...communication to your career and to the companies where you will work? A) Communication is important for most jobs, except technical jobs such as engineering or finance. B) The higher you rise in your organization, the more time you spend using the technical skills of your profession, and the less time you spend communicating. C) Good communicators are generally more difficult to find than good accountants, good engineers, or good attorneys. D) Good communication has not been linked to financial advantages for companies. E) Communication is important for most jobs, unless you are an entrepreneur. Answer: C Explanation: C) The world is full of good marketing strategists, good accountants, good engineers, and good attorneys—but it is not full of good communicators. Acquiring good communication skills will provide you with an opportunity to stand out from your competition in the job market. Classification: Conceptual AACSB: Communication Abilities LO: 1 Difficulty: Easy Learning Outcome: Describe best practices in team and interpersonal communication 2) Which of the following is true about the importance of effective communication to your career and to the companies where you will work? A) Communication is important for most jobs, except technical jobs such as engineering or finance. B) The higher you rise in your organization, the less time you spend using the technical skills of your profession, and the more time you spend communicating. C) Good communicators...
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...CHAPTER 1: OPERATIONS AND PRODUCTIVITY TRUE/FALSE 1. Some of the operations-related activities of Hard Rock Café include designing meals and analyzing them for ingredient cost and labor requirements. True (Global company profile, easy) 2. The production process at Hard Rock Café is limited to meal preparation and serving customers. False (Global company profile, easy) 3. All organizations, including service firms such as banks and hospitals, have a production function. True (What is operations management? moderate) 4. Operations management is the set of activities that create value in the form of goods and services by transforming inputs into outputs. True (What is operations management? easy) 5. An example of a "hidden" production function is money transfers at banks. True (What is operations management? moderate) 6. One reason to study operations management is to learn how people organize themselves for productive enterprise. True (Why study OM, easy) 7. The operations manager performs the management activities of planning, organizing, staffing, leading, and controlling of the OM function. True (What operations managers do, easy) 8. "How much inventory of this item should we have?" is within the critical decision area of managing quality. False (What operations managers do, easy) 9. In order to have a career in operations management, one must have a degree in statistics or quantitative methods. False (What operations managers do, easy)...
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...Pasay City Challenges of Airport Employees in Communicating to Mute and Deaf Passengers A Study on the Challenges of Airport Employees in Communicating Mute and Deaf Passengers Submitted By: Dela Vega, Joaquin Jr. M AB- 3-1 Submitted to: Professor Ivan Mascardo August 28, 2015 Chapter 1 1.1 Introduction In 1951, ICAO announced that English will be the compulsory language used for the international aviation. (Varavudhi, 2009). Such requirements would improve communication, coordination, and performance of the required safety and related duties of airport employees. “Communication is the exchange and flow of information and thoughts from one person to another; it involves a sender transmitting a thought, information, or feeling to a receiver. Communication includes writing and talking, as well as nonverbal communication (such as facial expressions, body language, or gestures), visual communication (the use of images or pictures, such as painting, photography, video or film) and electronic communication (telephone calls, electronic mail, - cable television, or satellite broadcasts).(Mallett-Hamer, 2005, p.1). A successful communication demand same basic ability of sender and receiver. Here ideas are delivered, which received and an immediate feedback generated” (kabir, n.d. p.1) People who are deaf and mute may have challenges communicating with others via spoken words and may have challenges being aware of audio...
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...stressful are called benign job demands B. Types of Stressors 1. Work Hindrance Stressors – work-related stressors that people perceive as hindering their progress toward goals a. Role conflict – conflicting expectations that other people have of us b. Role ambiguity – lack of information regarding what needs to be done in a role c. Role overload – when the number of roles a person holds is so high that some of the roles are performed less effectively, or not at all d. Daily hassles – relatively minor day-to-day demands that get in the way of accomplishing what we want to do 2. Work Challenge Stressors – work-related stressors that can lead toward development and growth a. Time pressure – the sense that you don’t have enough time to do what needs to be done b. Work complexity – the degree to which the requirements of the work tax or exceed the capabilities of the person doing the work c. Work responsibility – the nature of the obligations a person has to others 3. Non-Work Hindrance Stressors – non-work-related stressors that hinder progress toward goals a. Work-family conflict – when the demands of the family role hinder the demands of the work role and vice-versa b. Negative life events – specific life events, such as the death of a spouse, that are perceived as stressful c. Financial uncertainty – a general uncertainty about loss of livelihood, savings, or the ability to pay expenses 4. Non-Work Challenge Stressors – non-work-related stressors...
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...MOSES P. HARRIS ASSOCIATION IN THE AMERICAS, INC. National Elections Commission (NECOM) ‘12 131 Church Road, North Wales, PA. 19454 (267)4745207 (484)6209327 (253)4869348 (502)9637114 (484)3211533 (515)2695212 ayallah@aol.com[->0] – jackson_pyne1968@yahoo.com[->1] - akderricks@thelucf.org[->2] - NATIONAL ELECTION COMMISSION 2012 Alex Yallah - Chairman Jackson Pyne – Co-Chairan Anthony Derrick – Secretary Felecia Davis – Member Tuah S. Kollie - Member Alfred Nyonee – Member MEMORANDUM -2 TO: The Entire Membership of the Moses P. Harris Association in the Americas Incorporated From: National Elections Commission 2012 RE: NECOM ’12 - GUIDELINES Date: June 2, 2012 Heartfelt salutations to all members of Moses P. Harris Association in the Americas Inc. In Line with the mandate given to the National Elections Commission 2012 herein referred to as NECOM ‘12; the below elections guidelines have been established for the sole purpose of peaceful and fair conduct of the forthcoming National General Elections of MPHAA, Inc. SECTION 1: RIGHT TO VOTE Pact 1: Every member of MPHAA, Inc. who is at least 18 years old and not delinquent in his/her membership dues shall have the right to cast a vote in the July 15, 2012 National General Elections. However, only members whose names appear on the FINAL VOTER's Registry shall be eligible to vote on Elections Day. Pact 2: In order to cast a vote on Sunday – July 15, 2012, all qualified voters shall on Elections Day present, his/her State...
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...ing manualTHE NLP PROFESSIONAL PRACTITIONER MANUAL Official Certification Manual Updated with the most recent NLP developments and techniques By Dr Marco Paret & Matt Traverso 2008 Dr Marco Paret & Matt Traverso – Copyleft Licence 1 Table of Contents THE NLP PROFESSIONAL PRACTITIONER MANUAL .............................. 1 Neurological Levels.............................................................................. 4 A Model of Communication and Personality ......................................... 5 Deletion ............................................................................................. 6 Distortion ........................................................................................... 6 Generalisation ..................................................................................... 6 Meta-programs ................................................................................... 6 Values ............................................................................................... 7 Beliefs................................................................................................ 7 Memories ........................................................................................... 7 Decisions............................................................................................ 7 Representational Systems ................................................................... 8 Lead & Primary Systems ..........................
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...opportunities Introduction 1. the definition of globalization 2. challenges： a. To a single person, affecting the standards of life styles b. To a company, skilled workers moved away c. To a country, transforming the traditional agricultural communities as well as polluting environment 3. opportunities: a. grasping information by global networks, b. running companies with different ideas, c. enlarging the market as well as improving the economics, meanwhile, decreasing the conflicts. Body A. challenges affecting the standard of living styles What is more, Environment has been contaminated since a. spread human, animal and plant diseases. (People have to suffer several kinds of diseases like AIDS, SARAS and bird flu.) b. the gap between rich and poor c. trade liberalization transforms traditional agricultural communities B. Though (globalization produces a few kinds of challenges for us to overcome, it provides us various opportunities to get greater progress that we never had before.) (connective sentence) C. The first opportunity, global mass media (is we are able to read, listen or look the information simultaneously since the global mass media benefits the whole world.) a. (Net covers the world village that we can) share the products, literature and thoughts (with each other, meanwhile, we can)receive the information (we wanted.) b. (Without traveling, we have more opportunities to) know the different culture...
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...Title: The Most Important Public Health Challenge Angelique David The Most Important Public Health Challenge Introduction Public health is the branch of science that deals with disease prevention, promotion of health living and the prolonging of life. Practitioners in this field achieve this feat by bringing on board stakeholders that include private and public organizations, communities and individuals. Public health concerns itself with tackling threats facing the health of its various stakeholders. The main objective of public health intervention is to better the health of individuals through treating and preventing diseases and other health related conditions (Turnock, 2012). This paper will address the most pressing public health challenge and move to an intervention system that can be used to tackle the challenge. Obesity is one of the greatest challenges that the public health continues to contend with in this modern times. This challenge has imparted negative health consequences and high costs to the society as a whole. Obesity is a health condition whose main feature is the accumulation of excess body fat in a patient’s body. This condition comes about from the sustenance of adiposity which occurs when energy intake exceeds energy expenditure. A person is considered obese when his BMI exceeds 29...
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...Balloon Juggle & Sort Challenge participants to keep all balloons (1+ per person) in the air. This gets the group moving and cooperating. Once they've got the hang of it, make it harder by adding in more balloons or placing restrictions e.g., no hands to keep balloons up. Ask participants to keep juggling the balloons, but to sort them into colors (works best with large groups). Materials MINE Rope or orange ribbon to mark the boundaries. Cones or other random toys/objects to be obstacles. A few squeaky toys. Blindfolds [edit] Set Up Outline an hourglass type shape about 10-15ft long, with straight lines on ends to serve as “start” and “end” lines, and a narrow part about center. Randomly place cones or toys around in the hour glass to serve as obstacles. (Note in placing objects, go back to the end and make sure there is not easy straight path through from start to finish) Line the narrow center with cones/objects (so everyone must cross over). Leave 3 squeaky toys in there as well. [edit] Directions The object is to get the entire team from the “start” to the “finish” going through the minefield. Everyone must go through. While participants are in the minefield, they must be blindfolded. If a participant steps on a “mine” or on or outside the boundary line, he or she is frozen. Someone else in the field may unfreeze that person by stepping on a squeaky toy. (Participants may unfreeze more than one person, but one person may not “hover” at a squeaky toy. Teammates...
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...Congruence between Sector Challenge and Service Organization Capacity Khathutshelo A. Tshikolomoa Azwihangwisi E. Nesamvunia Sue Walkerb Aldo Stroebela Izak Groenewalda a Centre for Sustainable Agriculture University of the Free State Bloemfontein, 9300 South Africa. b Department of Soil Crop and Climate Sciences University of the Free State Bloemfontein, 9300 South Africa. Abstract The study highlightedchallenges affecting the water sector in Limpopo Province, identified water service organisations (WSOs), assessedthe degree of congruence between the challenges and capacities of WSOs, and finally proposeda water management decision model for the area. Water challenges were (a) scarce resource availability and inadequate storage, (b) some dam never filling up, (c) poor resource knowledge of water managers, (d) lack of stakeholder participation in resource decision making, and (e) poor allocations to rural communities. The main WSOs were Department of Water Affairs-DWA (congruence rating=2.00) and water service authorities (WSAs), namely: Mopani District Municipality-MDM (congruence rating=2.15), Vhembe District Municipality-VDM (2.15) and Polokwane Local Municipality-PLM (2.15). The degree of congruence was high (2.75) between challenges and strategies, moderate (2.45) between strategies and tasks and low between allocation and use of human resources (1.50), making it the most significant constraint to WSOs addressing water challenges. Key words:Congruence...
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...development of Ghana and her economy. However, tax evasion which is the wilful and deliberate violation of the law in order to escape payment of tax, posses a big threat to income taxation in Ghana as it reduces tax revenue to the Government, thereby hampering economic growth and development. However, this research was undertaken to help increase revenue generated from income tax to the government, by pointing out the challenges faced by tax officials in discharging their lawful duties. Various challenges such as tax evasion on the part of the income taxpayers drastically reduce income tax revenue to the government. This has been a big problem for decades and needs to be properly addressed. 1.1 BACKGROUND OF THE STUDY AND PROFILE OF THE ORGANIZATION After a thorough research on the revenue structure of Ghana, it became evident that revenue from tax was a big source of income to the government of Ghana, and needed much attention because; taxation in Ghana like most West African Countries faced numerous challenges such as Tax Evasion (which is the biggest challenge of Taxation). The main reason for initiating this project is to research on the various weaknesses of tax administration in Ghana, throw more light on the weaknesses, and proffer solutions as well as recommendations for government agencies to deliberate...
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...Chapter 4 A. Work Design Framework a. Organizations are moving away from organization structures built around particular jobs to a setting in which a person’s work is defined in terms of what needs to be done. B. How Information Technology Changes the Nature of Work a. IT has created more types of works b. IT Employment at an all time high c. Supported new ways to manage people C. Changing the way work is Done a. Many traditional jobs are now done by computers b. Jobs once done by art and skill are often greatly changed by the introduction of Its c. Introduction of IT into an organization can greatly change the day-to-day tasks performed by its employees. d. Crowdsourcing is now possible at a very low cost e. Few staff are engaged in order entry any longer f. Sometimes people can perform more strategic tasks g. Sometimes IT disconnects us from the tasks h. Zuboff provides an example of disconnection from the task at a paper mill where the masters could no longer smell and squeeze pulp to make sure of the chlorine content i. Skills of salespeople have turned from order takers and stock counters to marketing consultants. D. Changing Communication Patterns a. More asynchronous and more irregular b. Social networking has provided new opportunities for customer interaction c. Collaboration allows a firm to look big with new tools d. IT is changing the communication patterns of employees. i. Many truck drivers do not interact with others in their organization...
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...contract. This case is a(n): a. equitable action b. criminal proceeding c. civil lawsuit d. public law case 2. The highest source of law in the United States is: a. an executive order of the president b. an interstate compact c. the Unites States Constitution d. a state constitution 3. The ____________ is composed of a distinguished group of lawyers, judges and law teachers who have assumed the task of preparing “an orderly restatement of the general common law of the United States.” a. New York City Bar b. American Law Institute c. U.S. Supreme Court d. National Reporter System 4. Which of the following is NOT considered to be an equitable remedy? a. specific performance b. injunction c. reformation d. money damages 5. The person who files or commences a civil suit is the: a. plaintiff b. defendant c. prosecuting attorney d. attorney general 6. Larry is called for jury duty and is selected for possible service on a jury. However, when he is questioned by the defendant’s attorney during voir dire, he admits that he thinks the defendant is guilty based on news reports that he saw on the local television news. The defendant asks the judge to excuse Larry from serving on the jury and the judge agrees. a. This is a valid challenge for cause. b. This is a valid peremptory challenge. c. This is not a valid challenge of any type. d. The plaintiff’s attorney can have...
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...within organizations; its purpose is to apply such knowledge toward improving an organization’s effectiveness. B. Challenges in the Canadian Workplace Page 6 Challenges at the Individual Level 1. Individual Differences 2. Job Satisfaction 3. Motivation 4. Empowerment 5. Behaving Ethically Challenges at the Group Level 1. Working With Others 2. Workforce Diversity Challenges at the Organizational Level o Improving Customer Service o Stimulating Innovation and Change o The Use of Temporary (Contingent) Employees o Improving Quality and Productivity o Developing Effective Employees o Helping Employees with Work-Life Balance o Creating a Positive Work Environment o Responding to Globalization Chapter 2 A. Perception Page 38 What is Perception? • The process by which individuals organize and interpret their impressions to give meaning to their environment. Why is it important? • Because behaviour is based on perception of what reality is, not on reality itself. • The world as it is perceived is the world that is behaviourally important. Why we study perceptions? • To better understand how people make attributions about events. We don’t see reality. We interpret what we see and call it reality. The attribution process guides our behaviour, regardless of the truth of the attribution. B. Personality (including tests) Page 46 What is Personality? • • The stable patterns of...
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...equivalently in management. True False | 6. | Automated telephone systems are typically both very effective and very efficient. True False | 7. | An effective manager has a multiplier effect on the organization, meaning his or her influence is multiplied beyond the results achievable by just one person. True False | 8. | John Hammergren's compensation of $145 million in 2010 as CEO of health care technology firm McKesson is typical for CEOs in North America today. True False | 9. | Studying management is likely to help you once you are in a manager role, but is unlikely to be beneficial before then. True False | 10. | One of the payoffs of studying management is an improved understanding of how to deal with organizations as a customer. True False | 11. | One of the rewards of being a manager is that you can build a catalog of successful products or services. True False | 12. | If you enjoy mentoring and helping others to grow, management is a great job. True False | 13. | Most people prefer to have a combination of a high level of skill and low level of challenge while at work. True False | 14. |...
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