...Rocco Pugliese Chapter 1 - Assignment 1.1 BCOM/275: BUSINESS COMMUNICATIONS AND CRITICAL THINKING April 23rd, Monday 2012 Geri Markley Chapter 1 - Assignment 1.1 Misunderstanding 1 Who was the sender? | Rocco | Who was the receiver? | Manager | What was the message? | Determine if network devices were PCI compliant | What channel was used to send the message? | Excel worksheet, Verbal conversation via telephone | What was the misunderstanding that occurred? | Determination if network devices were PCI compliant | How could the misunderstanding have been avoided? | More experienced manager needed to determine if controls met compliance controls | Legend: Company X (purchaser) Company Y (purchasee) 1. What did you learn about the communication process from this activity? * This was my first project with PCI controls with a client who was being acquired by another company. PCI controls are very specific and detailed. I was chosen for this project for my attention to detail and understanding of network devices, routers, firewalls etc. * Through detailed, verbal meetings with Company X network team, it was determined all network devices monitored and audited by (X) were PCI compliant. Therefore I began completion of each sample documentation examples requiring the review of network device configurations as complete. The verbiage read as “All audits and controls are compliant by Company X. No further documentation required. * The manager...
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...Jennifer Hall, Housekeeper Date: December 27, 2011 Subject: Communication Assistance Attached you will find my proposal to implement communication assistance in the housekeeping department. I feel that with this little extra effort on my part, we are able to accomplish this assistance. The housekeeping department currently has many non-English speaking employees. With the communication assistance I have planned out it will not only benefit our department but also the Marriott. With all the hard work it could be a company wide acceptance for a new policy. There is a possibility that when this is complete the other employees could step in and help with defining the process. Doing this as a whole department will make all the employee’s feel like they are a big part of this accomplishment. This will also boost the ego of the department which will enhance customer service. As I have understood you have tried this before but it was not effective. With the hard work that I have put into this we will make it successful for everybody. So with the existing information and new information we have a much better chance of success. Communication Assistance Prepared for Supervisor and Manager Housekeeping Department Prepared by Jennifer Hall Housekeeper December 27, 2011 Table of Contents Executive summary…………………………………………………… 4 Introduction……………………………………………………………5 Poor Communication Benefits…….………………………………….6 Diversity in the workplace a brief history……………………………6 ...
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...effective communication and strategies to overcome them! Scenario: Hi I work at a care organisation and my manager has asked me to produce an information guide on the barriers which effect good communication within the Health and Social Care sector. I will also need to provide strategies to overcome these barriers. This guide will be presented to new employes and those on work experience. What is a communication barrier Poor communication is also very common but there's ways how it can be caused. On the other hand poor communication can cause misunderstanding by being given the wrong information. That can create a very big problem between the health care person and the client. It is also sometimes caused by language difficulties and barriers. In addition to that poor communication can be caused or developed through not showing eye contact it could make a client very furious. Some countries have different traditions and cultures some cultures think that if a male looks at an women its a big offensive actually a sexual assault. A barrier blocks things and stops them getting through. There are different types of communication barriers that stop communication from being effective. However what does communication barrier mean that is what were going to be learning about. A communication barrier is anything that stops the development of understanding when people interact. In addition to that there are many reasons for why communication can fail. Often in communication when something...
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...The word ‘Communication’ has been derived from the Latin word ‘Communis’ which means ‘Common’. Thus ‘Communication’, strictly, stands for sharing of ideas in common. The term ‘Communication’ has many and varied meanings. Popularly speaking, it may refer to the various means or media of transmitting information from one individual to another from one place to another, e.g., telephone telegraph or television. According to some, it primarily concerned with the transmission of information in a governmental organisation e.g., grapevine, the complaint box, the grievance procedure or the formal chain of command. But the concept of communication with which we are primarily concerned is that it is the act of inducing others to interpret an idea in the manner intended by the speaker of writer. If one person speaks or writes something which is not understandable to others, it is no communication. In short, the entire concept of ‘Communication’ in administration includes: 1. Transmission of information, order and instructions from the top administrator to the middle level administrator and down to the ordinary employees. 2. Transmission of reports, ideas, suggestions, complaints, grievances from the lower cadre employees to the top administration. 3. Cross communication between management groups and the worker groups. 4. Communication to the employees or the administration through extra-administration agencies such as union or other interest groups. Herrbert A Simon...
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...------------------------------------------------- Communication For other uses, see Communication (disambiguation). "Communicate" redirects here. For other uses, see Communicate (disambiguation). Communication (from Latin commūnicāre, meaning "to share" [1]) is the activity of conveying information through the exchange of ideas, feelings, intentions, attitudes, expectations, perceptions or commands, as by speech, non-verbal gestures, writings, behavior and possibly by other means such as electromagnetic, chemical or physical phenomena and smell. It is the meaningful exchange of information between two or more participants (machines, organisms or their parts).[2][3] Communication requires a sender, a message, a medium and a recipient, although the receiver does not have to be present or aware of the sender's intent to communicate at the time of communication; thus communication can occur across vast distances in time and space. Communication requires that the communicating parties share an area of communicative commonality. The communication process is complete once the receiver understands the sender's message.[citation needed] Communicating with others involves three primary steps:[4] * Thought: First, information exists in the mind of the sender. This can be a concept, idea, information, or feeling. * Encoding: Next, a message is sent to a receiver in words or other symbols. * Decoding: Lastly, the receiver translates the words or symbols into a concept or...
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...One of the issues in communication theory is the importance of purpose in communicating your ideas. In order to communicate effectively in English speaking culture you need to have purpose. This means that you need to be clear about your reason for communicating and organise the message to achieve your purpose. Usage of communication channels to the best advantage. For example are you communicating via email or more formal written channels, over the telephone, or face to face? And recognise that your non-verbal communication may be contradicting what you are actually saying, and finally give your receivers the opportunity to respond, so that you can see whether they have understood your message. Cross-cultural communication tries to bring together such a relatively unrelated areas and establishment area of communication. Its core is to establish and understand how people from different cultures communicate with each other. Its aim is to produce some guidelines with which people from different cultures can better communicate with each other. The key to effective cross-cultural communication is knowledge. It is essential that people understand the potential problems of cross-cultural communication and make a conscious effort to overcome these problems. And it is important to assume that one’s efforts will not always be successful, and adjust one’s behaviour appropriately. This essay will discuss the importance of the issues and problems concerning the effectiveness of cross-cultural...
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...A Discussion of Workplace Misunderstandings It is a fact of life that if human beings communicate with each other, at times there are bound to be some misunderstandings. Even with our “higher level” reasoning capabilities and “intelligence,” we are not smart enough to always get our point across to another human without sometimes having “crossed wires” and hurt feelings. This paper will discuss two such episodes that I personally encountered in the workplace. I will discuss how the misunderstanding occurred as well as what I learned from the experiences. Did you call me irresponsible? In my current job, I work as a supervisor of tech support personnel for a wireless service provider in an inbound call center. Recently I had a customer that called in at around 3 a.m. and demanded to speak to a supervisor because his device had been lost and he wanted to order a new device. We were willing to make an exception to accommodate him even though he was not eligible for an upgrade, however the customer did not have a credit card with which to pay for the order and was not eligible to bill the order to his account due to his very poor payment history (he had two returned checks within 90 days and his service had been temporarily disconnected for non-payment four times within the past year). As I attempted to explain to the customer that our options were limited and I would not be able to override the inability to bill to account, he asked me to put myself “in his shoes” and understand...
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...CROSS-CULTURAL COMMUNICATION IN ELECTRONICBASED COMPANIES 1 Bibi Noraini Bt Mohd Yusuf, 2Zurina Bt Zulkifli, 3Intan Maizura Bt Abd Rashid, 4Syahida Bt Kamil, 1,2,3,4 School of Business Innovation and Technopreneurship Universiti Malaysia Perlis 1 bibinoraini@unimap.edu.my, 2Zurina@yahoo.com, 3Intan Maizura@unimap.edu.my, 4syahida@unimap.edu.my, Abstract Rapid growths in economic development and trade globalization have necessitate the number of firms to expand and extend their businesses abroad. A sizeable number of firms have been opening new plants in other countries or hiring their employees from overseas, creating a diversity of workforce. A diversified workforce will create cross-cultural differences leading to cross-cultural communication. This research aims to analyze the barriers of cross-cultural communication in electronic-based companies. The subjects for this study, comprising company operators and middle to top management were randomly selected from electronic-based companies domiciled in Northern Peninsular Malaysia. This study adopted a quantitative approach method, where questionnaires were distributed among 200 employees. Analysis of data compiled was carried out using the SPSS version 20.0 mode. Through an in-depth analysis and application of this study, there is a bigger impact of multinational firm communication in the cross-cultural communication. In addition, the dimensions of national cultures, high and low context communication, language...
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...What is communication? The discipline of communication focuses on how people use messages to generate meanings within and across various contexts, cultures, channels, and media. The discipline promotes the effective and ethical practice of human communication. Communication is simply the act of transferring information from one place to another. There are various categories of communication and more than one may occur at any time. Different categories of communication Spoken or Verbal Communication: face-to-face, telephone, radio or television and other media. Non-Verbal Communication: body language, gestures, how we dress or act - even our scent. • Written Communication: letters, e-mails, books, magazines, the Internet or via other media. • Visualizations: graphs, charts, maps, logos and other visualizations can communicate messages. Transactional Model of Communication The transactional model of communication is a graphic representation of the collaborative and ongoing message exchange between individuals, or an individual and a group of individuals, with the goal of understanding each other. A communicator encodes (e.g., puts thoughts into words and gestures), then transmits the message via a channel (e.g., speaking, email, text message) to the other communicator(s) who then decode the message (e.g., take the words and apply meaning to them). The message may encounter noise (e.g., any physical, psychological, or physiological distraction or interference)...
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...The word ‘Communication’ has been derived from the Latin word ‘Communis’ which means ‘Common’. Thus ‘Communication’, strictly, stands for sharing of ideas in common. The term ‘Communication’ has many and varied meanings. Popularly speaking, it may refer to the various means or media of transmitting information from one individual to another from one place to another, e.g., telephone telegraph or television. According to some, it primarily concerned with the transmission of information in a governmental organisation e.g., grapevine, the complaint box, the grievance procedure or the formal chain of command. But the concept of communication with which we are primarily concerned is that it is the act of inducing others to interpret an idea in the manner intended by the speaker of writer. If one person speaks or writes something which is not understandable to others, it is no communication. In short, the entire concept of ‘Communication’ in administration includes: 1. Transmission of information, order and instructions from the top administrator to the middle level administrator and down to the ordinary employees. 2. Transmission of reports, ideas, suggestions, complaints, grievances from the lower cadre employees to the top administration. 3. Cross communication between management groups and the worker groups. 4. Communication to the employees or the administration through extra-administration agencies such as union or other interest groups. Herrbert A Simon...
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...EXECUTIVE COMMUNICATION MODULE-I: INTRODUCTION TO COMMUNICATION 1. Importance of communication in Business Organization MEANING Communication has been defined in numerous ways. The one chosen for the purpose of the present study is: 'Communication is a mutual exchange of facts, thoughts and perception, resulting in common understanding of all parties. This does not imply agreements.' An examination of this definition reveals the following ingredients as being important in communication: * Communication is purpose oriented. * It is a two-way process. * Psycho-social aspects like thoughts, feelings, emotions are involved in communication. Communication in organisations does not mean mere exchange of messages. It embraces a great deal more. The values, prejudices, feelings and personality factors of all the participants concerned come into play. Used appropriately, communication can be the most effective instrument for growth and development of organisations and their members. Its absence or inappropriate use can engender conflicts and problems. Peter Drucker identifies four fundamentals of communication which show the nature of the process. These are briefly stated below: I. Communication is Perception--This implies that is only the recipient who communicates, because if he doesn't perceive what is transmitted no communication takes place. II. Communication is Expectation--People perceive only what they expect to. The unexpected is ignored or misunderstood...
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...Firstly, it is important to consider the means of Communication. Communication is the means of conveying messages or information from one another to form a mutual share of understanding. In Prison Feltham, it is very important to consider the different types of effective communication as we all know that communication within this particular setting is a major important factor when dealing with many different inmates in order to achieve productivity, obedience, order and also to maintain healthy relationships with each other in the institute. Not only that but it is also important to note how communication is used and expressed in different situations and different people. For example, an inmate might be able to communicate differently towards a prison staff than to their own relative. If poor communication is present within the institute it may lead to a lack of motivation, not only to the prison staff but also to the inmates as well, then would lead to a decrease of productivity, trust and general organisation. In Prison Feltham it is essential for the prison staff to understand that there are different types of communication that may be presented in order to learn and manage how to deal with any type of future problems and situations; Verbal communication and Non-verbal communication. Firstly, the use of Verbal communication involves the use of spoken language, involving tone, pitch, pace… as well as the correct word pronunciation, grammar and fluency…all in which to convey...
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...Demonstrative communication Latasha White BSAB1FK540 February 02, 2015 Mark Trollinger Demonstrative communication Demonstrative communication involves the process of sending and receiving information and/or messages by non-verbal and unwritten communication through facial expressions, body language, and the tone of voice one uses. To demonstrate means to describe, explain, or illustrate by examples, specimens and experiments (Collins English Dictionary, 2015). To communicate means to give or interchange thoughts, feelings, information, or the like, by writing and speaking (Collins English Dictionary, 2015). In order to be an effective communicator one has to combine their actions with words and begin to project what it is that needs to be heard. As the sender, communicating involves various forms of nonverbal and verbal communication which include, but not limited to facial expressions, body movement, gestures and tone of voice. Being able to communicate through various forms is important because it helps the receiver interpret what the sender is trying to say. For example, when I took a vacation to Miami, FL I had a great time and I wanted to share my experience with my friends when I returned home. As I began to explain my experience I had excitement in my voice, my body language exerted high energy and my face lit up as I told the story of my summer vacation. My friends received the full extent of my experience because I used demonstrative communication effectively...
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...Communication Differences and Strategies Shirley Bryant SOC/333 August 27, 2012 Marvin Frohock Communication Differences and Strategies Communication skills are different among men and women in respect to, and because of, their various occupations and experiences. Women use terms that are more descriptive and take longer to get to the point, while men tend to start with the direct point and fill in as needed. There are also differences in how each gender interprets some phrases. This paper will discuss some of those differences, how these differences relate to miscommunication, and ways to deal effectively with these issues. The skills used by men for non-verbal communication relate to their impressions and ideas of importance. The more important a man thinks he is, the more his body language will speak out. He will stand up straighter, use a louder voice, and be more expansive with his hand gestures. Eye contact will be at a minimum when talking to a subordinate, unless he is making or stressing a point. In relaxed social situations a man will spread out physically, taking up more space than necessary and using more expansive gestures with his entire body, while eye contact is almost non-existent no matter who he is conversing with. For a male dealing with another male of higher ranking, the body language is more subdued, with greater eye contact from the subordinate to the superior. When a male is dealing with a female of higher rank, his body language...
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...Communication failure happens more often than a person would believe it does. Most of the time it is due from not listening or interrupting what the person is trying to relay to another person. When this happens many times it will cause an argument or a disappointment from one of the parties involved in the communication failure. Many of these communication failures could be prevented by using better listening skills. Many times when a person believes he or she is listening, most of the time the person is day dreaming or thinking about something else than what the person is actually trying to say. A person listening might not be paying attention to non verbal cues, which would help portray the message better. In this video a married man and women are trying to celebrate their anniversary. The husband comes home with a some beautiful jewelry for his wife, and the wife is ecstatic. When the wife tries to give her husband her gift that she got him he misinterpreted it, and that is where the communication failure begun. There were several cues that went wrong in this video. One cue is before she brought out the baby sitter the wife was telling her husband that she has been saving up for this for awhile now, and she is really excited that she can finally give her husband what he wants. She then explains to him about how their sex life has went down hill ever since they had kids. After all this building up and she brings out the baby sitter, and the husband believes that...
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