PRINCIPALS OF EFFECTIVE COMMUNCATION

INTERPERSONAL SKILLS

Adjust your speech for your audience: A specific audience will appreciate the use of jargons and acronyms. This means that it would be good to use the slangs and terms the specific audience uses. For example when talking to a group of teenagers using their type of lingo could make them more interested in what you are saying.
Don’t use one tone the entire speech: It makes you sound very dry, dull, and boring. It makes you a much better speaker when you raise your voice a bit here and there. When you are talking and you get to an important part or you want the audience to remember a word or a phrase or you want to make emphasis on something.
Lip Reading: When someone is speaking and you cannot understand what this individual is saying, you could try and read his lips. Lip reading is a very effective form of communication for deaf people or those that are hard of hearing. They try to make sense of what the speaker is saying by the movements of their mouths. When speaking to someone that is using lip reading it is important that nothing is obstructing their view of the speakers mouth, as they can miss key information.
CUES IN VERBAL EXCHANGE

Be mindful of nonverbal cues: these are ways of communication without talking these include; posture, body language, hand gestures, facial expression etc. if you notice that someone you are communication with folds their arms and is frowning their face this means that the person is upset. It is not only through words that information can be sent.
Make eye contact: Whether you are speaking or listening, looking into the eyes of the person that you are communicating can make the interaction more efficient. By making direct eye contact it shows that you are focused and interested in the conversation.

WRITING SKILLS
Grammar: Good grammar, punctuation and spelling are key in written communications. The reader, if well educated, can make a judgement on you based on the content of your writing.
Formal and Informal: Depending on who you are writing to, the format of your letter would be either formal or informal. Formal letters allows an individual to address an individual or a group of people in the most professional way through a written medium. While informal allows an individual to talk to another individual, usually family members or friends in a way that doesn't have to be professional. While writing an informal email the use of emoticons are quite helpful if they are used properly, one should never use emoticons in a formal email, as it is very unprofessional. Formal emails always have structure, while in informal emails structure is not really important.

Proofing documents
Spell checking: Spell checking is essential, as one might have made mistakes when typing the documents. Spell checking looks through the entire document and it finds any spelling mistakes and gives the corrected spelling.

Grammar checking: Grammar checking is also very important as it identifies grammatical errors and corrects them. While using a computer system it is easy to perform a grammar check and also much quicker. Some peoples grammar might be correct but spelling is wrong. For example in a document if the words “Pair” and “Pear” went through a spell check they would be correct, but id they went through a grammar check it could spot if they were wrongly used and correct them.

Question techniques
Closed and Opened Questions: Closed questions are the type of question that their answers are required to be short. For example “Are you going to class?”. The answer for that should be either a yes or a no and that is an example of a closed question. Open questions are those that need their answers to be constructed in sentences. For example being asked “Why are you not going for class?”. The proper answer for that would be a constructed sentence “I am not going to class because i am sick.”

Response Time: Response time is how long you wait for after asking a question, depending on how complex the question is, if its an open or closed question the response time allowed will vary. The more complexed the question, the longer the response time allowed should be. If this particular individual is taking time to reply, then a different person should be asked .