...Date: 25th September 2014 Word Count: 2420 EXECUTIVE SUMMARY The purpose of this report is to critically analyse the Southern Cross Health Systems case from a communication perspective, by identifying and discussing the relevant communication and ethical issues in the company. The results have shown that various communication flaws are present between the company’s three main employees: Bieber, Harris and Hirokawa. Firstly, research has shown that effective communication can be achieved through the appropriate choice of communication channels (Lengel 1983). However, Bieber and Harris are utilising the inappropriate channels, such as E-mails and SMS for unsuitable occasions, thus communication is undermined. Next, the report discusses the significance of nonverbal communication. Bieber and Harris have displayed various nonverbal cues, either consciously or unconsciously, to suggest their authority towards their colleagues. Furthermore, the report examines the problems during intercultural communication, with a particular focus on Hirokawa and Harris. Hirokawa is from a Japanese background, whilst Harris is from an African American background; therefore they belong to the different cultural dimensions of collectivism and individualism respectively. Additionally, the bribery actions of Bieber in the Chinese market can lead him to become an unethical communicator. Finally, the report concludes with recommendations made for the three employees. Bieber is...
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...Feedback Report Prepared For Mukiibi, Shira Bayigga September 2012 Prepared by Cultural Intelligence Center, LLC www.culturalq.com info@culturalq.com © 2005-2012 Cultural Intelligence Center, LLC Cultural Intelligence Cultural Intelligence (CQ) is a person's capability to function effectively in situations characterized by cultural diversity. PURPOSE OF THE REPORT The purpose of this CQ Feedback Report is to increase your awareness and understanding of Cultural Intelligence (CQ). CONTENTS OF THE REPORT The report includes personal feedback on how you described yourself and how others described themselves. This information will allow you to compare your own responses with those of others who have completed the assessment. The report concludes with a personal development section that will guide you in preparing and IMPLEMENTING a personal CQ development plan that can help you to build on your CQ strengths and further develop your overall cultural intelligence. PERSONAL BENEFITS Overall, this information on cultural intelligence should help you to understand how you function in culturally diverse settings and how you can improve these capabilities. This knowledge should help you to enhance your interactions in all aspects of life -- with special relevance to functioning effectively in culturally diverse settings, such as when interacting with people who have different cultural or ethnic backgrounds. Most people find it beneficial to read the report now and then...
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...individual is guilty or not the possibility of meeting consequences for his or her actions will almost always sway the individual to deny said actions to prevent the consequences from happening. Law enforcement personnel walk a fine line with regard to the use of deception, to find the truth. This paper will analyze the code of ethics in comparison to law enforcement procedure, and the role of nonverbal communication play with regard to detecting deception. The Ethics of Deception Ethical and moral behaviors are characteristics that individuals have but not all individuals have the same degree of moral ground. Everyone has the right to free choice and free-thinking, which are the foundation of the pursuit of happiness, life, and liberty. Within the context of free choice, humans have the choice of telling the truth or lying. Truth is usually only given freely when the foreseen benefit exists; otherwise most individuals will resort to a lie. By nature, humans do not want to experience pain, harm, or anything that may restrict individual freedoms. For individuals who violate laws, social norms, or otherwise commit an act, which will resort in a consequence, lying is a rational choice to prevent said consequences. People who lie often have an increasing sense about his or her surroundings, non-verbal communication presence, and internal thought process. These actions by individuals make it increasingly harder for law enforcement personnel to extract the truth from a suspect...
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...SIX WAYS TO IMPROVE YOUR NONVERBAL COMMUNICATIONS| By Vicki Ritts, St. Louis Community College at Florissant Valley and James R. Stein, Southern Illinois University, Edwardsville. Reprinted by permission. It is not only what you say in the classroom that is important, but it's how you say it that can make the difference to students. Nonverbal messages are an essential component of communication in the teaching process. Teachers should be aware of nonverbal behavior in the classroom for three major reasons: · An awareness of nonverbal behavior will allow you to become better receivers of students' messages. · You will become a better sender of signals that reinforce learning. · This mode of communication increases the degree of the perceived psychological closeness between teacher and student. Some major areas of nonverbal behaviors to explore are: · Eye contact · Facial expressions · Gestures · Posture and body orientation · Proximity · Paralinguistics · Humor Eye contact: Eye contact, an important channel of interpersonal communication, helps regulate the flow of communication. And it signals interest in others. Furthermore, eye contact with audiences increases the speaker's credibility. Teachers who make eye contact open the flow of communication and convey interest, concern, warmth and credibility. Facial expressions: Smiling is a powerful cue that transmits: · Happiness · Friendliness · Warmth · Liking · Affiliation Thus, if you smile frequently you will be perceived...
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...1. Entertainment-Education Introduction When television first started and for many years hence programmes focused on providing entertainment or information. The entertaining nature of programmes ensured its popularity and it cut across all lines and attracted large numbers of viewers who tuned in regularly to watch. The problem arose when it was noticed that such entertaining programmes were upping their popularity by introducing elements like sex and violence to grab more eyeballs. The alternative to these programmes were boring educational programmes that lacked attractive elements. The programmes focused on simply reproducing textual knowledge without taking care as to how such information was presented or packaged. People therefore had just two types of programmes to choose from and there was a feeling that the power of television was not being utilized for greater good. Entertainment education is therefore a communication strategy and a process by which media messages are planned and created with an aim to entertain and educate audiences so that they can live a happy, safe and value-filled life. These programmes first capture the attention of the masses by entertaining them and then educate them in a manner which is easily understood. Entertainment education programmes incorporate the best elements of entertainment and educational programmes to attract viewers with quality shows. These programmes are escapist in nature and introduce a new world to the people watching...
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...Business communication Part-1 Question 1. Communication is an essential function of Business Organizations. 2. Physiological Barriers of listening are: Ans. (a) Hearing impairment 3. Which presentation tends to make you speak more quickly than usual? Ans. (b) Oral 4. What is the main function of Business Communication: Ans. (c) Persuasion 5. The responsibilities of the office manager in a firm that produces electronics spares is Ans. ( d).. All of the above 6. Labov’s Storytelling Model based on: Ans.(a) Communication through speech 7. Diagonal Communication is basically the: Ans. (b). Communication between the CEO and the managers 8. How to make Oral Communication Effective? Ans. (d). All of the above 9. Direct Eye contact of more than 10 seconds can create: Ans. (a). Discomfort & Anxiety 10. 10. Encoding means: Ans. (a). Transmission Par -2 1. 7’c of effective communication 1.Courtesy and consideration - Improves Relationship 2. Clarity -Make comprehension better 3. Credibility -Builds Trust 4. Correctness -Builds confidence 5. Completeness and consistency -Introduces stability 6. Concreteness -Reinforces Confidence 7. Conciseness -Save time 2. Space Language The space around its contents and us convey a definite meaning. It required quit some effort on our part to arrange them meaningfully and on the Part of others to understand or interpret the meaning. In other words it tells that how...
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...Business Memo To: From: Date: 2/5/2014 Subject: Manager-Employee Issues I am writing the memo to share some issues I have with one of my employees. Ten moths ago I hired a salesman with Chinese origin to help the company to take over the Chinese businesses in Plano, Texas. I cannot “click on personal level” with him since the very beginning of our relationship which is causing troubles in our communications. Another reason for our communication problem could be the different cultural background we have and our opposite personalities. I believe employees should be able to connect to their leader to become good followers. I think I am extrovert and should be able to get closer to him over time but there are some other issues that I need to address immediately. I have a problem with Wu’s performance inconsistencies his vision of how things should be done, obviously conflicting with my leadership style. He definitely is able to do “as I say” but not willing - he does not keep daily contact, works outside the office more than normal and his various meetings usually conflict with AccountBack activities and meetings. I do not know if this is based on cross cultural differences or situational leadership. I definitely should consider a mismatch of leadership style and development level of my subordinate. I should reconsider my participating approach towards my employees. It definitely worked for our branch and the financial results are proving it but most of the salesmen...
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...Gender Differences Michael Grindstaff 11/2/13 Michael Grindstaff Gender Differences 11/2/13 Gender Differences Gender stereotypes are strong in our culture and even put preconceived notions in our minds of what profession we will be when we grow up. The differences in men and women’s brain do show men are better at mathematical jobs than women, however, it should not deter women from wanting to be engineers. Stereotypically, girls are soft spoken, gentle, caregivers, on the other hand, boys are outspoken, direct, and confident. These stereotypes are embedded in our minds from when we are little, even impacting our thoughts of which gender should occupy which profession. We look at specific jobs and correlate them with a certain gender. When children are growing up they often want to be a specific profession such as, girls may want to grow up to be a teacher or nurse, and boys want to be a firefighter or a police officer. Girls are taught that they must relate to others in order to survive, while boys are taught that they must compete with others to survive. Not only is it our brains that are different, but our upbringings and stereotypes of gender roles play an important role in how we communicate with each other. The more in-depth you look at the topic gender differences in working and communicating with others, the more it gets you thinking not only of how co-workers communicate with each other but how the public communicates with a professional due to their...
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...truth in the story. People are naturally born, to do everything in their power to make sure they can safeguard their existence. Despite, anyone found culpable with committing a criminal act or also not found guilty, of doing criminal acts likelihood of them meeting consequences for their conduct will likely be all the time. People will refute actions as such, to avoid consequences from being done to them. Police officers employees walk on eggshells with considering the use, with deception to discover the truth in the matter. This paper will discuss, Is it moral to lie to acquire the truth and do the ends justify the means of it, there a contention between the codes of ethics how police officer indeed led, the parts do physical conduct and nonverbal communication play in identifying deception also the conclusion. Is it moral to lie to acquire the truth and do the ends justify the means of it The ethical also moral behavior is personalities, which people contain even if many people cannot contain the similar level of the moral ground. Each person does have the free will to pick what he or she want to also the free will to think, which these are the basis for an individual to reach pursuit of happiness for an individual right and their life. Individuals only tell the truth when there is a benefit within it for them. However, it there is no benefit in it for them they will use the tactic of lying within a situation. Within the human being nature, people do not want...
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...truth in the story. People are naturally born, to do everything in their power to make sure they can safeguard their existence. Despite, anyone found culpable with committing a criminal act or also not found guilty, of doing criminal acts likelihood of them meeting consequences for their conduct will likely be all the time. People will refute actions as such, to avoid consequences from being done to them. Police officers employees walk on eggshells with considering the use, with deception to discover the truth in the matter. This paper will discuss, Is it moral to lie to acquire the truth and do the ends justify the means of it, there a contention between the codes of ethics how police officer indeed led, the parts do physical conduct and nonverbal communication play in identifying deception also the conclusion. Is it moral to lie to acquire the truth and do the ends justify the means of it The ethical also moral behavior is personalities, which people contain even if many people cannot contain the similar level of the moral ground. Each person does have the free will to pick what he or she want to also the free will to think, which these are the basis for an individual to reach pursuit of happiness for an individual right and their life. Individuals only tell the truth when there is a benefit within it for them. However, it there is no benefit in it for them they will use the tactic of lying within a situation. Within the human being nature, people do not want...
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...Gender Differences in Working and Communicating with Others In organizations there are numerous factors that outline the foundation for a strong, successful and smooth operating company. The key is having wonderful communication across the board, it can increase productivity, improve employee satisfaction and help recognize an outstanding leader in an organization. Nonverbal, verbal, written, and any means by which getting one’s point across to another can be categorized as communication. Communicating can be taken for granted since we all do this every day, however, it is important we have the skills to know how to properly communicate with one another. Everyone communicates differently due to their education background, where they were raised, age and gender. The one, which I am going to focus on is gender and what impact that, has on communication. There are clear gender differences in how we communicate and this can even have an affect in the workplace, such as situations can arise where there are misunderstandings between men and women. The way in which men and women communicate stem from the differences in the brain. One major structural difference is that “males generally have more activity in the mechanical centers of the brain, while women have more activity in centers of the brain dedicated to verbal communication and emotion” (Wikninews). In female brains the corpus callosum, the part of the brain that regulates communication within the brain is larger than...
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...Demonstrative Communication Paper Me BCOM 275 03/18/2012 Abstract Demonstrative communication is a form of communication where two parts are required to be in sequence and work in harmony. In this way, one fully conveys to an audience what is being said and the true significance of the message is received. I think we can all relate to the days of old when the instructor was in the front of the class room rambling about a subject that his heart was not in and you could see in his eyes that he would trade his birthday just to skip out of the particular subject. The only saving grace to this type of delivery was the “stomping of the foot on the floor” or the tone of his voice changing way out of the norm. These none verbal messages would indicate to us that whatever he was about to repeat would be directly on the test. Then we would drift back to our personal thought until the episode would repeat itself and the flurry of writing would happen again. Demonstrative communication is the true essence of how and sometimes why we as humans can come to the edge of self annihilation, and rebound into a devoted and responsible society. Let’s take a vague look at 9/11. Was there any chance that the United States of America was not going to hurt something or somebody for this unspeakable act? Why? Airplanes each year run into buildings and have been since the start of flight. Why then did this make a difference to the normal self-serving American? What was the first thing you...
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...are vital in building caring professional and ethical nurse-patient relationships. These enable the delivery of personal centered care which is particularly important for mental health patients. For instance, therapeutic communication in mental health services can promote the well –being of the clients. To address these issues, this essay aims to identify key components of effective communication that can enhance good quality care for people with mental health problems. Poor practice examples that are resulted from the lack of sufficient communication are investigated for example, report of the Mid Staffordshire NHS Foundation Trust Public Inquiry (2013). Finally, the influence of effective communication on my future practice is discussed. Communication is the process by which people use to exchange information through verbal or nonverbal messages. It comprised of both verbal and nonverbal messages, such as; body language, eye contact, facial expression, tone of voice, rate of speech, context and hesitations that accompany the words (Videbeck 2011). Morrissey and Callaghan (2011) states that communication in mental health nursing is a primary factor of all therapeutic interventions. It is important for a mental health nurse to have the knowledge and interpersonal skills of communicating effectively in order to help people experiencing mental health problem as well as facilitating the development of a positive nurse service user relationship. It is...
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...Examination Paper : Semester II IIBM Institute of Business Management IIBM Institute of Business Management Examination Paper MM.100 Business Communication Section A: Objective Type (30 marks) • This section consists of multiple choices and Short Notes type questions. • Answer all the questions. • Part one questions carry 1 mark each & Part Two questions carry 4 marks each. Part one: Multiple choices: 1. __________is an essential function of Business Organizations: a. Information b. Communication c. Power d. None of the above 2. Physiological Barriers of listening are: Ans) a. Hearing impairment 3. Which presentation tend to make you speak more quickly than usual: a. Electronic b. Oral c. Both ‘a’ and ‘b’ d. None of the above 4. What is the main function of Business Communication: a. Sincerity b. Positive language c. Persuasion d. Ethical standard 5. The responsibilities of the office manager in a firm that produces electronics spares is: a. Everything in the office runs efficiently b. Furniture and other equipment in the office is adequate c. Processing all the incoming official mail and responding to some d. All of the above 6. Labov’s Storytelling Model based on: a. Communication through speech b. Language learning c. Group Discussions d. None of the above 7. Diagonal Communication is basically the: a. Communication across boundaries b. Communication between the CEO and the managers c. Communication through body language d. Communication within a department 8. How to...
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...CO2520 Communications QUIZZES AND EXAMS Communications QUIZZES AND EXAMS Unit 3 Quiz 1 Units 1, 2, 3: QUESTIONS Directions: Please select the best response(s) for each question. When there are multiple correct answers for a question, please select all that apply. 1. Communication is a _____________ process in which ___________ generate(s) meaning through the exchange of verbal and nonverbal messages in specific _________, influenced by individual and societal forces and embedded in ___________. a. contextual, people, transactions, culture b. people, transactions, cultures, contexts c. cultural, people, contexts, transactions d. transactional, people, contexts, culture 2. Which of these is not a component of human communication? a. Feedback b. Channels c. Decisions d. Setting 3. Which of the following is the model of communication created by the textbook authors? a. Human Communication in Society b. Transactional c. Interrelation d. Linear 4. Communication ethics is defined as ____________________. a. standards of what is right and wrong, good and bad, moral and immoral b. the standards of right and wrong that one applies to messages that are sent and received c. pertaining to the belief that there is a single correct answer d. pertaining to the belief that moral behavior differs among individuals -1- 07/29/2013 Communications QUIZZES AND EXAMS 5. Ancient Greeks, the Middle Ages, and the _____________...
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