...Running head: Plan-Do-Study-Act (PDSA): The Deming Cycle Plan-Do-Study-Act (PDSA): The Deming Cycle Dana T. Colter Grand Canyon University EDA 577 Data Driven Decisions for School Improvement September 29, 2010 Plan-Do-Study-Act (PDSA): The Deming Cycle Increasing student achievement is one of the goals at Lewisville High School. There are two major exams used to measure student achievement. The first exam is the South Carolina High School HSAP exam. The second exam is the End-of Course Exam. South Carolina requires students to complete End-of-Course exams at the completion of English 1, Physical Science, U.S. History, and Algebra 1. Below you will find data from the 2009-2010 Algebra End-of-Course Exam. This exam is giving to students at the end of Algebra I CP and Algebra Tech II. The exam is given by the state and is twenty percent of the students’ final grade. The exam tests the South Carolina Algebra Standards. These standards include understanding functions, linear functions, and quadratic equations. |School Year | 2009 - 2010 | | | | |Grade |# of Students |Percentage | | | |A |12 |13% | |3 perfect Scores | |B |25 |27% ...
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...HCA: 450 September 1, 2013 Professor Matson Plan-Do-Study Act (PSDA) | Six- Sigma | HFMEA | This Act was made to make good and positive changes to the health care process. It has been used by many healthcare institutes for improvement of the health care. | “A tool used in the health care facility to measure improvement by comparing the process capability after piloting potential solutions for quality improvement” (Mold 2010). | A tool used in the health care organizations for risk assessments. It helps to prevents risk that will happen in the health care facility. | Medical Assistant uses the Plan-to-do study plan to measure how they record the patient information. | Medical Assistant uses the Six-Sigma to measure how the patient records are stored in files. | Medical Assistant uses the HFMEA to measure quality in a health care organization by see how they record the patient records improve the workplace and workflow. | Primary Care Physician uses the Plan-do-study act to make sure that their patients by treating their patients with the right care and medication to treat any condition. | Primary Care Physician uses the six-sigma to make sure that their patients are treated right while in their care. | Primary Care Physician uses the HFMEA to make sure that their patient are not in any harm and make sure they get all the test down to make sure they are treated right. | Certified Nurse Midwives uses the Plan to do study act to make sure the women they are taking care of...
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...The Deming Cycle By Paul Arveson W. Edwards Deming in the 1950's proposed that business processes should be analyzed and measured to identify sources of variations that cause products to deviate from customer requirements. He recommended that business processes be placed in a continuous feedback loop so that managers can identify and change the parts of the process that need improvements. As a teacher, Deming created a (rather oversimplified) diagram to illustrate this continuous process, commonly known as the PDCA cycle for Plan, Do, Check, Act*: * PLAN: Design or revise business process components to improve results * DO: Implement the plan and measure its performance * CHECK: Assess the measurements and report the results to decision makers * ACT: Decide on changes needed to improve the process Deming's PDCA cycle can be illustrated as follows: Deming's focus was on industrial production processes, and the level of improvements he sought were on the level of production. In the modern post-industrial company, these kinds of improvements are still needed but the real performance drivers often occur on the level of business strategy. Strategic deployment is another process, but it has relatively longer-term variations because large companies cannot change as rapidly as small business units. Still, strategic initiatives can and should be placed in a feedback loop, complete with measurements and planning linked in a PDCA cycle. To illustrate the relationship...
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...organization that produces products or delivers a service. 2. Study the organization structure, particularly the quality-related structure. 3. Review various TQM characteristics discussed in class. 4. Develop a tabular format and analyze all applicable TQM characteristics of the organization. Develop a rating scale to estimate the level of applicability of each TQM characteristic to the organization. 5. Discuss your finding and provide conclusion on the state of TQM in the organization. Q2. Exercise No. 4 on pg. 151 Give an example of the use of the PDSA cycle in your personal life and in your work experiences. Personal Life Experience A personal life experience of the Plan, Do, Study and Act cycle is my decision to go back to school to get my Masters degree in Engineering. The planning required me to define the length of time it would take for me to finish my degree. The key sequence of events were for me to let my manager know of my intention to get my degree and that it would not affect my job performance. Then I had to lay our my educational plan and my overall purpose of getting my degree. The Do cycle required me register for a class and ensure that it didn’t interfere with my job performance. Another key part of the do process was for me to study and get a passing grade. The Study cycle required me to study for my exams and assignments on my own time and not on company time. The Act cycle requires me to continue to push myself to finish my...
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...and managed using tools such as PDCA and DMAIC. If you want to be better than your competitors and to flourish as a business then you must ensure that business processes are continually improved (Liesener). In order to do this action plans need to be developed. For many employees, experienced or less experienced, the variety of problem-solving approaches for action plans can get confusing. But there are not so many differences between these approaches, as you could expect. All differences are depending only on the type of problem, which has to be solved. Various problem-solving approaches like PDCA and DMAIC can be sorted in the following categories (Liesener): 1. Is it a small, medium or large sized problem you want to solve and is the solution of the problem unknown? 2. Does your problem solving strategy follow a continuous improvement process or do you want solve a single problem (e.g. a customer complaint)? What do these approaches have in common? They follow a scientific and methodic way to solve the problem. In addition to that, the different phases in each approach can be mapped to the phases of the others. PDSA The PDSA-Cycle is the classic problem-solving approach in a LEAN environment. PDCA is used for medium sized problems and the Act-phase...
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...service plan Candidate’s name | Linda Delloste | Phone number | 0400699807 | Email address | Lindamaree24@yahoo.com.au | Date submitted | | Performance objective The candidate will demonstrate the ability to plan to meet customer requirements through the development of a customer service plan. Assessment description You will develop a customer service plan for the simulated business Innovative Widgets. You will gather the background information from the simulated business from your Student Workbook and any information about Innovative Widgets that you may have created in the course of completing learning activities in the Student Workbook. The page numbers in blue refer to the appropriate section of your Student Workbook. Case Study – Innovative Widgets Established in 1952, Innovative Widgets is the largest producer of widgets in Australia. All information about the company and the entire case study can be found in your workbook on the following pages: * pages 2-4 * pages 11-12 * page 42 * page 63 * pages 70-71 * pages 98-99. Assessment task Based on the case study you have read, develop a customer service plan for Innovative Widgets. You will also write a one page reflection on your plan. Your customer service plan should include * vision and mission statements * product standards * policies and procedures for market research, complaints and managing records. Please ensure that * your plan is easy...
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...Increasing health plan premium costs are a growing burden for the employers who choose to provide health insurance coverage to employees. For small business owners operating on limited budgets, these increases are even more significant. The passage of the Affordable Care Act (ACA) creates additional responsibilities for employers regarding the minimum requirements and pricing of insurance plans for employees. Employers make difficult decisions to determine how to continue to provide health insurance at a fair and reasonable price, without harming the small business. The case study by Spencer (2014) examines the options of small business owners, John and Liza, faced with a 25% increase in health insurance rates. Once it is determined that the increase is due to the age and health status of several employees, the owner must decide whether to penalize certain employees with increased contributions, or have all workers absorb the added costs equally. In addition, there is concern that hiring a potential new employee, Robert, will increase insurance rates even further due to the pre-existing health condition of his spouse. It is challenging to select an option that has a fair and balanced impact on the company and its employees. While financially it is easiest for the company to have each employee absorb the cost of the premium increase, this is not a fair option if premium increases for all are due to the lifestyle factors of a small representation. There is an increased risk of...
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...INTRODUCTION: The workplace is viewed by most as a safe environment to engage with colleagues but too often is that view destroyed with the actions of violence. Reports of violence at the workplace are often throw to the side as if it had never even happened. These violent acts can range from something minute as bullying to physical / mental abuse and in some rare cases homicide. According to the National Safety Management Society and the National Safe Workplace Institution workplace violence can be defined as “as verbal or physical threatening or harming of an employee or client/customer of an organization by another employee, client/ customer or member of the general public” (Bruce, Nowlin, 2011). These acts of violence include physical assault, threatening behavior, or verbal abuse. Violence is a field that has been well established over time compared to its counterpart. Workplace violence has just made it to the big stage within the past fifteen years. Still being in its infancy, it is sometimes mistaken as aggression. Yes, violence can be a form as aggression but not all aggression takes the form of physical violence. Based on two variables, gender and field of employment (service related industry vs non – service...
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...Affordable Care Act is a great plan but the execution has been terrible because People do not understand what the ACA even actually allows them to do. The ability to keep insurance that was already owned was a fallacy, and the ability of people to actually get insurance via the ACA has been mediocre at best. It does however, represent our best shot at a country where everyone has access to medical care at an affordable rate and moves us toward what I believe to be an eventuality and something that is sorely needed, socialized medicine. The reason that I believe it is sorely needed is due to the fact that the fiasco with the website marketplace rollout involved with the ACA has shown us that even the government is not capable of keeping track of all of the different insurance providers and quite frankly the only thing they have done is confuse people as to what coverage they can receive. This would not be necessary if there were one non-private entity that handled insurance for the people. Many European countries use socialized medicine and admittedly, there are varying degrees of success but our system is broken. Competing healthcare companies, different degrees of care and skyrocketing costs have made healthcare un-palletable for many. Just shopping for healthcare on the Heathcare.gov website, one can see how confusing and frustrating the search for healthcare plans can be, especially if you are in the middle class. Not only are there several different plans and varying...
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...Chapter 1: Introduction Security has been a universal desire right from the earliest civilizations. This quest for security has led to the concept of insurance. Insurance is a contract between two parties whereby one party called insurer undertakes, in exchange for a fixed sum called premium to pay the other party an assured sum of money on the occurrence of a certain event. Life insurance protects against the economic loss in the event of death. A family is generally dependent for its food, clothing and shelter on the income brought by the bread earner of the family. So long as he lives, that family secure but the death of the person may put the family in a very difficult situation. Uncertainty of death is inherent in human life. It is this uncertainty that gives rise to the necessity for some form of protection against the financial loss arising from death. Life insurance substitutes this uncertainty by certainty. Insurance sector plays a very important role in the development of any economy also, as it provides long term funds for infrastructure development and at the same time strengthens the risk taking ability. Insurance is a contract between the insurance company (insurer) and the policyholder (insured). In return for a consideration (the premium), the insurance company promises to pay a specified amount to the insured on the happening of a specified event. Meaning of Customer Buying Behaviour: Before business can develop marketing strategies, they must understand...
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...PLAN2014-15 | bcorp | [Date] | [Course title] | | | ECI PROJECT PLAN2014-15 | bcorp | [Date] | [Course title] | | PROJECT REPORT ON: STRATEGIC PLANNING, FINANCING AND IMPLEMENTING A PRELIMINARY IMPLEMANTATION IN “EXOTIC CAR INC (ECI) FOR 03 YEARS”. With this project report we are explaining about the project strategic plan, analysis, appraisal, finance and preliminary implementation for initial 03 years. Also, we will study all phases of project like - project planning, project analysis, project initiation, project implementation, and project result. Every stage is vital to make a project success. The major areas of the project reports are defined below: Project planning and analysis: 1. ANALYSIS We are about to create a new Project activity plan for ECI. We are about make a plan which will be feasible to implement for attaining more customer and for attaining quality of service 24/7. In this Analysis we will do in-depth study of all the departments of ECI from production to marketing to make a solid analysis of ECI business ways. 2. Detailed planning I. Technical feasibility The Technical Feasibility Study reports shows the details of how ECI will deliver a product or service i.e., materials, labor, transportation, technology needed, etc. A increase in business productivity in ECI would reach through its Technical belongings and thus the Technical products like Materials for car services, Car washer machines, And other inventory planning...
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...organization as well as pragmatic aspects of a second language (L2). Pragmatic competence is specifically defined by Koike (1989) as "the speaker's knowledge and use of rules of appropriateness and politeness which dictate the way the speaker will understand and formulate speech acts" (p. 279). Austin (1962) defines speech acts as acts performed by utterances such as giving order, making promises, complaining, requesting, among others. When we utter a sentence or a phrase, we are performing an act to which we expect our listeners to react with verbal or nonverbal behavior (p. 65). According to Kasper (1984), what L2 learners must know for successful speech act performance has been...
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...two federal statutes enacted in 2010: the Patient Protection and Affordable Care Act (PPACA), signed March 23, 2010, and the Health Care and Education Reconciliation Act of 2010 , which amended the PPACA and became law on March 30, 2010. Future reforms and ideas continue to be proposed, with notable arguments including a single-payer system and a reduction in fee-for-service medical care. The PPACA includes a new agency, the Center for Medicare and Medicaid Innovation, which is intended to research reform ideas through pilot projects. ------------------------------------------------- History of national reform efforts Here is a summary of reform achievements at the national level in the United States. * 1965 President Lyndon Johnson enacted legislation that introduced Medicare, covering both hospital and general medical insurance for senior citizens paid for by a Federal employment tax over the working life of the retiree, and Medicaid permitted the Federal government to partially fund a program for the poor, with the program managed and co-financed by the individual states. * 1985 The Consolidated Omnibus Budget Reconciliation Act of 1985 (COBRA) amended the Employee Retirement Income Security Act of 1974 (ERISA) to give some employees the ability to continue health insurance coverage after leaving employment. * 1996 The Health Insurance Portability and Accountability Act (HIPAA) not only protects health insurance coverage for workers and their families...
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...Analysis of Measurement to Improve Quality Care NUR 716 September 12, 2015 Analysis of Measurement to Improve Quality Care In today’s dynamic health care environment, it is essential to recruit nurses to organizations that provide them with adequate resources and support, in order to retain them in the organization (vanWyngeeren & Stuart, n.d.). A hospital-wide problem at the facility in which I am employed is the ability to retain nurses. According to our human resources department, our facility had a 30% turnover rate, for fiscal year 2014. Five percent of this has been involuntary, with the remaining 25% being voluntary. In order to calculate the turnover rate, which is done on a yearly basis, we take the number of employees who have left the facility voluntarily or involuntary and divide this number by the total number of employees. A turnover rate of 30% reflects negatively on our organization and our ability to provide competent and safe nursing care. The impact of a high turnover rate is revealed in workflow inefficiencies such as delays in delivering patient care, unhappy staff, and unhappy patients. All of these things lead to a decrease in quality of care, a decrease in our ability to keep our patients safe, and, ultimately, a decrease in patient satisfaction scores. When patient satisfaction scores are affected, the hospital is at risk of being unable to receive reimbursement from the United States government. A high turnover rate is also a financial burden...
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...Tort Risk and Business Regulation Simulation Jane Thomas University of Phoenix Business Law/531 Thomas Friedman October 19, 2010 In today’s business world it is crucial for organizations to have a plan in place to identify and manage tort liability. This can be managed through preventive, detective and corrective measures. The purpose of a plan is for an organization to manage and minimize individual risks. Organizations that fail to comply with Federal, State, and local regulations expose the organization to regulatory risks. This could greatly impact the organizations reputation, earnings, and existing assets. This paper will identify regulatory risks and tort liability as related to Alumina Inc. The United States based Alumina Inc. is a global multibillion dollar company based in the state of Erehwon near Lake Dira. Alumina is a manufacturing plant that specializes in automotive components, alumina refining, aluminum smelting, bauxite mining, and packaging materials. The corporation operates in eight countries with 70% of its sales coming from the United States. Alumina falls under jurisdiction 6 of the Environmental Protection Agency (EPA). During a routine EPA compliance evaluation inspection five years ago, Alumina was found to be violation of discharging polynuclear aromatic hydrocarbons (PAH) that exceeded the EPA standards. EPA demanded a cleanup to which Alumina complied without delay. Alumina Inc. is being accused by a local resident...
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