...Tim Rosenberg – Information and Knowledge Management Systems – 6003008 The increasing complexity faced with global supply chains require companies to process information at high speeds. In order for supply chain staff to provide more consistent ways of processing data, complex IT strategies need to be integrated into the corporation. With a constantly changing supplier landscape, supply chain professionals need to be well versed in the companies Knowledge Management systems and processes. The ability to convert data into knowledge at high speeds will keep your corporation competitive. Whenever there is a new business unit opened corporations rely heavily on accurate purchasing, production, and customer service information in order to function properly. With the Board’s decision to vertically integrate the institution by opening a new business unit, the corporation needs to retain the knowledge that is captured throughout the parent company. It is also essential that both business units act interchangeably and share processes. For this to happen their needs to be a common system where information can be stored and accessed instantly anywhere in the world. I am proposing to the Board a switch to an IT service with integrated cloud based solutions, Oracle E-Business suites. Allowing information to flow freely between units will insure the corporation maintains a high ROI on their latest capital expenditure. The issue with the current ERP system is that it is incompatible between...
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...Enterprise-Wide Knowledge Management Systems BU 204-8F The Digital Firm and Business Communications December 4, 2011 Tiffany L. Williams Your text describes the types of systems that are used for enterprise-wide knowledge management and how they provide value for businesses. Describe the systems and how they are used to develop a “learning organization”. The general purpose Enterprise-wide knowledge management systems are firm-wide efforts to collect, store, distribute, and apply digital content and knowledge. Enterprise-wide knowledge management systems deal with all three types of knowledge. They are Enterprise content management systems, Knowledge network systems, and Collaboration tools and learning management systems. Decision makers need knowledge that is also semi structured, such as e-mail, voice mail, chat room exchanges, videos, digital pictures, brochures, or bulletin board postings. Enterprise content management systems provides databases and tools for organizing and storing structured documents and tools for organizing. It also, provides storing semi-structured knowledge, such as e-mail or rich media. Explicit knowledge that exists in formal documents, as well as in formal rules that organizations derive by observing experts and their decision-making behaviors is structured knowledge ( Laudon & Laudon, 2011). The enterprise content management systems aides in learning by graphics, electronic slide presentations, and videos created in different formats...
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...MANAGING INFORMATION A critical evaluation of the importance & impact of Information & Knowledge Management systems, with an in-depth focus on relevant organizational issues. ------------------------------------------------- Course: LSBF - Online MBA - Module: Managing Information ------------------------------------------------- Submission Date: 4th Nov 2011 Presented By: Meenakshi Srinivasan (I043470) 1. AN INTRODUCTION TO INFORMATION MANAGEMENT “Information technology and business are becoming inextricably interwoven. I don't think anybody can talk meaningfully about one without the talking about the other.” - Bill Gates, Co-Founder of Microsoft Corporation Today we are in the pinnacle of the technology age where swift technology innovations are transforming the global business landscape every second of the day. For businesses and corporations “To win it – they have to be in IT”. Information Technology (IT) has revolutionized every aspect of business and it evident in the way the world works - using high-speed Internet connections for e-mail and information gathering, portable computers connected to wireless networks, smart phones & hybrid handheld devices delivering instant connectivity and computing power to an increasingly mobile and global workforce. Information technology has become the largest component of capital investment for firms in the United States and many industrialized societies. In 2005, U.S. firms alone spent...
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...Case Study on Tacit Knowledge Management Systems within X Company* Jiangping Wan1,2, Ming Zeng1, Yahui Zhu1 2 School of Business Administration, South China University of Technology, Guangzhou, China Institute of Emerging Industrialization Development, South China University of Technology, Guangzhou, China Email: scutjsp@126.com, zm656690@qq.com, zhuyahui0819@qq.com Received February 12, 2013; revised March 29, 2013; accepted April 6, 2013 1 Copyright © 2013 Jiangping Wan et al. This is an open access article distributed under the Creative Commons Attribution License, which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited. ABSTRACT Case study on tacit knowledge management system within X company includes the design of tacit knowledge management system (the recognition and acquisition of tacit knowledge), mechanisms (the factor analysis for the transition and sharing of tacit knowledge) and implementation (the sharing enterprise culture build, the effective incentive mechanism construct and the organization structure design). The evaluation system is established based on critical success factors (the recognition capability, the sharing standard, the sharing mechanism of tacit knowledge). The purpose of study is to improve tacit knowledge management system within enterprise. Keywords: Explicit Knowledge; Tacit Knowledge; Knowledge Conversion; Tacit Knowledge Management Systems; Case Study 1. Introduction ...
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...Defining of Knowledge Management System According to Lin and Tseng (2005) defined Knowledge Management System is rapid development of the internet and information technology pushed the world into the era of a new economy. Damodaran and Olphert (2000, as cited in Li, Liu and Liu, 2016) explained that Knowledge Management Systems are information systems that are perceived as facilitating organizational learning by capturing important content and process ‘knowledge’ and making it available to employees as necessary. Alavi and Leidner (2001) well-defined that Knowledge Management System is an information system that is specifically developed to facilitate the processes of creating, storing, retrieving, transferring, and applying organizational knowledge. Dimitrijevic (2014, as cited in El Said, 2015) simplified that Knowledge Management System is a system for applying and using knowledge management principles throughout a process to create, transfer, and apply knowledge in organizations. From organizational point of view, Kanjanabootra, Corbitt and Nicholls (2013) highlighted that...
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...Records Management Journal Records management myopia: a case study Stewart Hase Julian Galt Article information: Downloaded by Universiti Teknologi MARA At 06:47 09 July 2016 (PT) To cite this document: Stewart Hase Julian Galt, (2011),"Records management myopia: a case study", Records Management Journal, Vol. 21 Iss 1 pp. 36 - 45 Permanent link to this document: http://dx.doi.org/10.1108/09565691111125099 Downloaded on: 09 July 2016, At: 06:47 (PT) References: this document contains references to 36 other documents. To copy this document: permissions@emeraldinsight.com The fulltext of this document has been downloaded 3432 times since 2011* Users who downloaded this article also downloaded: (2014),"The impact of information culture on information/records management: A case study of a municipality in Belgium", Records Management Journal, Vol. 24 Iss 1 pp. 5-21 http://dx.doi.org/10.1108/ RMJ-04-2013-0007 (2012),"The contribution of records management to good governance", The TQM Journal, Vol. 24 Iss 2 pp. 123-141 http://dx.doi.org/10.1108/17542731211215071 (2010),"What will be the next records management orthodoxy?", Records Management Journal, Vol. 20 Iss 3 pp. 252-264 http://dx.doi.org/10.1108/09565691011095283 Access to this document was granted through an Emerald subscription provided by emerald-srm:484904 [] For Authors If you would like to write for this, or any other Emerald publication, then please use our Emerald for Authors service information about how to choose...
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...Knowledge Management and Organizational Learning William R. King Katz Graduate School of Business, University of Pittsburgh wking115@yahoo.com For centuries, scientists, philosophers and intelligent laymen have been concerned about creating, acquiring, and communicating knowledge and improving the re-utilization of knowledge. However, it is only in the last 15–20 years or so that a distinct field called “knowledge management” (KM) has emerged. KM is based on the premise that, just as human beings are unable to draw on the full potential of their brains, organizations are generally not able to fully utilize the knowledge that they possess. Through KM, organizations seek to acquire or create potentially useful knowledge and to make it available to those who can use it at a time and place that is appropriate for them to achieve maximum effective usage in order to positively influence organizational performance. It is generally believed that if an organization can increase its effective knowledge utilization by only a small percentage, great benefits will result. Organizational learning (OL) is complementary to KM. An early view of OL was “encoding inferences from history into routines that guide behavior” (Levitt and March, 1988, p. 319). So, OL has to do with embedding what has been learned into the fabric of the organization. 1 The Basics of Knowledge Management and Organizational Learning To understand KM and OL, one must understand knowledge, KM...
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...History Explicitly as Knowledge: Case-Based Reasoning Systems Becerra-Fernandez, et al. -- Knowledge Management 1/e -- © 2004 Prentice Hall Additional material © 2008 Dekai Wu Chapter Objectives • Introduce the student to the concept of using explicit historical occurrences to solve current problems. Explained in the context of rule-based systems that also use past experience to solve current problems • Introduce case-based reasoning. • Introduce how case-based systems can learn from their own experience Becerra-Fernandez, et al. -- Knowledge Management 1/e -- © 2004 Prentice Hall / Additional material © 2008 Dekai Wu Weaknesses of rule-based systems • Weaknesses of rule-based systems that inspired the rise of case-based reasoning: Experts may not be able to externalize their experience into clean bits of knowledge that can be encoded into rules Their knowledge is an accumulation and a combination of years of being exposed to many instances of similar problems (and their subsequent solutions) Becerra-Fernandez, et al. -- Knowledge Management 1/e -- © 2004 Prentice Hall / Additional material © 2008 Dekai Wu Weaknesses of rule-based systems • To manage the knowledge of experts, we must: Elicit it from the expert Represent or formalize it in a form suitable for computing Validate and verify the knowledge • All these contain pitfalls for the rule-based systems approach Becerra-Fernandez, et al. -- Knowledge Management 1/e -- © 2004 Prentice...
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...1. Three distinctive approaches to knowledge management at Toyota The automobile industry is one that is very competitive, one method of increasing market share is by staying ahead of competition through exploitation of new knowledge to deliver more efficient processes or products (Chaston, 2004). Focusing on “ The Toyota Way” case study, three distinctive approaches have been discussed below; Metanational Company; . Toyota’s attitude of learning local and acting global describes the true meaning of being a metanational organization. Through this Toyota is able to understand local needs and wants and keep strong relationships with local suppliers to sustain competitive advantages. A Metanational describes firms that creates advantages on a worldwide scale instead of being limited to the “Home-Country” (Doz et al,1997).Such organizations understand the advantages of learning from different industries and keeping relationships with suppliers strong to sustain competitive advantage. The recession, the maturity of the Japanese industry and the opportunity in emergent markets has all contributed to the creation of Toyota as a metanational organization. The essence of this manifestation is its ability in accessing, melding, and leveraging distant capabilities and market knowledge Doz et al, 1997). Additionally Doz et al (1997) explain that in most companies important knowledge resides in the workplace; factory floors, within sales etc. Therefor by employing local talents to...
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...Challenges of Knowledge Management Initiatives A central knowledge management (KM) group created a major initiative that they called knowledge currency unit (KCU). They considered that this system would help and start contributions to the Kshop. The system organized for Infosys employees, which has a power to control knowledge for provide corporation, to contribute to Kshop. Therefore, Kshop would be awarded KCUs and exchanged into monetary rewards or prizes. On the other hand, this system caused an information load and higher search costs for returnable knowledge so that it became successful and extreme growth. However, this system also caused degradation of the quality knowledge and also a heavy burden for the limited number of volunteers reviewers. Knowledge Management group implemented KCU a monetary reward in exchange for reviews in the Kshop. By this way, Kshop would increase employee visibility and also their standing. And this action improved employee performance. However, one of the biggest implementation was that the employees the lack of new system the knowledge. Knowledge management group decided to follow important steps, such as they shared valuable information with community to explain the perception of benefit Kshop. And also they also wanted to show tangible proofs to increase the high ratings of the reviewers. Thus, knowledge management group became successful its initiatives, and this action lead employees became more intelligent and want to share knowledge. The...
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...Case Report: IBM’s Knowledge Management Proposal for the Ontario Ministry of Education Executive Summary In the early 2000s, the Ontario Ministry of Education contracted IBM in order to find a solution to its poor knowledge management. After having examined the organization thoroughly, IBM consultants found five drawbacks: “much of the ministries’ knowledge was tacit, documented knowledge was difficult to locate and share, there were significant cultural issues that inhibited knowledge sharing, EDU has a week knowledge-sharing infrastructure, and managers could not readily identify experts in relevant fields”. As a result, Kathryn Everest, a knowledge management consultant at IBM Canada, developed three options that would be beneficial to the organization and possibly resolve the problems mentioned above. They included document management, communities of practice, and the creation of an expert directory. After much time spent determining which option, or combination of options, would be most beneficial as well as the best implementation plan, Issue Statement International Business Machines (IBM) was founded in New York in 1911 through the merger of three smaller companies and has come to be one of the most profitable and internationally recognized “provider[s] of technology products, services and management consulting.” IBM Canada, headquartered in Markham, Ontario, is responsible for “marketing and service of IBM products” throughout the country. In 1999, IBM...
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...40 Teachers. It is located in Wellawatte, Sri Lanka. The School is following the Management Information System. The students are taught all subjects in English; they include: Language Arts, Math’s, Science, Music, PE, Commerce, Accounting, Economics and Art. The school provides many facilities and activities for the students and in addition to a good all round education. SWOT Analysis 1.1 The School management is clearly segmented into three distinct layers. These layers are: top management, middle management and lower management. Management layers are shown below: Top Management Level Head Principal The Head Principal of the school is responsible for most areas of the school operations. The Head Principal also publicly represents the school; mediate conflicts among staff, students, parents, and community members. Vice principal The Vice Principal of the school assists the Head Principal to guide behavior management, budgeting, staff supervision, curriculum, and other areas. Middle Management Level Teachers Everyday students are subjected to a range of decisions made by teachers about grading, curriculum, behavior management, and relationships with students. Teachers are also responsible for executing others decisions. Accountant The Accountant of the school is responsible for all transactions taken place within the school. Lower Management Level Security Guard The Security Guard is on duty at the Main Gate of the school from...
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...Knowledge Management (KM) refers to practices used by organizations to find, create, and distribute knowledge for reuse, awareness, and learning across the organization. Knowledge Management programs are typically tied to organizational objectives and are intended to lead to the achievement of specific outcomes such as shared intelligence, improved performance, or higher levels of innovation. Role of knowledge management The goal of Knowledge Management is not to capture all knowledge, but rather manage the knowledge that is most important to the organization. It involves applying the collective knowledge and abilities of the entire workforce to achieve specific organizational objectives. * Increases customer service-responding to customer’s faster with more relevant and complete information gains sales and retains clients. * Compliance with regulations- effective knowledge management will reduce the cost of audits and assist in complying with regulations such as health and safety. * Reducing administration labour cost-less movement of information around and outside the company saves staff time and cost of labour. * Better collaboration- projects requiring content and information from different departments and external parties benefit from easy access allows greater team work and competition. * Reduce wastage of time and mistake-Access to constantly updated information from an easy to locate source prevents repetition of work on out of dated documents...
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...Emerging role of Knowledge Management with special reference to educational sector Chitranshi Verma Research Scholar & Faculty in Centre of Management Studies, G.S.College of Commerce & Economics,Jabalpur(chitranshi.verma@gmail.com) Purpose of the study: To find the effective use of new concepts like knowledge management in the education sector. Research Methodology: The study on this topic would mainly be conducted through the available secondary data. Globalization has brought in new opportunities to developing countries. Greater access to developed country markets and technology transfer hold out promises for improved productivity & higher living standards. It is a very positive force that has lifted the developing countries. With its advent various new concepts have emerged, one of them is knowledge management. Introduction- Knowledge Management (KM) comprises a range of strategies and practices used in an organization to identify, create, represent, distribute, and enable adoption of insights and experiences. Such insights and experiences comprise knowledge, either embodied in individuals or embedded in organizational processes or practice. Knowledge management is the process of transforming information and intellectual...
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...supportive role. If it's the other way around, where HR gets the responsibility, it never works. Knowledge management (KM) "any practice or process of creating, acquiring, capturing, sharing and using knowledge, wherever it resides, to enhance learning and performance in organisations (Scarborough 1999). Knowledge management involves converting knowledge sources by classifying related information then circulating to make the information to take place. Not all information is knowledge or all knowledge is important. According to Blackler (1995), "knowledge is multifaceted and complex, implicit and explicit, physical and mental, verbal and encoded". He also categorises knowledge in four as: embedded (technological - collective), enculturel (Values, beliefs - collective), embodied (practical knowledge - individual), and embraced (theoretical understanding - individual). Contrast on Blackler, Nonaka (1991) proposes that knowledge could be either individual or collective, cannot be both. Yet another argument comes from Scarborough and Carter (2000). They believe that knowledge appears from the collective experience and it is shared by member of the group. Knowledge also is the key ingredient of products and services. Therefore the difference among the organisations totally depends on the level to which information can be obtained and converted into knowledge. When it is the subject of knowledge, people mainly consider...
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