...Communication Climate and Organizational Performances: A Comparison Studies Between Two Public Organizations. Rosli Mohammed Faculty of Communication and Modern Languages University Utara Malaysia Adnan Hussein School of Communication University Science Malaysia Introduction: Organization, whether it is a profit making or a public service organization needs to create a climate which would facilitate effective communication in organizing job related activities. One of the important aspects of organizing is the ability to communicate the roles, expectation, goals and vision of the organizations. Some studies indicate that managers spend from 62 % up to 89 % of their time engaged in communication, much of the time spend is through face to face communication interactions. Results also showed that time spent by managers communicating with peers, superiors, and subordinates ae more frequent compare to other task requirement. Normally, the objectives of communication is to informs and educate employees at all level in the company’s strategy and motivates employees to support the strategy and organizational performance goals.As most management scholars see, in the working world, interaction skills are typically viewed as necessary to helps work groups or employee’s accomplish goals and objectives (Henderson, 1987; D’ Aprix, 1982) The continuing assumption is that the better the interactions skills...
Words: 3731 - Pages: 15
...Alan Mulally, CEO, Ford Motor Company Dr. Lu Leadership and Organizational behavior- BUS520 November 7, 2011 Alan Mulally, CEO, Ford Motor Company Discuss the role of leadership and how it can impact organizational performance In order for any company to succeed, there needs to be an effective leader to lead the organization in the right direction. The leader must be someone who not only knows about the company and where it needs to go but also how to take its resources (its employees, its equipment) and put it together to come up with a winning formula. The role of leadership is very important and the goals that a company wants to meet will not be attainable without an effective leader. A leader needs to be able to motivate and influence its employees. This is especially true in today’s down economy and highly competitive environment. The organization must look upon its employees to assess the playing field, formulate strategies, and unite organizational managers to work towards the common goals of staying in business, making a profit, and continuously improve market share. In essence, the primary role of a leader in an organization is to draw the road map for the organization to execute – often, this may involve some changes to the way it ran its business in the past. Therefore, the leader is the critical actor in drama of organization change to achieve the goals (Schneider, 1994). To initiate change, an effective leader, manager, director will need...
Words: 2888 - Pages: 12
...Table of Contents • Introduction 3 • Interpersonal Dimensions 3 i) Strength 3 ii) Challenge 4 • Conflict Style 5 • Conclusion 7 • References 9 Introduction In the class, I was given an elaborate overview of interpersonal relationships. I was taught about the different impacts of interpersonal relations on an individual and how these can determine his personality, quality of lifestyle and the status of his relations with those related to him personally and professionally. I was also given an idea about human communication, the chief features of human communication and its major determinants. The class also gave me an idea on how can I identify the strengths and weaknesses of my personal interpersonal relationships and how can I implement ways that can rectify my weaknesses and help me in redesigning my personality. I believe that the class notes will be of immense help in the personal as well as professional aspects of my life. Interpersonal Dimensions i) Strength After going through the class lectures and notes, I have analyzed that my interpersonal effectiveness lies in the fact that I am a great provider of feedback. The way in which I deliver my instructions and the way I train my teammates to function as per the instructions have always proved successful. Thus, I believe that I have the basic skills of a good team leader and qualities to mould my teammates to agree...
Words: 2080 - Pages: 9
...OPENNESS. Openness can be defined as a spontaneous expression of feelings and thoughts, and the sharing of these without defensiveness. Openness is in both directions, receiving and giving. Both these may relate to ideas (including suggestions), feedback (including criticism), and feelings. For example, openness means receiving without reservation, and taking steps to encourage more feedback and suggestions from customers, colleagues and others. Similarly, it means giving, without hesitation, ideas, information, feedback, feelings, etc. Openness may also mean spatial openness, in terms of accessibility. Installing internal E-mailing may be a step in this direction: everyone having a computer terminal has access to information which he may retrieve at any time. Offices without walls are another symbolic arrangement promoting openness. In some organisations, even the chief executive does not have a separate exclusive cabin; floor space is shared by other colleagues at different levels in the organisation. This willingness to share and this openness results in greater clarity of objectives and free interaction among people. As a result of openness, there should be more unbiased performance feedback. Indicators of openness in an organisation will be productive meetings and improved implementation of systems and innovations. CONFRONTATION Confrontation can be defined as facing rather than shying away from problems. It also implies deeper analysis of interpersonal problems. All...
Words: 942 - Pages: 4
...market. For the historian, it is an epoch dominated by global capitalism. Sociologists see globalization as the celebration of diversity and the convergence of social preferences in matters of lifestyle and social values. To the political scientist, it represents the gradual erosion of State sovereignty. But disciplinespecific studies explain only a part of the phenomenon. From a multidisciplinary angle, globalization may be treated as a phenomenon, a philosophy and a process which affect human beings as profoundly as any previous event.3 Several factors have been responsible for this phenomenon. This study confines its attention to four growthenhancing facets of globalization that have been among its key drivers, namely, trade, finance, communications and transport. Trade M The world has never experienced globalization at this level of intensity before The protectionism which emerged in international trade after the Second World War gave way to gradual liberalization, comprising both unilateral liberalization and rules-based multilateral liberalization spearheaded by GATT. The...
Words: 3609 - Pages: 15
...achieve them. When a leader is clear, concise, open, and honest and conveys those characteristics to employees, he/she is able to gain the trust and loyalty of the employees. Employees who feel that they are valued, respected, and trusted feel happy about the organization and are more likely to put forth maximum opportunity in reaching for the goals. Discuss Mulally’s leadership style at Ford Motor Company and provide examples of how his actions fit this style. Mulally’s leadership style is selling. “In using a selling style, the leader provides direction, encourages two-way communication, and helps build confidence and motivation on the part of the follower” (Hellriegel & Slocum, 2010, p.306). Upon joining Ford, Mulally was able to identify specific goals for the company, implement a process to work toward the goals, and install managements system to ensure that the goals are met. As communication is key and Mulally insists that everyone knows the plan, its status, and where special attention is needed. To let everyone know what his plans for the company are, he created plastic cards with four goals on one side and a revised definition of the company on the other. To ensure involvement by...
Words: 1054 - Pages: 5
...RADICAL OPENNESS The article mentions four principles of Radical Openness, which led the companies to make a drastic radical progress from past, which I believe these are most basic and essential part of it: Principle One: Collaboration. This is openness in the sense that firms are keeping their boundaries more porous, flexible and open. So open networks are making companies to strive in the market than when they were closed. Principle Two: Transparency. It is about the communication of precise information to partners or stakeholders. This implies companies have to be open and transparent for high performance and fast processes. Here author shares example of Wikileaks. Principle Three: Sharing. Sharing is about providing rights to the ideas and inventions or giving up contents, resources or assets developed or implemented. The companies now prefer to share intellectual property and releasing patents so as to gear up the research, foster relationships and stimulate progress in the areas of profits, rather than to spend time and efforts to control and protect proprietary resources and innovations Principle Four: Freedom. Author mentions that “The open world is bringing empowerment and freedom.”, and the changes occurring by the openness is positive. Keeping the ideas, processes, innovation open to others, does not mean they will be defeated, after all, it will make a world better place to live, creating more empowerment, freedom and a collaborated intelligence...
Words: 726 - Pages: 3
...Academy of Management Journal 2013, Vol. 56, No. 5, 1465–1486. http://dx.doi.org/10.5465/amj.2011.0180 WHEN POWER MAKES OTHERS SPEECHLESS: THE NEGATIVE IMPACT OF LEADER POWER ON TEAM PERFORMANCE LEIGH PLUNKETT TOST University of Michigan FRANCESCA GINO Harvard University RICHARD P. LARRICK Duke University We examine the impact of the subjective experience of power on leadership dynamics and team performance and find that the psychological effect of power on formal leaders spills over to affect team performance. We argue that a formal leader’s experience of heightened power produces verbal dominance, which reduces team communication and consequently diminishes performance. Importantly, because these dynamics rely on the acquiescence of other team members to the leader’s dominant behavior, the effects only emerge when the leader holds a formal leadership position. Three studies offer consistent support for this argument. The implications for theory and practice are discussed. Organizations make extensive use of teams when structuring and allocating work projects. Given the increasing prevalence of teams in modern organizations and the complexities involved in group dynamics, questions about how to ensure high levels of collective learning and effective decision making, along with other key determinants of team performance, have captured extensive attention from researchers and practitioners alike (Martin & Bal, 2006). One important area of inquiry into team effectiveness...
Words: 15430 - Pages: 62
...Purpose Statement The purpose is directly stated in the article as follows, “this study… attempts to extend the marketing education literature by empirically investigating the specific intercultural proficiencies that may advance while students study abroad” (Clarke III, et. al. 2009 p. 174). The purpose then specifically addresses the benefits for marketing educators from “expanded knowledge on the possible outcomes of a SAP” (p. 174). Background & Importance/Significance (literature review) In this study, the literature review serves three purposes. First, it defines the specific intercultural proficiencies that are likely to advance from the study abroad experience: intercultural proficiency, global mindedness, intercultural communication, openness to diversity, and intercultural sensitivity (Clarke III, et. al. 2009). Second, the review discusses current findings regarding the impact that study abroad has had on each of these skills. Finally, the authors introduce instruments that have been used to measure these skills, such as the scale developed by Pascarella, Bohr, Amaury, Ranganathan, Desler, & Bulakowski (1994), Bennett’s (1993) Developmental Model of Intercultural...
Words: 2536 - Pages: 11
...It does not matter if you work for a company that has nine employees or 9,000; effective communication in the workplace is an essential part of any organization. When a business suffers from poor communication among the employees this generally leads to a number of issues such as misunderstandings, lack of information, poor performance, frustration, increased staff turnover etc. No matter how much experience and expertise you have your ability to communicate effectively can make the difference between great success and simply “getting by.” Most work problems can be traced back to a failure in communication. Effective communication in the workplace does not happen accidentally. It requires time and resource investment. It is a well crafted and coordinated process and it always starts with you. As a manager you need to constantly plan for communication; not just the big picture and the information-flow systems between you and your staff, but your day-to-day communication as well. Here are some helpful tips to create a system of effective communication in the workplace: Practice Openness - Openness is the key to facilitate effective communication in the workplace. Supporting open channels of communication and team sharing, elevates active engagement and collaboration as well as creates an environment for resolving conflicts. One very useful tool is to facilitate (not chair!!) meetings that are fluid in nature, with no fixed agenda topics that allow room for open-ended...
Words: 419 - Pages: 2
...complex task not everyone can do it, and when the environment is getting wider, this task is getting more difficult of what can be received from the ideas and behaviors, and in the era of globalization the environment has become the whole world, for which the difference in religions and cultures. This openness, the multitude of technologies, satellite television, and the many cultures and suspicions young people became living today is at a crossroads and under the influence of these variables is no doubt that it causes them a lot of educational and ethical problems. TV and World Wide Web (Internet) have made an important change in the communities and provided an important means of communication and made the world...
Words: 693 - Pages: 3
...Alan Mulally, CEO, Ford Motor Company Leadership and Organizational Behavior 05/15/2011 1 Ford Motor Company 2 Alan Mulally, CEO, Ford Motor Company “Leadership is a process of developing ideas and a vision, living by values that support those ideas and that vision, influencing others to embrace them in their own behaviors, and making hard decisions about human and other resources” (Hallriegal & Jr. Slocum, 2011, p. 4). Leadership is an important concept and it all starts with the leader. A Leader should exhibit 5 key attributes: model the way, inspire a shared vision, challenge the process, enable others to act and encourage the hearts. These five characteristics make up the five practices of exemplary leadership. Leadership has a huge impact on organizational performance. Leadership is one of the drivers of a successful company, a company who provides leadership can change an employee from a worker to a valuable team player. Leadership helps change an employee’s attitude. An employee that feels they are of value and has a relationship with the leader/manager becomes a more productive employee and enhances productivity. Discuss the role of leadership and how it can impact organizational performance. The behavioral model of leadership Is Mullay’s leadership style. Behavioral model of leadership focuses on what leaders actually do and how they do it (Hallriegal & Jr. Slocum, 2011). “This model states that effective leaders help individuals and teams to achieve...
Words: 961 - Pages: 4
...This article researches the battle of sexual correspondence between close connections. The presumption that sexual communication is challenging is further investigated through mother-daughter dyads. Relational Dialectics Theory (Baxter & Montgomery) is used as a theoretical framework on understanding the tensions between opposing forces that exist in relationships. Characteristics of the theory uses in this article consist of communication flux, opposing tensions and contradictions. Some major concepts from RDT that are implemented in the research include, closedness and openness. This is a primary example of a parent wanting to speak to a child about the birds and the bees, but also wanting to avoid “The Talk.” Another concept adjoined to...
Words: 406 - Pages: 2
...MIT’s Alfred P. Sloan School of Business in 1992. Mr. Mulally accepted a position as a senior vice president of Airplane Development for Boeing Commercial Airplanes group in 1994. Two years later, he became president of Boeing’s Commercial Airplanes and served as Chief Executive Officer until hand picked by former Ford Motor Company CEO, William Clay Ford, Jr. as the next chief of the struggling auto giant (http://media.ford.com, 2010). Throughout the course of this document, we will discuss the role of leadership and how it can impact organizational performance; explore Mr. Mulally’s leadership style as exemplified by his actions; survey how goal setting helped Ford improved its performance; assess Mulally on each element of communication openness such as message transmission, trust, agendas, and goals; finally, we will evaluate effectiveness of his leadership style and recommend whether he should continue with this style. Section II – Role and Impact of Leadership in the Organization. In todays down economy and highly competitive environment, the organization must look upon its leadership to assess the playing field, formulate strategies, and unite organizational managers to work towards the common goals of...
Words: 1402 - Pages: 6
...Effective Communication in Health Industry Janette Mollineau HCA 230 Instructor Louise Murray MSOM Sunday November 10, 2013 Effective Communication in Health Industry Effective communication is an important tool used by health care providers to enhance population health quality of health care and therapeutic outcome. This is because health outcome and client behavior are highly influenced and shaped by communication that is used to facilitate the interaction between health care provider and the patient. Effective communication is paramount importance to both the client and care provider. It can be defined as the exchange of information that is understood by all communicating parties (Shanmugan, 2013). In the presence of a good communication, health care professionals source reliable information that assists them to understand the client situation and use the information to make therapeutic decisions. Clients, on the other hand, rely on an effective communication to establish a relationship with health care providers, which enhances health care outcomes. An effective communication is the basic foundation of the relationship between client and health care provider, which in turn determines the quality of health care services and treatment outcome. Health care providers are required to maintain a professional relationship with their clients. From the theory of interpersonal relations...
Words: 1134 - Pages: 5
