...Quantifying the Benefits of Leadership Development Date: September 20, 2011 Issue You have hired QMDME Consulting to analyze both the impact and financial returns from executive leadership programs. You have also asked us to provide recommendations on how to present this analysis to your executive management committee, specifically your COO Dave Palmer. In the past, you were not able to provide the financials and quantitative analysis to support the funding of such programs, demonstrating they are a priority, not a perk, which adds to Zendal Pharmaceutical’s bottom line. Given the unstable economic environment that has persisted for several years, it is even more important to justify the costs of such programs. Justification must be communicated via skill enhancements/efficiencies, market competitiveness, and profits, not just through participant satisfaction surveys. Without a quantitative based argument, it is likely the 75% decrease in your budget will continue into the near future, and perhaps never be reinstated to prior levels. Also, you have asked QMDME Consulting to comment on the viability of an internal, custom leadership program or continuation of external leadership programs. We will address this issue in the context of Zendal’s recent acquisition of Premier. Analysis of Business Issue The Case for Leadership Development Program An important aspect of your presentation to Palmer will include communicating the value add of leadership development and dispelling...
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...SAGE India website gets a makeover! Global Products Enhanced Succinct Intuitive THE Improved Interactive Smart Layout User-friendly Easy Eye-catching LEADING WORld’s LEADING Independent Professional Stay tuned in to upcoming Events and Conferences Search Navigation Feature-rich Get to know our Authors and Editors Why Publish with SAGE ? World’s LEADING Publisher and home and editors Societies authors Professional Academic LEADING Publisher Natural World’s Societies THE and LEADING Publisher Natural authors Societies Independent home editors THE Professional Natural Societies Independent authors Societies and Societies editors THE LEADING home editors Natural editors Professional Independent Academic and authors Academic Independent Publisher Academic Societies and authors Academic THE World’s THE editors Academic THE Natural LEADING THE Natural LEADING home Natural authors Natural editors authors home World’s authors THE editors authors LEADING Publisher World’s LEADING authors World’s Natural Academic editors World’s home Natural and Independent authors World’s Publisher authors World’s home Natural home LEADING Academic Academic LEADING editors Natural and Publisher editors World’s authors home Academic Professional authors Independent home LEADING Academic World’s and authors home and Academic Professionalauthors World’s editors THE LEADING Publisher authors Independent home editors Natural...
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...Proceedings of the 41st Hawaii International Conference on System Sciences - 2008 Towards Measuring Knowledge Management Success Murray E. Jennex San Diego State University mjennex@mail.sdsu.edu Abstract Discussions at previous HICSS conferences have revealed that there is no general agreement on definitions of knowledge management (KM) and knowledge management system (KMS) success. We developed these concepts and presented them earlier this year. Using an expert panel approach followed by two exploratory surveys, we identify KM success measures. The research demonstrates that measures for KM success are required on multiple dimensions. This paper thus also presents a set of dimensions with measures that can be used to determine if KM in an organization is successful. Stefan Smolnik European Business School (EBS) Stefan.Smolnik@ebs.edu David Croasdell University of Nevada, Reno davec@unr.edu begin to identify instruments that can be used to operationalize these measures. Besides presenting some background on KM success, the paper also offers a series of perspectives on KM/KMS success. These perspectives were derived from an analysis of academics and practitioners’ definitions of KM/KMS success. 2. Background on KM Success After summarizing various definitions of KM, Jennex defined KM success as reusing knowledge to improve organizational effectiveness by providing the appropriate knowledge to those who need it when it is needed [13]. KM is expected to have a...
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...Organisational Capability Analysis Dr. M. Thenmozhi Professor Department of Management Studies Indian Institute of Technology Madras Chennai 600 036 E-mail: mtm@iitm.ac.in ORGANIZATIONAL APPRAISAL Internal Environment - strength & weakness in different functional areas Organization capability - Capacity & ability to use distinctive competencies to excel in a particular field - Abilty to use its µS¶ & µW¶ to exploit µO¶ & face µT¶ in its external environment Organization resources - Physical & human cost, availability - strength / weakness ORGANIZATIONAL APPRAISAL Organization behaviour Identity & character of an organization leadership, Mgt. Philosophy, values, culture, Qly of work environment, Organization climate, organization politics etc. Resource Behaviour Distinctive competence - Any advantage a company has over its competitor - it can do something which they cannot or can do better - opportunity for an organization to capitalize - low cost, Superior Quality, R&D skills etc. METHODS & TECHNIQUES USED FOR ORGANIZATIONAL APPRAISAL Comprehensive, long term Financial Analysis - Ratio Analysis, EVA, ABC Key factor rating - Rating of different factors through different questions Value chain analysis VRIO framework METHODS & TECHNIQUES USED FOR ORGANIZATIONAL APPRAISAL « BCG, GE Matrix , PIMS, McKinsey 7S Balanced Scorecard Competitive Advantage Profile Strategic Advantage profile Internal Factor Analysis Summary SWOT ANALYSIS Identify & classify...
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...Final Strategic Plan and Presentation University of Phoenix Integrated Business Topics BUS475 Final Strategic Plan and Presentation For the past year, Grace and Joy have gathered information to start up their group home. Information they have collected include strategic management and planning guidelines, writing the mission and vision statements, compiling a SWOT analysis, implementing a Balanced Scorecard (BSC) to track and measure their performances, and developing measures and objectives in the learning and growth perspective. This information is important to gather and understand when opening up a new business. This paper discusses the information collected for LYLA and the hypothesis of the finalization of LYLA. Importance of Strategic Planning and Management Introduction to LYLA Two friends, Grace and Joy, met at a church function. During this function, they were able to get to know each other and learned they had something in common. Both have been considering opening a foster care type home for young women. They began to meet once a week to discuss how they could start this program. After a few weeks, they named their organization LYLA, which stands for Loving Young Ladies into Adulthood. Group Home The main goal set for the group home, is to help young women, between 14-21 years of age, become self sufficient. After discussing plans with their church and the Department of Human Services, they realized there would be more to consider than they...
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...intersect investments Running head: GAP ANALYSIS: INTERSECT INVESTMENTS Gap Analysis: Intersect Investments David Green University of Phoenix Gap Analysis: Intersect Investments The troubles of September 11, 2001 have caused turmoil in the investment community, and Intersect Investments is one of those firms looking to improve their company. The industry has been affected by constant change, and for a company to stay profitable they will need to make change’s to cope with the ever-changing financial industry. Many firms have been losing customers due to lack of trust, and Intersect has been among these companies. Frank Jeffers the CEO of Intersect is aware of the problems and he is trying to make the changes necessary for Intersect to survive. Frank has identified the new vision that the company needs to take to increase profits, and retain customers. Frank’s vision includes offering a wide range of products and services for small businesses and consumers using the customer intimacy model. Frank believes that the intimacy model will result in long-term relationships with the customers, and this is due to the inclusion of trust and value as a part of the intimacy model. For Intersect to be successful, the company needs to identify the issues and the opportunities facing the company. Intersect also needs identify the problems, and ethical dilemmas that they are facing now. The following analysis will help to identify these issues as well as show the end goals...
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...Principles of Management Course Number: BUS 1001-5 Course Name: Principles of Management Class meeting times: Wednesday 10:00-11:00 AM, Friday 9:00-11:00 AM Class Room: Chinrigwan 303 Instructor: Darshana Karna E-mail: darshanakarna@hotmail.com / karna1208@chonnam.ac.kr Background Principles of Management is a compressive introductory course on the management process from a manager’s perspective with particular emphasis on the skills, competencies, techniques and knowledge needed to successfully manage an organization. It focuses on the entire organizational form both a short and long-term perspective to from a strategic vision, setting objective, crafting a strategy and then implementing it. This course examines the logic and working of organizations. It also investigates how organizations develop and maintain competitive advantage within a changing business environment influenced by political, economic, social, technological, legal and environmental factors. The course content is organized around the four pillars of management viz. planning, organizing, leading and control for systematic understanding of management-related challenges and applying conceptual tools and techniques in analyzing, evaluating and addressing management issues. Course serves as the first course for management majors in the discipline of management. Course Learning Objective This course ensures that the student understand how managers mange business organization in the dynamic...
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...environment & has pressures of changing external environment. * Reasons for failure or under-achievement: * Transforming strategic thinking into action * Implementation treated as an add-on & a lower-level employee task. * Strategy achieved best when those in charge of implementation also involved in strategic analysis & formulation process from the start. * Managers who implement are usually too busy with everyday running of operations to become involved in planning process or may be excluded. * Failing the 3Cs of communication, commitment & coordination * Poor communication & lack of commitment & inability to manage change effectively. Poor or vague strategy. Lack of buy-in & ownership from key manager & employees. * Lack of coordination or alignment between an organisation’s strategy & its functional units, processes & systems. * Lack of a model, inadequate information sharing, unclear lines of responsibility & accountability, unsupportive power structure. * Paralysis by analysis * Too much focus on analysis & formulation, relaxing on way resources are allocated & way in which operational decisions are made. Leaders trained to formulate not implement. * Important not to combine financial & budgetary processes with strategic intent & direction. * Risk that strategic planning will stifle creativity & innovation...
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...intend to work as a health care manager or administrator. Degree programs tend to either focus on either clinical supervision from a health care perspective or operations management from a business perspective. What is Health Administration? Health care administration includes elements of organizational leadership, personnel management, office administration and public health systems. There are two types of health care administrators. First, there are generalists who assist with front-line personnel and facility management. They are the equivalent of an operations manager in the business world. Second, there are specialists who work behind the scenes and ensure the...
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...OF BUSINESS MANAGEMENT MGT 790 STRATEGIC MANAGEMENT Course Outline 2011 Course Prescription Strategic Management is the process and practice of managerial decision making and implementation that seeks to create and maintain competitive advantage. In essence it determines the long term performance of a business and as such is the role of the senior executive members to refine but the responsibility of all to roll out. Included in the process is comprehensive environmental scanning, strategy formulation (strategic planning), strategy implementation, and monitoring. Students in this course will review how the strategic decision makers within an organisation first identify, define and analyse commercial problems and then develop practical and ethical solutions. It provides a practical guide for, and an initial experience in, strategy formulation and strategic management. Class time will be largely spent in lecture, discussion, case studies and experiential exercises. Students will learn from the theoretical literature, instructor, case studies, videos, research presentations, and from each other. The course materials explain and describe the different aspects, challenges, and stages of strategic management simply and clearly. Goals of the Course To examine and understand the nature and role of strategy, strategic management and strategic leadership within an organization. Learning Outcomes 1. To develop skills in strategic analysis, development...
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...Strategic Leadership Critically evaluate the concept of strategic leadership | Introduction Every business, especially within our current and very intricate global settings, is subject of an extremely challenging venture in terms of features which may influence the function of an organisation (Hakansson and Snehota, 1995; Yli-Renko and Autio, 1998). The achievement or an eventual fiasco of a business is ascribed to these features (Gulati et al., 2000; Möller and Rajala, 2007). Therefore, strategic leaders aptitudes ought to be advanced perpetually and accurately in order to prepare them to face todays challenges as they might be eventually harder in the forthcoming (Hitt et al., 2009). Within the context a lucrative organisation, it is clearly acknowledge that the organisation ought to attempt and reach the level of customers’ contentment in order to be on top of the industry competition as well as generating benefits. In this way, to be capable to achieve its corporate objectives, the management of actual organisation must be directed by the principle of strategic leadership. Principally, the core intention of this paper is to critically evaluate the concept of strategic leadership. In this, possible advantages and restrictions of the execution of strategic leadership will be argued by the author of this paper. Moreover, this paper will attempt to provide a number of understanding information regarding the basic features of strategic leadership for instance strategic...
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...Global Strategy and Leadership is the capstone segment for the CPA Program professional level. This segment consolidates your learning in the other three compulsory segments, Ethics and Governance, Financial Reporting and Strategic Management Accounting. In the increasingly complex business environment in which organisations operate, characterised by change, uncertainty and escalating competition, the disciplines of strategy and leadership have become critical to successful organisational performance. The aim of this segment is to link the knowledge of management and financial accounting to the concepts of strategy and leadership. Accountants use a variety of technical information to make decisions for the future of the business within an ethical framework of operation. This segment shows that accounting information, ethics, strategy and leadership are applicable to accountants working throughout the world in diverse organisations. As discussed in Ethics and Governance, accounting as a profession is respected internationally and CPAs are employed worldwide. The segment materials address the needs of candidates operating in different international markets in varying roles. This segment builds upon knowledge gained in the other three compulsory segments of the professional level. The concepts of professional ethics and good governance underpin the segment. Candidates who have previously undertaken the Advanced Audit and Assurance or Strategic Management Accounting segments will...
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...Whittington for exam Question: What is strategy? There is not much agreement about strategy in other textbooks. Rather than taking ‘strategic management’ for granted, this book starts from the basic question ‘what is strategy anyway?’. Four basic conceptions of strategy are introduced which all have different implications for how to go about ‘doing strategy’. Each perspective has its own view of strategy and how it matters for managerial practice. The Classical approach gives the textbook answers. - Classicists broadly see strategy as a rational process of long-term planning, vital to securing the future. - Evolutionists usually regard the future as too volatile and unpredictable to plan for, and warn that the best strategy is to concentrate on maximizing changes of survival today. - Processualists too doubt the value of rational long-term planning, seeing strategy best as an emergent process of learning and adaptation. - Systemic theorists take a relativist position, arguing that the forms and goals of strategy-making depend particularly on social context, and that strategy should therefore be undertaken with sociological sensitivity. These are four starkly different perspectives (p. 119), but it is the Systemic sensibility that helps us finally to choose. For the Systemic strategist, effectiveness depends upon understanding context and playing by local rules. Classical, evolutionary, processual, they can all take place in some conditions. There is no one...
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...Application of various case studies to real-world organizational behavior. Introduction The case: “Rhonda Clark: Taking Charge at Smith Foundation” (McShane & Von Glinow, pg. 319) is a vignette about the hiring of Clark as the CEO of the Smith Foundation. The Board that hired her is somewhat dysfunctional. She faces many challenges in dealing with the board. Clark has to use her influence, abilities, networking and power to maneuver the board so that she can accomplish the goals she has set for the Smith Foundation. The following is an analysis of the effectiveness of her sources of power and the types of influence she used at the Smith Foundation. 1A. Power Let’s see how “A Model of Power in Organizations” applies to Clark’s situation. We will also identify and discuss both Clark’s sources of power and any contingencies of power. Goltz and Hietapelto say, “In the operant model of power, leadership is defined as being an individual’s skill in using the consequences under his/her direct or indirect control to influence behavior toward goals that will obtain rewards for the unit.” And I think being a good contingency manager is an important attribute of a good leader. Clark used a variety of differing powers to deal with the board, the types of powers she used consisted of legitimate, reward, coercive, expert and referent. Clark used female members of the board with “referent power”, she used this power to influence them by having them identify with her. She used expert...
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...BUS520 Week 11 Final Exam 1 and 2 BUS520 Week 11 Final Exam 1 and 2 BUS520Week 11 Final Exam 1 and 2 Download Answer Here http://workbank247.com/q/bus520-final-exam-1-and-2/6911 Question 1 According to the Ohio State leadership studies, a leader high in __________ is sensitive to people’s feelings and tries to make things pleasant for the followers. • Question 2 __________ make(s) a leader’s influence either unnecessary or redundant in that they replace a leader’s influence. • Question 3 According to the path-goal leadership theory, a manager is showing a participative leadership style when he/she __________. • Question 4 According to __________ approaches, individual behavior is constructed in context, as people act and interact in situations. • Question 5 Meindl referred to the phenomenon whereby people attribute almost magical qualities to leadership as _____________. • Question 6 The __________ that are driving organizations of all types and sizes can be found in organization-environment relationships, the organizational life cycle, and the political nature of organizations. • Question 7 The decision to construct a new overseas plant can be considered to be a(n) __________. • Question 8 Which of the following, refers to altruistic love? • Question 9 __________ is intentional and occurs as a result of specific efforts by a change agent. • Question 10 Another name for incremental change is __________. • Question...
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