...UNIVERSITY OF GREENWICH REFLECTIVE REPORT Dissertation Topic: The impact of services training on front-line staff’s performance: A case study of Southern Bank Instructor: Student name: Student ID: Phung Minh Duc Nguyen Xuan Oanh 000812245 Submission date: 25th August, 2014 REPORT Nguyen Xuan Oanh – 000812245 – BM097 Page 2 REPORT REFLECTIVE REPORT It can be noticed that conducting a dissertation provides a chance for students to research extensively and complete their own original work. From my point of view, it is designed to enable me to acquire all the insights and knowledge regarding to the training and development function as well as develop analytical, writing and judgmental skills. To be successfully producing the dissertation, I have to express skills in respect of critically assessing published information, demonstrating arguments and analyzing primary data to present a structured evaluation of a chosen research topic. Thus, the dissertation can be considered as the mechanism that allow me to gain valuable experiences in synthesizing theory, published studies, constructing methodological approaches, the proper selection and application of various methods, and analysis. I personally think that every aspect of the study has brought to me different and challenging experiences. Some sections of the research had been simple and interesting whereas others which I went through with much difficulties. To begin with, the first challenge is choosing...
Words: 1117 - Pages: 5
...Study Skills for Postgraduate Learning | Planning & Reflecting at Postgraduate Level | [Student Name] [Student ID] [Submission Date] | Table of Contents Abstract 3 Task 1: Development of a Research Strategy 4 Task 2: Development of a Project Plan 7 Task 3: Reflective Piece 10 Effectiveness of My Research Strategy & Project Plan 10 Problems Faced and Learning: 10 Learned Time Management Skills and Reflection Skills: 11 New Learning during the Research Project: Reviewing a Case Study 11 Conclusion from the Case study 13 My Reflections on the Research Questions: 13 References 14 Abstract The point addressed in this research document is the Importance of Planning and Reflection Skills at Postgraduate Level and also an assumption that post graduate students acquire planning and critical reflection skills automatically during their post graduate studies. Planning, critical thinking and reflecting are the pillars of the postgraduate study, managerial work and continuing professional development (CPD). “It is not sufficient simply to have an experience in order to learn. Without reflecting upon this experience it may quickly be forgotten, or its learning potential lost. It is from the feelings and thoughts emerging from this reflection that generalizations or concepts can be generated. And it is generalizations that allow new situations to be tackled effectively.” (Gibbs 1988) Reflection is a key element in any successful planning. You are...
Words: 3289 - Pages: 14
...My first year of university has proved to be a large platform for apprenticeship and progress. Through various projects and presentations, individual or group ones, and even more through feedback on my work, I managed to develop my academic and personal skills both as an independent learner, but also as a member of formal or informal groups. Having been assigned tasks such as literature reviews, research essays or reflective essays, all of them involving either an oral or written presentation, I employed a range of skills that could not have found a better environment to develop in; critical thinking, working with others and time management are just few examples. Aside from measuring our ability and understanding of the assigned task, evaluation allows us to progress on things we are performing well on and adjust our weaknesses. According to Marshall and Rowland (1998), evaluation can be performed by ourselves, assessing and judging our work in a subjective manner or by others. However, the drawback of being our own assessors is the risk of being accused of bias. Therefore, acknowledging the feedback received on my work has been a significant factor for the development of my skills. It not only helped me better identify my strengths and weaknesses, but also gave me self-confidence and enthusiasm, two key factors for a continual improvement of one's self. The module I have undertaken in the second term, Personal Skills for Business Management Students, has undoubtedly drawn my...
Words: 1731 - Pages: 7
...THE STUDY SKILLS AND HABITS OF ATENEO DE ILOILO- SANTA MARIA CATHOLIC SCHOOL HIGH SCHOOL STUDENTS Chapter 1 Introduction Chapter one consists of six parts: (1) Background of the Study, (2) Statement of the Problem, (3) Hypothesis, (4) Definition of Terms, (5) Delimitation of the Study, and (6) Significance of the Study. Part One, Background of the Study, represents the rationale that supports this research endeavour. It gives the reason behind the choice of the problem and provides a strong foundation for the conduct of this study. Part Two, Statement of the Problem, presents the problem and states the general and specific research questions that this study sought to answer. Part Three, Hypothesis, states and advances the hypotheses that were tested in this study. Part Four, Definition of Terms, includes the meanings of the terms that are essential in the development and understanding of this study. Part Five, Delimitation of the Study, includes the discussions of the scope and factors that delimit the scope of this study. Part Six, Significance of the Study, enumerates the persons and institutions that might benefit from the findings of this research. Background of the Study Study skills and habits are techniques or strategies used every time a student is studying. Some students would have the same study habits or may have a different one. Their kind of study habits depends whether a specific study is effective for them. Definitely, the emphasis...
Words: 7023 - Pages: 29
...|AA Hamilton College | |BTEC Higher National Diploma in Business – Level 5 | | | |Unit 53: Study and Communication Skills for Business Credit Value: 15 | | | |Assignment: Developing reading strategies, listening techniques, and producing a written analysis. | | | |Tutor: Date Set: 19th May 2014 | | | | | |Learner’s Name: ...
Words: 1735 - Pages: 7
... Impact Of Job Analysis On Job Performance: Analysis Of A Hypothesized Model Rehman Safdar, Pakistan Electronic Media Regulatory Authority (PEMRA), Pakistan Ajmal Waheed, Quaid-e-Azam University, Pakistan Khattak Hamid Rafiq, National University of Modern Languages, Pakistan ABSTRACT Researchers have developed a relationship between HRM practices and organizational performance, but the relationship between HRM practice like job analysis – employee Job performance remains unexplored. This paper, based on a study of employees of Pakistan Public sector regulatory authorities of telecommunication, oil and gas, power, media, security exchange, banking sector and organizations being regulated by these authorities is an attempt to develop and test a hypothesized model linking HR importance of job analysis with employee job performance. Survey results of 568 employees indicated that practice of job analysis was strongly related to employee job performance. The findings suggest that an organisation-wide policy of job analysis is an important source of competitive advantage in its own right, and requires due attention of HR professionals. The study extends the findings of the HR–employee job performance research pursued in Western countries to a non-Western context. Keywords: Human resource management; HR practices in regulatory authorities; HR-performance linkage; Job analysis; Job performance; Job satisfaction; Job retention; Recruitment Process; Knowledge, skills and abilities ...
Words: 11718 - Pages: 47
.... Job analysis as a management technique was developed around 1900. It became one of the tools by which managers understood and directed organizations. Frederick W. Taylor, through his interest in improving the efficiency of work, made studying the job one of his principles of scientific management. From his ideas emerged time and motion study of jobs. Early organization theorists were interested in how jobs fit into organizations; they focused on the purpose of the job. But this early interest in job analysis disappeared as the human relations movement focused on other issues. It was not until the 1960s that psychologists and other behavioral scientists rediscovered jobs as a focus of study in organizations. I do think the occupations suggested by O*NET as the ones that match my skills are very accurate and I will consider them. For example I believe one of my strong sides is that I am a very Social person and when I checked; here is list of occupations I got. To utilize that skill I could be: Child, Family, &School Social Worker, Recruiter, Education Administrators, Elementary School Teacher, Middle School Teachers, and Probation Officers. Well that is quite a long list. The position of a recruiter interested me the most because I love helping people and seeing them happy and to succeed is my desire. Especially in this economy I feel as if this career will fulfill me. . Job analysis as a management technique was developed around 1900. It became one of the tools by which managers...
Words: 467 - Pages: 2
...Personal Skills, Knowledge and Attitude 2 3.1 My SKA profile 2 3.2 Skill audit 3 3.3 SWOT analysis 3 4. Personal learning style 4 5. Team Engagement 5 6. Personal Actions Plan 6 7. Masters Learning Personal Reflection 8 8. Conclusion 9 REFERENCE 10 APPENDIX 1: PERSONAL SKILL AUDIT 11 APPENDIX 2: LEARNING STYLE QUESTIONAIRE 15 APPENDIX 3: TEAM ROLES PERSONAL INVENTORY: BELBIN 20 1. Introduction Personal development skill plays a significant role in individual’s life. Especially in current society, when studying and working environment become more competitive and tense. Additionally, employees in many big companies now have more power to contribute their ideas for decision making process (Charan, 1999). Therefore, it is very necessary for me to constantly develop my personal skills. As a student, there are many ways for me to enhance these skills such as: classrooms, clubs, student professional organizations, athletic teams, residence halls, the Clarion community, my home community, internship programs, summer jobs… (Humpfreys, 2004). However, just focusing on developing personal skills is not enough. Assessing and reviewing the development of each skill are also significant. In other words, I should have my own personal development plan which will help me to control my progress. The plan will help me review which achievement I have gained, as well as support me to set further goals for making continuous improvement in each skill area. In this paper, my personal...
Words: 2871 - Pages: 12
... This report is a personal development plan that shows an evaluation of current skills and knowledge that includes my strengths and weaknesses. Development is a lifelong of nurturing, shaping and improving an individual's skills, knowledge and interests to ensure my maximum effectiveness and adaptability, and to minimize the obsolescence of my skills and my chances of redundancy. It does not necessarily imply upward movement; rather, it is about enabling individuals to improve and use my full potential at each career stage. (Definition of personal development planning from class material) The personal development plan for me is a chance to know my self better, I can realize what I want to achieve or where I want to go in the plan, in the short- or long-term, and also identifying the need for skills, knowledge or competence. It also helps me to define the appropriate development to meet those perceived needs. In this report, I am going to focusing on what my strengths are and where my weaknesses are, also how to use my strengths in the field I will work into in the future, and how to develop my weaknesses to be my strengths as well. 2. EVALUATION OF SKILLS AND KNOWLEDGE Evaluation is the key stage to the self-development cycle because it enables me to discover whether that development activity was worthwhile, applicable, and if and how my skills or working behaviour as a result. (Kolb argued 1984 -76) 2.1. Technical - course-related...
Words: 1454 - Pages: 6
... Over the course of my study, I have learned and experienced many different milestones that I could use in my life. Throughout the course, I have completed three different milestones. My paper will be divided into four major sections, all of which I will describe briefly on what I learned. Section one, also milestone one, of my paper will be where I first began to set my vision for the course. In this section, I will bring in information I have gleaned from the self-assessments that I completed in this milestone. In section two, also milestone two, I will briefly explain and present my work from the SWOT analysis. In section three, also milestone three, I will present my work from my PEST analysis and briefly explain what I learned from the analysis. Section four of my paper, which is milestone four, I will create a chart showing three practical goals I developed during the course. Also in this section, I will briefly explain whether the overall plan benefited me and also what I learned about myself. Over the course of my study, I have learned many things about myself that I did not know anything about. The course helped me to figure out what could benefit me. I have completed three major milestones throughput the course, all of which I have gained some kind of knowledge about. The first milestone I completed was basically self-assessments reflecting on myself as a person, student, and professional. It also gave me a chance to organize my thoughts about what I wanted...
Words: 1578 - Pages: 7
...BUSN07020 ACADEMIC SKILLS FOR BUSINESS DIANNE LYLE - B00259359 BRENDA HUGHES WORD COUNT: 2170 30 NOVEMBER 2013 TABLE OF CONTENT 1. Introduction ……………………………………………………………………………………………………………. 3 2. Personal Development Planning ………………………………………………………………………………… 4 3. SWOT Analysis ………………………………………………………………………………………………………… 5 4. The Benefits of Personal Development Planning …………………………………………………………. 6 4.1 Benefits of PDP to Academic Performance ……………………………………………………….. 6 4.2 Benefits of PDP to Professional Life …………………………………………………………………. 6 4.3 Benefits of PDP to Personal Life ………………………………………………………………………. 6 5. Personal SMART Goals ……………………………………………………………………………………………… 7 6. Developing Learning, Academic & Business Skills ………………………………………………………… 8 6.1 Learning Styles ………………………………………………………………..……………………………. 8 6.2 Active Learning ……………………………..………………………………………………………………. 8 6.3 Effective Business Skills ……………………………..…………………………………………………… 9 7. Conclusion ………………………………….………………………….…………………………………………….. 10 References ………………………………….…………………………………………………………………………………. 11 Appendix ………………………………………………………………………………………………………………………… 12 1. INTRODUCTION This report on Personal Development Planning (PDP) is being written to outline how important PDP is in both an academic and professional environment and also how it affects University students during their time at University and also as they progress into their future careers. Within the report, I will be discussing my own personal...
Words: 2773 - Pages: 12
... recycling industry: A case study of Lavergne Group in Canada. 1. Aims/objectives/Research Questions: 1.1. Research aims The aim of this study is to evaluate the problems associated with securing a reliable and cost effective sustainable supply chain in the recycling industry and elements of Sustainable Supply Chain Management (SSCM). Recycling is a relatively new industry and the amount of recycling in countries varies significantly based on Political, Industry and Community issues. Academic and corporate awareness of sustainable supply chain and logistics issues has increased significantly in recent years (Seuring and Muller, 2008). Whilst demand for recycled raw materials is consistently increasing, the prerequisites for establishing a reliable supply chain are complex. Without a reliable and cost effective supply chain, manufacturers will avoid the use of recycled materials and instead choose less environmentally friendly virgin materials. Regardless of the reason for a company going ‘Green’ and looking for sustainability, there are key market drivers and requirements for such goals to be successful. This paper will examine the key supply chain factors that are required to optimise a sustainable supply chain model with respect to recycling and utilisation of recycled products. The key areas of focus for this analysis are: • Government/Politics/Regulatory ...
Words: 5350 - Pages: 22
...I am prepared for the MS in Epidemiology with a concentration in cancer epidemiology at Georgetown due to my work experience in public health and clinical research. Since I graduated Wellesley College, I gained statistical analysis experience and research operations which will help me design effective epidemiology studies in the future. Before my job at UCLA in 2014, I learned from my experiences that research is an iterative process through conducting interviews, developing a quality of life instrument, managing research studies, and publishing an article. However, my experience working with cancer immunotherapy trials at UCLA from 2014-2016 sparked my interest in cancer epidemiology. My work at UCLA helped me to craft a new vision for my career that included oncology and ultimately cancer epidemiology. My favorite parts the job was listening to the clinical trial sponsor and the PI discuss the background and clinical significance of the protocol and the design of the clinical trial. Also, I enjoyed hearing guest speakers from other universities discuss their research findings. At a talk I attended, a professor discussed a large epidemiological study that collected genetic information for women of African descent with breast cancer. This is when I learned that African-American...
Words: 557 - Pages: 3
...This report is a personal development plan that shows an evaluation of current skills and knowledge that includes my strengths and weaknesses. Development is a lifelong of nurturing, shaping and improving an individual's skills, knowledge and interests to ensure my maximum effectiveness and adaptability, and to minimize the obsolescence of my skills and my chances of redundancy. It does not necessarily imply upward movement; rather, it is about enabling individuals to improve and use my full potential at each career stage. (Definition of personal development planning from class material) The personal development plan for me is a chance to know my self better, I can realize what I want to achieve or where I want to go in the plan, in the short- or long-term, and also identifying the need for skills, knowledge or competence. It also helps me to define the appropriate development to meet those perceived needs. In this report, I am going to focusing on what my strengths are and where my weaknesses are, also how to use my strengths in the field I will work into in the future, and how to develop my weaknesses to be my strengths as well. 2. EVALUATION OF SKILLS AND KNOWLEDGE Evaluation is the key stage to the self-development cycle because it enables me to discover whether that development activity was worthwhile, applicable, and if and how my skills or working behaviour as a result. (Kolb argued 1984 -76) 2.1. Technical - course-related Characteristics...
Words: 1524 - Pages: 7
...------------------------------------------------- Group Studies Vs Individual Studies Submitted To Sir. Syed Hassan Naqvi Submitted from Abdul Majeed MBA3Y02111014 University of Lahore LBS Lahore Business School Contents Chapter 1 3 Introduction 3 Objective: 3 Research questions 3 Hypothesis 3 Null Hypothesis 3 Chapter 2 4 Literature 4 Chapter 3 5 Methodology 5 Chapter 4 6 Strategies for data analysis 6 Chapter 5 7 Findings and Conclusion 7 Bibliography 8 Chapter 1 Introduction Most successful careers involve team work. Study groups can help you in classes with huge reading lists, multiple writing assignments, lots of course specific jargon, and long problem sets. It’s helpful to recognize that everyone brings value to a group and to be aware of making assumptions or judgments. Studying in groups…refreshes my memory on course material, makes aware of information missed during class or didn’t quite understand, and gives new ideas and perspectives on class topics. On the other hand, Most of the students choose to enroll in independent study because they have educational needs and interests not covered by the standard curriculum. Others may only need an additional credit or two to fulfill a requirement, and it's more economical to choose an independent course with variable credit hours than to enroll in an elective course costing twice as much. In some fields where internships are uncommon and thus not part of the course catalog, independent study can allow...
Words: 704 - Pages: 3
