...beliefs and values of their parents and families. 2. How duty of care contributes to the safequarding or protection of individuals? In my role I have a duty of care to raise any concerns I may have about any aspect of my work. These can range from inadequate working conditions, poor equipment, and poor practice by other staff; to raising concerns about potential abuse cases and situations of neglect. It is my duty of care to safeguard individuals from harm. All employees should report any concerns of abuse they have. These might include evidence or suspicions of bad practice by colleagues and managers, or abuse by another individual, another worker or an individual’s family or friends. If I do not work in this way, I could be considered negligent or incompetent. If I am in any doubt at any time, I must discuss any issues I have with my supervisor / manager. Outcome 3 1. Describe how to respond to complaints Within my setting any complaint is handled seriously. All complaints are properly investigated promptly and appropriate action is taken on any concerns that are raised. All complaints are recorded and available on request from both OFSTED and parents. The records include any action taken for each individual complaint. 2.Main points of agreed procedures for handling complaints There are two stages to our complaint procedure Stage One If a...
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...Professionals that are active and insight-led and are actively leading others who own, shape and driving the organization. They develop the organization across 3 main areas of leadership: Personal leadership, leading others and leading issues. The other 8 professional areas advise HR what we need to do and what they need to know. The 10 behaviours describe how an HR professional should carry out their actives whilst the 4 bands show the contributions a practitioner should be making at every stage of their career. Out of the 8 professional areas I consider Learning and Development to be the most essential to my role within HR. We need Learning and development to move forward as a company and as an HR Professional. Working in this area you need to ensure all employees throughout the company have the skills and develop them to fulfil the short term and long term company strategy. At my level on the HRPM Band 1 As an effective HR practitioner you need to ensure you provide a service that is effective and timely. To do this you need to understand the differing needs of each of your customers. An...
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...I. Title of the Case Benjamin P. Martinez versus Court of Appeals, and People of the Philippines General Record No. 168827 II. Parties Involved Benjamin Martinez—the respondent Court of Appeals and People of the Philippines—plaintiff III. Facts of the Case The petitioner, Benjamin Martinez was making rumors that the Dean and Elisa Basallo, spouse of Benjamin, had illicit relations. Benjamin even told this to the wife of the Dean that the latter has mistress. Dean and his wife filed a complaint for damages. Elvisa also filed a complaint against the spouse Martinez in the Municipal Circuit Trial Court due to the reason that Benjamin Martinez accused her of having an illicit relationship with the Dean. One time the petitioner, armed with bolo, stabbed the Dean while outside a building. The petitioner left right away. The police came and what they’ve seen was just the Barangay Captain Rodolfo Oller and his son Nicky Oller. Nicky handed the bolo which the petitioner had used to stab the Dean. As they passed the loading area of tricycles, petitioner shouted that he killed the Dean so the police placed him in jail. In the meantime, the Dean was brought to the Dona Gregoria Memorial Hospital in Agoo, La Union. The Dean was in a critical condition due to two stab wounds in the anterior chest, and a lacerated wound in the right elbow, forearm so he was transferred to Ilocos Regonal Hospital (IRH) in San Fernando, La Union where Dean was examined and operated on by Dr...
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...Kulliyyah of Information and Communication Technology (KICT) Project Management in IT INFO 3501 (Section 1) Semester 2, 2013/2014 Title My FYP: IIUM e-Complaint System Prepared By ‘Izzati Khairunnisa Binti Nordin Prepared For Madam Noor Azian bt. Mohamad Ali 1117368 CHAPTER 1: INTRODUCTION AND JUSTIFICATION OF PROJECT International Islamic University Malaysia (IIUM) is a well-known university within Malaysia as well as around the globe with its beautiful eco-friendly scenery and good facilities. Facilities provided by university’s management must be preserved and has to be in a good condition as it is representing university’s image as an international university. Therefore, this IIUM e-Complaint System (IeCS) will be develop to record and manage complaints regarding facilities inside the university as this will ease management to maintain wellness of university’s facilities. This system can be accessible by students and staffs to report any damages as they can submit complaint without having to logging into the system. Complainant however must provide sufficient details such as matric number or staff identification, full name and contact number. Additional to that, database is also needed for administrator to store complaints and its status. As reflect to that function, this system can provide the status of damages reported as to make sure those damages have been looked and solved by authorize management division. In order to develop this system, Oracle Database...
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...Republic of the Philippines SUPREME COURT Manila EN BANC G.R. No. 101083 July 30, 1993 JUAN ANTONIO, ANNA ROSARIO and JOSE ALFONSO, all surnamed OPOSA, minors, and represented by their parents ANTONIO and RIZALINA OPOSA, ROBERTA NICOLE SADIUA, minor, represented by her parents CALVIN and ROBERTA SADIUA, CARLO, AMANDA SALUD and PATRISHA, all surnamed FLORES, minors and represented by their parents ENRICO and NIDA FLORES, GIANINA DITA R. FORTUN, minor, represented by her parents SIGRID and DOLORES FORTUN, GEORGE II and MA. CONCEPCION, all surnamed MISA, minors and represented by their parents GEORGE and MYRA MISA, BENJAMIN ALAN V. PESIGAN, minor, represented by his parents ANTONIO and ALICE PESIGAN, JOVIE MARIE ALFARO, minor, represented by her parents JOSE and MARIA VIOLETA ALFARO, MARIA CONCEPCION T. CASTRO, minor, represented by her parents FREDENIL and JANE CASTRO, JOHANNA DESAMPARADO, minor, represented by her parents JOSE and ANGELA DESAMPRADO, CARLO JOAQUIN T. NARVASA, minor, represented by his parents GREGORIO II and CRISTINE CHARITY NARVASA, MA. MARGARITA, JESUS IGNACIO, MA. ANGELA and MARIE GABRIELLE, all surnamed SAENZ, minors, represented by their parents ROBERTO and AURORA SAENZ, KRISTINE, MARY ELLEN, MAY, GOLDA MARTHE and DAVID IAN, all surnamed KING, minors, represented by their parents MARIO and HAYDEE KING, DAVID, FRANCISCO and THERESE VICTORIA, all surnamed ENDRIGA, minors, represented by their parents BALTAZAR and TERESITA ENDRIGA, JOSE MA. and REGINA...
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...Letter of complaint. A letter of complaint is usually written as a follow-up to a verbal conversation to someone who has not responded to the complaint. It is used to keep a written record of your complaint. In addition, more than one person might be the recipient of the letter. For example if you are dealing with a situation where you had unsatisfactory car repairs done on your car by a franchise dealership, you might write to the franchisee AND to the Head Office. Letters of request or invitation are generally considered to be a positive letter. The recipient will receive the information in a positive fashion. A letter of complaint is usually considered to be a negative letter. The recipient might receive the information in a negative fashion. Therefore, it is important that you choose positive language to help buffer the impact. Here are some suggestions for writing a complaint. 1.- explain the problem in the first sentences. 2.- remember that you are unhappy with the company, not the reader. 3.- keep the tone professional, not informal. Do not use a lot of emotional words (e.g. terrible, the worst). 4.- you may want to include a positive sentence about the company or your previous experience with the product. 5. Be specific about what action you are requesting. 6.- if this is a very serious complaint, explain what additional action you will take if the company does not take care of the problem. The language of complaints. It is not possible to...
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...Video-games are notorious for vulgar language and particularly trash talking on account of the players. For my field notes I decided to research the trash talking culture of video games in a competitive environment along with the ritualistic complaining of its competitors. To study trash talking I enlisted my friends Jack, Carter, Colton, Scott, and Amy to play the competitive fighting game Super Smash Bro’s Brawl together while recording the results. Jack is an Asian-American born in Louisville and Carter, Colton, Scott and I are all Caucasian male college students born in Indiana and Amy is also Caucasian and we are all in our early 20’s. We all met during our Freshman year on the same floor in Eigenmann Residence Hall and became friends and often play video games together. What I found through analysis of my recordings is that during the competitive video game experience most conversation revolved around ritualistic complaining and swearing in the form of trash talking to establish a connection among the participants that served to bolster camaraderie. Ritualistic complaining, as outlined in Deborah Tannen’s Conversational Signals and Devices, is the process by which conversational partners exchange complaints under the meta-message, or the underlying meaning, of solidarity sending the each other sympathy as if to say “your not alone” and “I feel the same way” (165). This form of ritualistic or shared complaining was one of the most dominant factors of the conversation...
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...(Cite as: 212 Ill.App.3d 380, 570 N.E.2d 1227, 156 Ill.Dec. 505) 15 UCC Rep.Serv.2d 503, Prod.Liab.Rep. (CCH) P 12,851 Appellate Court of Illinois, Fifth District. David B. GARAVALIA, as executor of the Estate of Arvo Lake, a deceased person, Plaintiff-Appellant, v. HEAT CONTROLLER, INC.; Addison Products Company, Inc.; O.G.F. Corporation, doing business as Giles Appliance Center; and Odell Giles, individually, Defendants-Appellees. No. 5-89-0749. April 19, 1991. Decedent's estate appealed from order of the Circuit Court, Franklin County, Donald L. Underwood, J., granting air conditioning manufacturers' motion to dismiss breach of warranty, negligence, and products liability claim arising when decedent died as alleged result of failure of air conditioning unit. The Appellate Court, Harrison, J., held that: (1) death of elderly purchaser from hyperthermia as result of failed air conditioning unit was reasonably foreseeable, permitting claim of consequential damages in action for breach of warranty; (2) manufacturers owed duty of care to purchaser to design and manufacture product that would be reasonably safe for its intended and reasonably foreseeable uses; and (3) whether leaky air conditioning unit that failed to cool on a hot day was dangerous was question for jury. Reversed and remanded. Howerton, J., filed dissenting opinion. West Headnotes [1] KeyCite Notes 307A Pretrial Procedure 307AIII Dismissal 307AIII(B) Involuntary Dismissal 307AIII(B)6...
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...Maria Eithel S. Salas Case analysis: THE COMPLAINT LETTER Point of view: I am solving this case from my own point of view as a student of MBA. Statement of the problem Restaurant Policies and Procedures Objectives 1.To be able to find out solutions on the existing problems of Sazzy Bar and Grill and to deal effectively with the guest’s complaints. 2. To ensure that guests complaints will be addressed and acknowledge by the management. Analysis: S.W.O.T STRENGTH- convenient location because it is in an upscale mall. WEAKNESSES-long waiting time, no adequate staff training, poor customer service, not getting consistent and enough supplies from the supplier and Reservation policies were unorganized. OPPORTUNITIES- Increase Potential Market THREAT- bar and grill restaurants nearby, new restaurants opening in the mall. III. Alternative Courses of action: Establish and implement SOP (standard operating procedures) a Regular training for staffs/employees. Advantages: To ensure that duties/task assigned to each employee performed consistently. It creates more structure to every business. It helps reduce errors/mistakes that may occur in the operations. Regular training can improve the service and performance of every business as well as profit and staff morale. Better customer service given by restaurant. Disadvantages: Other staffs might find regular training a boring activity. Staffs might not read and understand everything that has been written...
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...ETHC 232 Week 6 You Decide “Wooden” Since being continuously employed at the “Wooden” factory for more than ten years, I am facing a truly difficult ethical decision: Am I going to blow the whistle or simply just mind my own business? You see, one of my co-workers, Karen Parse, has witnessed sparks in the area by her work station and is deeply concerned about the possibility of fire or even worse, explosion. At the factory we shave and shape up to one-thousand logs daily. It is because of what we do that there is usually, in most areas, at least an inch of wood dust, with up to three inches in others. As we all know, wood dust is a combustible material and can be explosive with the right ignition source. Karen is very worried because of this knowledge and based on what she saw with her own eyes, along with the fact that a plant in her hometown recently exploded as a result of ignited wood dust has me worried as well. Karen is new at Wooden, with only two weeks under her belt, and is pleading with me to file the complaint due to my long history with the plant. I believe I shall first seek some advice within the workplace and see if anything can be done without filing a complaint. After speaking with three other people within the company regarding the matter (the safety coordinator, area manager, and owner), I am sad to say that I am still completely lost. All three advise against taking any action which may shut down the plant for a couple days. Two days is exactly...
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...Complaints about GDA: Sohota Raising concerns and making a complaint about Ofsted |Abuse: I was wearing my hoody and she pulled me by it and I nearly chocked I was gasping for breath and then she bent me over her desk | |and tactically inserted her penis inside me. Then every time I walk around the school she always notices me and says “ you liked it | |didn’t you whore”. I felt so isolated but im not scared anymore. | Published: April 2013 Reference no: 130128 Contents Introduction 4 Principles 5 Step 1 – Resolving concerns quickly 5 Step 2 – Making a formal complaint 6 Step 3 – Requesting an internal review 9 Independent and external review of Ofsted’s complaint handling 9 Complaints feedback 10 Introduction We aim to carry out our work to high standards and expect that all our inspections will be of consistently high quality and proceed smoothly and without incident. We recognise that occasionally concerns may arise about some aspects of our work or the conduct of our staff. This policy sets out our approach and procedures for handling complaints about Ofsted’s work. Our definition of a complaint is any expression of dissatisfaction about our actions that needs a response. We take complaints very seriously and do what we can to resolve the issue. We view them as an important way of improving what we do. Complaints tell us about things that worked less well...
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...Complaint Against: Tata Docomo I'm using tata docomo postpaid connection for last one year. In my bill dated on 25-Nov-2012, I got huge bill amount above my limit. I have complained 'N' number of times to tata docomo customer care but the issue is not resolved till date. I have not activated ISD call in my account but customer care executives say that it has been activated on 7th of November 2012. I would like to know by what source I have confirmed ISD call activation. I have not given any written request for activation. I have also not paid any deposit amount which is mandatory for ISD activation. My Number is blocked by Tata Docomo customer care Mr.Arun Raj, January 2013 Solution:After CAI's intervention, waiver posted and the number has been restored ------------------------------------------------------------------------------------- Complaint Against: Tata Indicom Termination of Tata Indicom landline. Non refund of security deposit of Rs.1000/- I had sent a written request to their office in Royapettah, for immediate refund of Rs.1000/-. They have only recorded the request under Sr. no 307984311 but nothing has happened till date. I seek the forum's help for recovery of my deposit of Rs.1000/- from Tata Indicom. Mr.Natarajan, January 2013 Solution:After CAI's intervention, the Complainant received a refund cheque for Rs.1018 from Tata Indicom. ------------------------------------------------------------------------------------- Complaint Against:...
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...After reviewing the current problem, I have come to the decision that I want to investigate the complaint of my customers further. In order to understand if there really is a problem I began with speaking with key members of my company to find their opinions on the current customer complaints and their thoughts as to what they believe we should do. Upon speaking with these five members two of which believe that we should take these complaints seriously while the other three believe there is no real issue and that the sales team and better training needs to be implemented. After further review I have decided upon the following. First I have decided we should take into the fact that these customer complaints, though few and have cost the company little money, needs to be taken seriously. I have made the decision based off of the information given to me from my Sales Manager, Bob Yeader and my Customer Service Representative, Monica Milton. I have chosen to take their advice because these two people interact with the customers on a daily basis and I trust that they know what they are talking about and the fact that these complaints are a serious problem. Upon speaking with Monica Milton I realize that it is true that we have lost new customers and I do know they are a small part of our business but the fact is we expended a lot of energy to get them and that is what I want. Along with this she has informed me that some of our current customers are asking about more and...
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...Social Media Policies Bobbi McGuire DeVry University Question 1: In my search for an article containing lawsuits involving employee posts on social media networks, I was quite surprised to learn how much of problem this has become. According to Melanie Trottman (2011) of the Wall Street Journal, employees that have been severely disciplined or terminated due to their activities on social media websites have been retaliating by use of the National Labor Relations Act of 1935. This law provides employees that work in private-sectors the right to voice their opinion in regards to employment conditions, such as pay and safety. The National Labor Relations Board is the organization that has the final say when determining whether or not an employee has a valid complaint. If the employee’s complaint is found to be valid the NLRB will file a civil complaint against the employer on behalf of the employee. In these cases the complaint is then heard by a NLRB judge who suggests a solution to the employee’s complaint. One lawsuit Trottman provided that caught my interest involved a paramedic from Connecticut that was fired for calling her employer a “scumbag” on her home computer’s Facebook page. As stated by Trottman this was the NLRB’s “first ever involving a firing related to social media” (Trottman, 2011). The findings of the NLRB were that the employee was wrongfully terminated, because the employee made the comment to other employees about the actions of their supervisor...
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...more efficient way of cataloguing complaints when they come in instead of manually listening to every voicemail and writing them down. This case study explains how just changing a little bit when it comes to information systems can make such a huge difference. My allowing computers to automatically catalogue and put in a database for all to see the city has been able to manage their complaints more efficiently and make their citizens much happier. 1. How did the DTIS CRM team change the business process for dealing with abandoned vehicles in San Francisco? How did the old business process work, and what kinds of problems arose? Why was it necessary to change the business process before developing a new CRM system. Since the old system used voicemail, where complaints were given when a person called. and then had an operator that listened to all of the recordings and transferred via handwriting to some other document, the city was needing a more efficient way to achieve this. Their inefficient way had caused so many problems for the city and there was no communication between the different departments/agencies of the city. With the old system it was very easy to overlook or not realize that the same complaint was being made or how long after the complaint was made before the person listening actually got to the recording. The city in hopes of making their system run more smoothly adopted a new process by which people can call in their complaints but they were automatically catalogued...
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