...1. What advantages did Lockheed Martin gain by using virtual teams? Explain. The advantages Lockheed Martin gained by using virtual teams are better communications as if the participants were in the same room. Since technology such as electronic white boards were implimented into this project team members could draw pictures or charts as others watched and responded so that everyone that was participating was on the same page. Without these technology advances implimented into this program it would be nearly impossible to complete this project. 2. Identify and discuss potential problems with using virtual teams-for example, interpersonal, technical, or geographical concerns. Potential problems with using virtual teams could consist of miscommunication, technology failure, or unable to recieve information due to the geographical location. Miscommunication can occur due to the impersonaltion of conversation through technology. Due to the impersonalition of communication that occurs through technology there is no way to completely understand messages that are being communicated as well as messages communicated through direct human contact. Technology failure can occur at any place and time and is completely unpredictable. Technological failure can result in loss in information and communication. Certain geographical locations are unable to transmit technology and communicate through technology. In these specific geographical locations there is no resources that make this type...
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...Business-to-Business Messages Comm/470 September 5, 2011 Business-to-Business Messages Business-to-business (B2B) messages are sent and received by the organizations, companies and business firms. These messages can be sent for various different purposes including invitations to do business, initiating a new business together, for joint ventures, and other reasons. Communication is extremely important for businesses that work in the virtual environment. The communication process includes the environment where the message takes place, the sender, the message that is created, technology used to send the message, noise, the receiver of the message, and the feedback that is returned. This paper will be analyzing three business-to-business messages using the communication process. The analysis should also include a descriptive explanation of characteristics that would improve the messages, including whether the message and technology were appropriate given the environment and purpose. A business-to-business message will be written to ABC Company asking to create a working relationship with XYZ Company; and write an unfavorable reply message to ABC Company. Analyzing Messages Businesses used different methods of communication when communicating with other businesses such as email, letters, memos, and proposals. The three messages that will be analyzed are going to be a business proposal, an invitation and recognition from other business. According to "Wisegeek" (2003-2011)...
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...Course Description This course offers guidance and examples on how to communicate effectively in a workplace that is increasingly dependent upon technology as a means to communicate globally. The course provides students with an understanding of technology-mediated communication and the ability to maximize the use of new media to optimize organizational communications. Intranets, Internet, e-commerce, and the impacts upon customer satisfaction of new communications technologies are explored. Policies Faculty and students/learners will be held responsible for understanding and adhering to all policies contained within the following two documents: • University policies: You must be logged into the student website to view this document. • Instructor policies: This document is posted in the Course Materials forum. University policies are subject to change. Be sure to read the policies at the beginning of each class. Policies may be slightly different depending on the modality in which you attend class. If you have recently changed modalities, read the policies governing your current class modality. Course Materials Turban, E., King, D., McKay, J., Marshall, P., Lee, J., & Viehland, D. (2008). Electronic commerce 2008: A managerial perspective (4th ed.). Upper Saddle River, NJ: Pearson Prentice Hall. Roebuck, D. B. (2006). Improving business communication skills (4th ed.). Upper Saddle River, NJ: Pearson Prentice Hall. All electronic materials are available...
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...Analyzing messages In business today most of the communication that goes on is completed electronically. The use of technology in the form of e-mail, text, and video chat has changed how business is conducted. There are advantages and disadvantages to using virtual communication. Examples of the advantages of virtual communication are the increase in productivity, ability to work at home or in the field without going to the office, being able to connect anywhere at any time with staff or business clients and having access to the information in the office on smaller media, such as a cell phone or tablet. Some of the disadvantages are being available 24/7, loss of personal communication and interaction with other staff members and the possibility of misunderstanding or miscommunicating messages. According to Deborah Roebuck, when writing for business it is essential that the writer formulate the writing prior to sending it with the process entailing “determining your purpose, analyzing your audience, organizing your thoughts, establishing a logical order, constructing your draft and editing and polishing your writing using the 7 Cs” (Roebuck, 2006, p. 31). To communicate effectively in business it is important to create or follow a system such as Deborah’s to create readable and purposeful communication. In the health care field there is utilization of virtual communication however most of it pertains to patient care and necessary communication via e-mail. I...
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...communicate and is changing the type of messaging strategy organizations use. Once they have developed products and services, organizations must communicate the value and benefits of the offerings to both current and potential customers in both business-tobusiness and business-to-consumer markets. Integrated marketing communications (IMC) provide an approach designed to deliver one consistent message to buyers across an organization’s promotions that may span all different types of media—TV, radio, magazines, the Internet, mobile phones, and so forth. For example, Campbell’s Soup Company typically includes the “Mm, mm good” slogan in the print ads it places in newspapers and magazines, in ads on the Internet, and in commercials on television and radio. A company’s ads should communicate a consistent message even if it is trying to reach different audiences. For example, although the messages are very similar, Campbell’s uses two variations of commercials designed to target different consumers. Watch the two YouTube videos below. You’ll notice that the message Campbell’s gets across is consistent. But can you figure out who the two target audiences consist of? Changes in communication technology and instant access to information through tools such as the Internet explain one of the reasons why integrated marketing communications have become so important. Delivering consistent information about a brand or an organization helps establish the brand in...
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...the communication process in which the idea or knowledge the person (sender) has is then converted into a message, or also known as encoding. In this process, the sender would have to decide on what phrases or words or photos or symbols should be used. This stage is important as the sender would want to make sure their message is perceived and understood correctly by the receiver. Thirdly, the sender must then select a medium which he or she thinks would be appropriate to use. Medium here refers to the immediate form of how the message will be sent, whether by email, text messaging, fax, face-to-face conversation or phone call. The sender must make sure the medium chosen is free from any communication barriers, as this would make sure that the message would reach to its receiver. Once this is done, the message can then be sent to the other party. The fourth stage of the communication process is that the receiver would then receive the message sent by the sender. This stage is called decoding. At the fifth stage, the receiver would then read the message that is being sent and would then interpret it. This means that the receiver would try to understand the message that is being delivered, which would then have an impact on how the receiver feels about it. The final stage includes how the receiver reacts to the message as to how the receiver understands what the message is trying to say. Also, most of the time, the receiver would then send...
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...contribute to accomplishing it. Several methods of communication exist to efficiently communicate within any organization. In my organization, emails messages are largely used to communication inside and outside of the organization. Although, email is somewhat informal, it is the quickest and most effective method of sending and receiving messages and they can also be considered a formal method of communication, depending on the contents and whether or not there is any formal correspondence attached. Email can involve one-to-one communication, but it also supports one-to-many transmissions in which the same message can be sent to lists of people (Reddick and King, 2001:24). Scheduling conferences and meetings, changing policies and procedures, keeping employees and staff apprised of any changes, and sending and receiving formal documents are just a few of the things email is used for in my organization. Email also works tremendously well when collaborating on a project. However, emails should only be used for quick messages or communication among staff members. While the majority of the employees in my organization rely on email messages and the internet to communicate with co-workers and other staff members, face-to-face communication is still a popular method of communication in my workplace. Regardless of how effective email messages are, they cannot...
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...1. What advantages did Lockheed Martin gain by using virtual teams? Explain. The advantages Lockheed Martin gained by using virtual teams are better communications as if the participants were in the same room. Since technology such as electronic white boards were implimented into this project team members could draw pictures or charts as others watched and responded so that everyone that was participating was on the same page. Without these technology advances implimented into this program it would be nearly impossible to complete this project. 2. Identify and discuss potential problems with using virtual teams-for example, interpersonal, technical, or geographical concerns. Potential problems with using virtual teams could consist of miscommunication, technology failure, or unable to recieve information due to the geographical location. Miscommunication can occur due to the impersonaltion of conversation through technology. Due to the impersonalition of communication that occurs through technology there is no way to completely understand messages that are being communicated as well as messages communicated through direct human contact. Technology failure can occur at any place and time and is completely unpredictable. Technological failure can result in loss in information and communication. Certain geographical locations are unable to transmit technology and communicate through technology. In these specific geographical locations there is no resources that make this type...
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...Working Together from Afar A Study on the Effectiveness of the Communication Strategies and Flow used in a Virtual Office By Patricia Camille C. Duremdes Submitted December 13, 2014 to Dr. Rosario M. Baria Abstract Communication is important in any group that has a common goal (Simon, 1976). It is a requirement in a situation where people with different tasks have to coordinate to work as one. While achieving effective communication is relatively easy in a traditional organization, organizations that exist in cyberspace have to find alternative ways to communicate effectively due to the limitations caused by the long distances between the members. This study was conducted to find out whether or not the communication within a virtual writing service of 14 workers is effective. The study used both qualitative and quantitative methods in gathering information. Information about the virtual office’s communication strategies and flow were obtained through first-hand observation, while the effectiveness of communication was determined through questionnaire results. The results indicated that the communication strategies and flow used in the office were effective, as a vast majority of the respondents had positive views on the communication within their office. TABLE OF CONTENTS CHAPTER I Introduction Importance of the Study Purpose of the Study Limitations of the Study Definition of Terms 1 2 2 3 3 CHAPTER II Review of Related Studies 5 CHAPTER III Methodology 9 CHAPTER...
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...communicate to my leaders, co-workers, employees and business partners. With communication technology growing so strong over the last decade, it is nearly impossible to be “out of the loop” in the workplace. In fact, business can be conducted from virtually anywhere as long as the person has an internet connection. This paper will discuss the role business communication plays in my day-to-day work activities, trends in business communication in the workplace and the messages types that results from these trends. The most common way for me to manage my daily activities is through my company email. My email account is accessible from my business laptop and Smartphone. I can work while in my home office; or I can work from my Smartphone while having lunch at a sandwich shop. What helps me manage my workload within the email function is the ability to “flag” messages. I can “flag” messages for follow up at a later date to remind me when a deadline is due or when I need to respond to that particular message. The “flagged” message will remind me of the follow up based on the timeframe I set. The online calendar in my email allows me to set up appointments and invite attendees. The calendar is also linked to my Smartphone which sends me reminder alerts when appointments are coming up. Another communication method that helps to manage my daily workload is instant messenger. My company uses Skype Instant Messenger to communicate with everyone. This method is very efficient as it decreases...
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...considered a boundary less organization (Training, 2004). A boundary less organization is an organization that is able to communicate mainly through email, phone, and other virtual methods (Training, 2004). Boundary less organizations freedom to telecommute with any other organization around the world gives them the freedom to conduct business around the world. Improving Communication Using email and physician websites improve the communication between consumers and providers and a time saver as well (Cameron, 2009). Patients are willing to use e-mail and physicians’ websites to communicate with their doctors in an effort to save time, as long as they do not have to pay for the ability, according to survey results by Lightspeed Research. More than half of the 1,000 survey respondents said they are willing to use e-mail for a variety of interactions with their physicians, including receiving routine test results (59 percent), requesting repeat prescriptions (53 percent), confirming appointments (53 percent), and updating their doctors on existing conditioning (51 percent) (Cameron, 2009). Using a doctor's website for these activities or e-mailing the physician was popular with survey participants, but the majority of them also said that they would be unwilling to perform the same tasks through text messages or live online chats (Cameron, 2009). When it comes to e-mailing their primary care physicians specifically about illnesses or conditions, participants said the key advantages...
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...Analyzing Messages Jeffrey Richardson COMM/470 November 22nd, 2011 Mr. Michael Zervos Analyzing Messages In today’s technological based world, communicating is a very important part of our daily lives. Whether it is a phone call, text, email or even a voicemail, the ways people or companies communicate is what makes our country run on a daily basis. Effective communication, either virtual or natural, is an integral part of our daily lives. As an employee for a major satellite network (Dish Network) here in Jacksonville, I know good communication is a very important part of my professional life. As a Crew Leader for technicians, my communication skills allow me to provide good customer service at all times. As a Crew Leader for a company that provides thousands of customer’s entertainment every minute of the day, I know that effective communicator also means effective an effective leader because an effective leader provides clear, accurate, and relevant information that employees can use to their benefits. But for a communication to be effective, according to our textbook, one must be aware of the various components of the communication process which are: sender, receiver, message, channel, feedback, environment and noise (Roebuck & McKenney, 2006). In this paper, I will concentrate on three messages that I received and responded at Dish Network. As a Crew Leader, I am receiving phone calls and voicemails on a daily basis. Since I am mainly in the field for over...
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...place in different forms. Two common types of communication are oral communication, and electronic communication. Technological advancements have improved business communication efforts, and save a business time and money. Although some businesspeople resist change, the advancements in communication still follow what is traditionally considered business communication. Oral communication can take place face-to-face, via the telephone. Electronic communication can take place via instant message, e-mail, and through announcements online. Some people prefer one method over the other, but both methods can be equally effective if all participants have good communication skills. Oral communication provides a slight advantage over electronic communication because participants can receive immediate clarification on any misunderstanding. The tone and message of electronic communication can be misinterpreted, and clarification may take several electronic communications until the message is clear. Today many businesspeople do not have time to meet face-to-face, or conduct business orally, so new technological advancements allow businesses to meet the needs of all people involved. New communication tools available consist of tools that allow people to communicate orally in a meeting setting without being present in one conference room while other communication tools offer a more efficient process of communicating electronically. One tool referenced in the weekly reading resource...
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...Communication in the Workplace Regardless of the environment in which one works, communication is always vital and a key factor of success. Communication happens both physically and verbally and is absolutely essential if you want to inform someone about something. Communication has two main components, sending out a message to someone, and ensuring the message is received correctly to the other member of the conversation. It is therefore fair to say speaking and listening are vital to effective communication. I will talk about how effective communication is needed in my current position, as well as the future. Computer Science is the name of my degree choice. Once graduated, I intend on becoming an Information Technology Consultant. The position will be on a contract basis, meaning I will only be employed by a company for a period of time, until a certain project is finished. If my help is still needed within the organization, then an extension may be drawn. Otherwise I will move on and work with another organization. Although the role seems temporary, the pay will make up for this. The main thing that is carried forward is my experience. Alongside experience, my communication with the other members of the organization is extremely important, as a lot of jobs in this industry are promoted via ‘word of mouth’. If I am an effective communicator, I will be able to get a lot of recommendations and will be successful in the industry. If I am not an effective communicator then...
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...the least frustrating. Effective communication incorporates the basic elements of communication by making sure that the person receiving the information from the sender understands what is being said. “Effective communication plays a vital role in the success of every professional and personal relationship.” (Todd, 2013) There are five basic communication models that consist of the sender, the receiver, the message, the channel, and the feedback. These five basic elements can be used in several different ways such as public speaking, interpersonal relationships, media development, and business relations. The basic elements of effective communication can differ from the basic rules of communication. In health care communication can play a very important role in patients’ health care decisions and the way the information is conveyed through each component. When it comes to health care “effective communication involves more than understanding information that is being conveyed. How a person understands and receives a message are two different things therefore understanding feelings, thoughts,...
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