...Social media as a KM tool for supporting innovation and sharing Social media has rapidly evolved and plays an important role in today’s business world. Organizations recognized the power of social media and tried to find ways to use social media to help grow their business. Social media can be incorporated in business practices in areas such as recruiting, advertising, and branding within an organization. According to the Social Media Risks and Rewards report (2013) that contain surveys of more than 100 senior-executives, 38 percent of executives said their organizations used social media for brand awareness, 27 percent use for recruiting purposes, and 14 percent use for customer profiling (Bramwell, 2013). In this section of the paper, effective usage of social media as well as the controversial issues of social media will be explored. According to Razmerita, Phillips-Wren, and Jain (2016), “Social media opens innovative avenues to manage knowledge processes by facilitating new ways to externalize, share, create knowledge and innovation through co-creation processes, crowdsourcing or synergistic articulation of personal into collective knowledge” (p. 4). The successful adoption of social media requires social media strategy to be aligned with the organization’s goals. In this strategic alignment, organizations are able to improve knowledge-sharing, transform business processes, and increase overall performance. Effective Usage of Social Media Being able to successfully...
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............................................................................................... 3 I.3. Information-related issues........................................................................................................................................ 4 II. COLLABORATION TOOLS (GROUPWARE) ..................................................................................... 4 II.1. Introduction & Definition ....................................................................................................................................... 4 II.2. Electronic Document Management (EDM) ............................................................................................................ 5 II.3. Process Management (Workflow) .......................................................................................................................... 6 II.4. Electronic Data Interchange (E.D.I.) ...................................................................................................................... 7 III. KNOWLEDGE MANAGEMENT (KM) ................................................................................................ 8 III.1. Definition of knowledge...
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...Knowledge Management (KM) refers to practices used by organizations to find, create, and distribute knowledge for reuse, awareness, and learning across the organization. Knowledge Management programs are typically tied to organizational objectives and are intended to lead to the achievement of specific outcomes such as shared intelligence, improved performance, or higher levels of innovation. Role of knowledge management The goal of Knowledge Management is not to capture all knowledge, but rather manage the knowledge that is most important to the organization. It involves applying the collective knowledge and abilities of the entire workforce to achieve specific organizational objectives. * Increases customer service-responding to customer’s faster with more relevant and complete information gains sales and retains clients. * Compliance with regulations- effective knowledge management will reduce the cost of audits and assist in complying with regulations such as health and safety. * Reducing administration labour cost-less movement of information around and outside the company saves staff time and cost of labour. * Better collaboration- projects requiring content and information from different departments and external parties benefit from easy access allows greater team work and competition. * Reduce wastage of time and mistake-Access to constantly updated information from an easy to locate source prevents repetition of work on out of dated documents...
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...Cognizant How Will All These Daily Decisions Get Made? Harnessing the Power of Organizational Wisdom on a Global Scale E x c e r p t e d fr o m Judgment Calls: Twelve Stories of Big Decisions and the Teams That Got Them Right By Thomas H. Davenport and Brook Manville Buy the book: Amazon Barnes & Noble HBR.org Harvard Business Review Press Boston, Massachusetts Compliments of ISBN-13: 978-1-4221-8965-8 8961BC Copyright 2012 Harvard Business School Publishing Corporation All rights reserved Printed in the United States of America This chapter was originally published as chapter 5 of Judgment Calls: Twelve Stories of Big Decisions and the Teams That Got Them Right, copyright 2012 Harvard Business School Publishing Corporation. No part of this publication may be reproduced, stored in or introduced into a retrieval system, or transmitted, in any form, or by any means (electronic, mechanical, photocopying, recording, or otherwise), without the prior permission of the publisher. Requests for permission should be directed to permissions@hbsp.harvard.edu, or mailed to Permissions, Harvard Business School Publishing, 60 Harvard Way, Boston, Massachusetts 02163. You can purchase Harvard Business Review Press books at booksellers worldwide. You can order Harvard Business Review Press books and book chapters online at www.hbr.org/books, or by calling 888-500-1016 or, outside the U.S. and Canada, 617-783-7410. 5 Cognizant How Will All These Daily Decisions Get Made...
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...Summary This article focuses on how Knowledge Management impacts the Organization performance. As per the author, Knowledge Management is a process that transforms individual knowledge into Organizational knowledge. The aim of this paper is to show that through creating, accumulating, organizing and utilizing knowledge, Organizations can enhance Organizational performance. It talks about how Knowledge Management consists of various factors like strategy, cultural values and workflows. This article contributes to the Knowledge Management field through understanding those factors, their interrelation and the role of Information Technology in achieving a better business performance. The author emphasizes that one of the aspects of introducing Knowledge Management practices in Organizations is its positive impact on Organizational performance. The article talks about history, different sources and mechanics of Knowledge Management. It highlights the important aspects and tools of introducing Knowledge Management process in an Organization. For example, how technology can play a huge role in establishing and implementing a Knowledge Management system in the Organization; how it is a cultural shift, what information should be shared and how to set those key dimensions in an Organization; what is key role HR plays in implementing a Knowledge Management system etc. As per the author, Knowledge Management is essentially a people related discipline, with focus on strengthening collaborative...
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...implementation has led to the problem of cooperation between companies to reach their goals and successfully operate in the current market environment. The rising demand for collaboration software has led to the groupware market expansion. Collaborative software has influenced the expansion of enterprises by improving the effectiveness of a range of tools such as the ability to communicate over long distances. This software had a significant impact on expansion of enterprises and increased efficiency of its work, for example, the communication over long distances. Along with development of technologies, the way workers operate in organisations has completely changed. Monotonous and time consuming tasks can be easily solved using the computer. Consequently, this change led to increase in the number of “knowledge workers”, workers, whose main capital is knowledge (Davenport, Thomas, 2005). Organisations more often require employees, who have the skill and experience of working within a team. Obviously, teamwork has a significantly greater efficiency, especially in solving complex and comprehensive tasks. Workers can pool their knowledge and skills, leveraging the strengths of each employee. Moreover, team members can independently assess work of each other and find errors faster. Collaboration software, or groupware, is a generic term for the information systems that give a group of people an ability to pursue joint activities, for example, to create...
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... | 7 | |6.0 |Conclusion |8 | |7.0 |References | 8 | 1.0 Introduction The title of this journal is Organizational Learning Practices in the Project Management Environment. The author is Timothy G. Kotnour from University of Central Florida, Orlando, Florida, USA. This journal focuses on understanding how project managers continuously improve their project quality and performance by building knowledge through learning. Beside that, for the project organization to learn, organizational members must create, share and apply knowledge. The organizations members will create new knowledge for learning experiences. Learning-by-doing occurs when a problem solver associates plans and actions to accomplish...
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...How to integrate technology-enhanced learning with business process management Nicola Capuano, Matteo Gaeta, Pierluigi Ritrovato and Saverio Salerno Abstract Purpose – The purpose of this paper is to propose an innovative approach for providing an answer to the emerging trends on how to integrate e-learning efficiently in the business value chain in medium and large enterprises. Design/methodology/approach – The proposed approach defines methodologies and technologies for integrating technology-enhanced learning with knowledge and human resources management based on a synergistic use of knowledge models, methods, technologies and approaches covering different steps of the knowledge life-cycle. Findings – The proposed approach makes explicit and supports, from the methodological, technological and organizational points of view, mutual dependencies between the enterprise’s organizational learning and the business processes, considering also their integration in order to allow the optimization of employees’ learning plans with respect to business processes and taking into account competencies, skills, performances and knowledge available inside the organization. Nicola Capuano, Matteo Gaeta, Pierluigi Ritrovato and Saverio Salerno are all ` based at the Universita di Salerno, Fisciano, Italy. Practical implications – This mutual dependency, bridging individual and organizational learning, enables an improvement loop to become a key aspect for successful business process improvement...
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...“Using KM Tools to Enhance Innovation” Khalid Helal, khldhelal@gmail.com Master of Management, IIUM Introduction Knowledge Management (KM) is a recently emerging approach pointed at addressing today’s business challenges to increase organizational efficiency, efficacy and new innovation by applying several tools, techniques and strategies in business process. The purpose of this paper is to develop the organizational knowledge, knowledge sharing and enhancing innovation to increase the organizational and managerial efficiency. Those activities enhance and develop by the using of knowledge management tools and techniques. Further, knowledge management plays an important supporting function by providing a coordinating mechanism to enhance the changes of resources into capabilities. The knowledge management tools can influence to enhance innovation which is the significance for a firm’s performance. Literature Review A. Explicit and Tacit Knowledge (Nonaka, 2000) Has explained explicit knowledge is proper methodical or organized language shared in the form of facts, like as scientific method, specification and manual. It can be treated, memorized and systematic language”. transmitted easily. On the other side, tacit knowledge is really private and hard to formalize. Subject related intelligence fall into the several class or category of knowledge. (Wachter, 1999) Has explained “Tacit knowledge is personal and context specific, which is often developed over...
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...organizational goals every year Summary of practices 1. Safe, Healthy And Happy Workplace 2. Open Book Management Style 3. Performance Linked Bonuses 4. 360-Degree Performance Management Feedback System 5. Fair Evaluation System For Employees 6. Knowledge Sharing 7. Highlight Performers 8. Open House Discussions And Feedback Mechanisms 9. Reward Ceremonies 10. Delight Employees With The Unexpected [pic] 1. Safe, Healthy and Happy Workplace Creating a safe, healthy and happy workplace will ensure that your employees feel homely and stay with your organization for a very long time. Capture their pulse through employee surveys. [pic] 2. Open Book Management Style Sharing information about contracts, sales, new clients, management objectives, company policies, employee personal data etc. ensures that the employees are as enthusiastic about the business as the management. Through this open book process you can gradually create a culture of participative management and ignite the creative endeavor of your work force.. It involves making people an interested party to your strategic decisions, thus aligning them to your business objectives. Be as open as you can. It helps in building trust & motivates employees. Employee self service portal, Manager on-line etc. are the tools available today to the management to practice this style. [pic] 3. Performance linked Bonuses Paying out bonuses or having any kind of variable...
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...????????? Knowledge Management ???????????? ???????????? ????????????? Many companies fail to understand how to align the Knowledge Management strategies with Knowledge Processes within an organization. An alignment between organization’s objectives and Knowledge Management should be established in order to fully utilize its knowledge resources and develop competitive strategy. As we know, Knowledge Management is the procedure, tools and techniques to gather, integrate and distribute knowledge. It includes processes involving management of knowledge creation, acquisition, storage, organization, distribution, sharing and application. To align Knowledge Management with business strategy means that it should influence each other and be aligned with each other. This includes data mining, artificial intelligence, data warehouse, and document management. Companies need to understand that there are major patterns of the Knowledge Lifecycle and that these cannot support a Business Strategy until they are aligned with each other. Knowledge strategy is aligning organizational knowledge to a defined business strategy. This approach considers Knowledge Management as processes that improves creation, sharing, and market control of knowledge assets and essential skills. Many Knowledge Management approaches focus on combined groupware tools for knowledge sharing and teamwork, and knowledge gateways to organize huge amounts of data and filter the correct information and access to...
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...How Businesses Use Information Systems Objectives: * Identify the features of a business that are important for an information system * Describe the way in which information systems support business operations * Explain how the information systems improve organizational performance * Assess the role of the information system within a business Defining the Features of a Business Four Basic Business Functions * Manufacturing and production – an arrangement of people, machines, and business processes (procedures) that will produce the product * Business Process * Assembling the product * Checking for quality * Producing bills of materials * Sales and marketing – who will attract customers, sell the product and keep track of after sale issues, such as warranties and maintenance * Business Process * Identifying customers * Making customers aware of the product * Selling the product * Finance and accounting – once you generate sales, to keep track of financial transactions, such as orders, invoices, disbursements, and payroll. This group will see out sources of credit and finances. * Business Process * Paying creditors * Creating financial statements * Managing cash accounts * * Human resources – group of people to focus on recruiting, hiring training, and retaining employees * Business Process * Hiring employees ...
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...Group Collaboration and Web 2.0 Applications: | Knowledge sharing/retention, innovation and talent management | | | | [Type the author name] | 8/16/2009 | | Instructor Background Affiliated Computer Services, Inc. (ACS) is an outsourcing company for business process outsourcing and information technology services and has more than 70,000 employees worldwide. ACS has three divisions: IT services, Government Solutions and Financial and Accounting Services (F&A). The contractual agreements between ACS and the clients are not uniform. Each contract has specific Service Level Agreements (SLA) that ACS must perform. In the event that the SLA of the contract is not meet on a monthly basis then financial penalties are assessed according to the contract. The Mission Statement describes to goals of the company. The following two excerpts from the Mission Statement are an important to the success of ACS in providing exceptional service to the clients: We will design innovative solutions to meet our clients’ business requirements and deliver only the highest quality of service. We will marshal talented, committed people and create an environment in which they can grow professionally through their achievements. In addition to the Mission Statement, the core of the ACS culture is referred to as the Hustle Principle. The Hustle represents a “can-do” attitude. In essence, the Hustle Principles require above average individual and team performance, dedication...
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...KNOWLEDGE AUDIT REPORT Submitted by, Vaishnavi Devi A(13AC41) Gokhila M(13AD13) Table of Contents: S.No | Topic | Page No. | 1 | Executive Summary | 3 | 2 | Introduction | 4 | 3 | Objective | 4 | 4 | Need of Knowledge Audit | 4 | 5 | Audit Process | 5 | 6 | Audit results | 6 | 7 | Conclusion | 8 | 8 | Recommendation | 9 | 9 | Appendix | 10 | Executive Summary: The process of Knowledge audit is aimed at knowing the type of knowledge assets and the measure of their presence and sources in the sales department of Britannia Company is carried out by us with the employees in that particular department. The employees are selected and undergone a face-to-face interview on knowledge audit. Thus they explained the type and form of knowledge they need, own and miss. The process of knowledge audit also includes the questions about the steps taken by Britannia for the employees to create, share and store both the type of knowledge. Based on their response we have understood the importance of tacit knowledge in the sales department and the efforts taken by them to store explicit and tacit knowledge Introduction: KM audit is a preliminary phase to develop a knowledge management strategy in the organization. A knowledge audit is an attempt to understand where an organization stands in terms of knowledge management and its knowledge assets. It will assess what knowledge assets are possessed by a specific organization. It can...
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...Knowledge Management Using Microsoft SharePoint Problem Statement L’Oreal, founded in 1907, is world’s largest cosmetic and beauty company selling globally more than 500 brands. L’Oreal has five worldwide research and development centers spread over France, United States, Japan and China. To link every one of them on the same platform of information is a difficult task. The intranet for this division must support thousands of researchers working in France, the United States, Japan and China. The intranet is required to support professional applications as well as databases on subjects including biology, patents, hair color and laboratory security. In such a vast network its difficult for teams to communicate. Team members lose interest in commercial activity when they consume more energy in communication. To overcome these hurdles and to manage its largest internet initiative L’Oreal chose SharePoint Portal Server. Microsoft SharePoint is a web-based platform that has historically been associated with intranet content management and document management. SharePoint can integrate with the Microsoft Office suite and has a similar interface with the web tools designed to be usable by non-technical users. SharePoint can be used to provide document and file management, collaboration, social networks and workflow automation. 1. What are the challenges facing L'Oreal management? L’Oreal, founded in 1907, is world’s largest cosmetic and beauty company selling...
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