...I. Introduction The case study focuses on an employee, Paul Keller, who is being affected by a number of factors. His job performance is hindered by constraints such as his work environment, his home environment, stressors, mood, and the management style of his superior. The case study demonstrates how his job performance is affected and what the consequences could be as a result of his poor job performance and lack of concentration. II. Problems Paul is not able to perform his job well due to, in his opinion, being tired. The conversations with his wife that replays in his thoughts show how he is conflicted at home. He apparently does not have a strong, supportive home environment. The case study also shows that he does not receive much support from his superior at work either. He possesses many stressors that are affecting his personal and work life. Stressors are any demands, either physical or psychological in nature, that are created by external events encountered during the course of living (Greenberg, 2010). Stressors can lead to job strains. According to Greenberg in his text Managing Behavior in Organizations, strain is an alteration from normal states of human functioning that results from exposure to stress that can be psychological (e.g., depression), physical (e.g., headache, muscle aches), physiological changes (e.g., increased blood pressure), or behavioral (e.g., smoking or withdrawal from work). Paul is displaying a dimension of mood known as negative...
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...CASE STUDY – Organizational Behavior, Week 2 NO RESPONSE FROM MONITOR TWENTY-THREE* Robert D. Joyce, Innovative Management Loudspeaker: IGNITION MINUS 45 MINUTES. Paul Keller tripped the sequence switches at control monitor 23 in accordance with the countdown instruction book just to his left. All hydraulic systems were functioning normally in the second stage of the spacecraft booster at checkpoint 1 minus 45. Keller automatically snapped his master control switch to GREEN and knew that his electronic impulse along with hundreds of others from similar consoles within the Cape Kennedy complex signaled continuation of the countdown. Free momentarily from data input, Keller leaned back in his chair, stretched his arms above his head, and then rubbed the back of his neck. The monitor lights on console 23 glowed routinely. It used to be an incredible challenge, fantastically interesting work at the very fringe of man’s knowledge about himself and his universe. Keller recalled his first day in Brevard County, Florida, with his wife and young daughter. How happy they were that day. Here was the future, the good life . . . forever. And Keller was going to be part of the fantastic, utopian future. Loudspeaker: IGNITION MINUS 35 MINUTES. Keller panicked! His mind had wandered momentarily, and he lost his place in the countdown instructions. Seconds later he found the correct place and tripped the proper sequence of switches for checkpoint 1 minus 35. No problem....
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...and after he went back to school. Classify each control as a results, control, or personnel/cultural type of control. Action control Before he went back to school i. Al monitored the activities of his loan officers by tracking the number of credit inquiries each requested. (Merchant, pg.23) ii. Al closely monitored the loan application/lead ratio depending on the skill of the loan officer. (Merchant, pg.23) iii. Al refused Wilbur’s request to have signing authority on company checks written against AHL’s main bank account. However, as a sign of good faith, he left 4 blank checks (only to be cashed with his permission) with Letitia, the office manager, whom Al trusted. (Merchant, pg. 24) After he went back to school i. Al was no longer managing the day to day operations of the company but continued to monitor AHL’s operations closely. Daily, or as soon as the information was available, Al tracked the employee head count, number of leads, credit inquiries, loan applications, funded expenses and bank activity. (Merchant, pg.25) ii. Al was also on the phone 3-4 hours per day talking with employees, and, particularly, loan officers. He thought that this would allow him to monitor the employees’ emotional states, one that Al thought would be an important leading indicator of forthcoming company performance. (Merchant, pg.25) iii. Al also had the company mail forwarded to his California address. (Merchant, pg. 25) iv. Al also had been monitoring the activity in...
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...every function required. Humans would no longer be needed to do mundane or dangerous tasks, and we could instead spend our days sitting by our pools, sipping cocktails and pondering what else we could do with all of our free time that technology provided. Fast forward in time to our modern reality. Computers and robots have indeed modernized production lines, and technology has permeated nearly every facet of our lives. Modern factories and businesses have become so technological that it is the roles of humans and machines have blurred. The truth is, however, that no matter how sophisticated machines may be; human intervention and participation is still essential to the smooth functioning of any organization. The subject of our case study, the Telebank call centre, is a very flat organization that is based on a functional structure. They have three categories of employees, so there aren’t the successive levels of supervisors or managers found in many other types of organizations. I think that this company replicates a “machine” in many ways. The work is repetitive and monotonous. Except for inputs of emotion to customize the experience for callers and to demonstrate some empathy to their plight, the basic tasks remain the same. Every aspect of the job is recorded, measured and analyzed, so as an engines diagnostic computer provides data so that engineers can maximize performance, so too is data produced. In fact the problem becomes what data is important because there...
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...EXTERNAL ANALYSIS FOR BEST BUY CO. INC. Introduction Best Buy Co., Inc. is a public limited company whose stocks are listed in the New York stock exchange. It is a specialty retailer of consumer electronics in United States which accounts for about twenty percent of domestic market retail business in technology based items. It has store in 24 different locations in United States (USSEC, 2011). Apart from its operations in USA, it also carries out its operations in Mexico, Turkey and United Kingdom etc. (Boyle, 2006). As of 2010, company along with its various subsidiaries operates more than one thousand and fifty stores only in domestic markets (USSEC, 2011). It is a private listed company. The stocks of the company are listed in the New York Stock Exchange under the symbol BBY. The company was ranked as a company of the year by Forbes (Tatge, 2006). It was also ranked as a “specialty retailer of the decade” (DSN, 2001). It is currently ranked at number 45 in the Fortune 1000 companies list (One Source, 2011). It is among the primary retailers of electronic goods in the United States. During the first quarter of the fiscal year 2011, it has earned revenues over six hundred million (Best Buy, 2011). SWOT Analysis SWOT Matrix The SWOT analysis of Best Buy Co. Inc. is as follows: Strengths * Market position * Networking * Profitable growth in stores business * Alliance | Weaknesses * Limited suppliers * Lawsuits * Limited geographic concentration | ...
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...How do dreams differ in people with schizophrenia to from those without the disorder? Kristin Staub Brookfield High School Dreaming is a vital part in sleeping, yet in some individuals it interferes in their waking state. For example, schizophrenics have hallucinatory images while they’re not sleeping causing some psychologists to speculate why this happens. People without the disorder and other people with other disorders have been found to dream while they’re in REM sleep which is a major mental process that allows people to dream. The following articles, “Sleep Fantasy in Normal and Schizophrenic Persons,” “An Extension of Freud and Jung’s Theory of Relation of Dream States to Schizophrenia,” “The Neurochemistry of Waking and Sleeping Mental Activity: The Disinhibition-Dopamine Hypothesis,” “Dream Content of Schizophrenics, Nonschizophrenic Mentally Ill, and community Control Adolescents,” “Sleep Disturbance in Schizophrenia” “Rorschach Responses Subsequent to REM Deprivation in Schizophrenic and Nonschizophrenic Patients,” attempt to explain the problem statement: How do dreams differ in people with schizophrenia to those without the disorder, through REM sleep in normal individuals and schizophrenics. Dream content will also be investigated to answer the problem statement and certain sleep habits. In addition Jung’s and Freud’s theory attempt to explain how dreaming is connected with schizophrenia in their conscious state rather than in their sleeping state through...
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...Second Trimester Session 2012/2013 GSM 5113 Operations Management Case Study: Car Restoration at BASS Prepared By: Risidaxshinni Kumarusamy GM05090 Mogna Priya Pindaya GM05082 Saraniya Gunasegaran GM05092 Prepared For: Assc. Prof. DrAzmawaniAbdRahman Date of Submission: 7th March 2013 Introduction Background of BASS Bennett Auto Sales and Service (BASS) sells and services several American and Japanese cars, and owns two auto parts stores, a large body shop, a car painting business and an auto salvage yard. The owner of BASS, David Bennett, built the business into a successful empire upon inheriting it from her father. Her motto is to “Sell em today, repair em tomorrow”, implying that repeat customers and high customer loyalty is their secret to success. Currently, Bennett is interested in expanding the business via restoration of vintage automobiles. In order to assess the practicability of this idea, she wants to restore her 1965 Shelby Mustang GT 350 to mint condition. The Mustang will serve as an advertisement for the new restoration business she plans to start and will be taken to auto shows and exhibits to attract business. The Mustang restoration project involves 22 activities (from A-V) and needs to be completed within 45 days so that the car can be displayed in an auto show at Detroit. Roberts wants the new business to appeal to both types of people, as follows: * For the first group, she envisions serving as parts broker for...
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...Descriptive Epidemiology Case Study 1 Managerial Epidemiology – HAS 535 – Descriptive Epidemiology Case Study: Diabetes Descriptive Epidemiology Case Study 2 Diabetes, the sixth leading cause of death in the United States is a disease in which the body has a shortage of insulin, a decreased ability to use insulin, or both. Insulin is a hormone that allows glucose (sugar) to enter cells and be converted to energy. When diabetes is not controlled, glucose and fats remain in the blood, and, overtime, damage vital organs. In a healthy person, blood sugar levels, which fluctuates based on food intake, exercise and other factors are kept within an acceptable by insulin. Insulin, the hormone produced by the pancreas, helps the body absorb excess sugar from the bloodstream; therefore, in people with diabetes, the pancreas does not produce insulin thus increasing the blood sugar levels making it difficult to be controlled by insulin. Type 1 diabetes, diagnosed in children and young adults (although it can occur at any age) is an autoimmune disease that may be caused by genetic, environmental or other factors. It accounts for about 5 percent of diabetes cases. Although there are no known ways to prevent it, administration of insulin is an effective treatment. Type 2...
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...Running head: EMPLOYEES RIGHTS AND RESPONSIBILITIES Employees Rights and Responsibilities Abstract This study examined five articles on how the relationship between and employer and employee can be effected as a consequence from the of lack awareness that the employers and employees have statutory and contractual rights, as well as responsibilities. Every employment relationship is governed by an employment contract. Many employees believe that if a written contract or agreement was never signed, an employment contract does not exist. Research shows that an employment contract can take the form of a verbal understanding or a well written document between the employer and the employee. All employment contracts basically cover the same essential elements in either case. The questions that poses and interest will be concluded in my research on the topic does employers and employees understand the essentials of an employment contract. Apparently an employment contract is probably one of the most important legal relationships that an individual will be obligated to fulfill. Therefore, it is important that employees have a clear understanding as to what the terms of that relationship are so that each party is properly protected. Employees Rights and Responsibilities In recent years an increasing amount of attention has been paid to laws pertaining to protecting employee’s rights. The strongest protection in the area of employee’s rights and responsibilities...
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...ISDS 2001 – STUDY GUIDE for Final Exam – Chapters 3 and 6 Objectives: After completing Chapter 3, you should know: 1. that BPM encompasses a core set of processes, including financial and operational planning, consolidation and reporting, modeling, analysis, and monitoring of KPIs, linked to organizational strategy 2. that BPM helps organizations translate a unified set of objectives into plans, monitor execution, and deliver critical insight to improve financial and operational performance 3. that BPM refers to the business processes, methodologies, metrics, and technologies used by enterprises to measure, monitor, and manage business performance 4. that BPM is an enterprise wide strategy that seeks to prevent organizations from optimizing local business at the expense of overall corporate performance; concentrates on enterprise-wide view. 5. that BPM = BI (monitor and analyze) + Planning (a unified solution) 6. understand that the closed-loop process (the BPM cycle) links strategy to execution in order to optimize business performance Using a closed-loop process to optimize business performance implies that four process steps are implemented: * Strategize - setting goals and objectives. Where do we want to go? * Plan - establishing initiatives and plans to achieve those goals. How do we get there? * Monitor – overseeing actual performance and comparing that to the goals and objectives. How are we doing? * Act and Adjust – taking corrective...
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...Within both of the case studies it is clear to see that the communication cycles have been put into practice on a number of occasions and have generally worked well. I am going to discuss how the communication cycle has been put into practice within the Jason Young and Stephen Polanski case studies. From the Jason Young case study we can clearly see that the Tuckmans cycle has been working very effectively. The Tuckmans cycle is all about effective communication in groups. Many groups may experience some sort of struggle before people unite and communicate effectively. Within the Jason Young case study we can see that while Jason was in hospital there were many multi-disciplinary meetings to discuss Jason’s progress with a goal to getting Jason as independent as possible. This is an example of the health care professionals working effectively together to ensure Jason is receiving the best possible care while he is in hospital. These multi-disciplinary meetings would not happen if health care professionals did not communicate together and bring their ideas forward to each other. The nurses in the hospital are trying their best to ensure Jason has a pleasant experience. The staff that works with Jason have to feed him, take him to the toilet and clean his teeth etc. As Jason needs a lot of attention it is important that the health care workers work together to ensure all his needs are accommodated for and as a result of this the workers could also try to develop his communication...
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...Case Study- Director’s Request for PCs using MS Word Table, MS Access, and MS PowerPoint Case Study – Using MS Office 2010 / 2013 / 365 Please use the document “READ FIRST - Case Study Instructions – Director’s Requirements” for each of the parts described below. Part 1: Specifications Table (MS Word) Use the project description HERE to complete this activity. For a review of the complete rubric used in grading this exercise, click on the Assignments tab, then on the title Case Study Part 1 - PC Specs (Word)– click on Show Rubrics if the rubric is not already displayed. For the case study provided to you, create MS Word tables that identify and contain the hardware and software requirements to meet the director's requirements. The MS Word document in its final form will include 6 MS Word tables. It will include a two-paragraph narrative summary that classifies the user type and identifies the PC category that will be recommended. The specific instructions are found in the table at the end of this file. Students are expected to conduct external research to adequately address all aspects of the assignment requirements. It is suggested that students use a computer manufacturer's site (i.e., Apple, Dell, Toshiba) to help in identifying all the components needed to meet the director's requirements. Remember, although there are 5 computers to be purchased, you are required to configure only one, as the same one may be purchased for all 5 employees. Any outside...
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...eBAY.COM A Case Report for Getting Tools Used NOTE: THIS IS ONLY A PORTION OF THE GETTING TOOLS USED RESEARCH REPORT. FOR THE FULL DOCUMENT AND OTHER INFORMATION VISIT WWW.CFAH.ORG. Getting Tools Used Table of Contents Foreword by Jessie Gruman ......................................................................................................................................... 1 Executive Summary ........................................................................................................................................................ 3 About CFAH ...................................................................................................................................................................... 7 Table of Contents ........................................................................................................................................................... 8 Introduction: 21st Century Marketplace .................................................................................................................. 9 Research Framework ................................................................................................................................................... 17 Case Studies.................................................................................................................................................................... 25 Consumer Reports: Car Buying Guide ....................................
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...Methodology: The present study is a retrospective descriptive design. Data was collected from charts of CPR of adult patients who had cardiac arrest during their stay in ICU between Jan 1, 2013 and Dec 31, 2015. The CPR charts and records were available in head nurse station after each event. Analysing these charts for this study was useful in finding the success rate of CPR in the region and various factors associated with CPR outcomes. Factors associated with CPR outcomes are categorized as pre arrest factors and intra arrest factors. Preliminary analysis of few CPR charts has revealed so many factors to correlate with CPR outcomes. List of factors is not limited to: Gender (male or female), CPR time during day or night (Time of Arrest (TOA)), Total Duration of CPR, first monitored rhythm (initial rhythm), weight of patients and immediate outcome (revived Vs...
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...Case Study AP2530 March 23, 2015 Case Study Hypertension Hi my name is and I will be your nurse today. I see that you have been diagnosed with hypertension and I would like to help you understand your diagnosis. Your body is a delicate piece of machinery that works on what is called a negative feedback system. Your body has many checks and balances that keep everything within certain levels. To put this in terms that I think you might understand, when your body needs energy it sends signals that tell you to eat. That is why your stomach starts growling. If your body is low on fluids it sends signals to your brain telling you to drink something. Well the same process happens with blood pressure signals. They are sent from receptor’s that monitor in your body to your control center, which is your brain that make changes needed to keep things at normal levels or homeostatic. Your brain sends instruction to set in motion changes in your blood pressure by your receptors to take action to raise or lower your blood pressure. This is done by the messages telling the blood vessels to widen or narrow and your heart to speed up or slow down. To lower your blood pressure, the vessels get wide and the heart slows. The trouble is if your blood vessels are always going to be widened and your heart is always slowed stress is placed on them. It is like a garden hose that is always left on with the sprayer closed, eventual the hose becomes weak. The same thing happens to your blood...
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