...Welcome to OPERATIONS MANAGEMENT Operations Management is important, exciting, challenging, and everywhere your look! Important, because it’s concerned with creating all of the products and services upon which we depend. Exciting, because it’s at the centre of so many of the changes affecting the world of business. Challenging, because the solutions that we find need to work globally and responsibly within society and the environment. And everywhere, because every service and product that you use – the cereal you eat at breakfast, the chair you sit on, and the radio station you listen to while you eat – is the result of an operation or process. Our aim in writing Operations Management is to give you a comprehensive understanding of the issues and techniques of operations management, and to help you get a great final result in your course. Here’s how you might make the most of the text: ● Get ahead with the latest developments – from the up-to-the-minute Operations in practice features in every chapter to the focus on corporate social responsibility in the final chapter – these put you at the cutting edge. ● Use the Worked examples and Problems and applications to improve your use of key quantitative and qualitative techniques, and work your way to better grades in your assignments and exams. ● Follow up on the recommended readings at the end of each chapter. They’re specially selected to enhance your learning and give you an edge in your course...
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...Programme OPERATIONS MANAGEMENT ASSIGNMENT OCTOBER 2010 – SEPTEMBER 2011 Sections: Page 1 Course Overview 2 2 Assignment topics 4 3 Writing up your assignment (Individual or Group) 7 4 Guide to approaching case studies 12 Class title Operations Management Credits 10 Class aims Operations Management refers to those activities which are more or less directly concerned with the creation and delivery of goods and services. The course is intended to give you a theoretical framework for thinking about operations in both manufacturing and service contexts and to describe some practical applications of operations management. In the course we will address key aspects of design, planning and control of operations systems, and to provide an understanding of the operations function in a global context. Learning outcomes Subject specific knowledge and skills including: • Understand the history of Operations Management as a subject and consider the challenges facing Operations in future with particular reference to service operations, value adding and sustainable competition. • Understand the need for an Operations Strategy to operate with a Business Strategy • Describe Operational strategies in terms of Fit, Sustainability and Risk • Assess the choices and trade-offs inherent in developing an operations strategy (assessment of alternative strategies) • Describe the nature of operations as an...
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...Executive Summary Greg Hunter OPS/571 05/05/2014 Dr. Raymond House Jr. Executive Summary I’ve selected food services and cars for a suitable process and product design approaches. In order to manage services and deliver on-site services, there are three types of contrasting approaches which include product line approach, self-service approach, and the personal attention approach. Cars are a way of life these days without them our way of life cannot exist. The main focal point in this industry is the result. A car company must produce a quality product that fits the end-user's taste. The three main line item approaches I will discuss will be the job process, batch production, and assembly line. All are a part of the manufacturing of cars. Process Design Matrix Self-service Approach The self-service approach is more consumers driven. The efficiency of this service process can be enhanced E-tickets, Automatic teller machines, company websites which these are just some of the approaches that shift the burden to the consumer (Larson & Gray, 2006). This design approach will also be supportive of the food company, in terms of offering good quality of products to the customers as well as reducing time of service delivery (Chase, 2006). For the reason, due to self-service approach the company will be able to focus on the delivery of effective and efficient services in a less period. Product Line Approach The main focus of this approach is on the efficient...
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...Executive Summary ISCOM/471 December 9, 2013 Jose Aguaylo Executive Summary Introduction Capacity Management. This is a strategically important aspect of operations management for any organization, particularly those engaged in the fabrication and distribution of a product such as Starbucks. Capacity management refers to the design and control of an organization’s processes such that it can meet demand in a timely manner. Capacity management includes proper sizing and allocation of resources including workers, raw materials, inventory, equipment, space, and technology. Inefficient capacity management can have substantial impact on a business, either because it will not be able to meet demand, or because there would be too much idle inventory, raw materials and other resources. Effective capacity management requires good demand forecasting for proper planning on the aggregate (Chase, Jacobs, & Aquilano, 2006). In the case of the new Starbucks yogurt and ice cream products, the company needs good forecasting on daily, weekly and seasonal demand for these products. Each store needs to be supplied with the required equipment and receive sufficient raw materials to meet daily demand. Just-In-Time. Just-in-time (JIT) is a production model to meet demand without incurring in unnecessary surplus or inventory build-up. The purpose of JIT is to reduce the expense associated with excess inventories and overproduction. JIT requires a predictable forecast of product...
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...Student Intake Operations Management Operations Management – Critical Evaluation of Relevant Issues Report 4000- 4500 words 50% Feedback Date Issued by (Assessor) Internal Verifier Plagiarism S M A Hashmi When submitting work for assessment, students should be aware of the LSBF guidance and regulations in concerning plagiarism. All submissions should be your own, original work. You must submit an electronic copy of your work. Your submission will be electronically checked. The Harvard Referencing System must be used. The Wikipedia website must not be referenced in your work. Harvard Referencing Scenario To use operations as a competitive weapon, organisations must use its resources effectively, in a way that satisfies its customers. Operations Management is said to be common responsibility of all managers irrespective of which function they are in. A manager needs to be aware of the overall operations of the organisation to contribute well to end to end process/processes. Your Task This assignment requires you to write a report on the operations management of a chosen organisation (preferably a medium sized firm). In the report you must: a) Identify the overall input, transformation and output operations of the firm b) Identify those major operation areas that are critical to the competitive advantage of the chosen organisation c) Critically evaluate the performance of each identified area while using the appropriate concepts (capacity planning, inventory management, supply chain...
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...8.4 Introduction Objectives Production management Product design Design of production system 8.4.1 Types of production system 8.5 Manufacturing process 8.5.1 Types of manufacturing process 8.5.2 Factors affecting the choice of manufacturing process 8.6 Production planning and control 8.6.1 Benefits to small entrepreneur 8.6.2 Steps of production planning and control 8.7 Summary 8.8 Glossary 8.9 Self-Assessment Questions 8.10 Further Readings 8.0 INTRODUCTION After taking decisions about the type of business, its location, layout etc. the entrepreneur steps into the shoe of production manager and attempts to apply managerial principles to the production function in an enterprise. Production is a process whereby raw material is converted into semi finished products and thereby adds to the value of utility of products, which can be measured as the difference between the value of inputs and value of outputs. Production function encompasses the activities of procurement, allocation and utilization of resources. The main objective of production function is to produce the goods and services demanded by the customers in the most efficient and economical way. Therefore efficient management of the production function is of utmost importance in order to achieve this objective. 114 8.1 OBJECTIVES After studying this lesson, you should be able to • • • • • • • Describe the production function and its component Define production management Analyze various factors, which are crucial...
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...PYRSOS CHARCOAL BUSINESS By George P Athinis Table of Contents Introduction 2 Transformation Process 2 2.1 Inputs 3 2.2 Process 3 2.3 Outputs 4 Quality Management 5 3.1 Total Quality Management 6 3.1.1 Meets the needs and customers expectations 7 3.1.2 Covers all parts of the organization 7 3.1.3 Every person in the organization contributes to quality7 3.1.4 All cost of quality are considered 7 Conclusion 8 References 10 ------------------------------------------------- Summary ------------------------------------------------- This paper will examine the quality management of PYRSOS ltd, Charcoal operation company. Following a brief overview of the company’s objectives and the transformation process taking place between the inputs and outputs, the quality management of the company will be analyzed regarding the constraints involved, equipment effectiveness, forecasting techniques and quality management plans by applying relevant academic theory. 1.0 Introduction “KRONOS PRESS DISTRIBUTION AGENCY” and PYRSOS LTD Kronos Press Agency PLC LTD, is the market leader in Cyprus in press distribution. The company was established since 1986 as a private enterprise. The mission of the company was to distribute the press to every spot in the island of Cyprus, in the most cost and time efficient way, with respect to the publisher, the kiosk and the readers. Kiosks had always been...
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...Respondents According to Years in Operations 27 2 Frequency of Respondents According to Forms of Ownership 28 3 Frequency of Respondents According to Educational Attainment 28 4 Frequency of Respondents According to Number of Employees 29 5 Management of Raw Materials 29 6 Management of Finished Goods 30 7 Controlling the Quality of Raw Materials 32 8 Cost Control Strategies 33 9 Effectiveness of Cost Control Strategies 35 10 Using Budget as a Cost Control Strategies 35 11 Managing the Quality of Products 36 12 Meeting Customer’s Expectation 38 13 Standards in Meeting Quality 38 14 Ensuring Smooth Production Process 40 15 Supervision of the Production Process 42 16 Criteria in Hiring Workers 43 17 Assessing the Skill of Workers 44 18 Evaluating Performance of Workers 44 19 Importance of Skills 45 20 Motivating and Training Workers 46 21 Problems Encountered 48 CHAPTER I THE PROBLEM AND ITS BACKGROUND Rationale Operations management is a vital part of every organization (Chen et al, 2012). Every kind of business, whether it is purely service, a business merchandise, or a manufacturing needs people who have practical knowledge of how to manage and handle its operations efficiently and effectively. The proper management, design and improvement of...
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... Analysis of Companies, Select a Company Introduction of Client Company (Super Bank) Client Company is a financial institute named as Super Bank which serves their customers on daily basis via several nationwide branches and their ATMs accordingly. As discussed in last assignment, the current data service provider’s poor performance is badly affecting the company business and so an initiative has been taken to introduce a new service provider for smooth and seamless operation of Super Bank. Super bank has currently 100 nationwide branches and 50 ATMs and their Head office is located in Lahore. Following are some of the departments which are included in the completion of their new project, as they have to search a service provider that has to satisfy their specifications. 1. Network Support Department (NSD) This department includes the professional network Engineers which are monitoring the network of all the branches with Head Office. Link of each branch is monitored via NMS (Network Management System) ORION. Department contains a Head of Department, Manager Networks, an Assistant Manager Networks and Network engineers. So this team has to be familiar with the new data services provided by a provider and their devices which will be placed in each branch. 2. System Support Department (SSD) System engineers in this department are responsible for overall maintenance of the internal network of each branch i.e LAN side. They are divided among regions and require...
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...IM56 Managing International Operations Juliana Hsuan (Mikkola), Ph.D. Professor Dept. of Operations Management (PEØ) Lecture 1 30.01.2014 Today’s Topics Introduction to Operations Management Course outline Exam The role of OM The objectives of OM IM56_2014_JH 2 Why Operations Management? OM is important – It is concerned with creating products and services upon which we all depend OM is exciting – It is at the center of so many changes affecting the business world OM is challenging – Promoting the creativity which will allow organizations to respond to so many changes is becoming the prime task of operations managers IM56_2014_JH 3 Content The concepts global operations management Structuring global operations process networks (= supply/demand chains) Design of inter-organizational relationships and business processes Operations management information systems Operations philosophies (JIT, TQM, BPR) Product Design Project Management Performance measurement of OM 4 IM56_2014_JH Course Material Paton, S., Clegg, B., Hsuan, J. and Pilkington, A. (2011) Operations Management. 1st Edition. McGraw-Hill. & Additional literature IM56_2014_JH 5 Synopsis-exam ... What does CBSstudy handbook say to that. The synopsis exam is a form of oral defense. At the exam, the student must demonstrate a comprehensive knowledge and understanding of topics, theories, methods and models that...
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...Production and Operations Management –MGT613 INTRODUCTION TO PRODUCTION AND OPERATIONS MANAGEMENT VU Lesson 01 POMA Previously called Production Management Then Production and Operations Management Often called Operations Management Should not be confused with Operations Research or Production Management which are the domain of Mechanical and Industrial Engineering. THE COURSE CONTENT Tentative Course Content Units of Learning wise Unit I ( Introduction and Productivity, Strategy and Competitiveness) Unit II ( Forecasting) Unit III ( Design of Production Systems) Unit III ( Quality) Unit V ( Operating and Controlling the System) Tentative Course Content Lecture wise Unit I ( 5 Lectures) Unit II (3 Lectures) Unit III ( 12 Lectures) Unit III ( 10 Lectures) Unit V ( 15 Lectures) History of Management Frederick Taylor and Gilbreths (Lillian and Frank Gilbreth) are pioneers of transforming management to scientific domain. Borrows a lot of information from Engineering and Management to give an overall bigger picture of operating and managing any organization. Difference between Operations Management and Research OR relies on mathematical modeling and OM relies on practical scenarios/industrial cases. OR domain and tool of Engineers while OM is considered to be one of the critical tools of Managers. OR considered more powerful to improve the whole system where as OM can be applied to a part of the system. OR relies on mathematical modeling while OM relies on practical scenarios/industrial...
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...Fundamental of Operation Management 1 1 FUNDAMENTAL OF OPERATION MANAGEMENT 2 Operation Management OVERVIEW What you will learn in this unit: what is operations management? operations management heritage. the roles of operation managers. the function of operations within the organisation. service operations management. manufacturing operations management. Fundamental of Operation Management 3 1.0 INTRODUCTION Operations Management is the science of managing and integrating different form of resources and transform it into service delivery or a product. It involves three core functions of an organisation, basically: finance, operation and marketing. Operations Management heritage was developed from the practice of production management and it encompasses the full spectrum of managerial roles and responsibilities. Both manufacturing and service based operations management has two set of distinct characteristics. 4 Operation Management 1.1 WHAT IS OPERATIONS MANAGEMENT? Operations Management is a set of activities that create value in the forms of goods and services by transforming input into outputs. The types of activities carry out would depend on the nature of the organisation and their business focus. For example a manufacturer’s key focus is to generate output of physical goods, which requires the utilisation of raw material, labour, machinery and management capabilities in order to create an economic value. The key word in understanding...
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...2014 Module: Service Operations Management Tutor: Martin Beckinsale Acknowledgments The author would like to express appreciation to his tutor Martin Beckinsale for valuable, constructive critique and support during writing this report. Special thanks to Xinzhu Hu for her valuable ideas and comments during the writing progress. Besides, the author would like to take this opportunity to thanks George Kokkinidis and Martin Beckinsale’s passionate lectures. In addition, the author would like to thank the Kimberlin Library for the empirical data. I Summary The rapid development of supermarket industry resulted in fierce competitiveness among various companies. Therefore plenty of companies began to realise the significance of service and have launched a variety of innovative service models in order to gain a competitive advantage in the era of service-oriented. This report started from theories of service concept and service operation management and analysed the supply chain and customer order system of Waitrose, a UK supermarket. This report is aimed at building a new and deeper awareness of customers to Waitrose and help its operation management to be more advanced, more completed and more professional. After researching and analysing, the author found that Waitrose owns a mature and profound supply chain of pig meat. However, Waitrose relies too heavily on its own brands. Key Words: Supermarket, Service concept, Service operation management, Waitrose, supply...
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...Cellular Layout Betty Ward Liberty University Operation Management Busi 411-D03 Professor Wagner April 6, 2015 Cellular Layout Definition Cellular production or cellular manufacturing is a lean method process, which eliminates set-up and unneeded cost. This is accomplished by using cells, group of team members, workstations, or equipment to produce similar products or services. The concept of cellular design is the use of group technology, placing people, tools and machines so that there is little change in processing or setup ("Cellular manufacturing," n.d.). Summary Cellular production or manufacturing is a layout design that enables companies to minimize waste, while providing a smooth workflow, with minimal transport or delay. Additional benefits of cellular production include reduced work in progress; reduce space requirements, and improvement in quality and productivity (Stevenson, 2015, p. 256). The article, “Integrating Cell Formation with Cellular Layout and Operation Scheduling” is an investigation into designing a cellular system. The research is on two mathematical proposed models. In the first model is an integration of cellular layout (CL) problem with cell formation (CF) problem to determine the optimal configuration of machine and cell layout to minimize movement cost. The second model included in the integration of the cellular layout (CL) and cell formation (CF) problems, with the cellular scheduling (CS) to minimize the completion time...
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...Nova Southeastern University Wayne Huizenga Graduate School of Business & Entrepreneurship Assignment for Course: (OPS 5095 - Service Operations Management (Day) Submitted to: (Professor Thomas E Griffin) Submitted by: (Stevenson Saby, Kristopher Thomas, Echo Dong, & Momoco Xie) (ss3304@nova.edu) (Cell 561-386-0597) Date of Submission: August 6, 2014 Title of Assignment: CASE STUDY SUNSET GRILL CERTIFICATION OF AUTHORSHIP: We certify that we are the authors of this paper and that any assistance we received in its preparation is fully acknowledge and disclosed in the paper. We have also cited any sources from which we used data, ideas of words, whether quoted directly or paraphrased. We also certify that this paper was prepared by us specifically for this course. Student Signature: Stevenson Saby, Kristopher Thomas, Echo Dong, & Momoco Xie ******************************************* Instructor’s Grade on Assignment: Instructor’s Comments: Executive Summary This paper recognizes the reasons why Sunset Grill is not working at its maximum capacity, thus minimizing its revenues. This paper evaluates what makes Sunset Grill at Blue Mountain an alluring establishment while likewise illustrating means in which it can augment its operational potential. The paper will demonstrate how the restaurant is missing the mark regarding its revenue potential for reasons identifying...
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