...Communication Kathryn toliver-Jackson HCA/230 April 28, 2013 Jennifer Brumm Communication The two main types of communication are verbal and non-verbal. Verbal communication is the use of sound and language that is used to relay a message. It expresses ideas, desires, and concepts. According to “Non-verbal Communication” (n.d), “non-verbal communication is the process of communication through sending and receiving wordless cues between people”. Along with non-verbal communication, verbal communication acts as the primary tool for expression. In this paper I will be writing about the importance of verbal and non-verbal communication. The difference in verbal and non-verbal communication is that verbal communication includes thing like volume, rate, and pronunciation. Non-verbal communication includes things like posture, eye contact, and hand movements and hand gestures. Non-verbal communication is one of the biggest parts of communication. Non-verbal communication is a natural form of communication that speaks the truth. Verbal communication is spoken and written words. Verbal communication is a natural way of life. There are many different forms of verbal communication. For example, different people speak different languages and have accents. There are many principles of communication, but the three that I think make communication effective are to successfully give the message, make the other person interested in what you are saying, and give them a...
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...2006, ‘the term person-centred care is used…to indicate a strong interest in the patient’s own experience of health, illness, injury or need. It infers that the nurse works with the person’s definition of the situation, as well as that presented through a medical or other diagnosis’. (pg. 49 – 56) The notion of person-centeredness has become well recognized within healthcare and especially within Nursing (Binnie & Tichen 1999, McCormack 2001,2003). Person Centeredness is also ingrained in many policy initiatives within the UK (eg. The National Service Framework for Older People, Department of Health 2001). Evidence has suggested that implementing person centeredness within nursing can provide patients with more holistic style of care and may even increase the patient satisfaction with the level of care. (Binnie & Tichen 1999) There are a variety of frameworks which have been established to aid nurses in implementing Person Centred Care, and although these frameworks differ they all share important components. Person centred care focuses on delivering a standard of care which include incorporating a patients beliefs and values, maintaining a sympathetic presence, sharing and involving client in decision making all whilst providing for the patients physical needs or requirements. (McCormack & McCance, 2006) There are many different concepts which contribute to person centred care; in this essay I am going to...
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...role of communication and interpersonal interaction in a health and social care setting context. In this assignment, I will be discussing and explaining the different roles of communication and interpersonal interaction within a health and social care setting. Communication is a way of interacting and getting a message, or several messages, across using different types of methods of communication. Giving and receiving a message between two or more people is also known as conveying information, whether it is by speech, behaviour, visuals, signals or writing. Communication is very important in a health and social care setting. This is because messages need to be clear for a person to understand; many people struggle with some ways of communicating, especially the elderly. For example, the elderly need to be understood and looked after with great care, making sure they are being communicated with and assisted as expected. Communication is about understanding the information behind the emotions that take place. However, the word communication alone is all about transferring information. CONTEXT One to one conversations are usually confidential and play an important role in life, generally. This type of communication commonly appears face to face; one to one communication can emerge formally and informally. Formally, the body language and posture of an individual would be accomplished in a professional manner. An example of a formal one to one conversation, in a health and social...
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...Communication is all about passing messages on from person to person, or organization to organization. Proficient communication is a fundamental component in a Health and Social Care setting. For example: at a nursing home, a hospital, a nursery or a care home. People that have a job in the Health and Social Care field need effective communication skills in order to provide help for the many service users that they will meet whilst working. Having effective communication skills will help workers in this field to develop a trusting relationship between them and the users of Health and Social Care services. This essay will go into greater depths with the subject of effective communication. Health and Social Care settings are places in which workers in the field offer their help to users of the service if it is needed. People who might use these services are: the injured; school children, the ill and working class citizens from infancy to later adulthood. For each setting under the Health and Social Care field there is a different user and situation, so the method of communication depends on the situation and the service user. For example, in a GPs surgery, the method of communication used would be one-to-one communication as the interaction generally only happens between two persons (the doctor and the patient). An advantage of using one-to-one communication in a GP’s office or a doctor’s surgery is that the patient’s issues are kept confidential by the doctor or GP. The two...
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...role of effective communication and interpersonal interaction in a health and social care context To complete on a computer in an written report style 1. EXPLAIN THE TWO TYPES OF COMMUNICATION: Verbal : What is verbal communication, what is the importance of verbal communication? Non Verbal: What is non-verbal communication, what is the importance of non-verbal communication? How much (%) of or communication is verbal? How much (%) of or communication is verbal? 2. DISCUSS THE TYPES OF COMMUNICATION: One-to-one Group Scenarios – linking to health and social care settings: Formal Informal Between Colleagues * Between other Services** Between Service Users and Practitioners Such examples can be along the lines of: *i.e. Clear communication is vital between colleagues as they may be taking over your shift for care of one of your patients/service users and they need to know what has/hasn’t so jobs do not get done twice or to ensure that a job gets done in the first place. It is vital especially when dealing with the care of a person, such as bathing them for hygiene purposes or giving medication, particularly if they have amnesia and can not remember. ** i.e. It is important clear communication takes place between others services to ensure correct care is given. For example if a patient /service user is moved to another care unit, their details need to be passed over and communicated efficiently to ensure quality of life and care for that person....
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...| | | | | Developing Effective Communication in Health and Social Care | | | | | Table of ContentsContexts of Communication 1Forms of communication 2Verbal Communication Skills 3Non-verbal communication 4Theories of Communication 5Theories of Communication 6Assessing the role of effective communication 7Assessing the role of effective communication 8References 9 | | | ReferencesWalsh, M. and Olayiwola, E. (2011). BTEC national. London: Collins Education.Moonie, N. (2010). BTEC Level 3 national health and social care. London: Edexcel.Mitchell, S. (2015). [image] Available at: http://designwebkit.com/web-design-tips/how-physician-website-build-relationship-with-patients/ [Accessed 29 Oct. 2015].Anon, (2015). [image] Available at: http://katiecommunication.blogspot.co.uk/2011/09/communication-topics_08.html [Accessed 28 Oct. 2015].Team of doctors having video conference meeting in hospital. (2015). [image] Available at: http://www.dreamstime.com/stock-photo-doctors-having-video-conference-meeting-hospital-team-image44595386 [Accessed 29 Oct. 2015].Freshwater UK, (2015). [image] Available at: http://www.freshwatercreative-uk.com/news [Accessed 29 Oct. 2015].Reed Business Information Ltd, (2015). [image] Available at: http://www.communitycare.co.uk/2012/07/26/how-social-care-staff-can-improve-their-communication/ [Accessed 29 Oct. 2015].Watson, J. (2015). Dr Ellis said the method of communicating allows for “meaningful interactions”.. [image] Available at: http://www...
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...Communication factors, barriers and strategies Factors Environment Setting For communication to be effective, the service user needs to be surrounded by positive energy and to feel at ease with whoever they are talking to. For example, a care setting such as a doctor’s waiting room could prevent communication due to an un-friendly and clinical set up. To overcome this barrier staff would need to reassure clients and provide adequate information to reduce the service user’s anxiety and try to make them feel more calm and relaxed. Many waiting rooms have done this by providing magazines and having low level background music to try and distract the service user and ease their fears. Noise Noise can be either internal noise or external noise. Internal noise represents the internal-self talking to itself. Whereas, the external noise can include, the conversations of other people, traffic noise or anything that interferes with our ability to maintain focus. Noise in a health and social care setting is constantly a barrier. For example, while sitting in a dentist’s waiting room, there would be people having their own conversations, a radio playing and the receptionist on the phone. So a service user, with a hearing difficulty could find it extremely hard to hear and concentrate because all the background noise would be extremely off putting for an elderly service user. Seating Seating arrangements can affect communication in many different ways. For example, if two extremely...
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...Explain the role of effective communication and interpersonal interaction within a health and social care setting By Ellena Hall Figure 1 Figure 1 Contents Page: Page 3: Introduction Pages 4-7: Main Text Pages: 8- 9 Conclusion Page: 10 Definitions Page: 11 Bibliography Introduction: I am writing this report to inform year 11 students about effective communication which can be used during work placement in a health and social care setting. This is due to concerns of students being nervous on arrival of work placement and communicating with patients/service users when they start the course. Therefore this report is to help prepare them with different forms and techniques of effective communication and good interpersonal interaction skills. The way in which we communicate vary from person to person as it depends upon ability and the context in which we are communicating, this is due to some people may be unable to communicate verbally due to a condition, but also whether we are in an form al or informal context as we wouldn’t talk to our friends the same way we do with people of higher authority. All methods of commutation can be accessed by every individual despite need; this ensures that every human being can communicate. This is because there are many reasons why we communicate and why effective communication is important, however due to communicating everyday this is often forgotten. We often communicate for one of two reasons, these...
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...| | | | Developing Effective Communication in Health and Social Care | | | Shelby Warne| BTEC Level 3 Health and Social Care| BO3 CYANShelby Warne| BTEC Level 3 Health and Social Care| BO3 CYAN | | Table of ContentsContexts of Communication 1Forms of communication 2Verbal Communication Skills 3Non-verbal communication 4Theories of Communication 5Theories of Communication 6Assessing the role of effective communication 7Assessing the role of effective communication 8References 9 | | | ReferencesWalsh, M. and Olayiwola, E. (2011). BTEC national. London: Collins Education.Moonie, N. (2010). BTEC Level 3 national health and social care. London: Edexcel.Mitchell, S. (2015). [image] Available at: http://designwebkit.com/web-design-tips/how-physician-website-build-relationship-with-patients/ [Accessed 29 Oct. 2015].Anon, (2015). [image] Available at: http://katiecommunication.blogspot.co.uk/2011/09/communication-topics_08.html [Accessed 28 Oct. 2015].Team of doctors having video conference meeting in hospital. (2015). [image] Available at: http://www.dreamstime.com/stock-photo-doctors-having-video-conference-meeting-hospital-team-image44595386 [Accessed 29 Oct. 2015].Freshwater UK, (2015). [image] Available at: http://www.freshwatercreative-uk.com/news [Accessed 29 Oct. 2015].Reed Business Information Ltd, (2015). [image] Available at: http://www.communitycare.co.uk/2012/07/26/how-social-care-staff-can-improve-their-communication/ [Accessed 29 Oct. 2015].Watson, J...
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...Effective communication in Health and Social care. Bra15436310 Unit 1: Developing Effective communication in Health and Social care. Bra15436310 CONTENTS! TOPIC | PAGE | -INTRODUCTION TO WHY COMMUNICATION IS IMPORTANT | 2-3 | -THE HISTORY OF COMMUNICATION | 3 | -VERBAL/NON VERBAL COMMUNICATION | 3-5 | -FORMAL/INFORMAL COMMUNICATION | 6 | -OTHER FORMS OF COMMUNICATION | 7-8 | -BARRIERS TO COMMUNICATION | 9-10 | -CONCLUSION | 10 | Communication, what is it and why is it important? Communication is one of the most important things we learn throughout life. Communication is the ability to transfer information between people successfully, to be able to effectively communicate is vital as it means we can understand a services users’ needs or request in the setting of health and social care. There are many different varieties of communication and throughout this report I will go through them. An example is verbal, and non-verbal. And difference mediums such as braille, sign language or spoken language. Communication can be altered and send a completely different message easily by changing many things, things such as tone, pace of even a small thing like body language. Once again, I will go through this later on in the report. Communication is so important as to be able to get across the desired message successfully can determine whether a group work together well, whether a person’s needs are met and it can also decide how effective the care of a person...
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...Reflection upon placement 1, Health Visitors 17/05/10 – 16/06/10 COMMUNICATION “Communication is the exchange of information with others. It is a process of sending and receiving messages. People communicate with signs and symbols, such as words, drawings and pictures. They also communicate with behaviour”, (Alvare et al, 2005:129). Communication is either verbal or non-verbal. Verbal communication is spoken. However, meanings can be interpreted differently due to tone, pitch and volume. Movements, facial expressions and posture displaying attitudes and emotions convey non-verbal communication. Therefore, the importance of effective communication in nursing cannot be overstated as miscommunication causes misunderstandings, misdiagnosis and even a lack of trust in the professional. In agreement with this, Walker et al state that interpersonal aspects of care are central to patient’s perceptions of quality of care. (2007:149). In this reflective essay, I will discuss the issues of prejudice and discrimination and how communication can convey both negative and positive attitudes. From my first clinical placement, I have learned how attitudes could have a profound effect on the level of care a client or patient receives. “Positive responses to cultural diversity include acceptance and knowledge, not bias or prejudice. A culture is a system of behaviours people learn from the people they live and grow up with. Each culture may have different lifestyles, religions, customs...
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...Verbal and Non-verbal communication * Two forms of communication are Verbal and Non-verbal communication * 3 Types of verbal communication: oral, written, & visual. * Oral communication- information is sent verbally or orally by word of mouth * Written communication- communication is written via pencil, pen, markers, and typed words * 6 Forms of Oral communication: face to face, verbal /oral conversations, telephone, viral through video, radio, and television. References Alberts, J.K., Martin, J.N. & Nakayama, T.K. (2013) Human Communication in Society. Mio, J., Barker, L., & Tumambing, J. (2011). Multicultural Psychology. Javaid, S., Barker, N. C., Shahid, A., Jabeen, S., & Bailey, R. K. (2009). Disparities in Health Care among African Americans. Challenge, 15(2), 19-27. Samovar, L., Porter, R., McDaniel, E., & Roy, C. (2014). Intercultural communication: A reader. Cengage Learning. Wallace, S. P. (2003). Equitable Health Systems: Cultural and Structural Issues for Latino Elders. American Journal Of Law & Medicine, 29247 Verbal and Non-verbal communication * Two forms of communication are Verbal and Non-verbal communication * 3 Types of verbal communication: oral, written, & visual. * Oral communication- information is sent verbally or orally by word of mouth * Written communication- communication is written via pencil, pen, markers, and typed words * 6 Forms of Oral communication: face to face, verbal /oral...
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...BTEC Level 3 National Health and Social Care Unit 1 Developing effective communication in health and social care This mandatory unit enables learners to understand effective communication within health or social care settings, some of the many barriers to effective communication and ways to overcome them. Learners will gain the necessary interpersonal skills to communicate with a range of people within the sector and will have the opportunity to identify and analyse the effectiveness of their own communication skills. This is a 10-credit unit and can be taught in 60 guided learning hours, with learners also expected to complete non-supervised individual study time. This is a mandatory unit for all qualifications. On completion of this unit, learners should: LO1 Understand effective communication and interpersonal interaction in health and social care LO2 Understand factors that influence communication and interpersonal interaction in health and social care environments LO3 Understand ways to overcome barriers in a health and social care environment LO4 Be able to communicate and interact effectively in a health or social care environment Unit contents The scheme of work for this unit (page 13) links to the following resources to help you deliver Unit 1. LO1 Lesson plan LO2 LO3 LO4 AS10, AS11, AS12 LP Activity sheet AS1, AS2, AS3, AS4 AS5, AS6, AS7, AS8, AS9 Stretch and support AS1, AS2, AS3, AS4 AS6, AS8, AS9 ...
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...Unit 1 Developing Effective Communication in Health and Social Care P1. EXPLAIN THE ROLE OF EFFECTIVE COMMUNICATION AND INTERPERSONAL INTERACTION IN A HEALTH AND SOCIAL CARE CONTEXT. Effective communication is when someone is sharing information, thoughts and feelings between people through speaking, writing and body language with the message being easily understood. In a health and social care setting an example is when a nurse in a hospital it speaking to a patient about their diagnosis and the patient is able to understand their illness and how it can be treated without being confused. Effective communication is also important in a health and social care setting as it allows the health care worker to perform their role effectively, which allows them to work along with their colleges and efficiently with patients and also their highest capability. Also the benefits of effective communication helps strengthen relationships with service users, families and colleagues, helps to carry out appropriate reporting and recording, develops confidence and self-esteem, create a good rapport and helps to make sure the needs of service users are met. Interpersonal interaction is how you interact with someone, how you spread feelings through verbal and non-verbal communication. It’s not only about speaking, but the language used, how it has been said/ tone of voice and the non-verbal message sent, for example through facial expressions, gestures and body language. Active...
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...Communication in health and social care organisations Task 3: Report Explain how the communication process is influenced by values and cultural factors………………………………………………………………………………………………2.1 Explain how legislation, charters and codes of practise impact on the communication process in health and social care………………………………………………………………………………………………….2.2 Analyse the effectiveness of organisational system and policies in promoting good practise in communication……………………………………………………………………………….2.3 Suggest ways of improving the communication process in health and social care setting………………………………………………………………………………………………2.4 The Report Introduction. This assignment is about communication which is a two way process involving the sender and receiver. Communication in health and social care connects people of different aspects. I will explain how legislation, charters and codes of practise impact on the communication process and analyse the effectiveness of organisational systems policies in promoting good practise in communication and Suggest ways of improving communication process. Culture and values consists of customs, ideas and social behaviour of a society (Anon, 2016). Values and cultural are influenced by beliefs, religion and ethnic background. As a health worker I have a duty of care to respect people’s values and cultures, when people of different cultures are discriminated or ignored they react to it with anger and emotionally. In regard to the case study...
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