the TOEFL Speaking and Writing Sections This page intentionally left blank Perfect Phrases for the TOEFL Speaking and Writing Sections Hundreds of Ready-to-Use Phrases to Improve Your Conversational Ability, Develop Your Writing Skills, and Build Exam Confidence Roberta G. Steinberg New York Chicago San Francisco Lisbon London Madrid Mexico City Milan New Delhi San Juan Seoul Singapore Sydney Toronto Copyright © 2008 by The McGraw-Hill Companies, Inc. All rights reserved.Manufactured in the United States of America. Except as permitted under the United States Copyright Act of 1976, no part of this publication may be reproduced or distributed in any form or by any means, or stored in a database or retrieval system, without the prior written permission of the publisher. 0-07-159247-4 The material in this eBook also appears in the print version of this title: 0-07-159246-6. All trademarks are trademarks of their respective owners. Rather than put a trademark symbol after every occurrence of a trademarked name, we use names in an editorial fashion only, and to the benefit of the trademark owner, with no intention of infringement of the trademark. Where such designations appear in this book, they have been printed with initial caps. McGraw-Hill eBooks are available at special quantity discounts to use as premiums and sales promotions, or for use in corporate training programs. For more information, please contact George Hoare, Special Sales, at...
Words: 27912 - Pages: 112
...discuss each of the following and why you think you could be well matched to this profession: * Tasks, Tools, & Technology * Knowledge, Skills, Abilities * Work Activities and Context * Wages & Employment Trends, State and National Availability The profession I chose was Child, Family and School Social worker. The task for this profession include counseling individuals, groups or families in a wide range of issues from unemployment to health/ mental issues. Another task would be to ask as a link between students, schools, family services, child guidance clinics, courts, protective services and doctors to help children with various issues. Because almost everything is now electronic; computers, printers, and fax machines are the tools to complete this job, as well as Microsoft software (excel, word, etc.) To be able to be successful in this profession I would need knowledge in therapy and counseling. I would also need to know quite a bit about sociology and anthropology as well as legal codes and government regulations. The skills needed are pretty much basic. They include reading comprehension, active listening, monitoring and social perceptiveness. Work activities include organizing, planning and prioritizing work. You would also need to analyze and evaluate situations for the best possible solution. There is a lot of communication involved. The work context is done through a variety of sources. Telephone, face to face, fax and electronic email...
Words: 298 - Pages: 2
...1. How should you as the leader make decisions to resolve the situations in the survey? I should make the decisions based on the readiness level of the group, since according to Levi (2014), the appropriate style depends of the readiness level of the group, which refers to the skills of group members, their experience with the task, their capacity to set goals, and their ability to assume responsibility (p.191). 2. Do you have a preferred leadership style? Based on the result of the survey, I got 3 points for supporting leadership style, 2 points for both coaching and delegating leadership styles, and 1 point for directing leadership style. The result indicates that my preferred style is supporting, which emphasizes less on task, but more on relationship (Levi, 2014, p.191). 3. How flexible are you with your leadership style? In which situations is this leadership style most appropriate? * I think I can use different leadership styles for different circumstances. Here is my experience that led a team in my undergraduate school. In 2009, when I was a freshman, I joined a club called Professional Association in my college. One year later I was selected to be the leader of one of departments in the association. In 2010, my department had three main activities: held a seminar of internship experience sharing, organized a Flea Market in school, and invited Meizu Co. Ltd. and China Unicom to make a career talk. We had to write a proposal for the activity...
Words: 661 - Pages: 3
...|Activity 3_1 | |Time stealers |Yes/ No |Can be by |Method | | | |me—yes/ no| | |Interruptions – telephone |Yes |Yes |Plan all calls to be made and make multiple | | | | |calls together to reduce the interruptions. | | | | |Screen calls during the day, and call back on | | | | |agreed times. | |Interruptions – personal visitors |Yes |Yes |Allow visitors during scheduled hours. | | | | |Communicate this to known visitors. Set definite| | | | |times when I don’t want to be interrupted. | |Mail and email |yes |Yes |Set times...
Words: 788 - Pages: 4
...Personal Responsibility Essay Laurie Smith GEN 200 January 4, 2012 Adrianna Szymkowski Personal Responsibility Essay I believe personal responsibility is an important part of success. Whether the success I am trying to achieve is educational, professional or personal. If I do not take reasonability for myself I will not be successful in anything I strive to do. It is my opinion that an important personal trait to have is organization. I believe with proper organization you can achieve personal responsibility which helps you achieve success. I define personal responsibility as having integrity, accepting consequences and the effects that an individual’s actions have on others. To me integrity has three characteristics: being honest, having values or morals, and being self-aware. I believe it is a conscious decision to admit ones mistakes by telling the truth whether or not someone is watching me. Values are used to create an individual’s moral compass telling me what is right or wrong. I feel that many values a person has is often constructed by a person’s culture as well as the individuals that raised them; I believe that a person always has the choice to reevaluate and change their morals as they choose. For a person to have self-awareness I consider if the individual is not only reliable and trustworthy but also possesses humility and are humble instead of a sense of indulgent pride. Another trait of personal responsibility is accepting consequences. I consider accepting...
Words: 1412 - Pages: 6
