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Management 340

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No matter where you work there will always be some type of conflict between staff members. Personalities, beliefs and miscommunication are some reasons why conflict occurs. It is the duty of the team leader or manager to recognize when there are conflicts and handle them promptly so the team can get back on track to accomplish their goal (Ray 2013). As a manager I have had a lot of different conflicts like: One employee being late constantly; this has made the rest of the employees uneasy because they don’t know what time they will be relieved from their duties. A couple of my employees don’t trust each other. We deal with money and a few of the employees have implied they think one is stealing their tips. One employee’s can’t seem to get the end of day paperwork right, which makes it harder for the next girl opening in the morning, because her cash register is always off. To solve these problems, the girl that was late is no longer working for us. The employee that they believe is taking their tips doesn’t work the bar and the one that her paperwork is messed up I have no longer put her on the night shift until I can retrain her to see where she is making her mistakes. If my employees did not trust me as a manager I would have never known that this issues where occurring. If I had not handled the conflicts quickly these issues could have been damaging to the company and to the rest of my employee. They could have gotten upset and left without notice; leaving me no one to cover their shifts. There are many techniques that can be used to resolve conflicts. By understanding the different styles you can think about what approach you want and need to take to resolve conflicts. I have chosen the Thomas-Kilmann Conflict Mode Instrument (TKI). This mode helps you identify what style you are inclined to use (Manktelow 2013). Competitive: Takes

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