...Memo To: | Karen Bennett, Manager, User Experience, IHG | cc: | Dr. Carol Barnum | From: | CBR China: Yufei Duan, Yina Li, Ying Li, Qianying Liu, Niven Sellars, Michael Somer | Subject: | Usability Testing Findings Report for Chinese Holiday Inn website | Date: | April 25, 2008 | Included with this memo is team CBR China’s final report for our research project on the Holiday Inn’s Chinese website. The following are included within this report: * Project purpose * Goals set by Team CBR China * Processes followed during the project * Heuristic review * Test plan * Recruitment and screening * Real-time logging * Analysis * Categorized results and findings * Recommendations In addition to the aforementioned items included in this report, team CBR China also includes appendices of our test logs, participant consent forms, screeners, questionnaires, scenarios, and other materials in support of testing. Other research components include the team’s heuristic evaluation, personas, and test plan. Team CBR China would like to extend its gratitude to our sponsor, Karen Bennett, as well as our instructor Dr. Carol Barnum, who has assisted us throughout this project. Without both of you we would not have had the chance to engage in a real world usability experience. Thank you again, The members of team CBR China Table of Contents Executive Summary 3 Test Objective 3 Our Process 4 Our Results 4 Background...
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...Access Control, Time Log, and Billing Application Executive Summary The need to maximize the economic performance in business organizations remains a key objective for many companies. Since firms lack an effective way to monitor the activities of the workforce, most of the business organizations needs to acquire access control systems, time log, and the billing application. The system assists companies in determining the productivity of the enterprise. Development of well-functioning application that would suit the needs of the ultimate users is often a challenge to the IT engineers. The main issue with the incomplete application is caused by inadequate communication between the developer and the program developers. There have been many research reports that suggest the appropriate procedures in the development of programs to avoid development of uncompetitive programs. Another issue with the development of faulty programs includes failures of the sponsors to provide the adequate requirements for the application. A research on this matter indicates that many firms continue experiencing reduced quality systems. Some organizations spend enormous amount of finances in hope to acquire adequate systems that would satisfy their intended needs. It is unfortunate that some of the developed systems end failing to deliver as expected by the sponsors. Such issues emerge from inadequate communication between the users and developers. In some cases, they might manifest after implementation...
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...Microsoft Corporation Craig Kraemer ITT Technical Institute of Canton, MI Abstract The purpose of this paper is to advise Microsoft Corporation on how it can ensure its future success as a company in its current market. Through market analysis and examining business data. This paper will explain how the core microeconomic principles impact the sustainability of Microsoft Corporation and what actions it can take to ensure future success. Keywords: Microsoft Corporation, market analysis, microeconomics Microsoft Corporation Overview Microsoft Corporation is a leading developer of personal computer software systems and applications. Mainly known for the Windows operating system. The company also publishes books and multimedia titles, offers e-mail services, and sells electronic game systems, computer peripherals (input/output devices), and portable media players. History In 1975, Bill Gates and Paul Allen form a partnership called Microsoft, deriving the name from the words microcomputer and software. Then in 1980 Microsoft focuses on a new operating system—the software that manages, or runs, the computer hardware and also serves to bridge the gap between the computer hardware and programs, such as a word processor. It’s the foundation on which computer programs can run. They name their new operating system "MS‑DOS." On November 20, 1985, two years after the initial announcement, Microsoft ships Windows 1.0. Now, rather than typing MS‑DOS commands, you just...
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...Project Deliverable 6: Final Project Plan CIS 590 Directed Research Project 6/15/15 Table of Contents 1. Project Plan Overview 1.1 Background 1.2 Project Description 1.3 Goals and Objectives 1.4 Scope 1.5 Roles and Responsibilities 1.6 Constraints and Assumptions 1.7 Risks 1.8 Project Deliverables 2. Project Work Plan 2.1 Work Breakdown Structure 2.2 Staffing Plan 2.3 Project Schedule 2.4 Project Budget 3. Solution Provider 4. Database and Data warehousing 5. Infrastructure and Security 6. Appendix The Project Plan defines the following: 0 Background 1 Project Description 2 Business and project goals and objectives 3 Scope 4 Roles and responsibilities 5 Assumptions and constraints 6 Project budget 7 Project timeline 8 The conceptual design of new technology 1. Project Plan Overview 1.1 Background Information is a significant component of any trusted business activity. Information is useful across the entire organization for number of purposes and is stored in an assortment of information systems. Modification to any of these information systems must be firmly controlled and managed to evade those loss of important information that cannot be recovered. System...
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...Tracking and Monitoring of People Using GPS-based Location Services Abstract The Global Positioning System is a constellation of 24 satellites which have the ability to calculate the position, time and velocity of any GPS receiver. Ethical concerns arise when a person carrying a receiver has their location transmitted to second party. This type of tracking has a wide variety of applications including tracking dementia sufferers, tracking parolees and law enforcement. A literature review found that the ethics of GPS tracking has not been thoroughly assessed. This paper investigates the ethical issues arising from the real time tracking of people using GPS-based location services. Usability context analysis and an observational study were the methodology used in this study. Usability context analysis provided insight into GPS tracking over the contexts of care, control and convenience. Its current applications could be seen in the tracking of Alzheimer’s patients, parents tracking children, law enforcement, parolee and sex offenders, terrorist tracking, employee monitoring and...
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...Element I- Analysis of Website Validity Website title: Washington Post URL: http://www.washingtonpost.com This website is hosted by Washington Post, daily American newspaper founded in 1877. It hits 62 million links, if to exact search Washington Post. Washington Post reporters Bob Woodward and Carl Bernstein led the American press' investigation into what became known as the Watergate scandal. They were the first American Press that researched this issue. Bob Woodward achieved a degree at Yale and Carl Bernstein started his degree at University of Maryland. They both were new investigational reporters at 1971. Both of them are reliable sources of information. Washington Post itself is a worldwide known number one American newspaper, and resources can be called reliable. The documents are provided as scanned version of original document from 1970 when Watergate...
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...AND NATURAL SCIENCE. 4. PROPOSED DEGREE: M. Sc. (INFORMATIC SCIENCE) 5. TITLE: Object-Oriented Systems Analysis and Design: a case of District Health Information System, Mozambique. TABLE OF CONTENTS ABSTRACT i INTRODUCTION 1 RELEVANT FINDINGS (LITERATURE REVIEW) 2 OBJECT-ORIENTED SYSTEMS ANALYSIS AND DESIGN 2 THE RESEARCH PROBLEM AND WHY THIS PROBLEM AREA 5 THE RESEARCH QUESTIONS 5 RESEARCH OBJECTIVES 6 TARGET GROUP 7 PERSONAL MOTIVATION 7 METHODOLOGY 7 BIBLIOGRAPHY: 13 ABSTRACT Many organisations are relying on software systems. Thus these organisations spend a lot of money on software systems and, to get a return on that investment, the software must be usable for a number of years. For many organisations, introducing new software implementation from scratch is a risk. This is because their requirements are not well defined or they don’t have enough expertise to understand and identifies software that can fit their problems. So, many organisations adopt software. That means they take analogy software (software developed for another organisation with the some similarities) and adopt it to fit their needs. In my research, I want to address the problems of adopting systems developed in the functional-oriented methodology and propose object-oriented systems analysis and design methodology. Mainly I would like to assess the flexibility of the structure of software and the development and...
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...FACULTY OF MATHEMATICS AND NATURAL SCIENCE. 4. PROPOSED DEGREE: M. Sc. (INFORMATIC SCIENCE) 5. TITLE: Object-Oriented Systems Analysis and Design: a case of District Health Information System, Mozambique. TABLE OF CONTENTS ABSTRACT i INTRODUCTION 1 RELEVANT FINDINGS (LITERATURE REVIEW) 2 OBJECT-ORIENTED SYSTEMS ANALYSIS AND DESIGN 2 THE RESEARCH PROBLEM AND WHY THIS PROBLEM AREA 5 THE RESEARCH QUESTIONS 5 RESEARCH OBJECTIVES 6 TARGET GROUP 7 PERSONAL MOTIVATION 7 METHODOLOGY 7 BIBLIOGRAPHY: 13 ABSTRACT Many organisations are relying on software systems. Thus these organisations spend a lot of money on software systems and, to get a return on that investment, the software must be usable for a number of years. For many organisations, introducing new software implementation from scratch is a risk. This is because their requirements are not well defined or they don’t have enough expertise to understand and identifies software that can fit their problems. So, many organisations adopt software. That means they take analogy software (software developed for another organisation with the some similarities) and adopt it to fit their needs. In my research, I want to address the problems of adopting systems developed in the functional-oriented methodology and propose object-oriented systems analysis and design methodology. Mainly I would like to assess the flexibility of the structure of software and the development and implementation platforms...
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...Challenger Disaster Research Paper Space Shuttle Challenger was first called as STA-099, and was built as a test vehicle for the space program. But despite its Earth-bound beginnings, STA-099 was destined for space. In 1979, NASA awarded a contract to Rockwell, a space shuttle manufacturer to convert the STA-099 to a space orbiter OV-099. After completion of OV-099, it arrived at the at NASA's Kennedy Space Center in Florida in July 1982, bearing the name "Challenger." Space Shuttle orbiter Challenger was named after the British Naval vessel HMS Challenger that sailed the Atlantic and Pacific oceans during the 1870s. Challenger launched on her maiden voyage, STS-6, on April 4, 1983. That mission saw the first spacewalk of the Space Shuttle program. The NASA had planned for a six day flight, and their mission was to release and retrieve one satellite to study Haley’s comet, and to launch another satellite that would become part of the space communications network. Challenger was originally set to launch from Florida on January 22nd. But delays in STS-61-C and bad weather caused it to reschedule to January 23rd, 24th, 25th, and 27th. On January 28th 1986, the space shuttle was set to take off, but the launch time was delayed due to problems with the...
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...economy and managing knowledge has become vital for companies success. Knowledge Knowledge can be defined as a fluid mix of experience, values, contextual information and expert insight that provides a framework for evaluating and incorporating new experiences and information. Knowledge is information in action. Knowledge is what people in an organization know about their customers, products, processes, mistakes, and successes. Knowledge - Types Explicit knowledge: It is the visible knowledge available in the form of letters, reports, memos, literatures, etc. Explicit knowledge can be embedded in objects, rules, systems, methods etc. Knowledge - Types Tacit knowledge: It is highly invisible and confined in the mind of a person. It is hard to formalize and therefore, difficult to communicate to others. Knowledge - Types Transformation of knowledge from tacit to explicit form increases its usability and visibility. Capturing the experts Tacit Knowledge that resides within him in the form of Know-how and insights is a very difficult and challenging task. While tacit and explicit type of knowledge is only a way to dissect the field, in reality the situation is more complicated . Knowledge - Types The above two categories are so heavily interlinked that such a bipolar map is not easy to draw in practice For example, to understand completely a written document i.e. explicit knowledge, it often requires a significant amount of experience i.e. tacit...
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...DISSERTATION TITLE: EFFECTS OF CUSTOMER RELATIONSHIP MANAGEMENT “I declare that the above work is my own and that the material contained herein has not been substantially used in any other submission for an academic award”. WORD COUNT: 7621 words. TITLE: EFFECTS OF CUSTOMER RELATIONSHIP MANAGEMENT AT AVON TRINIDAD AND TOBAGO ACKNOWLEDGEMENT I completed my thesis study during my time spent at the School of Accounting and Management in the Anglia Polytechnic University (APU) program. My ability to accomplish my dissertation studies is due to the excellent arrangements that APU was capable of providing for me as a student of that arrangement. During various phases of the research, I received encouragement and valuable comments from several people. Firstly, I would like to thank god for his blessing and guidance throughout this program. Also I am grateful for my parents who gave me support both financially and emotionally, giving me constant encouragement. I would like to express my personal gratitude to my lecturer whose persistent encouragement and support with positive and constructive feedback and guidance throughout my thesis. Without their expertise and knowledge, the output of this research would not have reached the standard that it is. I would like to thank the examiners for their efforts and valuable insights and proposal to the...
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...FILE ORGANIZATION TERMS AND CONCEPTS THE DATA HIERARCHY A computer system organizes data in a hierarchy that starts with bits and bytes and progresses to fields, records, files, and databases * A bit represents the smallest unit of data a computer can handle * A group of bits, called a byte, represents a single character, which can be a letter, a number, or another symbol (A,2?,S) * A grouping of characters into a word, a group of words, or a complete number (such as a person’s name or age) is called a field Ex: employee Last name, Customer Account number * A group of related fields, such as the student’s name, the course taken, the date, and the grade, comprises a record; Ex: There will be one record for every one * A group of records of the same type is called a file. Ex: Employee Benefits file, Employee payroll file * Database: A group of related files about a specific entity Ex: HR database PROBLEMS WITH THE TRADITIONAL FILE ENVIRONMENT In most organizations, systems tended to grow independently without a company-wide plan. Accounting, finance, manufacturing, human resources, and sales and marketing all developed their own systems and data files. Figure 6-2 illustrates the traditional approach to information processing * In the company as a whole, this process led to multiple master files created, maintained, and operated by separate divisions or departments. As this process goes on for 5 or 10 years, the organization is saddled...
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...sDEVELOPING A MOBILE ELECTRONIC PERFORMANCE SUPPORT SYSTEM FOR A MAJOR TOP 20 NEWSPAPER: AN ACTION RESEARCH STUDY IN ADVERTISING SALES by Theresa A. Hueftle A Dissertation Presented in Partial Fulfillment Of the Requirements for the Degree Doctor of Philosophy Capella University October 2005 UMI Number: 3187646 Copyright 2005 by Hueftle, Theresa A. All rights reserved. UMI Microform 3187646 Copyright 2006 by ProQuest Information and Learning Company. All rights reserved. This microform edition is protected against unauthorized copying under Title 17, United States Code. ProQuest Information and Learning Company 300 North Zeeb Road P.O. Box 1346 Ann Arbor, MI 48106-1346 © Theresa Hueftle, 2005 Abstract The purpose of this study was to determine the most effective way to deliver just-in-time learning using mobile technology for newspaper salespeople working in the field. The goal was to produce a pedagogical platform that was time sensitive, had on the job accessibility, and did not overload the salesperson’s mental abilities. The instructional design prototype used an action research approach. The study was based on the works of Gloria Gery (electronic performance support) and Ruth Clarks (building expertise). This study provided the information from an authentic newspaper environment to develop a mobile performance support prototype for newspaper salespeople. Results revealed the hardware, authoring software, content, architecture, and learning theory...
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...Point of sale evaluation case study Name Institution Course Date Task 1 Evaluation of POS system Evaluation of a POS system involves an analysis of its features and usability to the user needs and requirements. Evaluation of a POS system helps the user order for the most appropriate POS system for their retail operations. In skate board selling, an appropriate POS needs to fulfill several factors to ensure a smooth flow of transactions for both the administrators and users. From lab 3, criteria covered include the set up and configuration, data entry, customization and mail merge. These criteria have left out several important consideration factors for an appropriate POS for skate board selling. The evaluation has not fully considered important aspects of the POS especially its interaction with the environment (users, administrators and clients). One of the important criteria left out by lab 3 evaluation is the time required for implementation. The sellers of skate boards should be aware of how long the system is going to take to install and run. This should consider its integration with the current systems. The time should be valued in terms of cost, ranging from expenses of training the employees to cost implications that may happen upto the time the users understand the POS operations fully. This is important in that it gives the unseen cost for the retailers of the skate boards. Another left out evaluation criteria is system security. System security ranges...
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...Chapter 1 THE PROBLEM AND ITS SCOPE INTRODUCTION Rationale of the Study Managing the paperwork is one of the toughest things a new human resource manager has to learn the first couple of years in the human resource department. Memos, directives, faculty and staff development forms, administration staff and personnel forms, work requests, and general FYI (For Your Information) papers can really accumulate if they are not organized and handled with efficiency. This does not even take into account the additional faculty work that must be graded, evaluated, recorded, and passed back to the faculty. According to some surveys, during the course of just one school year, the average HR manager will have to handle more than ten thousand faculty papers. The educational reforms of the past twenty years have been blamed for placing an intolerable burden on HR managers and it is no wonder that this is cited as one of the main reasons for quitting. Record keeping and administration is often time-consuming and repetitive and many see it as detracting from the HR manager’s real purpose to manage. The fact remains however, that like other professionals, HR managers have to document progress, write plans, and keep accurate records, as well as keep up to date with educational policy not only in a single department but all throughout the school campus. There are informational requirements at various levels. The personnel from the administrative...
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