...Rashdi Al Rashid (ID: 57) How to Write Negative Messages in a Positive Way? PREPARED FOR: Mr. Zahid Hassan Khan Course Faculty C501: Managerial Communication PREPARED BY: Chowdhury Rashdi Al Rashid ID: ZR57 MBA 45 D Section- A INSTITUTE OF BUSINESS ADMINISTRATION UNIVERSITY OF DHAKA 20 June, 2011 Introduction: Communication in today’s business place has become more complex. And negative message make thing even more complex. A negative message is any message to which the reader will have an unpleasant emotional reaction. Readers find negative messages disappointing or threatening in some way. Such messages require special care to avoid damaging the quality of the relationship because the negative message – “the bad news” will hurt the reader’s feelings or cause him or her to lose face. (C. Bovee 2010) Not all messages saying no are negative. For a message to be negative, the reader’s ego must be involved in the outcome. If a reader requests information you and others in your organization are not equipped to provide, for example, the reader’s feelings will not be hurt when you direct him or her elsewhere. Treat messages of this variety as you would a message conveying positive information: state the most important information first, and use it to help establish rapport with the reader. (Limaye 1997) Also, be aware that saying no is more serious in some cultures than it is in others. The Japanese, for example, will avoid saying no directly, and...
Words: 6292 - Pages: 26
...Content Business Ethics Introduction Business Ethics are moral principles that guide the way a business behaves. The same principles that determine an individual’s actions also apply to business. Business ethics also defined as what is right and wrong, and outline the kind of behavior to know that which businesses should not engage in. For responsible decision making in a business environment, a good set of ethics is main key of trust and success. Business ethics are often guided by law, while other times provide a basic framework that businesses may choose to follow in order to gain public acceptance. Business ethics are implemented in order to ensure that a certain required level of trust exists between consumers and various forms of market participants with businesses. For example, a portfolio manager must give the same consideration to the portfolios of family members and small individual investors. Such practices ensure that the public is treated fairly. The benefits of running an ethical businesses includes helps to attract new customers, builds higher customer loyalty, improve company efficiency, avoid negative impacts and others which beneficial to the company and third parties. To run a sustainable business, having a high set of ethics is critical and there can be serious consequences if poor ethical decisions are made. About the assignment, the topic that we selected among the four category which is ‘Sexual Harassment offences at workplace’ which brings negative...
Words: 1829 - Pages: 8
...COM 140 Assignment: Negative Messages (UOP) For more course tutorials visit www.tutorialrank.com Assignment: Negative Messages Using templates or sample documents to help you write emails, memos, and letters can be helpful for inexperienced writers; however, customize the communication so the document does not appear as a form letter. Resources: Writing Different Kinds of Messages, Week Three CheckPoint, Model Documents Gallery, and Writing for Your Reader Checklist Due Date: Day 7 [Individual] forum • Use the information in your Week Three CheckPoint to determine how to communicate with the manager, teammates, and travel agent in the scenario. Consider how much information and what type of communication (email, memo, or letter) is appropriate for each party, based on information in the Week Three reading Writing Different Kinds of Messages. Review the sample emails, memos, and letters in the Model Documents Gallery at http://www.bedfordstmartins.com/modeldocs/business.htm Write a letter to one party, a memo to one party, and an email to one party. Each communication must be a maximum of 250 words. Use appropriate grammar, spelling, style, and format for each type of communication. • Review the Writing for Your Reader Checklist at http://bcs.bedfordstmartins.com/axia/write_audience.html to ensure you have followed the guidelines for communicating effectively with an audience. If you cannot answer yes to every question, revise your messages before submitting...
Words: 1300 - Pages: 6
...WRITTEN COMMUNICATION Introduction Business writing seeks to accomplish specific tasks Written Communication Business writing is functional writing and as such it should serve the needs of organizations and their customers. The expected result is to get people to do something or to think in some way they would not have if they had not received your message What do written messages in an organization comprise? THE MESSAGE FORMULATION STATEGY To ensure that communication is effective follow the four- stage process in formulating letters, memos and reports. The stages include: Plan the message Organize the message Compose the message Evaluate the message STAGE ONE: PLAN YOUR MESSAGE Planning involves the following five steps: 1.Establish your purpose or purposes - Is the message necessary? - Does it respond to a particular need or problem? - Have a clear idea of what you want to accomplish ( i.e. the goal end result) - Think of your company’s business environment and corporate culture and exceed the expectations 2. Choose a Medium and Channel Is the message best delivered in written or oral form? Consider that some people who are listening oriented prefer oral conversations and messages whereas those who are reading oriented prefer written material Choose the written form in the following cases: conveying complex information, to retain a permanent record, to control what is included 3.Consider Legal and Ethical Issues ...
Words: 2094 - Pages: 9
...------------------------------------------------- Business letter It is a formal letter and can be used as a formal thing. or between such organizations and their customers, clients and other external parties. The overall style of letter depends on the relationship between the parties concerned. Business letters can have many types of contents, for example to request direct information or action from another party, to order supplies from a supplier, to point out a mistake by the letter's recipient, to reply directly to a request, to apologize for a wrong, or to convey goodwill. A business letter is sometimes useful because it produces a permanent written record, and may be taken more seriously by the recipient than other forms of communication There are two main styles of business letters: 1. Full block style: Align all elements on the left margin. 2. Modified block style: with other elements on the left page margin. ------------------------------------------------- [SENDER'S COMPANY NAME] ------------------------------------------------- [SENDER'S ADDRESS*] ------------------------------------------------- [SENDER'S PHONE] ------------------------------------------------- [THE SENDER'S E-MAIL] ------------------------------------------------- ------------------------------------------------- [DATE] ------------------------------------------------- ...
Words: 2535 - Pages: 11
...BUSA 2105, Fall 2015 Sections 01 and 03 Communicating in the Business Environment Instructor: Melanie Strickland Brown Office: Howard Jordan – Room E-mail: brownme@savannahstate.edu Mobile/Text Msg: 912-398-9823 Office Hours: Tuesday and Thursday from 5:00-6:00 p.m.or by phone/text most of the time COURSE DESCRIPTION: This course will cover basic principles of effective business communication. Written communication components include reports, positive and negative letters, emails, and resumes and cover letters. Oral communication components include brief summaries of exercises, a mock interview, a team presentation, and meeting management skills. Also, the class will cover cross-cultural communication, personal interaction skills, and business etiquette with a focus on electronic communication. Written documents and oral presentations must include correct grammar, spelling, and punctuation. PREREQUISITES: 1. You must have successfully completed (grade C or better) CSCI/CISM 1130, Computer and Its Applications. 2. You must have successfully completed (grade C or better) ENGL 1102, English Composition II. Remember: You are responsible for insuring that you have met the prerequisite requirements. If you are on the official roll of this course, you are certifying that you have satisfactorily completed these prerequisites prior to enrolling in BUSA 2105. If, at any time, we discover that this certification is invalid, you will be withdrawn...
Words: 3010 - Pages: 13
...idea? Completing The primary Audience for your message is made up of? The key decision makers The chief advantage of oral communication is? opportunity for immediate feedback In part media richness refers to? A medium's ability to facilitate feedback The richest communication medium Face to face conversation For persuasive messages, the best approach is to? Emphasize how your audience will benefit A euphemism is a word or phrase that is? A milder term for one with a negotive connotations The most common tone for a business message is? conversational Words such as nevertheless, however, and therefore? Are useful for making transitions The main task in completing a business message consist of? revising, proofreading, and producing When reviewing your document for content, you should be concerned with? The accuracy and relevance of the information For general business messages, your writing should be geared toward readers at the? 8th to 11th grage level Using space in a document? provides contrast Justified type is type that? Set flush on the left and flush on the right When making a routine request, you begin with? A clear statement of the main idea or request When making a request, you should? Assume the reader will comply with your request In the body of a request message, you? Give details and justify your request When requesting an adjustment, your closing should usually? Request...
Words: 1585 - Pages: 7
...COM 3150 Midterm chapter 1-7 Assignments: 2 memos 4 business letters 1 report 5 grammar quizzes in class 1 grammar exam 2 textbook exams 1 business presentation (speech) Tonight Memos direct pattern frontloading (when why how) Listen (When why) Parallelism plain language business text format Subject good Memo- internal communication Letter- External Subject line- Important to be extensively informative. Direct- Main idea first details later (good news, neural news)- Audience will be happy to neutral Indirect- Details first, main idea later (bad news, persuasion)- Audience is hostile to uninterested Frontloading- getting to the purpose in the first sentence. The body: organize information and explanations logically. use numbered and bulleted list consider headings Parallelism-Items in the list need the same grammatical structure. Goodwill- what you put in the message to maintain the relationship. In hard copy memos: No opening or closing. Sign your initials at the end of the FROM line. Thursday May 16th Qualities if Bus waiting -Main English -Audience centered -positive Quiz 1 -Active vs. passive voice -subject verb agreement Memo 2 -tables -APA documentation First person sing I, me, my, mine, myself We, us our, ours, ourselves Second person you, your, yours, yourselves 1. Use the you attitude 2. Reader benefits (affordable, meets your needs) You attitude exercise on Blackboard ...
Words: 1304 - Pages: 6
...After reading A Letter from Prison I have many takeaways and lessons learned. It is absolutely imperative that companies maintain their financial documents with as much accuracy and honesty as possible, and do their due diligence in taking whatever measures appropriate to have accurate financial data. If a company does not understand how to properly record revenue than it is their due diligence to comply with the accounting standards that are set and they must hire employee’s who understand how to properly handle the situation. The ethics within this case are very negative when it comes to revenue recognition and the backdating of software contracts. Recognizing revenue within certain time periods for future contracts that may or may not actually occur was another take-away from this case: you simply can’t do that and still comply with generally accepted accounting principles. The payments for these contracts were not reasonably assured because of the multi-year lengths, and, this was my “ah-ha” moment when reading this case. Safeguarding financial reporting is more about the reporting companies than anything else in my observation with a letter from prison. The company chose to backdate contracts and recognize revenue improperly without informing their auditors of these decisions or situations that were occurring. I do think that within other companies sometimes it is about the auditors and their role is to provide honest and professional auditing work of the financial statements...
Words: 906 - Pages: 4
...value, law and ethical standard. Nike is an international brand that has many retail accounts in over 160 countries. Being an international company can cause business ethical and legal issues. Integrity is important and sometimes a challenge when a corporation must respond to criticism or hold back on certain company details. Nike dealt with criticism from right activist, media, and face labor rights violations. However, over a period of time and after making some important adjustments; Nike is working on improving its company image. Nike used traditional advertising methods to broadcast its product. Nike public relations tactics dealt with the wage policy, visiting campuses on universities, personal letters, corporate responsibility and using celebrities as spoke person for its product. Nike launch campaigns regarding child labor, low and non- existent wages. Nike believes that the U.S dollars were meaningless because the cost of living was different in other countries. Nike held press conferences for newspaper staff at colleges. These were ways for Nike to make proactive efforts to address the concerns of activists protesting against their products. Nike made a few mistakes in handling the negative publicity. Three mistakes that Nike made in handling the negative publicity is its intent to ignore the negative publicity, its marketing strategy, and its public relations tactics. They focus their attention more on public relations which lead them to a lawsuit. According...
Words: 1086 - Pages: 5
...MANAGERIAL COMMUNICATION ACTIVITY 2 TECHNOLOGY AND COMMUNICATION Submitted to:- miss pallavi Submitted by:- sahista n baxi Technology and Communication Communication is simply the act of transferring information from one place to another. communication is the activity of conveying information through the exchange of ideas, feelings, intentions, attitudes, expectations, perceptions or commands, as by speech, gestures, writings, behaviour and possibly by other means such as electromagnetic, chemical or physical phenomena. It is the meaningful exchange of information between two or more participants. Communication requires a sender, a message, a medium and a recipient, although the receiver does not have to be present or aware of the sender's intent to communicate at the time of communication; thus communication can occur across vast distances in time and space. Communication requires that the communicating parties share an area of communicative commonality. The communication process is complete once the receiver understands the sender's message. Communication is of many types some of them are non-verbal communication, verbal communication, oral communication, written communication etc. Non-verbal communication describes the process of conveying meaning in the form of non-word messages. Verbal communication takes place through the spoken words between the...
Words: 3021 - Pages: 13
...at the first sight of the letter. • I would like minimize usage of some negative words in letters. Role models Who are the people/professionals that I admire their style of communication? What communication qualities do they have as …..? What communication behaviors do they show? What would I like to adapt of this? Who are the professionals/persons I do not like communication style? What communication behaviors do they show? What would I like to make sure not to copy? • The people I admire are the ones that know how to tell a long story short without losing main context. • Communication should be always on time and within schedule (or deadline). • Communication that I do not like is a plain long text that you may not read fully or even read and understand only the part of it. Surely I would not copy that method to use. Trainings What communication trainings/courses have I attended? What did I learn that I like? What would I like to start to apply that I haven’t already done? • I have not attended any communication related courses yet. Books What books on business communication have I read that I like. Which one of them would I like to re-read? • I have read a book about how to write a better audit report. It gave me a good understanding that some negative and commanding words (like “must” and etc.) should be avoided and the report should be given a recommendation style. Own experience What is my own experience as an effective business communicator? What are...
Words: 519 - Pages: 3
...CREATING A BUSINESS PLAN AND COVER LETTER What Is A Business Plan And Why Write One? A business plan is a clearly written analysis of your company. It explains the industry in which you compete, your company’s goals and objectives, and your plan to meet these goals. It also provides a management tool that allows you to guide your business, and measure your success against projected goals, which, in-turn, allows you to assess whether you are meeting you goals or not. • A business plan can help you obtain financing or investors • A business plan organizes and formalizes your business thinking process • A business plan clarifies the questions that may arise in managing your business How Long Should A Business Plan Be? The shorter, the better (as short as possible without leaving out pertinent information). It is important to be as realistic and detailed as possible without being overly repetitious. A concise plan will be much more effective and yield better results. You should, however, ensure that enough information is present to allow you to convey the full scope of important points about your business, being sure to emphasize the positives, and honestly minimize the negatives. Often, you can diffuse the potential impact of negative information by disclosing it and offering a response, rather than having the reader reach an uninformed conclusion. What Topics Are Covered In The Business Plan? The outline which follows is a set of...
Words: 1198 - Pages: 5
...Letter of complaint. A letter of complaint is usually written as a follow-up to a verbal conversation to someone who has not responded to the complaint. It is used to keep a written record of your complaint. In addition, more than one person might be the recipient of the letter. For example if you are dealing with a situation where you had unsatisfactory car repairs done on your car by a franchise dealership, you might write to the franchisee AND to the Head Office. Letters of request or invitation are generally considered to be a positive letter. The recipient will receive the information in a positive fashion. A letter of complaint is usually considered to be a negative letter. The recipient might receive the information in a negative fashion. Therefore, it is important that you choose positive language to help buffer the impact. Here are some suggestions for writing a complaint. 1.- explain the problem in the first sentences. 2.- remember that you are unhappy with the company, not the reader. 3.- keep the tone professional, not informal. Do not use a lot of emotional words (e.g. terrible, the worst). 4.- you may want to include a positive sentence about the company or your previous experience with the product. 5. Be specific about what action you are requesting. 6.- if this is a very serious complaint, explain what additional action you will take if the company does not take care of the problem. The language of complaints. It is not possible to...
Words: 845 - Pages: 4
...support an argument that Big Bank be responsible for some of these issues and/or not in compliance with the contract? 4. In this situation, amicable resolution of problems is greatly preferred by your company. Would this be true in all contract disputes? In what situations and why would you decide to move to litigation over amicable resolution? 5. There are three types of contract performance: complete, substantial, and material breach. Describe the differences (and similarities) among the three, and explain some of the legal ramifications for one or more of these types of performances. (e.g., what happens if one party performs completely but the other party performs only substantially?) Give examples from outside readings or experiences in your career or personal business life. 6. What are the two most important concepts from this exercise that will help you in future contract negotiations? (All students must answer this question for full credit in this project.) The only situation I can think of where...
Words: 1300 - Pages: 6
