... Packagetracking information is then transmitted to UPS’s computer network for storageand processing in UPS’s main computers in Mahwah, New Jersey, andAlpharetta, Georgia. From there, the information can be accessed worldwide toprovide proof of delivery to the customer or to respond to customer queries.(asinputs) Through its automated package tracking system, UPS can monitor packages throughout the delivery process. At various points along the route fromsender to receiver, a bar code device scans shipping information on the packagelabel; the information is then fed into the central computer. The people who areshipping packages can access the UPS website to track packages, checkdelivery roots, calculate shipping rates, determine time in transit and schedule apick up. Businesses can use the website to arrange UPS shipments and for billing the accounts. Q2. What technologies are used by UPS? How are these technologies related toUPS’s business strategy? Answer: Since 1985 UPS began to improve their data networking applications.They built up their IT network and database in order to collect and track over 200data elements for every single package. Through UPS.com new UPS could alsoserve new B2B companies to use their tracking system with only a link. UPS alsooffers a set of transportation APIs called the UPS Online Tools that allowbusinesses to integrate tracking, rating, address validation and other important jobs. Q3. What problems do UPS’s information systems solve? What...
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... Packagetracking information is then transmitted to UPS’s computer network for storageand processing in UPS’s main computers in Mahwah, New Jersey, andAlpharetta, Georgia. From there, the information can be accessed worldwide toprovide proof of delivery to the customer or to respond to customer queries.(asinputs) Through its automated package tracking system, UPS can monitor packages throughout the delivery process. At various points along the route fromsender to receiver, a bar code device scans shipping information on the packagelabel; the information is then fed into the central computer. The people who areshipping packages can access the UPS website to track packages, checkdelivery roots, calculate shipping rates, determine time in transit and schedule apick up. Businesses can use the website to arrange UPS shipments and for billing the accounts. Q2. What technologies are used by UPS? How are these technologies related toUPS’s business strategy? Answer: Since 1985 UPS began to improve their data networking applications.They built up their IT network and database in order to collect and track over 200data elements for every single package. Through UPS.com new UPS could alsoserve new B2B companies to use their tracking system with only a link. UPS alsooffers a set of transportation APIs called the UPS Online Tools that allowbusinesses to integrate tracking, rating, address validation and other important jobs. Q3. What problems do UPS’s information systems solve? What...
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...Noram Foods was considering the impact of changing their package weight standards They are considering kind of trade-off between two policies: 1st Company current policy on weight control: At least 95 per cent of all packaged net weights shipped will be above the stated net weight 2nd Country legalization: “catch weight product” means a product that because of its nature cannot normally be portioned to a predetermined quantity and is, as a result, usually sold in packages of varying quantity -We believe that a more accurate control policy could reduce costs for Noram foods but we must insure net weight does not fall bellow stated amount - Let’s go through the case to see how we can achieve the previous mentioned statement COMPANY BACKGROUND “The head office of Noram International was located in New York. Head office control was primarily financial, as part of Noram’s success was based on giving international units a large amount of local autonomy. Moreover, food tended to be subject to specific and different legislation in each country in which Noram produced its products.” • We consider this as the primary company policy for Noram foods world wide Operation for Pre-Cooked Baby Cereals: Concentrate on a specific product line they choose pre-cooked baby cereals in which unit size and weight were small and uniform. As a result it is not difficult to control “Typically, the machine was allowed to continue if the condition was...
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...external design of there house and garden I will offer a hole new verity of designs and styles to choose from along with fully custom designs if you choose this option There will be a verity of different packages to choose from Package 1-house painted Package 2-house painted and garden improved Package 3-features added to your house and garden redesigned Package 4-features added to your house and the garden is completely changed Package 5-house exterior completely redesigned and garden completely changed with added features like a clock gnomes ect Packages explained in detail: Package 1-package one is a budget house paint package which offers the cheaper version but still staying with the same high quality of work which we pride our self’s in at external desing.co Package 2-this is the more detailed house package which would contain a much better house paint package with a bigger range of colour and quality of the paint this would also be a full garden refurbishment although the layout would not be changed nut fresh grass and paving stones will be offered at an extra cost along with additional features if wanted (water feature, pond only small though) Package 3-package 3 is the first of our optimum meaning the more high quality designs and materials packages which are more expensive but more versatile, the hole outside of your house will be redesigned and customised exactly to your specification and features added to the out to the outside of your house e.g,clock...
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...Make requests for policies [PROBLEM] terms and conditions 4. Insure item, where item is above a minimum price [PROBLEM] the user shall fill in a form with the following information: 1. Which product do you want to insure ? 2. What is the value of the product 3. Provide a picture of the item 4. For how long the item will be insured ? [PROBLEM] The customer shall have a choice between diferent predifined insurance packages where insurance package is a period of time 5. Report accident of the insured item to report an incident, the customer shall provide the following informations: 1. Which insured item is concerned 2. What Happened ? 3. Where ? 4. Why ? 5. Who is responsible for the accident ? 6. Contact informations from the responsible 7. A Picture of the item after the accident * then reimbursement procedure is engaged 6. Withdraw insurance from insured item without any restriction from the app 7. Inform customers of new insurance packages some kind of promotional stuff 8. Process payments in the app 9. Communication with StuffHappens support The phone number of the support will be displayed in the app 10. Customers shall receive notifications before each subscribed insurrance is over Problems with requirements 1. Make requests for policies. Should we really make your customers make a request to see terms and conditions ? It should be way easier to display them in...
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...reaction and centuries of habit has deeply ingrained this behavior into society. It has developed a sort of "functional autonomy" meaning that the modern implication of "bless you" is detached from its roots (Psychology Today). Acknowledging a stranger, be it holding the door or elevator, is not only tied to the impression an individual gives, but it has become a norm and an expectation in everyday behavior. Some may even be offended or hurt when others do not conform, leading to a dispute like the one between Robin and Michael in Seinfeld's "Good Samaritan" episode. Analyzing the social context makes it apparent that society uses norms to guide behavior and pressure people to conform while frowning upon those who stray from expectations. In a Seinfeld scene where Robin, Michael, Elaine, and George have dinner at a moderately classy restaurant, Robin sneezes and George hesitates before saying "bless you." George then proceeds to joke that Michael, who is Robin's husband, ought to have the responsibility of saying "bless you" first (Seinfeldology). George points out Michael's lack of adherence to the social norms demanded in such a formal setting. In this case, there is a variety of factors that shape the level of formality. The group is in a relatively upscale environment where appropriate attire applies, wine is served, and diners ask instead of reaching over for the bread basket. This adds to the social pressure that comes with proper dinner table manners and...
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...those culture. Part II – Current Culture A. Cultural Type As we can see in the accompanying OCI Circumplex, Sandstone is strongest in the Aggressive/Defensive Styles. This Aggressive/Defensive culture is generally one “in which members are expected to approach tasks in forceful ways to protect their status and security, are characterized by Oppositional, Power, Competitive, and Perfectionistic norms.” * Oppositional: pointing out flaws * Power: building up one’s power base * Competitive: turning the job into a contest * Perfectionistic: doing things perfect Primary style is Competitive This was the cultural norm with the greatest percent score: 89%. According to the OCI Interpretation & Development Guide, a Competitive culture is generally one “in which winning is valued and members are rewarded for outperforming one another. Members operate in a "win-lose" framework and believe they must work against (rather than with) their peers to be noticed”. (Turn the job into a contest; never appear to lose) Secondary style is Oppositional This was the cultural norm with the second greatest percent score: 88%. According to the OCI Interpretation & Development Guide,...
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...Challenging the Social Norm. “Story Of An Hour” by Kate Chopin is a telling story about a woman, Mrs. Mallard, who’s given the horrible news that her husband has passed away in a train wreck. Devastated by her husband’s sudden death, she excuses herself and immediately rushes to her bedroom; this is where readers see a different side of Mrs. Mallard. In time she has taken on a different angle of life. Although obviously upset about her husband’s sudden death, Mrs.Mallard has something to be happy about. In 1894 when the “Story Of An Hour” was written, women didn’t have a say over anything and because of her husband's death; Mrs.Mallard learns the cost of both freedom gained, and freedom lost. Kate Chopin lived in a time period when women really did not have any rights. Therefore her stories typically focused entirely around the theme of female characters who dealt with these problems; Chopin was well known for writing about these society blocks. However in her stories the women usually take on a more conventional side than what would be expected. Normally they chose their own path rather than what society would want. One theme in Chopin’s story is freedom (Mayer, 95). In the beginning of “The Story of an Hour” the scene opens up and readers are introduced to Mrs. Mallard, who has been told that her husband has died in a horrible train wreck.She reacts to this news like any other wife would -- yes, she is clearly upset so she excuses herself and rushes off to her bedroom...
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...as in the case of noise pollution. However, human behavior is not always simple when determining the source. Many points of input are present, one of them being environmental cues. “Cues are elements in the environment that convey important information or trigger an affective reaction” (Steg, 2013, p. 120). How a human responds and impacts the environment is determined by the cues and the message they convey. Environmental Cues and Behavior “Sentences, words, and visual images are environmental cues that can affect the behavior of individuals (Charles-Sire, Guéguen, Pascual, & Meineri, 2012, p. 457). The presence of environmental cues is constant and therefore shapes human behavior in positive, as well as negative ways. Social norms and laws or rules are reinforced or weakened as a result of environmental cues. For example, a fabric rail queue line at the bank is meant to control the line and spread the customers for quicker service. Some individuals adhere to this cue regardless of the abundance or lack of customers while others adhere only if no way around it is found. Cues can be as basic as signs warning to not litter or as involved as public service announcements and social media campaigns. Behavior Modification There are often a variety of external cues and internal drives that shape behavior. As such, when an individual has set a goal to meet or an intention for new behavior, when the circumstances change, often the goals and intentions are dropped because...
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...Norms are based on your behavior. Norms can be put into many groups. Informal norms are everyday behavior. They aren’t written down and can be as common as saying “good morning” and washing your hands or saying a prayer before you eat. Formal norms are written down into a law, which, if broken you will face a punishment. Examples of formal norms are do not steal from a store or do not speed. We enforce norms by sanctions. Sanctions can be positive or negative. Positive sanctions could be as simple as smiling at somebody or as formal as receiving a raise. Negative sanctions could be a frown or going to prison. Society adapts the norms to the world around them. For example, people in Texas don’t need to wear the same winter apparel...
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...Each and every day we do most things without having to put much thought into them. We brush our teeth in the morning, we raise our hand when we want to speak in class, we wait in line behind others instead of cutting, along with tons of other norms. Whenever people break away from these norms society sees it as being deviant, and it catches people off guard because we are to be carrying out these norms, not only by ones-self but also by other’s around us and society. The norm I decided to breech was as simple as walking on the sidewalk to class. There always tends to be a certain side of the sidewalk that people walk on depending on the direction they are going. And when this is disrupted it forces people to change their direction. Whenever...
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...Norms are the behaviors that are expected out of us depending on the society that we live in. The norms that we have learned about this year in class can be on different levels of importance and they are also situational. There are many different types of norms and they all mean different things. The two main norms I will be focusing on today with my acts of deviance will be Folkways and More. Folkways are minor rules that change from what group of people you are with and there really isn’t much of a punishment for them. The other norm, More, is a way more important and also cares a severe punishment for breaking them. There will be two act of deviance that I will be discussing today that I performed to see if it changed any of the other people I was around to break these norms. The first act of deviance will be to kneel in an elevator. I choose this because of the video we watched in class when the people stood backwards in the elevator and everyone that got into the elevator turned around as well. I want to see if it still works today and if it works with more people or just with a single person. I expect it to probably not work in today’s society and people to just look at me and my...
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...UPS Case Homework Questions 1. What is their business and why is package tracking important to UPS’s customers? * Shipping * Freight * Logistics * Financial * Supply Chain Management Package tracking is important to its customers because it enables the customer to utilize time management and enable the customer to ensure proper handling of its package and proper routing even after the package has been delivered to a receiving party; knowing that the package is in the hands of the recipient the sender knows they can directly contact the receiver for further tracking and handling status. 2. What information needs to be collected, how/when/where does it get collected and with whom is it shared to support the tracking of UPS shipments? [table] What information | How | Where | Whom | Tracking number from the package | A cordless optical scanner mounted on a finger ring captures tracking numbers from the packages. Then, the wireless ring scanner transmits the data to a package-tracking system carried on the hip of the package sorter | Distribution centers | Integrated with the rest of UPS’ packager tracking data worldwide to be shared by employees and customers. | | geographical position systems and cellular WiFi technologies | Transporting trucks, airplanes, and ships | | 3. Draw a detailed diagram of the various networks that are linked together by UPS to solve this problem. In each instance, identify the type of network option...
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...items to report data on each month is quite large, and to have to do a spread sheet on this is a very exhausting task. Yet to do one’s report/spreadsheet all over because one department’s information is not up to date is unacceptable. Thus it would be better to carry on with what one has in the current spread sheet, than waiting on the re-submission. Achieving Operational Excellence: Using Internet Tools to Budget for Shipping Costs The first problem I ran into is the fact that FedEx didn’t allow a package of 45lbs. so I had to ship two quantities of 20lbs which still didn’t add up to 45lbs. If the company on average ships 2 boxes then that means with FedEx I would be shipping 8 packages in a day. The delivery services offer’s various shipping time from overnight to 2day shipping. In every category UPS was cheaper than FedEx from priority to 2day shipping Ups had the advantage in a cheaper price. On the other hand USPS was the cheaper than both UPS and FedEx but packages had to be picked up. The service to choose from would have to go with UPS for they deliver to a business for a low price; obviously it unprofessional for a customer to pick up their own supplies than can be delivered to their front doors. Also UPS specifies an estimated deliver time and USPS does not. Also because it is cheaper than FedEx, I believe it also the better choice. So...
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...advantage of a system that has taken many years and billions of dollars to develop. It all starts with the package labeling. For each package a label is given. On the label are a barcode and a number. On the barcode UPS inputs important information about the sender, destination, and estimated arrival time. UPS uses this information to process its packages. With its automated tracking system UPS can monitor the delivery process and even re-route packages if needed. Periodically through the life cycle of a delivery barcode devices scan shipping information on the package labels to update milestones in the delivery status. Customer reps can use this information to update customers on where their package is. Customers also have the option to check themselves vi a the UPS website or mobile app. UPS utilizes a myriad of technology to insure its success. One of the most important is its Delivery Information Acquisition Device (DIAD). This is the everyday device that uploads to a wireless network and gives its drivers instructions for the day. It also captures customers’ signatures and automatically updates tracking information in the UPS system for processing and storage. From the beginning UPS promised “the best service and the lowest rate.” UPS works hard to deliver on this commitment. Going back to UPS’s label system information is sent to one of its computer centers before the package is even picked up. This information is used by dispatchers with special software to create the most...
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