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Patient Centred Care

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Submitted By clarabell
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This essay aims to describe briefly what is meant by patient-centred care. It will also focus and expand on two key aspects of patient dignity - making choices and confidentiality. Patient-centred care (PCC) is an extensively used model in the current healthcare system (Pelzang 2010:12). PCC is interpreted as looking at the whole person and considering their individual values and needs in relation to their healthcare. By implementing a PCC approach it ensures that the person is at the very centre of any plans that are made and has a dynamic role in the decision making process (Pelzang 2010:12).

Service users of NHS Scotland are no longer being looked upon as being inactive receivers of care and are invited to have more involvement in the decision making. The Healthcare Quality Strategy for NHS Scotland was launched in May 2010 and one of the three Quality Ambitions is person-centred care:- “ mutually beneficial partnerships between patients, their families, and those delivering the healthcare services which respect needs and values, and which demonstrates compassion, continuity, clear communication and shared decision- making” (NHS Scotland healthcare quality strategy 2010). It is evident from the above aim that shared decision making plays a significant part within the patient-centeredness approach that is emphasized continuously within NHS Scotland at present.
By encouraging a more active patient role in making decisions it is said to have a positive impact and improve the relationships between patients and healthcare professionals. It is claimed to appoint the patient, provide command over care and help to uphold autonomy (Bentley and Fletcher 2007:12).
The Nurse plays a vital role in encouraging shared decision making, this is featured in various codes of practice and protocols. It is stated within the Nursing and midwifery (NMC) Code of conduct

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