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Marketing Converge

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MARKETING DE CONVERGENCIA

Las tecnologías de la información han revolucionado nuestro mundo, modificando la forma en que los consumidores se comportan cuando toman decisiones.

No osbtante, muchas de nuestras estrategias de toma de decisiones se ven inalteradas a pasar de que contamos con técnicas alternativas que derivan del uso de Internet. Tal parece que a al navegar a través de la red con el uso de la tecnología, hemos podido entender aquellas características que nos distinguen como seres humanos.

Como muestra de esto tenemos el fracaso de las empresas punto.com y el hecho de que el comercio electrónico no se haya desarrollado a la velocidad que se pronosticaba en la década de los noventa.

Más recientemente encontramos el ejemplo de la empresa DELL, que con un exitoso modelo de negocios, se le dificulta incrementar su participación de mercado debido a su estrategia de distribución concentrada únicamente en las ventas vía on-line, prescindiendo de aquellos consumidores que prefieren tener un contacto directo con sus productos o que no se han adaptado a las compras on-line.

Cualquier organización que desee ser exitosa o mantener su liderazgo, debe entender al nuevo consumidor que es el resultado de la fusión (híbrido) entre consumidor tradicional y del cyberconsumidor, recordándonos al Centauro de la mitología griega.

El Consumidor Centauro actúa a través de múltiples canales, empleando nuevas actividades y estrategias para satisfacer necesidades y comportamientos humanos. Con el uso de una combinación de medios tradicionales y medios altamente tecnológicos.

La realidad nos demuestra que no estamos en presencia de tres segmentos de consumidores (Tradicional, Cyberconsumidor y Centauro), sino que el mercado esta convergiendo cada vez más hacia el Consumidor Centauro. Directa o indirectamente las TIC nos están transformando en Centauros.

El Marketing de Convergencia es la respuesta mercadológica de las empresas para satisfacer las necesidades del consumidor Centauro. De la cual se desprende la idea de que los canales de comercialización on-line y off-line, no solo son complementarios sino sinérgicos, ya que las estrategias de convergencia ofrecen oportunidades de obtener nuevos ingresos, la reducción de costos y la sostenibilidad del negocio.

Pero el verdadero reto para las organizaciones está en poder visualizar las oportunidades de largo plazo así como las de corto plazo, para crear estrategias de convergencia para el futuro, porque si de algo debemos estar seguros es que el desarrollo de la Internet aún es incipiente, podríamos compararlo con los primeros días de la red eléctrica.

La sostenibilidad del negocio implicará entonces una redefinición de todos los conceptos del marketing a la luz del nuevo consumidor y de los cambios que en él vayan suscitando los avances en la Internet.

Recientemente algunos investigadores del marketing han decidido rebautizar al Consumidor Centauro como: “CONSUMIDOR 3.0” , esta nueva denominación se encuentra inspirada en el mundo de la programación de software y obedece a la teoría de que el consumo de altos volúmenes de compra ha evolucionado de la siguiente manera:

CONSUMIDOR 1.0: Tenía poco poder de influencia o negociación, debía conformarse con los bienes, servicios e información que recibían de los oferentes. Fueron el resultado del desarrollo de las grandes tiendas por departamentos y las ventas por catálogos.

CONSUMIDOR 2.0: Se originan como resultado del nacimiento del marketing, la expansión de la oferta, la competencia y la orientación al cliente. Estos consumidores se caracterizan por ser un poco más exigentes, con la creciente competencia logran tener mayor poder de negociación.

Las empresas empiezan a realizar mayores esfuerzos para alcanzar sus objetivos de ventas y entienden que para alcanzarlos deben enfocarse en los clientes.

CONSUMIDOR 3.0: Es el resultado del desarrollo de las tecnologías de la información y la comunicación razón por la que están mejor informados y son más exigentes, tienen un alto poder adquisitivo, exigen los últimos avances de la tecnología, alternan canales de distribución y comercialización, pero sin perder su identidad social.

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