...A STUDY OF HOW LEADERSHIP STYLE AND ORGANIZATIONAL CULTURE INFLUENCE EMPLOYEE SATISFACTION (A CASE STUDY AT PRIVATE HIGHER EDUCATIONAL INSTITUTIONS IN TERENGGANU) LECTURER PROF. MADYA NORUDIN MANSOR TEAM MEMBERS MOHD FAIZAL JAAFAR 2011392489 WAN RAMLA WAN NAWANG 2011343575 NORAINI BINTI AMMRAN 2011952075 NAZREEN BEGUM NAJIBULLAH KHAN 2011545767 ACKNOWLEDGEMENT “In the name of Allah, Most Gracious, Most Merciful” Assalamualaikum W.B First of all, we would like to put our hands together to thank our lecturer Prof. Madya Norudin Mansor for his continuous support and guidance in preparing this project. The purpose of this project is to apply organizational behavior elements in the real world by conducting a survey at one of the higher institution learning organization. Besides, we also would like to thank to En Hamdan who has help us to install the SPSS software which we used as tool for data analysis. We also would like to thank to the Private Higher Educational Institutions in Terengganu for giving us the opportunity to conduct the survey. Lastly, special thank to our team members of EMBA for their support. TABLE OF CONTENT NO | TITLE | PAGE NUMBER | 1. | CHAPTER 1: INTRODUCTION | | 2. | CHAPTER 2: LITERATURE REVIEW | | 3. | CHAPTER 3: METHODOLOGY | | 4. | CHAPTER 4: DATA ANALYSIS AND FINDINGS | | 5. | CHAPTER 5: DISCUSSION AND CONCLUSION | | 6. | CHAPTER 6: RECOMMENDATION | | 7. | REFERENCES...
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...Abstract The purpose of this research is to discover ways for effective leadership and the impact it has on employee satisfaction. Leadership, management and supervision are terms which mean the same but are used similarly. A leader/manager/supervisor is a person who sees something that needs to be done, and knows that they can help make it happen. A leader, manager, or supervisor sees opportunity and captures it. He/she sees future that can be different and better and help others see that picture too. He/she is a coach, an encourager and is willing to take risks today for something better for tomorrow. A leader/manager/supervisor is a communicator, coordinator and listener. There are several types of leadership styles and they will be discussed in this paper. Additionally, this paper will discuss case studies to deliberate the role of leadership between employees using the different leadership styles. The results of the findings showed effective leadership does have an impact on employee satisfaction. The main recommendations are for leaders to practice the “Golden Rule”. Introduction Leadership is a process influence between leaders and employees where the leader attempts to inspire the workers to achieve organizational goals. Leadership plays an important role to ensure the achievement of desired outcomes in both formal and informal groups. Effective leadership and employee satisfaction are two terms that are equally important. A great...
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...Leadership Case Study: Babcock University New Department Chair Leaders Dilemma by, Brandon Garber, BS Submitted to Robert Dibie, PhD. In Partial Fulfillment of the Requirements of V566: Executive Leadership School of Public Environment and Affairs Indiana University, Kokomo Fall, 2007 Babcock University New Department Chair - 1 Introduction This case study titled, Babcock University New Department Chair Leaders Dilemma, explores the leadership shift from Dr. Afolabi to Dr. Aluko in the Babcock University Public Management Department. The case study holds that Dr. Afolabi was the public management department chair person for ten years at Babcock University. His leadership style was explained as “autocratic.” However, he had, “personal qualities necessary to command respect and loyalty” (Leadership Case Study: Babcock University New Department Chair Leaders Dilemma). Additionally, Dr. Afolabi made and enforced all rules, regulations and policies in extreme detail. His autocratic style of leadership left very little to the individual faculty member in terms of experimentation, freedom in teaching and handling of students. His style of leadership caused the faculty to be “passive, subservient, dependant and ambivalent” (Leadership Case Study…). However, faculty morale was generally high and faculty turnover was modest. Many faculty members trusted Dr. Afolabi and felt that they were not restricted. When Dr. Afolabi suddenly died he was replaced by Dr. Aluko. The...
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...Leadership in an organisation 1.1 Research Background The highly competitive market economies have continuously forced majority of organisations around the globe to find various strategies on improving themselves in terms of operations and performance. This is not only vital for meeting their organisational objectives, but also for sustenance (Zheir et al, 2012). Previous researches and studies claim that leadership is the key factor for an organisation or business to survive, operate and perform in today’s competitive market (Ximane,2015);(Bass,1990);( Jung, 2002). Furthermore proper leadership is the strategic element in increasing and achieving organisational goals (Bass &Avolio, 1995) ;( Yousef, 1998). On the other hand, some researches and studies contend that organisational leadership is an embellished concept in that it is not necessary in attaining organisational performance since there are other internal and external factors that come into play ( Ismail et al,1998; (Bass& Avolio,2002;(Munjis,2011). A number of researches and studies have been carried out to demonstrate that leadership and organisational performance, commitment and innovation go hand in hand (Judge, Bono, Ilies and Gerhardt, 2002; Judge and Piccolo, 2004; Keller, 2006; McGrath and MacMillan, 2000; Meyer and Hepard, 2000; Purcell, Kinnie, Hutchinson and Dickson, 2004; Yukl, 2002). Conversely, some studies for instance, House and Aditya (1997) suggest that is not a key factor in achieving organisational...
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...Running head: Relating Leadership Styles to Organizational Behavior 1 By Keta Johnson A Paper Submitted to Dr. Wanda Corner In Partial Fulfillment of the Requirements for BTM7001: Advanced Scholarly WritingError occured in marking Attendance. Some error occurred. Please try again. Error occurred in getting Attendance data. Advanced Scholarly Writingjhkkk Northcentral University Doctor of Philosophy in Business Administration Specialization in Public Administration September 14, 2014 Running head: Relating Leadership Styles to Organizational 2 Relating Leadership Styles to Organizational Behavior Numerous studies have been conducted to demonstrate the various relationships between managers and subordinates. The purpose of this paper is to discuss a critical analysis of peer-reviewed articles in which researchers have addressed various leadership styles and how it affects employees. The literature review section will provide an analysis of the theoretical framework and case studies presented by authors. After analyzing the articles, the discussion and findings section will offer conclusions that can be drawn from the results; and also provide an interpretation of what the findings from the scholarly studies mean. The recommendations section will then identify what organizational leaders can do to address the gaps and/or the organizational leadership issues related to the literature review and discussion. Lastly, the conclusion section...
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...LEADERSHIP STYLE, A CORRELATIONAL STUDY IN LEADERSHIP STYLE AND USE-OF-FORCE BEHAVIOR OF POLICE OFFICERS by Tommy Sickels Copyright June, 2015 A Dissertation Presented in Partial Fulfillment Of the Requirements for the Degree Doctorate in Educational Leadership University of Phoenix The Dissertation Committee for Tommy Sickels certifies that this may be the approved version of the following dissertation: The Dissertation Committee for Tommy Sickels certifies approval of the following dissertation: A CORRELLATlONAL STUDY IN LEADERSHIP STYLE AND USE-OF-FORCE BEHAVIOR OF POLICE OFFICERS Commiittee: Orlando Ramos, PhD, Chair Peggy Coplin, DPA, Committee Member Jack Phan, PhD, Committee Member ,,__.____ _ ,,__.____ _ Jeremy Moreland, PhD Dean, School of Advanced Studies University of Phoenix ABSTRACT Leadership style and police officer use-of-force are two important functions of law enforcement. What could be more important in a law enforcement agency than to have these two variables coexisting in an organization in a harmonious manner? By investigating whether a relationship exists between these two variables an answer to this question could emerge. In law enforcement today, the cost associated with excessive use-of-force civil law-suits against police officers and their departments can be staggering. Exposing police officers to a specific leadership style may influence the dynamics in the use-of-force behavior during...
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...Tutorial Week 7: Case Study – Leaders and Followers Question 1. What are the key components of the relationship between leaders and followers in Pancontinental? Within Pancontinental the key components in respect of the relationship between leaders and followers may be seen as including Emotional Intelligence, Authentic Leadership, Servant Leadership and Participative Followers. Emotional Intelligence is defined as a ‘type of social intelligence that involves the ability to monitor one’s own and other’s emotions, to discriminate among them and to use the information to guide one’s thinking and actions’ (Salovey and Mayer, 1990: 189). According to Goleman (2001), ‘emotional intelligence comprises of 4 key components which are, Self Awareness, Social Awareness, Self Management and Relationship Management.’ When looking at the case study we can see evidence of the use of emotional intelligence throughout. Within self awareness we can see that the MD, Henry Callahan, has had a personal insight into the business and knows what happens in each area. He is seen by his staff as a ‘visionary leader’, always looking for ways to improve in the future. In the case we can see that the positive style he adopts is exceedingly effective in an industry that is usually dogged by disputes, both internally and externally. Indeed he states, ‘I’ve done practically every job in the company....from the bottom up – I know what long hours are and I have empathy for everyone in the organisation’ We...
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...differentiated itself from other institutions in the market with a range of innovative services and attractive products including extended weekday banking hours as well as Saturday service, several bonus interest options and Cash-card access to non-resident foreign currency accounts that were often used by Sri Lankan expatriates to transfer funds to their dependents. Customers who had always been waiting for better interest returns for their deposits and with their trust to the public image of Dr. Kotelawela wasted no time and became customers of this newly established financial institution. Seylan soon became a well known brand in the industry with rapid growth and paying the highest interest returns to depositors. As per the company’s ‘The Case Study’ (2009) report, in its first partial year of operations, Seylan reported an after tax profit of Rs. 11.3 Million ending at 31st December 1988. Over the next 17 years, the Bank grew at an unprecedented pace, with assets totaling Rs. 113.6 Billion by the end of 2005. Profits in the same period fluctuated to some degree but followed the same overall rapid trajectory, reaching Rs. 687 Million (after taxes) in the 2005 financial year. Signs of mismanagement: Sri Lanka’s banking industry was already competitive when Seylan bank came to being. The then management was over-ambitious and had a...
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...LEADERS: STYLES, ACTIVITIES, AND SKILLS I. PURPOSE AND TEACHING OBJECTIVES To present various findings on the styles of leadership and how they contribute to leader effectiveness; to relate implications from classic studies and modern theories of leadership; to discuss the research findings on leadership roles and activities, especially as they relate to successful and effective leaders; and to identify and analyze the skills needed for effective leadership of today’s organizations. II. TEACHING NOTES AND REVIEW OUTLINE A. Leadership roles are changing in today’s dynamic, global environment. 1. Experts state that five key leadership roles will be essential for successful managers in the next decade: a. providing a strategic vision to motivate and inspire; b. empowering employees; c. accumulating and sharing internal knowledge; d. gathering and integrating external information; and e. challenging the status quo. 2. New trends, such as telecommuting, virtual organizations, and technological advances, affect the practice and study of leadership. B. A leader’s “style” refers to the way in which he or she influences followers. Classic studies and modern theories have implications for leader style. 1. The Hawthorne studies and McGregor’s Theories X and Y delineation drew attention to the need for humanistic styles of leadership...
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...The Regency Grand Hotel Case Study: A Managerial and Socio-cultural Approach ------------------------------------------------- | | | | | | | | | | | | | | | | | | | | | | | | | | | Executive Summary This analysis reviews the case study of The Regency Grand Hotel following a recent change in the upper management and implementation of a new organisational strategy which has led to the performance deterioration and the increase in customer complaints. The problems are analysed in light of a diverse range of theories and scholarly views regarding the impact of potential factors on organisational performance and profitability foresights. Through theoretical and empirical research, the authors have focused on leadership styles, and the cultural and societal values to analyse the problems at The Regency Grand Hotel. The analysis undertaken brought about a wider and clearer image of the situation both as a whole (macro) and in terms of dissected attributes (micro). The macro problem revolves around cultural differences and imposition of a participative leadership style that did not associate with the socio-cultural dimensions of the organisation. In essence, the case study lead to a common platform entitling that cultural backgrounds and societal factors are the most important factors to be considered before enforcing any managerial strategy. Moreover, a certain level of hierarchy is quiet indispensable in organisations...
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...responsibilities that each person in the group will need to complete. If this is not completed the project may have no direction and will fail. The most effective leaders must understand their audience and determine their leadership styles. Some employees need more development then others, while some employees are able to work with no assistance or guidance. In order for one to be an effective leader one must have the appropriate leadership style. Sir Richard Branson (Branson) accurately discusses his leadership styles in his case study “Sir Richard Branson, Chairman, Virgin Group, Ltd”. Throughout this paper, we will discuss the leadership stylings of Branson and the effectiveness of that style in United States today. How using different leadership stylings could make Branson a more effective leader. Also, how Branson will lead a global team while working on a major project, and how one can incorporate some of Branson’s leadership qualities into a role at a workplace. Delegating Leadership In this case study it is clearly evident that the leadership style that is being used for Branson is delegating style. Delegating style is when the leader turns over tasks for creation and implementing resolutions to followers (Hellriegl and Slocum, 2011, p. 306). Delegating style is most suitable when the followers are comfortable taking responsibility, and have the...
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...Leadership Style Case Study Page 1 Leadership Style Case Study Saundra Smith HSM/230 Cory Jones 9/26/2014 Leadership Style Case Study Page 2 The leadership style of the NCF is one that is transactional. I say this because the director sent out a memo stating that there would be grounds for employee termination if the rules were not followed. It shows that he does not want change in the organization. As long as the staff follows the rules everything will go on as usual. Transactional leadership means strong supervision, organization and group performance. This style of leadership is looking for compliance of the staff, not motivation and inspiration to move the organization forward. The leadership style of the SSS is one that is transformational. I say this because their director is inspiring them to have input and values the staff’s opinions and thoughts. The director shows that he is willing to take the time and discuss the role of the staff and the part that they play in the community. He lets them know how they can all work together to better the people of the community and make the organization move forward and advance with the times. I would definitely believe the transformational style of leadership will be best for the human services organization...
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...One would have to say the Lieutenant Colonel Yaron leadership style is a more authoritarian type leadership. Authoritarian leadership style is also known as autocratic. The autocratic leaders are mostly known for making decisions with little to no input of others. In my opinion, there are four examples which make Lieutenant Colonel Yaron an authoritarian type leader. The first example is Lieutenant Colonel Yaron subordinates had no motivation in getting the operation completed. The second example is he conducted training on how the evacuation operation should be conducted. The third example would how he started focusing on possible junior officers for replacement so he could be in better control of the evacuation. The final example Lieutenant Colonel Yaron showed he was a authoritarian type leader is asking the Brigadier General that he have personal involvement in the missions on the part of the dispatching units so he could have more control of the evacuation. There are positives for being authoritarian type leader. With the evacuation needing to be conducted within a short time line you would want an authoritarian type leader to take control. Another positive for authoritarian type leaders is determining the responsibility if the evacuation was to go wrong. Authoritarian type leaders are quick in determining disciplinary actions as well as changing direction when needed. An example of this in the case study is how Lieutenant Colonel Yaron started focusing on junior officer...
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...Leadership can be described as the manner and approaches that leaders uses to direct, implement plans and motivate people. Basically, it describes how leaders react, interact and treat employees at work. According to Bass (2007, p. 1), leadership can be defined as “an interaction between two or more members of a group that often involves a structuring or restructuring of the situation and the perception and expectations of the members”. There are various leadership styles namely the autocratic, democratic, laissez faire and charismatic. Basically leaders tend to use all these leadership styles depending on the situations; however, one of the styles is always the predominant on them. It has to be noted that a particular leadership style will not be effective in an organisational setting. Hence, different styles are needed according to different situations. Steve Jobs CEO of Apple has been a successful leader in this modern era. His approach to leadership is both fascinating and confusing and that is the reason why he has been able to make Apple a successful company. He has brought a lot of changes in the life of people through his greatest advanced technology ever made namely the Mac, the iPod, the iPad and iPhone but has also introduced a new concept for business and leadership. His approach to creative leadership was remarkably high, that is inspiring others to do the impossible but at the same time Steve Job’s leadership style was complex because he always put a...
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...leader’s personality. 2. How is leadership behavior based on traits? - As we all know the behavioral theory should only focus on the leader’s behavior but it does not all the time. A leader’s behaviors originally come from the personal traits or attitudes that a leader has. 3. What are the University of Iowa leadership styles? - The university of Iowa leadership studies found two different leadership styles which are…. a) Autocratic Leadership style and b) Democratic Leadership style. 4. What are the University of Michigan leadership styles? - This university found two leadership styles as well which are a) job-centered Leadership style and b) employee centered leadership style. 5. What are the Ohio State University leadership styles? - Initiating structure behavior - Consideration behavior 6. What are three important contributions of the University of Michigan and Ohio State University studies? - They were able to research at the same time and found four dimensions which a leader use in an organization; low structure and high consideration, high structure and low consideration, high structure and high consideration, low structure and low consideration. 7. What are the Leadership Grid leadership styles? - the leadership grid builds on Ohio state university and the Michigan university study which are called concern for production and concern for employees. The leadership grid identifies five different leadership styles which are: a) Impoverished b) Authority...
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