...decency, respect and fair play have allowed societies to evolve from their primitive beginnings to conditions where the rule of law and a constitution of rights and privileges protect men and women in modern diverse democracies. Unfortunately, it is when hard won improvements to the common good go terribly wrong that we most notice them. This does not mean, however, that we should take rare incidents of wrong doing to be the description of society. Rather, we need to mine human wisdom for the gold standard across time in order to establish “best practices” for the future. In so doing we come to understand that we are social creatures, driven by our emotions whose life force flows into the spaces between us. If we pollute the emotional environment with toxins of dishonesty, anger and greed, we diminish the quality of the atmosphere in which we operate. Conversely, if we flood this space with integrity, fairness decency and enthusiasm, we are empowered to deliver our best performance and creativity. This is where leadership becomes most important; but not just leadership at the top. While we...
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...An eGain White Paper Customer Support Megatrends and Next Practices 2010 Update © 2010 eGain Communications Corporation. All rights reserved. “May you live in interesting times!” The popular Chinese saying invokes both a blessing and a curse—depending on what you make of it. These are interesting times for customer support executives. As the rise of the Internet (and now, mobile Internet) and social networks collide with forces of globalization, support organizations find themselves in the eye of the storm. They are buffeted by powerful winds of change, ranging from the dramatic migration of most phone business to the Web to the high-profile outsourcing of agent positions to low-cost countries. To add to it, CxOs are redefining expectations from their service and support operations as they seek to build competitive advantage through distinctive customer service. This white paper discusses the eight megatrends transforming customer support organizations today. Resistance is futile. Taking a passive stance is like trying to ignore a tsunami. Megatrends are not fads; they won’t go away after a while. The trick is to embrace change and stay ahead of these trends instead of getting swept away. So what are these megatrends? Megatrend 1: Customer is royalty; her wish must be your command Megatrend 2: Change is the only constant with mergers, acquisitions, consolidation, outsourcing, and offshoring Megatrend 3: Your agents need 20 pound megabrains...
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...and strategic thinkers, have deep integrity and intellectual openness, find new ways to create loyalty, lead increasingly diverse and independent teams over which they may not always have direct authority, and relinquish their own power in favor of collaborative approaches inside and outside the organization. Megatrends are long-term processes of transformation on a global scale with a broad scope and dramatic impact To successfully develop this combination of skills and qualities – and adopt what is, in effect, a ‘post-heroic’ leadership style – they may need to abandon much of the thinking and behavior that propelled them to the top of their organizations in the first place. But if they want their businesses to survive and thrive over the next two decades they have no choice. Unless they dramatically change their leadership style, starting from today, their organizations will lose out in the race for innovation, the march to globalization and the war for talent. They will be, quite simply, unsustainable. This is the conclusion Hay Group has reached after working with Germany-based foresight company Z-Punkt to identify the megatrends they believe...
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...leading courier company meeting the daily needs of the mailing public and build sustainable competitive strengths and gain leading position in the industry. 5. What trend suggesting future change in economics and technical characteristics are apparent? Megatrends. This includes major high-level, non- sector specific, global trends affecting the evolution of manufacturing around the world. These “megatrends” are recognized as critical drivers in many countries, shaping future manufacturing challenges and opportunities. They include phenomena affecting industrial activity at the global and national levels: the increasingly complex and globalized nature of manufacturing; the drastic reduction in manufacturing timescales and associated acceleration of technological innovation; and the growing need for sustainable, resource efficient production. Enablers of future manufacturing competitiveness. Describes qualities and characteristics that, according to many of the exercises analysed, will trigger industrial development in the face of the above- described global trends and drivers. These are attributes that will need to develop and sustain in order to remain competitive in the future. Some of the most evident qualities and characteristics that will be increasingly necessary in the future include resource efficiency and the...
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...MEGATRENDS UNDERPINNING TOURISM TO 2020 Analysis of key drivers for change Larry Dwyer, Deborah Edwards, Nina Mistilis, Carolina Roman, Noel Scott and Chris Cooper Analysis of Key Drivers for Change Technical Reports The technical report series present data and its analysis, meta-studies and conceptual studies, and are considered to be of value to industry, government and researchers. Unlike the Sustainable Tourism Cooperative Research Centre’s Monograph series, these reports have not been subjected to an external peer review process. As such, the scientific accuracy and merit of the research reported here is the responsibility of the authors, who should be contacted for clarification of any content. Author contact details are at the back of this report. National Library of Australia Cataloguing in Publication Data Dwyer, Larry. Megatrends underpinning tourism to 2020: analysis of key drivers for change. Bibliography. ISBN 9781920965525. 1. Tourism - Economic aspects - Australia. 2. Tourism - Social aspects - Australia. 3. Tourism - Political aspects - Australia. 4. Tourism - Environmental aspects - Australia. 5. Tourism - Australia. I. Cooperative Research Centre for Sustainable Tourism. II. Title. 338.47910994 Copyright © CRC for Sustainable Tourism Pty Ltd 2008 All rights reserved. Apart from fair dealing for the purposes of study, research, criticism or review as permitted under the Copyright Act, no part of this book may be reproduced by any process without...
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...Company visit/ guest lecture | Highlite Kerkrade | Subject and relation to marketing, finance or law in week … and lesson | A company trip to Highlite was arranged by the course coordinator Mauk Wilbers. | | Summary of company visit/ guest lecture (between 240-280 words). Study the company website. Do research and find a competitor, client and supplier for this company. Give your comment on the relation with these 3 parties. Think in terms of opportunities and threats (external analysis) and Porter’s framework. Describe the three questions you prepared for the company visit or guest lecture concerning export, law, finance and/or supply chain management and logistics, the analysis and the answers. | When we went to Highlite Kerkrade we were taken in by the vice president Patrick Hervelle, who has been working at the company for sixteen years. The company was started in 1994 with an earlier version created in 1993 in Huls. When they first started they were only hired for bands and provided their sound equipment but that quickly escalated. Highlite is the main importer and wholesaler of audio and lighting for the entertainment and architectural industry; they are a ‘one stop solution’. Right now they have 141 fulltime employees with 28 across Europe and on the road. They have a yearly turnover of 40-45 million euros; they import 30 million from China and export their product to over 70 countries and have more than 4000 customers worldwide. They have started their own...
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...The strategy of the mobile phone industry: A comparative analysis of Apple, Sony, Xiaomi The strategy of the mobile phone industry - a comparative analysis of Apple, Sony, Xiaomi I Executive summary The paper sheds lights on the strategy of three mobile phone industry and that task is to perform comparative analysis on Apple, Sony and Xiaomi. The author has first started with the analysis of the macro-environment using strategic analytic tool called PESTLE. The author has used tools such as Porter’s Five Forces and SWOT to analyze the micro-environment of a mobile phone industry and define Key Success Factors that are essential to be included in company’s strategy. Moreover the paper characterizes the comparative analysis such as objectives, strengths, weakness, financial analysis (quantitative), Vario analysis (Qualitative), merger and acquisitions, market share and competitive advantage strategy, of Apple, Sony and Xiaomi. At the end, the author of this assignment has given his recommendation to these three industries and concludes with a set of challenges being faced by mobile phone industry to create and maintain customer values and profit margins for present and future business successes. The strategy of the mobile phone industry - a comparative analysis of Apple, Sony, Xiaomi II Table of Contents LIST OF ABBREVIATION ..................................................................................................................
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...Demographic changes are being monitored on traditional and on the existing outbound markets respectively, since these are two markets having various influence factors on the individual exogenous changes which influence development of international tourism. Recent developments in Tourism on the 21st Century Introduction Tourism is a significant economic factor of nations worldwide. Not only does this help contribute to overall economic gain, but this also enable countries to share their natural resources, gain international recognition and attract prospects for further business transactions. Despite the rise of previous tourism obstacles such as epidemic and terrorism attacks, countries from all over the world attempt to revive their tourism industry through extensive marketing and development. Indeed, the start of the 21st century witnessed various growing tourism trends that other nations followed and applied. Among these are the developments observed in global tourism’s latest visitor attractions. Thus, in this brief essay, the different tourism trends worldwide will be described. How these trends had affected the latest visitor attractions will also be discussed. Latest Trends Sports Tourism Sports in general have been an important aspect of global culture; it is in the conduction of sports where language and cultural barriers are replaced by the universal eagerness for such activities. Recently, several sports activities are being held in different countries...
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...Purpose, focuses on searching for meaning, and nurturing the business’ guiding principles. Its purpose is to guide stakeholders with clarity and conviction, but only if the value is simple and clearly defined. Though the authors note ‘purpose, mission, and vision’, they further clarify the distinctions by citing Jerry Porra, quoted in Lan Liu’s Conversation on Leadership: Wisdom from Global Management Gurus: Purpose refers to the difference you are trying to make in the world, mission is the core strategy that must be undertaken to fulfill that purpose, and vision is a vivid, imaginative conception or view of how the world will look once your purpose had been largely realized (47). This principle matters because it gives meaning to life and higher purpose. The Authors assert an altruistic position: a person (or profession) is not primarily about making money, but encourages personal and emotional fulfillment based on human motivation. Using Plato’s framework, Mackey and Sisodia formulize four idealistic categories to confer to: 1. Good: Where intrinsic, beneficial...
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...Section 1 Background of C company (the seleced company) About C Company C company is an US chemical specialty products manufacturer, listing in NYSE. End-uses of its products are across a wider range of industries, including Automotive, Electronics, Medical device, Home appliance, and so on. The company’s income statements of 2012 through 2014 are as follows: Overall, both of its sales revenue and gross margin were growing steadily in the period. While emerging market regions such as China are playing the role of growth engine, challenges from rising local competitors are increasing significantly. Table 1 Income Statements 2012-2014 of C Company All figures in USD. M: Millions of USD, B: Billions of USD. Fiscal year is Jan - Dec. | 2014 | 2013 | 2012 | Net Sales or Revenues | 6.8B | 6.51B | 6.42B | Cost Of Goods Sold (COGS) | 5.19B | 5.15B | 5.23B | Gross Profit | 1.62B | 1.37B | 1.19B | Research & Development Expense | 86M | 85M | 102M | Selling General & Admin Expense | 752M | -260M | 528M | Income Before Depreciation Depletion Amortization | 778M | 1.54B | 562M | Depreciation Depletion Amortization | 20M | 32M | 51M | Non Operating Income | 330M | 273M | 331M | Interest Expense | 147M | 172M | 185M | Pretax Income | 941M | 1.61B | 657M | Provision for Income Taxes | 314M | 508M | 48M | Minority Interest | -4M | - | - | Income Before Extraordinaries & Disc Operations | 627M | 1.1B | 609M | Extraordinary Items & Discontinued Operations | -7M...
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...McKinsey on Chemicals Number 3, Winter 2011 4 22 40 Chemicals’ changing competitive landscape Innovation in chemicals: An interview with Dow Corning’s Stephanie Burns and Gregg Zank Improving pricing and sales execution in chemicals 10 32 46 A capital-markets perspective on chemical-industry performance Capturing the lean energy opportunity in chemical manufacturing Kick-starting organic growth McKinsey on Chemicals is written Editorial Board: Florian Budde, Copyright © 2011 McKinsey & Company. by consultants in McKinsey’s global Philip Eykerman, Bob Frei, All rights reserved. chemicals practice together David Hunter, Tomas Koch, John Warner This publication is not intended to be with other McKinsey colleagues. Editor: David Hunter used as the basis for trading in the shares of any company or for undertaking This publication offers readers insights into value-creating strategies Art Direction: Veronica Belsuzarri, any other complex or significant financial and how to translate these Shoili Kanungo transaction without consulting strategies into company performance. Design Direction: Veronica Belsuzarri appropriate professional advisers. Design and Layout: Shoili Kanungo To send comments, request Editorial Production: Elizabeth No part of this publication may be copies, or to request permission to Brown, Heather Byer, Nadia Davis, copied or redistributed...
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...3M Business Analysis III Steve Phelps MGT/521 April 23, 2012 3M Business Analysis III To answer the question of how current economic trends are affecting 3M and what strategies 3M is using to adapt to the those economic trends, it is necessary to understand what the current state of the United States economy is, then define what economic trends exist. The Economy The best ways to understand what encompasses the economy in the United States is to first look the Gross Domestic Product. This statistic measures the country’s total output. According to the Gross Domestic Product, the United States economy is everything produced by every company and person in the United States. This year the Gross Domestic Product was totaled just over $15 trillion, according to the Bureau of Economic Analysis. The Gross Domestic Product is made of four primary components: Personal Consumption Expenditures, which measures consumer spending; Business Investments, which is basically purchases that companies make to produce consumer goods; Government Spending; and Net Exports of Goods and Services, which measures what is added and subtracted to the Gross Domestic Product with exports and imports, respectively. Of these four components, it is the Personal Consumption Expenditures that is probably the most important of the Gross Domestic Product, as it accounts for a large part of the United States economy. Over 60%...
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...Background Information Company History Keurig Inc. was originated in 1992 by Peter Gragone and John Sylvan. The company was constructed on the concept of coffee brewing systems, and their focus was to serve high quality, fresh coffee. Keurig's groundbreaking single cup brewing system, presented in 1998, allows people to brew the perfect cup of gourmet coffee in less than a minute, without having to grind beans, measure coffee, handle filters or clean up (The Keurig Story, 2013). In 2002, Green Mountain Coffee Roaster Inc., a Vermont company, paid $14.4 million for 41 percent of Keurig. Four years later, it purchased the remainder of Keurig, selling the brewers at a sensible price and creating money on the K-Cups, which only worked with Keurig machines (Purpose, Mission & Values, 2013) Green Mountain’s vales, which can be found on their website, are; We Partner for Mutual Success, We Innovate with Passion, We Play to Win and We Brew a Better World. In 2008, Keurig made it to the Forbes ‘200 Best Small Companies’ list, but 2011 was the pioneer year. From January to September, sales rose over three hundred percent. This was due to their K-cup agreements with Starbucks and Dunkin Donuts (Badenhausen & Settimi, 2011). Today, the corporation is a leader in specialty coffee and coffee makers, and is known for its award-winning coffees, innovative Keurig Single Cup brewing technology, and publicly respectable business practices. Green Mountain supports local and global communities...
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...E.I Du Pont Nemours Principles of Management MGT 212 Nathan Butterbaugh December 2011 I. Purpose/Objective Through an in depth analysis of DuPont I plan on utilizing the principles and concepts studied throughout the textbook to break down the structure and provide a tangible valuation on how management works to stimulate the future growth of the company. With a tough several years embroiled in a downturned economy, a focus will be put on how DuPont has responded and adapted through its management style and implementation of strategies to maintain profitability and realign themselves with the market. II. Introduction/ History E. I. Du Pont De Nemours was founded in 1805 and was incorporated in Wilmington Delaware in 1915. The company first produced high-grade powder used in explosives. However, by the early 1900’s, the company shifted their focus to chemicals and energy to meet escalating needs by consumers and businesses. Today, DuPont is a world leader in science and innovation across a range of disciplines, including agriculture and industrial biotechnology, chemistry, biology, materials science and manufacturing. As of December 2010, according to the annual 10-K, DuPont employs over 60,000 people, amassed revenue of 322.7 billion with profits of just over 3 billion. The company has a diversified portfolio of business segments that range from seed production to auto paint-coatings...
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...Notebook PC User Manual April 2011 E6591 Notebook PC User Manual Table of Contents Chapter 1: Introducing the Notebook PC About This User’s Manual.................................................................................6 Notes for This Manual........................................................................................6 Safety Precautions..............................................................................................7 Preparing your Notebook PC........................................................................11 Chapter 2: Knowing the parts Top Side (on selected models).....................................................................14 Bottom Side (on selected models)..............................................................18 Right Side (on selected models)..................................................................21 Left Side .............................................................................................................24 Rear Side (on selected models)..................................................................26 Front Side (on selected models)...............................................................27 Chapter 3: Getting Started Power System.....................................................................................................30 Using AC Power................................................................................................30 Using Battery Power........
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