...Business-to-Business Messages Comm/470 September 5, 2011 Business-to-Business Messages Business-to-business (B2B) messages are sent and received by the organizations, companies and business firms. These messages can be sent for various different purposes including invitations to do business, initiating a new business together, for joint ventures, and other reasons. Communication is extremely important for businesses that work in the virtual environment. The communication process includes the environment where the message takes place, the sender, the message that is created, technology used to send the message, noise, the receiver of the message, and the feedback that is returned. This paper will be analyzing three business-to-business messages using the communication process. The analysis should also include a descriptive explanation of characteristics that would improve the messages, including whether the message and technology were appropriate given the environment and purpose. A business-to-business message will be written to ABC Company asking to create a working relationship with XYZ Company; and write an unfavorable reply message to ABC Company. Analyzing Messages Businesses used different methods of communication when communicating with other businesses such as email, letters, memos, and proposals. The three messages that will be analyzed are going to be a business proposal, an invitation and recognition from other business. According to "Wisegeek" (2003-2011)...
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...Wyatt studied 267 U.S. companies and found that those that communicate most effectively provided a 26 percent return to shareholders from 1998 to 2002. Those with the least-effective communication provided a return of 15 percent. Those with more effective communication also had less employee turnover.” (Roebuck, 2006). Communication is a two-way strip. A communication has at least two people involved for there to be a constructive and logical content; the sender, and the receiver. Irrespective of the medium used, the message should be clear and concise, and the technology used for the dissemination of the communication should be appropriate. In addition, the rationale of the message is significant to appropriate feedback. As an administrative assistant, one of my responsibilities was to inform my boss’ five direct reports of upcoming meetings, and events. The medium of sending the messages was through e-mails. Below is the content of three business messages I had the opportunity of sending, and receiving. Note: I would prefer not to use names; instead, I would use job titles. To: Security Managers/Senior Manager Direct Reports From: Justina Ashiedu-Nelson Subject: Habitat for Humanity Date: March 15, 2006 The senior manager has requested to meet with you on March 31st, 2006 at the Blue Room at 10:00 a.m. As a result of time constraint, please conduct a research, brainstorm, and provide suggestions to enable implementation of the department’s contribution to the...
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...Analyzing Messages Randy Koval COMM/470 April 19, 2016 Rosalind Raby Analyzing Messages When analyzing messages, the Basic Communications Model is the starting point for analyzing the communications process in terms of the intent of the sender, the needs of the receiver, and the elements of the communications environment. This paper will analyze three business related messages that one has sent or received and analyze these messages using the communication process. This analysis will include the descriptions of the purpose, sender, receiver, message, environment, technology, noise and feedback. While analyzing the messages, one will determine whether the explanations of the messages were appropriate as well as explain how the content, media and technology of the feedback are appropriate for the purpose of the audience. Message 1 (Face-to-Face) The first business related message is face to face between me and my immediate supervisor. My supervisor and I had a meeting in her office to discuss scheduling for upcoming projects which is the purpose of the message. My supervisor (sender) asked me how I (receiver) want to schedule staff accordingly in order to efficiently be able to manage the projects over the weekend. I responded with my ideas as to go about scheduling in order to efficiently staff for the projects. My supervisor then agreed with my proposal and I went on to schedule the staff after coming to our conclusions. Given the environment and purpose, the explanation...
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...Analyzing Messages COMM/470 June 11, 2012 Jose Lepervanche Analyzing Messages With the modernization of communication, there are different dialogues in which people can compose messages. These dialogues have certain components that show the importance of the message and try to communicate that importance in an effective way. The wording, sending, and receiving of a message affects the comprehension, and the direct response to the message. This analysis will examine three messages and provide information on the context of the sender’s information. Then evaluate the affect content, media, and technology has on feedback. Analyzing Three Messages The first message (Appendix A) is from the United States Department of Education. The purpose of this message is to inform the recipient to reapply for financial aid. The technology and environment in which this message takes place is via e-mail, which is an appropriate manner. The purpose of e-mail gives the recipient the most efficient way to complete the reapplication process. The message provides a link allowing easy access the government website and gives directions needed to complete the process. There was no noise related to the message it was direct with specific instructions. The message requested no feedback through email, but it did give directions to frequently asked question, if questions occur. The second message (Appendix B) is from Iliff School of Theology. This message was a reply from a request for information...
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...Part 1 Dear Boss, The message that I am writing is to persuade my boss to approve the capital resources for an existent product. I am writing to my boss through email because that is how everyone is communicating presently and both of us will be able to keep a copy of my proposal. The channel of communication I would use would be to send an email to my boss. This would allow me to highlight the product as well as detail the benefits of using this product over existing products. I would also list the benefits it offers to the company including the price point, which would allow us to pass the savings on to our customers. I have a new product that I cannot wait for you to see. It is the new prototype for everything that involves music from now until decades upon decades of time. This new item is called an iPod. You can store over thousands of hours of music in this device. There are capital resources I need to complete this to sell on the market. We need Micron, Samsung, Toshiba and Asahi Glass to make the screen for the iPod touch. I will contact the electronic department to get the memory, battery, and all the other needed things to complete it. The thing to do these days and we are targeting teens so this is the right way to do so. The reason why I am selecting to communicate through this channel, which is electronic, is because that is how everyone is communicating presently. Email me back I will wait on your feedback. Your Employee, CAREER CONNECTION: Persuasive...
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...Analyzing Messages Jeffrey Richardson COMM/470 November 22nd, 2011 Mr. Michael Zervos Analyzing Messages In today’s technological based world, communicating is a very important part of our daily lives. Whether it is a phone call, text, email or even a voicemail, the ways people or companies communicate is what makes our country run on a daily basis. Effective communication, either virtual or natural, is an integral part of our daily lives. As an employee for a major satellite network (Dish Network) here in Jacksonville, I know good communication is a very important part of my professional life. As a Crew Leader for technicians, my communication skills allow me to provide good customer service at all times. As a Crew Leader for a company that provides thousands of customer’s entertainment every minute of the day, I know that effective communicator also means effective an effective leader because an effective leader provides clear, accurate, and relevant information that employees can use to their benefits. But for a communication to be effective, according to our textbook, one must be aware of the various components of the communication process which are: sender, receiver, message, channel, feedback, environment and noise (Roebuck & McKenney, 2006). In this paper, I will concentrate on three messages that I received and responded at Dish Network. As a Crew Leader, I am receiving phone calls and voicemails on a daily basis. Since I am mainly in the field for over...
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...Analyzing messages In business today most of the communication that goes on is completed electronically. The use of technology in the form of e-mail, text, and video chat has changed how business is conducted. There are advantages and disadvantages to using virtual communication. Examples of the advantages of virtual communication are the increase in productivity, ability to work at home or in the field without going to the office, being able to connect anywhere at any time with staff or business clients and having access to the information in the office on smaller media, such as a cell phone or tablet. Some of the disadvantages are being available 24/7, loss of personal communication and interaction with other staff members and the possibility of misunderstanding or miscommunicating messages. According to Deborah Roebuck, when writing for business it is essential that the writer formulate the writing prior to sending it with the process entailing “determining your purpose, analyzing your audience, organizing your thoughts, establishing a logical order, constructing your draft and editing and polishing your writing using the 7 Cs” (Roebuck, 2006, p. 31). To communicate effectively in business it is important to create or follow a system such as Deborah’s to create readable and purposeful communication. In the health care field there is utilization of virtual communication however most of it pertains to patient care and necessary communication via e-mail. I...
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...Business-to-Business Messages Today digital or electronic communication makes up a great deal of world’s communication. The reasons behind that leap from written and hardcopy to softcopy communications has to do with technological advances and the speed in which individuals and businesses can now communicate accurately. The electronic media that surrounds the average consumer consists of television commercials, e-mail advertisements, Internet stores, paying bills and banking online, blogs, social sites, business ventures, and many other forms of electronic communication are taking over the way the world communicates. This paper will discuss E-mails importance, present three business-to-business messages taken from the text-book, analyze them and provide a message from ABC and an unfavorable reply XYZ Company sent. E-mails can be sent as a letter, memo, or as a document with an attachment. The convenience of e-mails is that the business has the option to send the message to one receiver or to multiple receivers simultaneously. The best thing about companies conducting business through e-mail is that the company will have a written record of the information sent. E-mail also allows a company to transmit complex information fast and conveniently in a matter of minutes across the world. In a descriptive analysis of the e-mail, an individual has multiple options to design the message in which he wishes to send. Analyzing message on Tobacco-free work facility This message was sent to stress...
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...Zervos Business-To-Business Message In today' fast evolving business world, individuals and companies are using electronic communication to transact business with one another more than ever. What is more with the rise of digital technologies in electronic communication, businesses have opened the proverbial door to larger international customer base transactions. As companies, organizations, and individuals seek to increase annual business revenue, the way that they communicate has become the focus for targeting business to customer (B2C) and business- to- business (B2B) relationships. Because companies are beginning to compete aggressively for growing online e-commerce, business communication has become less formal as businesses vie to expedient electronic sales information more efficiently. Remaining relevant in today's business world requires that companies develop effective communication tactics to embrace not only the individual customer media but also industrial customer media as well. Therefore, the purpose of this paper is to illustrate how the business communication process works, by analyzing three business communication messages to determine the sender, message, intention, technology, noise, receiver, and feedback contained within the message. Additionally, a sample business -to -business message will be written requesting a working relationship with another company, followed by an unfavorable response to that message explaining the reasons for denying the...
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...Marketing Research and Promotional Message Marketing Research and Promotional Message After conducting research on working moms, there were a lot of facts that were revealed about their consumer needs, perceptions, and attitudes within this group. The workforce is on the rise with mothers today. This is also becoming the trend globally. The market has to be ready to have the things that working mothers are using and doing on a daily basis. "Research suggests that women make the vast majority of household purchase decisions" (DeSimone, 2011). Companies have now become aware of the working moms in the workforce, and they are advertising many products towards them. In today's society, the consumer needs of working moms are much different than that of the average consumer in the workforce. Because a working mom is the driving force in any home, she is the one that the family depends on for many things. "That means meals as well. Stouffer realizes this and have created meals where parents can sit down and eat dinner with their children with the let's fix dinner meal plan" (Wong, 2010). As a working mom, there will be times that they will not be able to prepare meals and Stouffer's realize this and has created several meals to market that idea. "The company spent seventy-one million dollars in advertising its products" (Wong, 2010). Another need that working moms may have, and many do is the convenience to breastfeed or pump. If women are nursing their baby...
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...according to the harassment policy. Also, forwarding non-business emails and text messaging to associates, family or friends are prohibited. • Viewing pornography and pornographic jokes through email and text messaging is considered sexual harassment which will be addressed through the sexual harassment policy. •All employees must be aware that company organizations have the ability monitor the use of all emails. • When your workstation is abandoned you must lock the computer to stop all unauthorized individuals from gaining access to your email. Do’s ✓ Do check your electronic mail daily for any new messages. ✓ Do check the address line before sending a message to ensure you are sending it to the right person. ✓ Do take the time to think the delivery of the message before you send it, someone could get offended. Don’ts × Do not print electronic mail messages...
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...Does Message Framing Matter? Wednesday, October 17, 2012 The research study that I participated in, Does Message Framing Matter, was conducted to determine the effect of message framing on an individuals perception and response to the structure/communication of specific messages. I believe the researcher was trying to determine the overall influence of specific arrangement and communication of instructions had on each individual and how this arrangement would affect their decisions. Message framing can significantly influence the behaviours and ultimately the decisions of consumers. Understanding how consumers are influenced, both positively and negatively, can lead organizations and individuals to more effective communication. During the study the researcher informed the participants that we were to think of two specific events that made us feel “happy”. Then we were asked to chose one of these two events and write a short description of the event on the paper provided. At first everyone seemed quite confused as to why we were being asked to do this, but at the conclusion of the study it became clear to me. I believe the researcher wanted to determine how each individual would define a “happy” event, and to observe the effect of the communication of instructions had on each study participant. Next we were asked to review a document with a brief history and instructions for safety guidelines at an amusement park. It was explicitly stated that we were to review this document...
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...Learning Objectives: • Apply the three-step writing process to negative messages • Compare and contrast the direct and indirect approaches to negative messages, including when it is appropriate to use each one • Identify the risks of using the indirect approach and explain how to avoid problems • Explain the importance of maintaining high standards of ethics and etiquette when delivering negative messages • Explain the role of communication in crisis management • List and discuss three guidelines for delivering negative news to job applicants Goals of Negative Messages • Convey the message • Gain acceptance of the bad news • Maintain as much goodwill as possible • Maintain a good corporate image • Minimize future correspondence The Three-Step Process • Planning o Analyze situation → Gather information → Select Medium → Get Organized • Writing o Adapt to the audience → Compose the message • Completing o Revise → Produce message → Proofread message → Distribute Message Negative Messages • Consider alternate approaches • Acknowledge cultural variations • Consider audience characteristics • Maintain ethical standards Choosing the Approach • Predicting the audience’s reaction • Knowing the audience’s preferences • Judging the importance of the news • Preserving working relationships • Getting the reader’s attention • Following organizational guidelines The Direct Approach • State the bad news • Give reasons • End with a positive close ...
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...to be done on a deadline at work. | | |What I normally do in the beginning of each month is come up with an idea on how to | | |manage our work flow for our team. From here is coming up with the most effective way| | |to communicate this. | |Sender encodes the idea in a message. |Prior to sending any emails, or instant messages on our work flow, I go through each | | |site to see how many are needed, as well as how many auditing days we have in the | | |month. This will tell me how many need to be completed each day to get the work done | | |by our deadline. I do write this down on paper to keep track of all the numbers. | |Sender produces the message in a medium. |I then write all this information out in an email to be sent to the team and carbon | | |copied to our supervisor so she is aware...
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...SMS Text Analysis: Language, Gender and Current Practices Muhammad Shaban Rafi1 Abstract This article tests the assumption that SMS language is like a pidgin in every speech community. The article also examines the assumption that a great motor of SMS lives among females whose lexical and morpho-syntactic choices are different from males. It further speculates influence of SMS language on language of media. One hundred messages were taken randomly from 20 cell phones and perceptions of 25 males and 25 females were recorded on an ordinal scale for analysis. The text was analyzed to look into lexicology, morphology and syntactic levels of texters, and influence of SMS on language of commercials. The results show that a novice intelligible language has evolved through SMS, which is influencing language of media. A significant difference is found between male and female texters’ linguistic properties. Introduction Short Message Service (SMS) language tends to create a novice language, which has become an integral part of the multilingual world. It pursues simple sentences structure for communication. It is assumed that SMS syntactic and lexical choices by the texters are not so different from a child language. A child expresses his feelings through simple present progressive tense e.g. mom eating for ‘Mom is eating’ and Eating for ‘I am eating’. The empirical data show that SMS language over-looks orthographic and syntactic rules of a language with a great emphasis...
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