...checkout terminals in a British supermarket to an assignment that required them to link a significant innovation that an organisation had introduced with strategic change in the organisation. The student failed the assignment. This report will examine the reasons why the student failed by looking at the differences between strategic, tactical and operational planning. The report analyses what causes the strategic changes in an organisation and what qualifies as strategic change. The report also discusses innovation and the different levels of innovation. This report also discusses whether the student was right to classify self-scanner checkout terminals as a significant innovation that could be linked to strategic change in the organisation. Table of Contents Executive Summary 2 1 Introduction 4 1.1 Business Policy 4 1.2 Strategic Change 4 2 Strategic, Tactical and Operational Planning 5 2.1 Statement of the Objective 5 2.2 Differences between Strategic, Tactical and Operational Planning 5 3 Innovation 8 3.1 What is Innovation? 8 3.2 Impact of innovation on growth strategies 10 4 Conclusion 11 Introduction This report will identify reasons the student failed his assignment by looking at the levels of planning and strategic change as well as innovation. The first part of this report discusses in detail the three levels of planning: strategic, tactical and operational planning. The characteristics...
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...Importance of different factors in supermarket operations: Here I discuss how the factors are important to run the operation of a supermarket successfully: a. Customer satisfaction: Customer satisfaction means the satisfaction of the product or service customers get by conducting or facing the operation. Customer satisfaction plays a vital role in the supermarket successful operation. Without customer satisfaction business can’t run successfully. If the customer is not satisfied with the service, they may not continue to visit the same supermarket. On the other hand if they are satisfied then they will obviously continue to visit. Along with that with their word of mouth the supermarket can have more regular customers. So their profit generation will increase with a huge percentage. b. Forecasting: Forecasting means the future expectation of an operation or product or service or any kind of situation. Forecasting is very important for the supermarket’s success. Because if they can’t forecast properly that how much their customers need and how much they should supply, then company might face a huge threat to business. So for the successful operation for any supermarket they need to be conscious about their forecasting. c. Capacity planning: Capacity planning means the planning of the organization about their capacity of any kind of business related activities to reach their best effective operation. Capacity planning is also a vital part of the supermarket’s successful...
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...2014 The briefing paper for Wm Morrison Jie Fan 2014 The briefing paper for Wm Morrison Jie Fan Introduction of the supermarket Wm Morrison Wm Morrisons was founded by William Morrison in 1899, is the fourth largest supermarkets chain located in the United Kingdom. There are four cost-advantage strategies within the operation of the Morrisons (Wm Morrison Supermarkets PLC. 2013). Firstly, Morrison manages to operate all of commerce ‘in-house’. In addition, it has its own fresh food factory and operates its own meat processing facilities. Moreover, it has its own transport fleet. Morrison has set up a successful supply chain, which is expected to reduce logistics and warehousing costs. In addition, Morrison also offers good training to its employees to reduce waste. The low price strategy is in good accordance with customer needs, which is beneficial in providing good management structure with reduced cost. Analysis of the industry and competition statement In order to make the most advantage out of the limited financial resources and manpower, a cost-efficient operational management is very necessary. The operational management is concerned with operating and controlling a system which takes inputs of various resources and produces outputs of goods and service (Guardian (UK), 2011). In terms of operation, Morrison is managing its own food factory and also building long-term partnership with suppliers. It is providing both branded and own branded products...
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...vital role in the supermarket successful operation. Without customer satisfaction business can’t run successfully. If the customer is not satisfied with the service, they may not continue to visit the same supermarket. On the other hand if they are satisfied then they will obviously continue to visit. Along with that with their word of mouth the supermarket can have more regular customers. So their profit generation will increase with a huge percentage. b. Forecasting: Forecasting means the future expectation of an operation or product or service or any kind of situation. Forecasting is very important for the supermarket’s success. Because if they can’t forecast properly that how much their customers need and how much they should supply, then company might face a huge threat to business. So for the successful operation for any supermarket they need to be conscious about their forecasting. c. Capacity planning: Capacity planning means the planning of the organization about their capacity of any kind of business related activities to reach their best effective operation. Capacity planning is also a vital part of the supermarket’s successful operation. If they are unable to plan successfully that how much their capacity is to run the operation then supermarket might face a serious threat to their business operation. d. Location: Location means the operational place of the business. Location is a valuable element of supermarket business. Because...
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...Business plan Smith Warehouse Las Catalinas Mall P. O. Box 362 Caguas, Puerto Rico 00726-0362 Telephone (787) 555-7755 Fax (787) 555-7756 E-Mail SmithWarehouse@gmail.com Table of Contents I. Table of Contents 2 II. Executive Summary 3 III. General Company Description 4 IV. Products and Services 5 V. Marketing Analysis 7 VI. Operational Plan 8 VII. Busisness Risk and Options 11 Executive Summary Thanks to the development of the web and its incremental use, Smith Warehouse has decided to create an online supermarket with delivery. “No waiting in line, no wasting of time”. Our business allows you to compare prices across the largest Grocery and Health & Beauty products in the PR. Visit our website; you're guaranteed to find the best prices, all the offers and the best value. General Company Description www.SmithWarehouse.com is a shopping website will serve as guide for the best offers and best buys for food prices. It will allow you to compare the value and prices of your entire cart, comparing with others retailers in the PR. It automatically checks what's in your basket and recommends swapping items for ones of better valued products. You can choose from five different departments: * Grocery * Produce * Dairy * Health & Beauty * Wines & Beers How much can you save? You can save up to 35% on the total of your shopping’s. Ways to Save * Personal Shopping Companion Bar - Get the best value for your cart...
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...products, including: nutritional supplements, personal care items, and organic produce” (UNFI, 2012, para. 1). UNFI started out as Mountain People’s Warehouse in 1976, when people started becoming interested in natural product. In 1996, Mountain People’s Warehouse and Cornucopia Natural Foods merged and formed United Natural Foods, Inc. Today the company employs 6,900 individuals throughout the United States and Canada. This paper is going to evaluate the best value discipline, generic and grand strategies, and the recommended strategy UNFI should implement in the organization. Best Value Discipline Value disciplines are strategies that center on delivering customer value through operational excellence, customer intimacy, and product leadership (Pearce & Robinson, 2011). Operational Excellence Operational excellence is the approach to the production and delivery of products and services. Using this approach the organization leads the industry in price and convenience by focusing on lean and efficient operations. Organizations using this approach work hard to minimize costs by reducing overhead costs, eliminating unneeded production steps, reducing transaction costs, and optimizing business processes (Pearce & Robinson, 2011). To implement this strategy organizations generally restructure their delivery processes and use information systems to focus on efficiency and low-cost transactions. Customer Intimacy Customer intimacy is a strategy in which the organization continuously...
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...whether this type of program is feasible in their environment and if it makes sense to continue with a JITD system. In order to look at these decisions we need to review some of the issues that JITD system was intended to overcome. Some of the issues that JITD was introduced to overcome are: 1. Demand Fluctuations – There is a high standard deviation of demand on the Barilla Dry products from week to week. (Exhibit 1) 2. Managing the Distribution System – The distribution system along the Barilla supply chain is fully autonomous, the distribution centers order based on their own agendas and pull inventory creating huge demands at times creating a bull whip effect which ultimately increases inventory throughout the supply chain. 3. Operational Inefficiencies – Although the supply chain would ultimately hold approximately 2 months of product Barilla was dealing with stock outs and changing...
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...SITUATION ANALYSIS EXTERNAL ANALYSIS Opportunities: • Margins are high in organic food industry as organic food consumers are not price sensitive. • Organic food market is expected to grow double in size in 4 years. ($6.5 billion in 1999 to $13.3 billion in 2003). • Yogurt consumer market base is growing as sales had grown at 3% through supermarket and 20% through natural food stores. • High future growth expected in Children multipacks market segment as it is growing at 12.5%. Threats: • Yogurt market is very concentrated as top two controlling over 50% of the market. • Yogurt market has a limited revenue generation potential through channels other than supermarkets. • It has high S, G & A and marketing expenses. INTERNAL ANALYSIS Strengths: • Natureview needless number of distribution centers as its yogurt has longer shelf life 50 days. • It has a Strong branding in market. • Natureview product is more attractive to consumers because its recipe uses natural ingredient and no artificial thickeners. • Company has creative low cost guerilla marketing. • Strong relationship with brokers. Weaknesses: • Natureview has a limited marketing budget. • Natureview depends heavily on brokers for its product promotion and distribution. • Company has limited resources and staff. KEY MARKETING ISSUE Natureview needs to attain highest possible valuation to find a new VC or position itself...
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...making takes place within the guidelines set by the strategic plan. Data and information Tactical information will be mostly internal with a few external sources being used. Internal information is likely to be function related: for example, how much ‘down time’ a production line must allocate for planned maintenance. Tactical information is used by middle management (employees) when managing or planning projects. The timescale is usually at least between 6 months and 5 years (depending on the scale of the strategic project). Circumstances vary but a small project may have a tactical timescale of between one and six months. Tactical plans have a medium level of detail and will be very specific; they deal with such matters as who is doing what and within what specific budgets and timescales. These plans have medium scope and will address details at the operational level. They will generally have specific objectives and be geared towards implementation by operational level employees. Operational information The lowest level is operational and operational planning takes place based on the tactical plans. The lowest level of management or workers in an organisation implements operational plans. These may be section leaders or foremen in a large organisation or workers such as shop assistants, waiting staff, and kitchen staff, etc., in smaller businesses where there is no supervisory layer. The timescale is usually very short, anything from immediately...
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...5.0 Risks evaluation 4 Competition 4 Reputation 4 Stock turnover and financial leverage 5 Quality assurance 6 Performance of employees 6 Payment system interruption 7 Supplier and natural disaster 7 6.0 Risk register 7 7.0 Risk treatment 9 Risk treatment schedule 9 Risk treatment action plans 10 8.0 Recommendations 11 9.0 Conclusion 12 10. References 13 1.0 Introduction According to AS/NZS ISO 31000:2009, risk management consists of 6 components which are establishing context, identifying risks, analyzing risks, evaluating risks, treating risks and monitoring and reviewing risks. It could help create and protect value, improve decision making and explicitly solve uncertainty. In this report, Woolworth Limited will be the business case to be discussed. The report will start with classifying, then analyzing and evaluating relevant risks, followed by a risk register, risk treatment plan as well as the treatment action plan. Recommendations and conclusion will also be given at the end. 2.0 Statement of case Woolworth Limited is an Australian corporation which was established in 1924 in Sydney. It is now one of the largest supermarket chains with more than 3,000 stores located in Australian and New Zealand. The services it provided include span food, general merchandise, petrol, liquor and home improvement. It has over 198,000 employees and thousands of business partners such as local farmers, producers and manufactures. The main competitor...
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...An analysis of the factors of successful implementation of customer relationship management in chain of supermarkets in the United Kingdom 1. Introduction Today, more and more companies find that cultivating customer loyalty is a key factor to achieve success. Customer relationship management (CRM) focuses on the relationship between customer and company. Due to this feature, many companies are trying to establish their own CRM system for helping them to connect new customers and boost old customers’ long-term loyalty. CRM systems include operations and analysis, and relationship marketing strategy and supporting, customer-centric business processes (Buttle 2004). With the development of information technology (IT), using CRM system is more convenient. It is considered as an important strategic compulsory (Coltman 2007), with investment predicting that global costing will increase on CRM system over the future (Gartner Group 2009). From a U.S. based survey, it was found by Goodhue et al. (2002) that a CRM system had already been established or was planned by 91 percent of companies. However, according to Rigby, the application of a CRM system is not very successful (Rigby et al. 2002).The main reason is that more than half of total companies consider CRM as a simple technology solution which aims to build a bridge among marketing, sales and service (Peppers and Rogers, 1999). A successful implementation should consist of different functional departments and be based on...
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...EXECUTIVE SUMMARY: FreshDirect is part of this online supermarket chain that has proven to be disappointing and costly for some organisations that have entered the market. However, FreshDirect was launched in July 2001 with the view that consumers were after fresh products, at low prices, that could be delivered straight to there doors at convenient times. They have proven to the industry that their strategies and philosophy’s have led to success and consumer based growth within the industry. The analysis of the organisations internal environment through such tools as the value chain and the resource based analysis, has demonstrated some areas where they create value and more importantly, a competitive advantage. It creates its value through certain primary activities like their operations, marketing and sales, outbound logistics and its services. Additionally, they create a competitive advantage through such resources as financial and physical resources and also some intangible resources like the knowledge and skills of the human capital. The analysis tools that are used to examine the external environment of FreshDirect are the theories of the general environment and the five forces model identified by Michael E Porter. These tools analyse the external influences on the industry and analyse the organisations competitive environment. This is a great tool to establish where exactly FreshDirect fit in the ever changing industry. FreshDirect’s business – level strategy...
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...the fax number] [Pick the date] Hashir Khan Hashir Khan Contents Introduction 3 Information 3 Written information 3 Images 3 Verbal Information 3 Multimedia information 3 Diagrammatical (Flowchart) information 3 Symbolic information 3 Statistical information 3 Data 4 Information VS Data 4 Quantitative Data 4 Qualitative Data 4 Quantitative Data Vs Qualitative Data 4 Primary Data 4 Secondary Data 4 Primary Vs Secondary sources of information 4 Internal Information 4 External Information 4 Internal vs. External Information 4 Purpose of information 5 Operational support 5 Analysis 5 Decision making 5 Marketing and sales 5 Communication 5 Flow 5 Analysis of Information 6 Decision Making 6 Gaining Advantage 6 Sources of Information 7 Sales department 7 Finance 7 Marketing 7 Operational support 7 Production 7 Human resources 7 Research and Development 7 Administration 7 Purchasing 7 Bibliography 8 Introduction This report is about the different departments within a business and describes what each department’s role is within an organisation. This report also explains the different types of information and shows how each department within an organisation uses information to help with its role for the business. Information Information is data that has been processed in a way so that it can be meaningful towards anyone who receives it. Information is usually accurate and specific...
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...EXECUTIVE SUMMARY Barilla SpA, world’s largest manufacturer of pasta based in Italy is experiencing extreme demand variability resulting to operational inefficiency and increased cost. To combat the key issues stated my decision is to implement the Just In Time Distribution (JITD). This new system, contrary to current system Barilla has will eliminate Bullwhip effect and stock outs by having centralized information, there will be data transparency between Barilla and distributors. Distributors will provide actual sales data which will be the basis of forecasting and production thus increasing in efficiency in operation and alleviating stock out among distributors. JITD will lead to improved supplier-customer relationship which in the long run can be perceived as a win-win situation. Internal resistance coming from Sales and Marketing will be resolved by involving the top management and by presenting the benefits of the JITD in figures and by emphasizing that role of Sales team in JITD is of paramount to the implementation. External resistance will be combated by thorough discussion presenting the long term benefits of all parties involved. Implementation of JITD as soon as possible will position Barilla on even stronger pasta producer and will potentially increase growth rate of the company resulting from increased business efficiencies and reduced cost. Barilla can have a pilot run on the DO (Distribuzione Organizzata) where sales representatives functions are dominant, sales...
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...* APP update for ALDI * ` * Executive Summary This report involves how information system solves the issues experienced by a leading global supermarket chain and how the proposed plan will be enforced its targets of capturing more market shares and increasing company’s profits. Firstly, our team will describe the main problems to be confronted by ALDI. Then the goals and objectives of the project will be clarified, and the crucial factor for business future development is also listed. The following sector offers a full view of the business case. Specifically, this part contains the reasons and motivations for exploiting the new project, and the business case organizer. Additionally, the relevant environment conditions are described from several aspects in detail. Meanwhile, the current situation and opportunities are analyzed via SWOT model. After that a detailed description of assumption and obstacles about present condition and future projects is shown. Next, we provide two feasible options for ALDI, and we adopts several elements and methods to weigh both options. Then a constructive and enforceable recommendation and opinion is given through previous analysis. Finally, the implementation strategy of project will be identified briefly. * 1. Introduction Nowadays, online shopping in brick-and-mortar stores is a common consumer practice. Mobile devices, especially smart phones, have become a key tool for web shoppers (Turban, Volonino and R. Wood...
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