...Running Header: Ethics Ethics and Local Governance Tristanjay V. Llantada Dr. Amir Afzal CIS 106 OCT 28, 2012 Ethics and Local Governance Whether dealing with business or local government, having to follow an ethical standard can help create an environment for people to feel comfortable. In a society where your data can be manipulated and use wrongfully, feeling comfortable will be hard to consider. Having an unstable system on a local government level, those stores your data can have an impact on a person’s life. For a while, the London Borough of Brent in the U.K. (United Kingdom) has stored citizen’s data on 12 different databases. The council’s divisions have their own copy of a resident’s data. Those copies were either incomplete or incorrect. The council also has two customer relationship management systems that have their own data of the resident with incontinences. First problem in this situation is that all of the resident’s data are scattered across different databases. Second issue is each database has different information then what another database has. “Employees would spend much of their time calling other departments to find out supplementary information” (Hudson, H. 2011, November 3). Confusion to a resident may occur if one department knows that person has a disability but other departments might have them as having no disability. In order to fix this huge problem, the council used what was called the Brent Client...
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...Getting citizen data under control is helping the London Borough of Brent provide more intelligent public services Having inconsistent and duplicate customer data is damaging enough in business, but in local government it can have a serious impact on citizens’ lives. Until five years ago, citizen records at the London Borough of Brent were siloed across 12 different databases, one for each of the council’s functional divisions. Every division had its own separate copy of resident data, and each one was incomplete or incorrect in some way. The council’s two separate customer relationship management systems also had different resident data sets, each with its own particular faults and omissions. This situation meant that while one department might know that a resident was blind, and therefore required special services, the others might still treat them like any other. It also made the council’s clerical processes inefficient, as employees would spend much of their time calling other departments to find out supplementary information. The council’s solution was to build the Brent Client Index, a system that aggregates the 1.5 million customer records held in the council’s 12 data silos to create a central, ‘virtual’ registry. Deployed in 2008, the Index is based on master data management technology from Initiate, a US-based vendor that was acquired by IBM last year. It works by statistically analysing the contents of multiple databases, resolving conflicts by comparing data...
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...Ethics has been defined as “moral principles that govern a person’s or group’s behavior”. Ethics affect different professions in different ways. Since citizen data is basically a bunch of records and files, I looked up a code of ethics for Record Managers locally and internationally. I found that there are multiple groups that work throughout the world helping governments with the records that they keep, the only one that I actually found that had a code of ethics was the Institute of Certified Records Management (CRM). The CRM’s code of ethics is extensive and very well put together. You have to actually become a member and if you are accused of unethical behavior you have to go through an ethical review board which determines if you can continue to use their designation. Two ethical issues that I believe are associated with the consolidation of citizen records in the London Borough of Bren are respecting the rights of privacy of individuals whose lives may be documented in intimate detail in those records and government agencies and other people can misuse the gathered information for their personal gain. The privacy issue would probably be my biggest concern since there can be very sensitive information about disabilities, mental and physical health issues, etc. listed in them. Government agencies can use the information to profile different groups of individuals on their actions, beliefs, and race. They can also use the information to seclude individuals from the majority...
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...IT Consultation for Mr. Green Kenya Newton Cynthia Orth CIS 329 – Administering Desktop Clients Ethics and Local Governance Ethics has been defined as “moral principles that govern a person’s or group’s behavior”. Ethics affect different professions in different ways. Since citizen data is basically a bunch of records and files, I looked up a code of ethics for Record Managers locally and internationally. I found that there are multiple groups that work throughout the world helping governments with the records that they keep, the only one that I actually found that had a code of ethics was the Institute of Certified Records Management (CRM). The CRM’s code of ethics is extensive and very well put together. You have to actually become a member and if you are accused of unethical behavior you have to go through an ethical review board which determines if you can continue to use their designation. Two ethical issues that I believe are associated with the consolidation of citizen records in the London Borough of Bren are respecting the rights of privacy of individuals whose lives may be documented in intimate detail in those records and government agencies and other people can misuse the gathered information for their personal gain. The privacy issue would probably be my biggest concern since there can be very sensitive information about disabilities, mental and physical health issues, etc. listed in them. Government agencies can use the information to profile different...
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...Case Study 1: Ethics and Local Governance Introduction to Information Technology July , 2013 In 2007 a Transformational Government mandate focused on customer budget reductions of 3 percent year to year increasing the emphasis on regionally shared services for the London Borough of Brent. The area is approximately 270,000 citizens with the London Borough of Brent information scattered across numerous departments without the ability to share any of the information across the enterprise. The decision to create a master client index that will clean up duplicate and fragmented data files, improve operational efficiencies, there are over 1.5 million records of the 2700,000 citizens that will be matched and linked from several different databases, providing a real time view of each customer’s data, this process will be very beneficial and achieve optimal operational efficiency. The two potential ethics issues associated with the consolidation of citizen records in the London Borough of Bren. First the privacy of the information of the citizens within those records may contain intimate details about their lives that should be kept private would probably be my biggest ethics issues concern. Some people enjoy their privacy and don’t want their information readily available for people to see without their consent. Some of information of the citizens records listed within the database could be very sensitive and personal information about someone’s disabilities, medical records, mental...
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...technical-economic mechanisms (Coe, Dicken and Hess, 2008). More than this oversimplified conceptual framework, Levy (2008) argues GPN as ‘simultaneously economic and political phenomena . . . organizational fields in which actors struggle over the construction of economic relationships, governance structures, institutional rules and norms, and discursive frames . . . GPNs thus exist within the ‘‘transnational space’’ that is constituted and structured by transnational elites, institutions, and ideologies’. In Levy’s theory, we can find out that more than a economic process of productions, GPNs is also a ‘social’ and ‘cultural’ phenomena in which the geographically differentiated political and social cultural circumstance are also shaped (Coe, Dicken and Hess, 2008). Considering the consumer electronic industry in particular, what we can see now is that numerous branded firms has evolved as the leading force, such as Apple, Microsoft and HP. Meanwhile, amount of emerging economies became to participate into this industry more and more, therefore turning GPNs into a more complex concept in current globalisation. Since then, there are increasing considerations and discussion related to governance of GPNs, trying to...
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...Monga, A. (2008). E-government in India: Opportunities and challenges, JOAAG, Vol. 3. No. 2 E-government in India: Opportunities and challenges Anil Monga1 Abstract Public administration, governed by bureaucratic structures built on rationale principles, that dominated the twentieth century, has failed to respond to the changing requirements of the present times. E-governance, which is a paradigm shift over the traditional approaches in public administration, means rendering of government services and information to the public using electronic means. This new paradigm has brought about a revolution in the quality of service delivered to the citizens. It has ushered in transparency in the governing process; saving of time due to provision of services through single window; simplification of procedures; better office and record management; reduction in corruption; and improved attitude, behavior and job handling capacity of the dealing personnel. The present study substantiates these theoretical assumptions about e-governance by analyzing some experiences at the local, state and federal levels of government in India. Keywords: E-Government, India, Public Administration 1 Panjab University, Chandigarh, India. Email: monga_ak@yahoo.co.in 52 Monga, A. (2008). E-government in India: Opportunities and challenges, JOAAG, Vol. 3. No. 2 Introduction In the past, service delivery mechanisms of the government departments left much to be desired in India. Cramped spaces;...
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...The Good Governance Standard for Public Services The Independent Commission for Good Governance in Public Services The Independent Commission for Good Governance in Public Services, chaired by Sir Alan Langlands, worked throughout 2004. Through two rounds of consultation, the Commission drew on the views of a wide range of people with experience of governance, and of service users and citizens, to produce the Good Governance Standard for Public Services. The Standard presents six principles of good governance that are common to all public service organisations and are intended to help all those with an interest in public governance to assess good governance practice. The Independent Commission for Good Governance in Public Services was established and supported by the Office for Public Management (OPM®) and the Chartered Institute of Public Finance and Accountancy (CIPFA), in partnership with the Joseph Rowntree Foundation. The Good Governance Standard for Public Services The Independent Commission on Good Governance in Public Services Good Governance Standard for Public Services © OPM and CIPFA, 2004 OPM (Office for Public Management Ltd) 252b Gray’s Inn Road London WC1X 8XG tel: 020 7239 7800 fax: 020 7837 5800 email: office@opm.co.uk web: www.opm.co.uk CIPFA (The Chartered Institute of Public Finance and Accountancy) 3 Robert Street London WC2N 6RL tel: 020 7543 5600 fax: 020 7543 5700 web: www.cipfa.org.uk ISBN: 1 898531 86 2 This book may not, in part...
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...Mapua Institute of Technology Muralla St. Intramuros, Manila School of Industrial Engineering and Engineering Management Applying Transportation Systems On San Pedro City, Laguna In Partial Requirements for SVM161 Submitted By: Andrada, Michael Sherwin Sillo, Jerome Submitted To: Prof. Elisier Fantillo Introduction History San Pedro became a town on January 18, 1725, when King Charles II of Spain decreed that the town formerly known as "Tabuko" be a separate town from "Kabullaw" (now known as the city of Cabuyao). By virtue of the last will of Philip V of Spain, Rodriguez de Figueroa or "Don Esteban", a group of Augustinian Fathers gained the ownership of the Tunasán Estate. Later on, San Pedro became an hacienda of Colegio de San José, a group of Jesuits friars who took over the property which now is known as "San Pedro Tunasán". "Tunasán" literally means "a place where there is Tunás" (Opuntia tuna), a medicinal plant abundant on shoreline area. During that period, agriculture, fishing, duck raising, fruit trees, sampaguita were the main source of income of its residents. This period was highlighted by the growing tenant/landlord dispute. The tenants of Hacienda San Pedro Tunasán fought for their birthrights over their ancestral lands. This struggle took almost 423 years of unsuccessful resistance to Colegio de San José, and in 1938, the government bought the homesites of the San Pedro Tunasán Hacienda from the Colegio for re-sale...
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...Recently the terms "governance" and "good governance" are being increasingly used in development literature. Bad governance is being increasingly regarded as one of the root causes of all evil within our societies. Major donors and international financial institutions are increasingly basing their aid and loans on the condition that reforms that ensure "good governance" are undertaken. The concept of "governance" is not new. It is as old as human civilization. Simply put "governance" means: the process of decision-making and the process by which decisions are implemented (or not implemented). Governance can be used in several contexts such as corporate governance, international governance, national governance and local governance. Since governance is the process of decision-making and the process by which decisions are implemented, an analysis of governance focuses on the formal and informal actors involved in decision-making and implementing the decisions made and the formal and informal structures that have been set in place to arrive at and implement the decision. Government is one of the actors in governance. Other actors involved in governance vary depending on the level of government that is under discussion. In rural areas, for example, other actors may include influential land lords, associations of peasant farmers, cooperatives, NGOs, research institutes, religious leaders, finance institutions political parties, the military etc. The situation in urban areas is much...
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...CHAPTER 1 THE PROBLEM AND ITS BACKGROUND Introduction States and nations since the existence of the first known civilization have been struggling to establish stability on the administration of its affairs. One of these, which is inevitable is to suppress corruption that seems to worsen. (Olivares-Cunanan, 2013) Although there is no known document that will lead us to where corruption began and who started this practice, there are already existing documents that proposes how it started and the reason why this exists. Corruption began in the early period as far back as the old Egyptian kingdom. There is also a clear founding that corruption through its most common form existed in other civilizations that existed in the early ancient world. In the Athenian state council, bribery is common in order for the major power the so-called elite to implement what they want. The same practice was committed by roman emperors who used give lands to the senate members in order for the latter body to be on their side. (Freille, 2007). In the modern era, documents from the past that can possibly tell us where and when corrupt practices have begun may seem to be impossible to retrieve, and if ever possible, these documents may have a little relevance to no use at all in the study on how we can curtail at least corrupt practices on the national scale. ( Co, 2007) Defining what is corruption and determining its root cause is one of the center of interest of analysts and international organizations...
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...systems. As the digitalization of documents and processes is in pursuit, the cost of administrative maintenance diminishes. This could allocate more resources for use in the distribution of other valuable social goods. Transaction time with the administration is shortened. Efficient service provision requires having the right services delivered to the right people, and delivered fast when the people need it most. These perks would not be present without IT, which serves part of the realization of company’s good governance. (Magno & Serafica, 2006) Good Governance is the manner in which power is exercised in the management of a country’s economic and social resources for development. The essence of good governance was described as predictable, open and enlightened policy, together with a bureaucracy imbued with a professional ethos and an executive arm of the policy-making bodies accountable for its actions (The World Bank Group, 2005). IT promotes good governance in three basic ways: (1) by increasing transparency, information, and accountability; (2) by facilitating accurate decision-making and public participation; and (3) by enhancing the efficient delivery of public goods and services. The use of IT could enable the organization, as well as the public, to inform their rights and privileges. Background of the Study Coreware Technologies Inc. is a group of IT professionals with expertise in online real-time transaction processing and banking operations, decided to put-up...
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...– like for any institution or even any individual – is a matter of governance, defined as “a mode of governing that is distinct from the hierarchical control model characterizing the interventionist state. Governance is the type of regulation typical of the cooperative State, where State and non-state actors participate in mixed public private partnership networks1”or “the formation of cooperative relationships between government, profit-making firms, and non-profit private organizations to fulfil a policy function.2” Of course governance is more than just a way to manage the interrelations within a public private partnership arrangement. We shall detail this by reference to a catalogue of the different types of accountability mechanisms identified by Erik B. Bluemel (BLUEMEL, 20073). The references cited here are taken from the mentioned article. People find into the Civil Society a playground to express their frustrations towards their national or local government that ordinary democracy fails to resolve. Therefore they feel the right to obtain a higher degree of accountability from the organisation they join or support. Regrettably, they are seldom satisfied. Accountability mechanisms are usually designed to constrain power, whatever its form. In the Communication Society, it has become one of the essential means for all interconnected actors to exert mutual control. It is an essential part of e-Governance and the only real enabler of eDemocracy. It has become quite clear that...
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...Integrity System, Internal Control System and Leadership Practices: A Review Study Mohamad Azizal Abd Aziza, Hilmi Ab Rahmanb, Md. Mahmudul Alamc, Jamaliah Saidc* a Faculty of Accountancy, Universiti Teknologi MARA (UiTM), Shah Alam, Selangor, Malaysia b Universiti Teknologi MARA (UiTM) Kelantan Campu, Malaysia c School of Business, Universiti Utara Malaysia c Accounting Research Institute (ARI), Universiti Teknologi MARA (UiTM). Shah Alam, Selangor, Malaysia Abstract Currently, governance in public administration has become a global issue as a result of the continuous stream of governance failures, fraud, inefficiency, corruption, and poor internal control and financial management. Public sectors worldwide are now under pressure to justify the sources and utilizations of public resources as well as improving the performance in their services delivery. Now it is considered as public rights to monitor the transparency and efficiency of public administration. To ensure good governance, understanding the way to improve accountability in public sector is very essential. Therefore, to enhance the accountability in the public sector, based on the literature review this study discusses on the organizational internal factors that has influences on accountability; integrity system, internal control system and leadership qualities. This study could assist policy makers to establish more accountability among different departments and agencies of government. © 2015 The Authors...
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...describe a variety of taxes imposed on goods. Duty-free shopping allows tourists to purchase goods at lower prices. In the 1950’s, GlobShop sold foreign cars and liquor, and with the growth of global travel, GlobShop began to expand worldwide. Drawbacks occurred with the Gulf War of 1990 as well as economic recessions. Therefore, the company would have to find a way to lift itself back up. Soon IT operation at GlobShop was decentralized and each region had its own IT division that catered to the local needs. To follow was a major IT reorganization that would pave the way for significant cost savings. After studying the problems and issues, Rogers (CIO) of GlobShop proposed an approach for reorganization. The idea was to bring together the ten regional IT units into one global IT unit, with all the IT operations dispersed in two centres: one in Asia and one in the USA. Highlights of the new reorganization included: - Centralized global IT budget - Streamlined IT governance - Consolidation and standardization Also as a part of reorganization, GlobShop cut its IT costs by outsourcing a part of application and maintenance. They hired an Indian vendor (ISS)-Indo Systems Solutions for on-site maintenance and enhancements of the merchandising system. As a result of the 9/11 events in New York, air travel was severely affected and with less people traveling, major airport retailers like GlobShop were hit hard. Off-shoring was a solution to this drawback. The off-shoring...
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